...FINDING FORRESTER TEACHERS’ NOTES Finding Forrester is a film about the inspirational relationship between a street-wise black teenager and a Pulitzer Prize-winning novelist. This study guide is for pupils of GCSE and A level English and Media Studies. The areas of study include starting points for creative writing, writing a critique, what makes great writing, representation and mise en scène. SYNOPSIS He was a vibrant personality who wrote a Pulitzer Prize-winning classic novel four decades ago. And that is the last word heard of William Forrester (Sean Connery). That is until Jamal Wallace (Rob Brown), a brash sixteen-year-old with writing aspirations of his own, cracks the veneer of Forrester’s sheltered existence and re-ignites the dreams of this literary legend in the winter of his life. Known as the neighbourhood recluse, silver-haired Forrester is a man whose mystery and eccentricity border on the mythical. When he discovers that Jamal - a talented African-American scholar-athlete who is recruited by an elite Manhattan school for his brilliance on and off the basketball court - has sneaked into his apartment and left his backpack full of writings behind, they both get something unexpected in return. Forced to look past skin colour and suppositions, Jamal encounters not only his first fan, but a mentor who will challenge and change him forever, and Forrester has his first reason in years to emerge from his self-imposed solitude. Visit www.columbiatrlstar.co.uk/forrester...
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...Journal of Change Management Vol. 5, No. 4, 369 –380, December 2005 Organisational Change Management: A Critical Review RUNE TODNEM BY Queen Margaret University College, Edinburgh, UK ABSTRACT It can be argued that the successful management of change is crucial to any organisation in order to survive and succeed in the present highly competitive and continuously evolving business environment. However, theories and approaches to change management currently available to academics and practitioners are often contradictory, mostly lacking empirical evidence and supported by unchallenged hypotheses concerning the nature of contemporary organisational change management. The purpose of this article is, therefore, to provide a critical review of some of the main theories and approaches to organisational change management as an important first step towards constructing a new framework for managing change. The article concludes with recommendations for further research. KEY WORDS : Critical review; theories and approaches Introduction Change management has been defined as ‘the process of continually renewing an organization’s direction, structure, and capabilities to serve the ever-changing needs of external and internal customers’ (Moran and Brightman, 2001: 111). According to Burnes (2004) change is an ever-present feature of organisational life, both at an operational and strategic level. Therefore, there should be no doubt regarding the importance to any organisation of...
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...A Forrester Consulting Thought Leadership Paper Commissioned By IntraLinks Trends, Challenges, And Technology Use In A Changing M&A Environment M&A Management Tools — The Missing Link To Institutionalize M&A May 2010 Forrester Consulting Trends, Challenges, And Technology Use In A Changing M&A Environment Table Of Contents Executive Summary ............................................................................................................................................................................................2 The M&A Management Tools Market Is Still Nascent ...........................................................................................................................3 Trends And Challenges In A Changing M&A Environment ................................................................................................................4 Criteria For Successful Corporate M&A ......................................................................................................................................................8 Technology Use And Satisfaction In M&A .............................................................................................................................................. 12 Capabilities Of The Next-Generation M&A Management Tool ....................................................................................................... 15 Key Recommendations .........................................................
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...Competitor analysis: Website & Thought leadership Report by Rashmi Singh (PGDM No: 10098) Work carried out at Tata Consultancy Services, Bangalore, Karnataka Submitted in partial fulfilment of the requirement of Summer Internship Programme Under the Supervision of Mr. Ashish Shetty, Marketing Lead, Insurance ISU, TCS, Bangalore SDM Institute for Management Development Mysore, Karnataka, India (June 2011) SDM IMD INSTITUTE CERTIFICATE This is to certify that Ms. Rashmi Singh, undergoing PGDM program 2010-12 at this institute has successfully completed the Summer Internship Programme on the project titled ―Competitor Analysis: Website and Thought Leadership‖ at TCS, Bangalore, from April 01, 2011 to May 31, 2011 as a partial requirement for completion of his PGDM curriculum. Prof. Govinda Sharma Internal Faculty Guide SDM IMD, Mysore. Date: 24/06/2011 Place: Mysore Summer Internship Project Page 2 SDM IMD Acknowledgement I take this opportunity to extend my sincere gratitude to our guides at Tata Consultancy Services, Mr. Ashish Shetty and Ms. Varsha Nair who spent a lot of time mentoring and guiding us. The insurance ISU was a completely new arena for us. We stumbled a few times, yet they have been very patient and supportive with us, always encouraging us to give our best. I also thank the Academic relationship manager, TCS, Mr. Chandra Koduru, for helping us with the joining formalities and induction program. I would also like to thank Prof. N. R. Govinda Sharma...
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...The traditional, evolved and transformational role of CIOs Mawuena K. Raven University of Maryland University College Abstract There is no doubt that organization since the 1990s are viewing information technology (IT) as an integral part of their strategy for the future. It is not seen only, like in the past, as a simple tool to communicate and decrease production costs, but there is a total recognition on the role it plays and continues to play in business performance and strategic planning. A situation that is necessitating a similar makeover and transformation of IT departments are structured and run. It is how the Chief Information Officer (CIO) came about, as a direct result of this shift. There is not a single and universal way of defining the CIO and his or her job description and responsibilities he or she might have within an organization depend on its structure, and how the organization is trying to achieve throughout the position. Nevertheless, and until recently organization hire CIOs as "simply department managers who ensure that all PC's can be turned on and that the processes work". But, because and like never before, businesses are relying on information technology to gain competitive advantage, the job and responsibilities of the CIO is evolving, making the position that can help transform the entire organization objective by innovating and sustaining its core competencies and knowledge that will...
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...Jonathan P Craig Student#CR6203687 MGT220-1 Information Technology Term Paper 22 October 2014 IT Manager and E-Business Challenges Each of the management and leadership positions in the company is supposed to be in charge of supporting the business strategy, objectives and mission of Magnum Enterprises. I am responsible for integrating the latest compute technologies into the company’s business operations and minimizing the negative consequences of the challenges that our department faces in implementing new approaches. I exert every possible effort to ensure that my leadership qualities, my devotion and support of the mission of Magnum Enterprises as well as the attitude of all the personnel were used for the benefit of the company. The functioning of the IT department will imply being a centerpiece of every hardware and software solution all over the enterprise to satisfy all the IT needs of the company. The mentioned approach is supposed to encourage and facilitate efficient integration of the management capabilities and business objectives. Every company defines the responsibilities and functions of the IT managers differently. They are generally involved in various fields in the framework of the company, in particular logistics, manufacturing, finance, general operating and other areas. According to the conventional point of view, the mere responsibility of the IT manager, who performs the role of a technical leader, is to ensure the incorporation of the IT needs...
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...BI Norwegian School of Management – Thesis Master of Science in Innovation and Entrepreneurship GRA 19002 Convergence, Complementarity or Disruption: Enterprise Search and Business Intelligence By Vedrana Jez Hand-in date: 01.09.2009 Supervisor: Dr. Espen Andersen This thesis is a part of the MSc programme at BI Norwegian School of Management. The school takes no responsibility for the methods used, results found and conclusions drawn. Acknowledgments I would like to thank my supervisor, Dr. Espen Andersen, for his support and guidance throughout the project. I am also grateful to all participants in this research for their contribution and time. Finally, I thank my family for their understanding, encouragement and patience. Thesis 01.09.2009 Content Content ..................................................................................................................... i Abstract .................................................................................................................. iv Introduction ............................................................................................................ 1 Research Methodology ........................................................................................... 2 Research Question .........................................................................................................2 Method Used ..................................................................
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...the relatively separate components of large, geographically dispersed corporations. Traditional production – distribution schemes have been drastically changed over the years. The emergence of low-cost communications and information processing has made it possible for companies to revolutionize the way they operate internally, especially in distributing information throughout their organization on new and existing products, production and shipping schedules, engineering and technical requirements, and costs of manufacturing and distribution [2]. Despite the acknowledged importance of the use of IT in supply chain management (SCM), the number of studies assessing the use of IT in the supply chain context is limited. A study conducted by Forrester Research indicates that U.S. manufacturers are increasingly dependent on the benefits brought about by IT to: improve supply chain agility, reduce cycle time, achieve higher efficiency and deliver products to customers in a timely manner [3].However, IT investment in the supply chain process does...
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...chairman and CEO, Vanguard HARLEY MANNING KERRY BODINE FORRESTER RESEARCH THE POWER of PUTTING CUSTOMERS at the CENTER of YOUR BUSINESS OUTSIDE IN THE POWER of PUTTING CUSTOMERS at the CENTER of YOUR BUSINESS HARLEY MANNING KERRY BODINE FORRESTER RESEARCH New Harvest Houghton Mifflin Harcourt BOSTON NEW YORK 2012 Copyright © 2012 Forrester Research, Inc. All rights reserved This edition published by special arrangement with Amazon Publishing Forrester and Technographics are registered trademarks of Forrester Research, Inc. FedEx is a registered trademark of Federal Express Corporation. FedEx World Service Center and FedEx Office are registered trademarks of Federal Express Corporation. LEGO is a registered trademark of the LEGO Company. All other trademarks are the property of their respective owners. ® ® ® ® ® ® For information about permission to reproduce selections from this book, write to Permissions, Houghton Mifflin Harcourt Publishing Company, 215 Park Avenue South, New York, New York 10003. www.hmhbooks.com Library of Congress Cataloging-in-Publication Data Manning, Harley. Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bodine, Forrester Research. p. cm. “New Harvest Books.” Includes bibliographical references and index. ISBN 978-0-547-91398-8 1. Customer relations. 2. Customer services. I. Bodine, Kerry. II. Forrester (Firm) III. Title. HF5415.5.M1645 2012 658.8’12 — dc23 2012018995...
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...Buyer: Brendan Langan (brendan.langan@gmail.com) Transaction ID: jg-nzani67467ceec4 Temkin'Group'Insight'Report ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! 2014'Temkin'Experience'' Ratings' H.E.B.%and%Trader%Joe’s%Top%Ratings%of%268%U.S.% Companies%Across%19%Industries % By%Bruce'Temkin Customer%Experience%Transformist%% &%Managing%Partner% % % % Temkin'Group' March%2014 ! Temkin'Group! info@temkingroup.com! (617)!91672075! www.temkingroup.com! Buyer: Brendan Langan (brendan.langan@gmail.com) Transaction ID: jg-nzani67467ceec4 % ! Temkin%Group%Insight%Report% www.temkingroup.com% Executive'Summary' In!our!2014!Temkin!Experience!Ratings,!H.E.B.!earned!the!top!spot,!followed!by!Trader! Joe’s,!Chick7fil7A,!and!Publix.!This!cluster!of!grocers!and!fast!food!chains!at!the!top!of!the!list! exemplifies!the!dominance!of!these!two!industries!in!our!ratings;!they!together!claim!15!of! the!top!21!spots.!We!asked!10,000!U.S.!consumers!to!rate!their!recent!interactions!with!268! companies!across!19!industries.!Consumers!evaluated!their!experiences!with!these!firms! across!three!dimensions:!functional,+accessible,+and+emotional.!On!an!industry!level,!grocery! chains,!fast!food!chains,!parcel!delivery!services,!retailers,!and!banks!all!earned!“good”! ratings!on!average,!whereas!TV!service!providers,!health!plans,!Internet!service!providers,! and!rental...
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...Data is the natural resource. Media specialists and researchers alike are addressing the information collected by linked data devices as more significant to this day and age than oil was to the 1900s. This linkage of data has the aptitude to run all economies worldwide. By providing us hypothetically infinite information about ourselves, communities, and domain, data mining promises to revolutionize the way we operate daily. Raw data by itself isn’t anything but a meaningless assembly of statistics, facts, and expressions. To those consumers and firms lacking the proficiency to deduce said data, this can become a cause of apprehension, as they strain to meet the latest modifications in the global economy. Unlike most natural resources, data is not limited. Data, in fact, grows exponentially. This is illustrated by Moore’s Law which states “the number of transistors per square inch on an integrated chip doubles every 18 months.” In fact over the next two years, Cisco, a network solutions provider, calculates that 25 billion devices will have internet capability. By 2020, this number will surpass 50 billion, which exceeds the global population by six. Which is the equivalent of more than 4GB of data transportation from each interrelated person daily. Given the astounding girth of this new resource hailed as ‘Big Data’ it is conceivably not startling that the dispute on how to address it has commonly focused on technical concerns. How to accumulate and stockpile the data is a colossal...
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...An Essential Guide to Possibilities and Risks of Cloud Computing “By 2011, early technology adopters will forgo capital expenditures and instead purchase 40% of their IT infrastructure as a service ... Cloud Computing will take off, thus untying applications from specific infrastructure.” by Gartner Highlights Key Predictions for IT Organizations and Users in 2008 and Beyond, January 2008 An Essential Guide to Possibilities and Risks of Cloud Computing A PRAGMATIC, EFFECTIVE AND HYPE-FREE APPROACH FOR STRATEGIC ENTERPRISE DECISION MAKING Cloud Computing is quite possibly the hottest, most discussed and often misunderstood concept in Information Technology (IT) today. In short, Cloud Computing proposes to transform the way IT is deployed and managed, promising reduced implementation, maintenance costs and complexity, while accelerating innovation, providing faster timeto-market, and providing the ability to scale high-performance applications and infrastructures on demand. The goal of this White Paper is to provide a realistic perspective of the possibilities, benefits and risks of Cloud Computing; what to look for, what to avoid, and also some tips and best practices on implementation, architecture and vendor management strategies. It is important to consider all those aspects before you decide either to move (but without putting the carriage before the horse) or not to move your systems, applications, and/or data to to the “Cloud”, in a “hype free” approach. Note: Mentions...
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...INFORMATION TECHNOLOGY MANAGEMENT INTRODUCTION With a weakened global economy, consumer confidence at record lows, and widespread layoffs unlike anything we have seen in over eighty years, information technology is taking on new roles in the business world. CIO's are relying more heavily on IT in order to reduce operating costs, increase productivity and give their companies a competitive edge. Historically viewed as an expense and liability, IT is now being thought of as strategic business enabler. Management of IT and the associated strategy, funding and security are top of mind for many in today's challenging environment. Executives are under more pressure than ever to maximize return on their technology investments. However, our research has revealed that there are several key concerns that appear to be trending throughout corporations as they determine the exact roles IT should play. READINGS Members of the group read several chapters from the textbook, Information Technology for Management: Improving Performance in the Digital Economy (Turban and Volonino, 7th Edition), as well as numerous articles on various information technology subjects. A topic which received a significant amount of attention throughout our readings is the importance of aligning IT strategies with the business priorities of the company, and how this is critical to the success of an organization. An important component of this alignment is ensuring that the IT division...
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...BPO – A SWOT Analysis ------------------------------------------------------------------------------------------------------------------------------ Abstract BPO is one of the popular business practices in today's competitive environment. India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. The Indian BPO industry is constantly growing. However, along with the Phenomena Increase in BPO to India there has been a backlash against outsourcing. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. This article explains overview of BPO industry in India comparative strength, weakness, opportunities and thread Indian BPO industry. Introduction India has enormous opportunities emerging from globalization and consequent lowering of tariff barriers. Information Technology has given India formidable brand equity in the global markets. Indian BPO companies have a unique distinction of providing efficient business solutions with cost and quality as an advantage by using state of art technology. Through joint efforts of Government and the Industry, software development and IT enabled services have emerged as niche opportunities for India in the global context. The Government has been making continuous efforts to make India a front-runner...
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...Weitz 2001; Chiang and Dholakia, 2003) (Solorzano, 2011; Ferguson, 2011). With this trend, many traditional retailers have developed their own online stores. There were also the “pure plays”, companies that are mainly start-up e-commerce businesses, which are competing alongside traditional retailers in the marketplace. According to the Internet World Stats 2011, there are currently over two billion Internet users daily at the growth of 480 percent in the past 10 years. This has certainly led to tougher competition for many internet retailers that want to stay competitive and profitable. These businesses want to differentiate themselves, become visible, and stand out above their competitors – gain a competitive advantage. According to Forrester, CIOs have a vital role to play in developing business strategy and framing business technology strategy. Through this approach, IT is viewed as a business enabler for value creation and with this thinking they believe it has a great opportunity to influence business agenda through technology innovation. Even though the effect of a high IT investment on the business’s performance has not been proved (Bharadwaj, 2000), these businesses, both the online-only stores and the “bricks and clicks”, are heavily investing in information technology (IT) infrastructures to conduct digital transactions and to capture more market segments. This leaves us with the following question – why is technological innovation perceived by these internet retailers...
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