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Transit Time Analysis

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I. Goal
The aim of this project is to analyze the output of the Transit Time System and recommend changes to improve the reliability of its estimates.
II. Background
By the current definition, Transit Time (TT) is the number of hours it takes for a package to get delivered to the customer from the moment it was tendered at the FC. It excludes the non-processing time (e.g. weekends) of the carriers. (Refer Appendix IIA for an example of UPS transit times from LEX1)

Transit Times are used to predict whether a given ship method can meet a given promise to the customer. Also, inconsistencies in measured/estimated transit times may expose issues or opportunities in the shipping processes. Transit Time is a function of a 3-tuple: (source, ship method, …show more content…
>30% of their shipments late in a week. (Appendix VII A) Currently we consider only the overall volume of packages for transit time performance calculations and do not put individual customers into consideration. If we can develop a way to track performance based on customer impact too, then we can bias our transit times to favor the high volume customers who are getting consistently affected.
Data – One way to estimate the ideal number of escalations from customers of a particular FC-Ship Method combo having multiple delayed packages would be to use Binomial Probability Distribution. (Appendix VII B) This gives us the probability of a number of failures (delayed packages) occurring for a number of trials (total packages ordered).
The following table contains the data of 3478 customers who ordered >5 packages in last 7 days of Mar’11. Presented here are the actual number of customers affected by late deliveries and the ideal maximum which should have been for each SLA level. So for example, there were 61 customers who ordered 15 packages from a FC-Ship Method combination. Out of them there were 6 customers who received 3 or more packages late. The maximum number of affected customers at SLA of 90% is …show more content…
The following chart marks out a trend among the ship methods in their ranks in Jan & Mar. For example, we can ignore ONTRAC_INJ_PREMIUM from TT changes as it has got a big variance.

Appendix V A – Difference b/w Actual & Attempted Dates for US
The following is a part of a table containing the volume distribution of packages for various ship methods (in descending order of volume) across the number of days of difference between the attempted and the actual dates of delivery as provided by the carriers. The percentage distribution is also included for individual ship methods. So for UPS_GR_RES, 98.38% of 5.6M packages were actually delivered on the day of first attempt (or clock stop event). The Grand Total summarizes the complete data for US in a 3 month period from Jan to Mar’11.

Appendix V B – Difference b/w Actual & Attempted Dates for

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