...TRAVEL AGENCY BUSINESS PLAN ROMANIAN EXPERIENCE 1. The Business Romanian Experience will begin operations this year and provide travel packages with upscale accommodations, gourmet food, and quality service providers to the clients. Romanian Experience includes hard-adventure travel packages and soft-adventure travel packages. An opportunity for Romanian Experience's success exists because the travel industry is growing and the national tourism is very well promoted lately. Romanian Experience's mission is to provide customers with the highest quality outdoor adventure. The company is a travel agency that specializes in adventure tourism and travel. It will provide consulting and custom travel arrangements and packages. It is very important for the company to become the foremost provider of adventure travel to the people Romania. Romanian Experience's employees are outdoor adventure and travel enthusiasts as well as seasoned travel industry professionals. The company seeks to connect adventure travel newcomers and veterans with service providers, adventure activities, and accommodations that fit the client's desires, budget, and skill level. They exist to attract and maintain customers. Romanian Experience will be a partnership in the town of Brasov, Romania and the company will have the headqurter in a rented office from a central building in Brasov. Romanian Experience start-up costs will include all the equipment needed for an office. The office equipment will consist...
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...Travel Agency/Operator Concept ¦ Type of activity : Travel agent Travel/tours operator Mixed type of activity ¦ Extra service Air and rail tickets sale Visas Insurance Document preparation for passport Tour Guide service Translator service Travel guides sale Sales of goods for traveling Gift certificates Rent of travel equipment ¦ Priority tours by:- - By Destination – U.A.E, Oman -By the price of the tour -By country By the type of the tour 2. Organizational Plan ¦ Location of the firm in Moscow Office is located in prestige, safe, neighborhood, with approximate population of 90 thousand people. It is 5 minutes away (walking) from the Metro station, 7 minutes away from the Moscow Main Highway. Type of property: - the property is for rent Type of the office: - first floor of the dwelling house. Size of the office: -total area of 56m2 Office Furniture Calculation Item Name Cost per item AED Item’s quantity Total Cost AED Description Employee chair Customer chair Operating table Cupboard with lock, for documents and office supplies Shelves/Book stands Cupboard for the cloth Clothes hanger Coffee table Safe Mirror Ware for clients and employees Posters Stands, benches Front Desk reception table Sofa for the customers Office equipment Calculation Item name Cost per Item AED Item’s quantity Total Cost AED Description PC Telephone...
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...Travel Agency HR Plan HRM 552 June 16, 2014 Travel Agency HR Plan The travel agency is rapidly growing, but its HR department does not have a clear mission and function. In developing HR strategies, it is important to refer to the organization’s objectives, as well as a clear mission statement. In order for the company to accomplish its goal of growing the organization, it is imperative that an HR strategic plan is conducted. This paper will go over what is needed in order for the HR department to accomplish the overall strategic business plan. The travel agency is growing and hiring 50 employees can be a challenge. It is important to find candidates with the right type of qualifications and experience to fill specific jobs within the organization. Planning for such growth, travel agency’s Human Resource department needs to orient and train employees, as well as build effective teams within the organization. With such a huge number of new hires, it will be challenging to handle the organizational change especially finding a fit between culture and new employees. Once the HR department has been created, functions such as performance appraisals, compensation and benefits, and conflict management are also carried out, but it would be challenging if the team is understaffed or inexperienced in Human Resource. It is necessary for travel agency to have a system in place to measure level of satisfaction. The purpose of having HR metrics is to know whether or not a function...
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...other business. You'll need a great product, a user-friendly website, and a solid marketing plan. Read on to learn how to get started. If you want to start an online store, you probably already have an idea for a great product to sell. Keep in mind that certain things are conducive to selling well online, while other items may be more difficult to sell when they can't be viewed in person. In any case, you should believe passionately in the value of your product - otherwise, it will be hard to connect with customers. Here are some questions to consider: * Is it a physical product that needs to be shipped, or is it a digital product that can be sent through the Internet? * Are you going to have an inventory (more than one) of each product, or will they be one-of-a-kind (e.g. artwork, vintage items)? * Are you going to want to sell a wide variety of products, or do you plan to specialize, like selling just t-shirts or books? * Are you creating the product yourself? If so, make sure you'll be able to keep up with demand. Form a relationship with a reliable supplier. * If you don't plan to make the product yourself, you'll need a good manufacturer. Research different companies to find the one that works for your business idea. * Decide how your product will be shipped. Create a plan to ship the product from your home efficiently, or work out a storage and shipping plan with a warehouse. You could also look into drop-shipping if the product is being manufactured...
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...Pegasus Travel.com: Fasten Your Seatbelts!* A Business Plan Analysis and Simulation I. Introduction Pegasus Travel.com 1975 Beacon Street Brookline, MA 02446 P.O. Box 1234, U.S.A. (617) Pegasus Co-owners: Kimberly Peters J. H. Welch Christa Bentley Yoriko Nomo Sandrine Bouchet Description of Business: This Company will cater to the need of people age 55 and over who want the flexibility in traveling by groups or individually. Services will include a web site where customers can create their own customized vacation package or choose from the pre-set travel packages of the week and chat with people who are also interested in traveling with them. Customers will also be able to locate travel buddies if they have an idea of a destination, but do not have a large enough group for traveling. Financing: Initial financing required is $2,105,185, and will be received from venture capitalists and bank loans that will be paid off over 12 years. The invested money from venture capitalists and bank loans will allow Pegasus Travel, Inc. (“Pegasus”) to cover office space, office equipment and supplies, advertising, technology development, salaries and wages and utilities. This report is confidential and is the property of the co-owners listed above. It is intended only for use by the person to whom it is transmitted and any reproduction or divulgence of any of its contents without the prior written consent of the Company is prohibited. II. Executive Summary...
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...Grand Escape Travel and tours A Feasibility Study Submitted to the Faculty of the Cavite State University Bacoor, Cavite In partial fulfillment of the requirements of the degree of Bachelor of Science in Business Management Major in Marketing Arcillas, Jaycel H. Atienza, Edwelyn G. Baccol, Jasmin C. Cabillo, Judy Ann D. Dinlasan, Sarah Joy P. Dugang, Philippe Madeleine Flores, Mary Rose D. Morcelos, Karl Ramon A. Tanglao, Marilie P. October 2012 Chapter 1 Introductory Page (Sarah Joy P. Dinlasan) Name and Address of Business Grand Escape Travel and Tours #11 Biak na Bato Street, Barangay Sto. Domingo, Quezon City Names and Addresses of the Principals * Mr. Karl Ramon A. Morcelos B2 L8 Anahaw St., Garden City II Village Queens Row West Bacoor City * Ms. Philippe Madeleine Dugang B16 L17 Charity St. Queens Row Central Bacoor City * Ms. Jaycel H. Arcillas B3 A Bagong Silang Queens Row East Bacoor City Nature of Business The Grand Escape Travel and Tours aims to provide affordable and reasonable tours to their clients. The business offers services regarding the need for travel and tour packages. The business started with the principal shareholders, sharing a common goal which is to provide quality service to the customers and to give extraordinary experiences. This travel agency was created to have a deeper understanding of what can cater most to the interest...
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...traveller community. We are all about garnering reviews from Indian travellers and the value it offers to the traveller community at large. This is what keeps us going – enabling and inspiring travellers to discover, plan holidays and share holiday experiences. HolidayIQ.com was born in 2004 with the sole aim of helping Indian travellers plan holidays and share their travel experiences. Over the years, we have grown into a large community with more than 50 lakh travellers planning their holidays on HolidayIQ.com every month! HolidayIQ.com provides information on over 30,000 Indian hotels and 1500 Indian destinations. We make no qualms in saying that we are the Voice of the Indian Traveller. HolidayIQ.com is funded by Tiger Global Management & Accel Partners.We have three revenue streams: click revenue with online travel agencies, lead generation with offline travel agencies and hotel advertising. Headquartered in Bangalore, HolidayIQ.com is a vibrant space brimming with enthusiastic holidaymakers. Yup, that’s what we call ourselves! A large bunch of travel junkies hailing from regions across India, who are extremely passionate about their work. We live and breathe to ensure that Indian travellers experience memorable holidays. Specialties Travel Media (Web & Mobile), India - Destinations, India - Hotels & Stays (Homestays, Tents, Camps, Farmhouse etc), Indian Traveller Community, India - 25,000 Things to Do & Sightseeing options across India Hari Nair, Founder...
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...THE TRAVEL AGENCY SERVICE INDUSTRY: INDUSTRY TRENDS AND PRACTICES Sue Bergin-Seers1 , Barry O’Mahony2 and Regina Quiazon3 Introduction The need for this scoping study was identified by the Australian Federation of Travel Agents (AFTA). A current overview of the industry, including the changing trends of travellers, was required by the organisation, with a specific request to source existing available data with regard to industry trends for travellers in seeking, booking and purchasing travel. It was understood from the outset that data may not exist to answer all the desired needs and, hence, the scoping study would help to confirm the need for future primary research, as well as the parameters and dimensions of that research. This paper describes the key findings of the scoping phase. In identifying the current trends and practices in the Travel Agency Service Industry, the research was based on secondary data to specifically consider the following issues, as identified by AFTA: • Travel agency reservations and bookings as compared to reservations and bookings conducted over the internet; • Use of the internet for information sourcing for travel decision making as opposed to advice from travel agents; • Variations in usage of the internet versus travel agents according to market segment and length of stay; • Direct selling by airlines; • Reasons for traveller use of the internet; and • Best practice competitive strategies by key travel agents. Data Sources and Limitations ...
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...21510 Global Context of Management Online Travel Agency – UK Table of Contents Introduction 3 Global View 4 PESTEL Analysis 5 Porters Five Forces 6 Appendix 1: PESTEL Analysis 7 Political & Legal 7 Economic 8 Social/Cultural 9 Technological 10 Environmental 11 Appendix 2: Tables & Graphs 12 Appendix A 12 Appendix B 12 Appendix C 13 Appendix D 13 Appendix E 14 Appendix F 14 Appendix G 15 Appendix H 15 Appendix I 16 References 17 Introduction This report aims to analyse the online travel agency industry in the United Kingdom (UK). It does so using a variety of techniques: 1. Offering a global view of the industry across four chosen countries – China, India, United States and the UK 2. PESTEL analysis – a summary is included in this executive summary, with the full analysis as an appendix at the back. 3. Porter’s 5 Forces analysis The online travel industry in the UK has been established for some years now and is reaching maturity. As it reaches maturity, the rapid growth it saw leading up to this point will cease to continue. This will increase competition and make it increasingly difficult to operate an agency. This economic climate will cause further difficulties for online travel agents as consumers look to find value for their money, and spend time seeking the lowest price. In saying that there are enormous opportunities on the technological front with m-commerce beginning to come...
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...application to include more features and services to offer users. Making a Hajj booking service appointment online is nothing new, but services like Turkiksa is putting a Hajj booking twist on the trend. Turkiksa Travel provides our Muslim brothers and sisters Hajj and Umrah services at lowest possible rates. We facilitate our customers with flight reservations along with complete deals for Umrah and Hajj. Turkiksa App was designed to make booking last-minute appointments a lot easier. 1.1 Mission Turkiksa App philosophy is to maintain the highest standards in personalized customer service. We are dedicated to continuing to be a valuable resource to our clients by delivering convenience, comfort and cost savings. We aim to provide clients with a personalized and professional experience. 1.2 Objectives ❖ Develop technology solution that will increase the adoption and compliance rates of software based solutions by improving the visibility and ease of Hajj booking service. ❖ Achieve positive cash flow by year three. ❖ Expand the production of the development company by a considerable amount before the end of first production year. ❖ Improve upon the application in subsequent versions for even better user experience and functionalities. 1.3 Travel...
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...provides a business plan for a new online travel agency – Tripkitchen. The business is currently in the very start up stage. The business founder is performing this research and analysis to evaluate the feasibility of moving ahead with the business. The goal of this paper is to understand what business strategies need to be employed, and what financial and resource commitments will be required to make this business a success. The objective of this study is to analyze the dynamics of online travel agency (OTA) industry and determine the key success factors to compete effectively in this industry. In addition, the paper will provide a market analysis to understand the target market and segmentation, and provide strategies for market positioning and market entry. Background The online travel distribution industry has evolved from the initial development of computerized reservation systems (CRS) by the airlines to manage airline seat reservations, with the first major system Sabre developed by American Airlines with the help of IBM in the early 1960’s, and followed shortly by United Airlines development of the Apollo system (PhoCusWright, 2009) Services offered by the company Online travel agencies are companies who provide travel reservations primarily on the internet. These companies acquire blocks of airline and hotel inventory at discounted prices and make them available to consumers on the internet. Tripkichen.com is a new start up online travel company looking to...
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...ANALYSIS OF NAM HO TRAVEL PTE LTD STUDENT NAME: Huang Yingbo COURSE: ADVANCED DIPLOMA (TTH) STUDENT No.: 130601AD 1.0 Background of the Organisation In this chapter, it will give a throughout brief understanding of Nam Ho Travel Pte Ltd, it will be divided into brief introduction, products and services and locations of the offices. This chapter will help the researcher to do a in-depth analysis of Nam Ho Travel Pte Ltd 1.1 Brief Introduction Nam Ho Travel Service Pte Ltd is incorporate in 1963, until now, it is one of the most established travel agency in Singapore. Nam Ho travel is a travel agency that providing a wide range of services and products to both corporate and leisure traveller. The mission of the organisation is to provide result-oriented services to meet customer’s requirements and also budgets. As one of the oldest travel agency in the market, Nam Ho Travel keep updated with technologies, new computerised technologies helped Nam Ho Travel to retain and even increase the reputation in the industry by providing a efficient service. Nam Ho Travel Service Pte Ltd takes pride in satisfying the customers, and even surpassing the expectation of customers. Meanwhile offer wide-range of products and services, to satisfy different types of consumers. 1.2 Products and Services This chapter will be introducing and analysing the products and services that Nam Ho Travel provides. As listed down: * Outbound group tours Nam Ho’s outbound group...
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...the Need for Travel Agents Totally in the Near Future? Erin Toh Temasek Polytechnic Abstract This paper will focus on the comparison between Retail Travel Agencies (TA) and Online Travel Agents/Intermediaries (OTA); and how the rise of technology has affected the business model and operations of traditional agents. Traditional TA in this paper refers loosely to those with a brick and mortar store, selling travel related services with human touch; while OTA are also selling travel related services, but without a brick and mortar store and solely relies on internet as a selling medium (Bottomley, 1997). The paper will start with an overview of the booming travel industry, followed by the main challenges facing the travel industry, namely labour crunch and human touch, discussed in the context of TA and OTA. An analysis of current consumers behaviour factors as identified by Zhou, Dai, and Zhang (2007), affecting purchase decisions will also be discussed. In addition, traditional TA roles have evolved throughout the years to offer differentiated services in order to keep within the competition. The distribution of travel products has undergone changes and in order to remain competitive, TA must take a page out of OTAs, adapt to technology and online platforms in order not to be rendered obsolete. Keywords: Travel Agents, Technology, Internet, Online Intermediaries, Online agents Will The Advent of Online Intermediaries Diminish the Need for Travel Agents Totally...
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...commercial flights, booking hotel accommodations, etc,. has decreased. However, from the perspective of a person employed in the hospitality industry, the costs associated vary depending on the area of hospitality they work in. Mercedes Flores, former travel agent for Costamar Travel from 1994-1999, describes the changes she experienced at Costamar as the world transitioned into the digital era. Once, many customers would come intro travel agencies for any type of travel service, be it one way personal or business trips to month long all-inclusive vacations. But as the internet became a more readily available resource to the average consumer, the number of customers who came in to Costamar for simple one way or two way flights decreased. Customers who did come in for such flights were of more advanced age, generally because they did not know how to use the internet. In 1999, Mercedes left Costmar. In the year 2000, Costamar became one of the first e-business travel agencies. Mercedes says her location was closed a few years afterward. She currently works as a home attendant. At the earlier stages of direct airline-to-flyer online sales, vacation packages were not as much purchased online as single flights. Therefore travel agencies continued to be a resource for customers looking for vacation packages. Mercedes’ Costamar location found itself in a particular situation since it was located in a sector of New York where the average consumer’s household...
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...Thomas Cook, travel agency as I have to select an organization from the travel and tourism hospitality industry. The assignment will be based on the overview of the organization, identifying its size and type of ownership, the types of product they sell and how the service is delivered to the customer. I have also evaluated the design of the organization in terms of operations objectives and the four V’s. And also have analyzed the issues and problems which they face and the main elements and how the service concepts benefit both the customer and the organization. The main sources of information have been taken through the internet and also from articles and journals. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and package tours . In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located. I have taken Thomas Cook , a travel agency from our industry to do this assignment. OVERVIEW OF THE ORGANIZATION Thomas Cook Group plc is a British online/offline travel company created...
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