...“UNDERSTANDING HUMAN BEHAVIOR AT WORK IS THE SINGLE MOST IMPORTANT REQUIREMENT IN MANAGERIAL SUCCESS” Managers are required to be equipped with certain skills in order to efficiently and effectively manage an organization. One of these is the management of human resources in the organization. It involves the organization of people in an organization for the attainment of its goals and objectives. However, people differ in attitudes, values, personality and behavior. These differences bring about problems in an organization. It is therefore important that managers should understand the behavior of each individual that composes the organization, including their own behavior. Some people even say that this is the single most important requirement that a manager should have in order for him to attain success in management. Does this contention by some people of management success acceptable? People are considered to be the most valuable resource in an organization. They are the ones who carry out and implement the plans set by the organization through its top management. They might work together and cooperate with one another as a group in order to achieve a certain purpose. Also, these people might be given the opportunity to make certain decisions that would control how the organization would acquire and use its available resources. In addition, the differences among the people in the organization in terms of their feelings, attitude and behavior might be a factor as to how...
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...relates to a Small or Medium Enterprise (SME) or a much larger global organization. Therefore it is essential that business leaders have a firm understanding of all aspects that contribute to organizational effectiveness; this includes an understanding of how individual differences contribute to this. This paper considers how organizational effectiveness can be enhanced by organizations having a thorough understanding of individual (employee) differences and how these differences affect the contribution of the individual on the business. Additionally this paper considers how organizations may exploit this knowledge and gives consideration to the most significant barrier to such exploitation. 2. Organizational Effectiveness All organizations strive to be effective and much effort is expended in achieving and measuring organization effectiveness. Whilst the definition of ‘organization’ does not necessarily have to relate to a business or company in every instance, for the purpose of this paper the term will relate to a ‘business organization’ and therefore organizational effectiveness will relate to achievement of organizational goals or business objectives. “From the perspective of an employee, the extent to which an organization can provide satisfaction of the needs associated with the following range of variables is a major consideration in judging the effectiveness of the organization” (Bartram, Robertson and Callinan, 2002, p. 2): • money...
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...This paper will briefly discuss and compare the bureaucratic organizations and patron –client organization. Understanding the differences between the two organizations can play a big role in profiling and catching the criminals when a case in ongoing. These organizations both work in an illegal manner attempting to gain money and power. Both models have been structured and designed in a way that each organization believes is the best way to be successful. The models have been discovered over years of research by investigators who have been diligent in catching the criminals. Distinctions Between Bureaucratic and Patron-Client Organizations The bureaucratic organization consists of ridged and tough rules. This organization is organized and detailed. There is a role for each department and everyone in the department knows who is in charge. Unlike the patron-client organization the bureaucratic organization does not allow low-level members in the organization. There is a chain of command. In the bureaucratic organization no one person can make any decision without first going through the proper channels that includes filling out documentation and submitting it to the administration. If there are issues, financial or otherwise, the blame will fall on the administration that does most of the approving or denying of decisions Mallory, S. (2007). The patron-client organization is a group that consists of criminals who are involved in the...
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...Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Roles and Functions Paper Today’s health care needs a manager who has understanding of management and the skills needed to manage within the health care environment. This management refers to activities included in planning, organizing, leading and controlling of an organization. The manager must respond and adapt to the changes in an organization required by the needs of the patient population it serves. Managers must be accountable not only in decision-making, but productivity, cost containment, safety, confidentiality, etc. An effective manager must be accountable, create a quality work environment, and understand the value of a diverse workplace as well as other important functions that contribute to effective management. Although the roles of manager vary, all managers in any health care organization or any organization for that matter must manage effectively using the management process, being accountable for themselves and others, using the principles of effective time management, networking, recognizing and supporting the department of intellectual capital and other essentials of successful management. To be able to achieve this, a manager must understand the business environment, and the people that will be involved in these changes, such as employees and other stakeholders that directly or indirectly impact its success. HCS 325 Week 1 Individual Assignment Roles...
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...“Some people have suggested that understanding human behavior is the single most important requirement for managerial success.” Understanding human behavior, while one of the vital components of successfully managing an organization, is not the single most important requirement for managerial success. While it leads to better relationships, better collaboration among staff and other people in the organization, building a team that breeds creativity and productivity, there are other variables within and outside the organization that every manager must be technically equip to deal with. One of the most critical components of course is knowledge and technical skills in planning, organizing and controlling. Managers will be dealing with external factors like market trends, market competition, maintaining and expanding market niche, and even after sales and service issues. Simultaneously, managers will also deal with product designs and quality, cost efficiencies and other financial aspects, productivity, among other things, all requiring great deal of knowledge to make informed decisions. These complex decision areas are consequential to an organization’s success, becoming imperative on managers to possess profound understanding and knowledge of how the whole process works in order to effectively discharge their functions and manage the expectations of customers and achieve the organization’s objectives. Another component and equally critical in managerial success is the...
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...theories and methods from other disciplines, identify these disciplines and discuss how they cotribute to organisational behaviour… LECTURER: Maneka Moyo DATE OF SUBMISSION: 15th februar 2014 Introduction; An organization is a collection of people who work together to achieve a wide variety of goals, both goals of the organization and goals of the various individuals in the organization. Organizations exist to provide services and goods that people want. These goods and services are the products of the behaviors of workers. Organizational behavior usually known as ‘OB’ is the study of the many factors that have an impact on how individuals and groups respond to and act in organizations and how organizations manage their environments. Organization is somewhat defined as “Organisations comprise two or more people engaged in a systematic and coordinated effort, persistently over a period of time, in pursuit of goals which convert resources into goods and/or services which are needed by consumers” such definition implies the organization exists with the presence of people consists of diverse cultures, character, perception, intelligence and abilities this necessitate a manager to understand behavioral trends of various people in organization So to achieve the organizational goals it stimulate specific goals, objectives and achieve within an optimal performance of workers, Manager’s knowledge of OB may find it useful to explore ways of stimulating fruitful behaviors...
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...An overview of PR What is PR? PR - the management, art & science of building & maintaining relationships between organizations & their stakeholder publics. PR •Public in PR is called "publics" •It has an "S" at the end •Segmentation •It is cyclical In PR, The word audience is not encouraged. Why? because it refers to a "passive" group of people not "reactive". PR is guided by these steps: Step 1: There is researching and analyzing. Step 2: There is policy & formation. Step 3: There is programming. Step 4: Communication Step 5: Feedback PR people: •Boundary spanners •Must be connected to both •Organization •Publics •Problem Solvers *Problems are opportunities for you to make a difference A conceptual schema for studying PR The duties of the PR Profession 1. Responsible for assimilating & communicating information 2. Span the boundaries 3. Relate the needs & interests of publics 4. Maintain effective relationships w/ the media 5. Arrange company representative and have direct contact w/ various publics 6. Write speeches and edit publications 7. Produce & distribute films, videos & other print collaterals 8. Manage fund raising campaign & community activities 9. Develop & maintain new media Elements of PR 1. Counseling – Giving advice to management 2. Research – Determing attitudes & behavior 3. Media Relations – Working w/ mass media to seek publicity 4. Publicity/Publication...
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...of the ISO 9000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach. This document gives the standardized descriptions of the principles as they appear in ISO 9000:2005 and ISO 9004:2009. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations’ performance. Contents : Principle 1 – Customer focus Principle 2 – Leadership Principle 3 – Involvement of people Principle 4 – Process approach Principle 5 – System approach to management Principle 6 – Continual improvement Principle 7 – Factual approach to decision making Principle 8 – Mutually beneficial supplier relationships The next step Principle 1 – Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer...
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...take into account relatively recent phenomena without understanding how those phenomena have come about or how the past influences current and future strategy. Many well-established organizations such as Mitsui Group are strongly influenced by their historical legacies that have become embedded in their cultures (JSW, 2008). The business environment cannot be understood without considering how it has developed over time. The capabilities of an organization, especially those that provide organizations with competitive advantage may have historical roots and hove built up over time in ways unique to that organization. Therefore, such capabilities may become part of the culture of an organization which is difficult for other organizations to copy. However, they may also be difficult to change. So understanding the historical and cultural base of such capabilities also informs the challenges of strategic change. The powers and influence of different stakeholders are also likely to have historical origins that are important to understand. Thus, this chapter will explain the importance of history and culture in relation to strategy development in section 5.1 and 5.2; then followed by section 5.3 to address the challenges that managers face in managing the development of strategy. 1. Organization culture influences Organization culture is the basic assumptions and beliefs that are shared by members of an organization, that operate unconsciously and define in a basic taken-for-granted...
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...Organizational behavior is defined as the actions and attitudes of people in organizations. The field of organizational behavior (OB) covers the body of knowledge derived from these actions and attitudes. It can help managers understand the complexity within organizations, identify problems, determine the best ways to correct them, and establish whether the changes would make a significant difference. Organizational behavior can greatly clarify the factors that affect how managers manage. It is the field’s job to describe the complex human context in which managers work and to define the problems associated with that realm. The value of organizational behavior is that it isolates important aspects of the manager’s job and offers specific perspectives on the human side of management: people as organizations, people as resources, and people as people. organizational behavior is not an organizational function or area. Instead, it is best described as a perspective or set of tools that all managers can use to carry out their jobs more effectively. By understanding organizational behavior concepts, managers can better understand and appreciate the behavior of those around them. For example, most managers in an organization are directly responsible for the work-related behaviors of a set of other people—their immediate subordinates. Typical managerial activities in this area include motivating employees to work harder, ensuring that their jobs are properly designed,...
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...4, 2011 Organizational Behavior The understanding of organizational behavior (OB) is an essential part of a worker’s skilled achievement. Worker's that wants victory in the organization, need to know how sensitive the bearing of people and groups in the organization. In fact, for an organization to have success, OB has to have a good understanding of how to know the real definition and apply it to all those in the organization, not only to the workers that are in a superior position like management positions. When all workers know and apply the new knowledge that has been set known as Organizational Behavior, each worker learns how his or her individual actions play a part in the organization on various levels: culture, how a person acts, the distinction between people in an organization, communication, business ethics, and management change. Organizations may be defined as "many groups of people that come together and that share the same objectives to achieve certain goals." (Schermerhorn Jr., Hunt, &Osborn 2007). "Organizational Behavior (OB) is the study of human behavior in organizations". (Schermerhorn Jr., Hunt, & Osborn 2007). Organizational behavior assist to get a superior understanding of human behavior, the difference in the culture, communication, the business ethics and the transformation within the organization and last but not least diversity. Having an understanding of OB is one way of many, to know better how people are feeling and how they respond to a good...
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...“Understanding human behavior at work is the single most important requirement for managerial success.” (REACTION PAPER) This statement tells us that in order to achieve managerial success, one must be able understand human behavior at work. Now, the question is, how can such understanding lead to managerial success? Generally, management is defined as getting things done through or with people. From the definition itself, it can be said that people is the main consideration in management. As a matter of fact, not all people behave the same way as you do. This is because of difference in personalities. Personality is the various aspects of a person’s character that makes him or her different from other people. So notably, the main consideration in management is people with different personality. Dealing with people who have different personalities at work is not easy, especially when you have some goals to achieve. Thus, the first thing you must do is to understand how your people act, think, feel, and respond at work. By understanding your people’s behavior, it helps you understand them better and appreciate them more. It allows you to know what drives them and helps you think of them in more positive ways. If you could understand the psychology of how people act at work, it would be easier for you to collaborate with your people in the organization. Additionally, one of the most common management skills includes human skill, which...
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...of Organizational Behaviour to practicing managers? Organizational behavior (OB) is the study of human behavior in organizational settings, how human behavior interacts with the organization, and the organization itself. All three of these areas are ultimately connected and necessary for a comprehensive understanding of organizational behavior in the workplace. Learning about organizational behavior in today’s business environment could help managers build up a better work related understanding of themselves and their subsidiary. With this knowledge managers can achieve a successful career. Since a manager needs to get his job done by others who are employees, to have an organizational behavior skill that eventually become a valuable talent. But because the organization influences and is influenced by the individual, it is hard to completely understand the individual’s behaviour without knowing something about the organization. As the environment of business is always changing, the role of the managers has become more sensitive. In order to know how to handle a new workforce, and deal with the complication of the new environment, the management staff therefore needs to develop and have an understanding of their information about attitude and behavior of individuals, and groups in organization. Although the importance of organizational behavior may be clear, it still should be emphasized. Organizational behavior can greatly clarify the factors that affect how managers...
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...leading, which was focus on developing people. The positive benefit is it helps implement new processes the within the Contact Centre at MPI because all levels of management have a clear understanding that leading is people development and managing is a task focus. Key to Staff Motivation The key to staff motivation is similar with all four managers; therefore, no real gaps exist. They all agreed that recognizing individual difference, matching people to jobs, what builds up that employee, asking for staff opinions, being part of the solution and inspire them to buy in to the organization plan. The positive benefit to the Contact Centre is making people feel they are part of the solution. In addition, what they do makes the Contact Centre successful. Management are able to outline the expectation and make everyone accountable for his or her actions. As the managers understand the key to motivate staff, it will help when implementing new procedures and having staffed involved in the implementation at the beginning stages with the Contact Centre. Opinion on Expedition The most efficient way of getting people to do things, for all four managers was to communicate expectations and the understanding of why it is important to complete the request. There was no gap with each level of management, starting from the supervisor, to assistant managers and the department manager. They all agreed that providing direction, communicating, understanding and giving guidance to employees on...
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...system standards of the ISO 9000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach. This document gives the standardized descriptions of the principles as they appear in ISO 9000:2005 and ISO 9004:2009. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations’ performance. Contents : Principle 1 – Customer focus Principle 2 – Leadership Principle 3 – Involvement of people Principle 4 – Process approach Principle 5 – System approach to management Principle 6 – Continual improvement Principle 7 – Factual approach to decision making Principle 8 – Mutually beneficial supplier relationships The next step Principle 1 – Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements...
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