...Running head: AVAYA UNIFIED COMMUNICATIONS Avaya Unified Communications: A Call Center Communication Network Effective Communication in a call center is vital for success. Yet today there are too many communication devices which seem to be adversely challenging and confusing to today’s employees. The need for electronic business and communication technologies are growing as call centers grow to keep up with competition, develop e-business, and to go global. Office phones, cell phones, lap tops, smart phones, text messing, instant messaging, voice mail, and email are some of the ways to communicate and to stay constantly connected. However, if all of these devices are not directly connected there could be a delay in response. Avaya Unified Communications simplifies interaction with employees and customers resulting in a decrease in the delay time and creating a Unified Business. A Unified Businesses is a business that has mastered today’s diverse communications technology. Improving business operations and processes with Avaya Unified Communications is beneficial to our business and increases productivity by improving the customer service experience. Avaya, Inc. has been privately own company since 2007. Kevin Kennedy, the President and CEO, Avaya Inc. stated that our purpose is “To keep business communications, and society, constantly moving forward, to be the Futuremakers of communications” (Avaya, 2009). Avaya Uniform Communication All Inclusive will...
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...Compare Different Unified Communication Platforms Stefanie Bailey IT/200 June 6, 2016 Mark Damron Compare Different Unified Communication Platforms My team compared the different Unified communication platforms. Softphone- is a software program that allows you to make calls over the internet using a computer. VoIP- voice over IP is voice information over the internet that sends the voice information in a digital form rather than the traditional telephone network. Half Duplex- is a computer circuit allowing the transmission of signals in both directions but not at the same time. Full Duplex is when both parties communicate as one. It allows data transmission to more than one device. PBX working on premises within an enterprise that (private branch exchange) is a private networking and switching system operates with traditional telephone lines One of the examples my team discussed of Softphone was Magic Jack because it is a phone service that is ran through internet and not actually wired through hardwire equipment. An example of VoIP would be the phone line being connected through your cable modem vs. the traditional way it use to be wired through your home. A great example of Half Duplex is a walkie talkie because you can talk to each person back and forth, however you have to take turns speaking no two people can talk at the same time. An example of Full Duplex would be a three way call because everyone is communicating at one time as well...
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...Title Advancement of VOIP and Unified Communications via Wi-Fi Handset “The technology involved in VoIP software and VoIP information is forever changing and updating”(VoIP Telephony Updates… 2008 -5). Abstract This paper gives the information on the VOIP-voice over internet protocol which is the technology that is been used for the voice communications by using the different types of the IP based networks in order to deploy the devices of the VOIP users. The VOIP technology is having different types of the security issues in the VOIP and Wi-Fi along with the security measures. This paper will deal with the VOIP technology, unified communications and Wi-Fi handset. Table of contents Chapter 1 Introduction to the research………………………………………………………………6 1.1 Aim 1.2 Objectives 1.3 Introduction 1.4 VOIP deployment 1.5 The threats and attacks in the VoIP System 1.5.1 Spoofing 1.5.2 The interception or eavesdropping 1.5.3 The denial of service 1.5.4 The spam over VoIP Chapter 2 Literature review……………………………………………………………………………10 2.1 The security methods 2.2 Call Setup and VoIP Registration 2.3 The Protocol selection 2.4 The Mobile VOIP 2.5 The VOIP handset 2.6 The IP telephony 2.7 The Protocols of VOIP Chapter 3 Research Methodology……………………………………………………………………….15 3.1 Introduction 3.2 Research methodology chosen 3.3 Qualitative research methodology 3.4 Quantitative research methodology 3.5 Research design: Case study approach 3.6 Case study approach ...
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...The tasks of reorganization, standardization, organizational alignment, as well as other practices, will facilitate the organizational unification. Outsourcing and consolidation for applicable departments will be used for greater business competencies. Modifying the standard operating procedures allow departments to service customers more consistently, and efficiently. Revisiting, standardizing, and reiterating throughout the company the agreed upon safety policies will allow for a more secure work environment. These two companies working side by side are producing positive results. However, they are not functioning to the full capability of a united corporation. Through the organizational development process, this company will become unified and will progress into a strong, successful future. Table of Contents: Entry Contracting Data Gathering Diagnosis Feedback Intervention Evaluation & Exit Conclusion References Ailworth, E. (2012, Apr 11). NStar's merger with northeast now finalized. Boston Globe Retrieved from http://search.proquest.com/docview/993147290?accountid=42583 Anderson, D. L. (2015). Organization...
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...Implementing Cisco Unified Communications Manager Part 2 Duration: 5 Overview: This course follows on from Implementing Cisco Unified Communications Manager, Part1 (CIPT1) v8.0 and prepares delegates for implementing a Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. Delegates will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN.Delegates will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). Course Code: CIPT2V8 Price: € 1,700 Target Audience: The primary audience for this course is Network Administrators,Network Engineers and CCNP Voice candidates. Objectives: After you complete this course you will be able to: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode Implement bandwidth management and CAC to prevent oversubscription...
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...Company’s Phone System Company’s Phone System ITT Technical Institute Dearborn, MI Abstract We have decided to deploy Cisco Systems Inc. solutions for our telephony network. These solutions allow for teleconferencing, video conferencing, call forwarding, call waiting, multiple lines, voicemail, Do Not Disturb, call transferring and mobility with the Cisco IP Communicator. We have decided to use the Cisco DX600 phone for office use at each user’s desk. For a mobility solution, we have gone with the Cisco IP Communicator version 7.0.4. These solutions used together in conjunction with the Cisco Unified Call Manager will provide for a robust telephony network that will allow for communication for employees no matter their needs and situations. Company Phone System We will explain our phone network at a high level to show the why our phone network will be more than capable of fulfilling the company’s telecommunication needs. Desk phone The Cisco DX600 phone system is designed to allow employees the ability to communicate with peers and customers providing clear, crisp call quality coupled with the ability to participate in video conferencing at the comfort of their desk. Properties The Cisco DX600 provides the user with many different abilities to work in conjunction with their peers and customers. The Cisco DX600 comes equipped with a 7” display and resolution of 1024x600 (www.cisco.com1). To compliment this display it also has a 1080p High-definition internal...
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...their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to: • Increase agility to quickly scale up or down • Extend collaboration applications to anyone, anywhere • Free up IT resources to focus on core business • Reduce total cost of ownership (TCO) • Replace an aging voice or video communications system The cloud can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. This brochure shares the experiences of actual customers who replaced their on-premises communications system with a secure Cisco Powered cloud service based on Cisco Hosted Collaboration Solution (HCS). © 2013 Cisco Systems, Inc. All rights reserved. 1 Table of Contents Increased Agility to Scale Up and Down.........................................................................................3 Global Document Management Company Sets Up Contact Center in Two Weeks...............................3 Life Insurance Company Adds New Locations Without Increasing IT Staff............................................4 Testimonial: Scotts LawnService Scales Contact Center Agents for the Season.................................5 Extend Collaboration Applications to Anyone, Anywhere, Using Any Device ................................ 6 Manufacturer Equalizes Communications Capabilities for All Dealers..............................
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...Network Extension Platoon February WIN-T Exercise (JNN/STT/HCLOS) Subject of Instruction: * Provide Internet Connectivity, Data/Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SPC Woolls / SPC Poirier Assist- SGT Diaz Duration 8 hrs. References: Student Guide. Student Handout. WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-SHLTR-O&M-Vol2 Cisco SWITCH & ROUTER CONFIGURATION CISCO CALL MANAGER (CCM) & SYSTEM CONFIGURATION TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM-11-5820-1163-23&P. TM 11-5820-1183-13 TM- 9-6615-641-10. Resources needed: JNN/STT/HCLOS M1097-HMMWV x2 10kw Gen. & 5kw Gen. Subject of Instruction: (BCPN/STT/HCLOS) * Provide Internet Connectivity, Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SGT Williams / SPC Dzurayev Assist- SGT Diaz Duration 8 hrs. References: OPERATOR’S, UNIT AND DIRECT SUPPORT MAINTENANCE MANUAL Student Guide. Student Handout. ACUS/HCLOS/31P CISCO CALL MANAGER (CCM) Cisco SWITCH & ROUTER CONFIGURATION WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-BNCPN-SG-Vol1 * WIN-T-INC1-BNCPN-SG-Vol2 TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM 11-5820-1163-13 &13-1 TM 11-5820-1183-23P TM- 9-6615-641-10. Resources needed: BCPN/STT/HCLOS Power Strips & Extension Cables Power Distribution Box M400, M200, M60, M40, M46 and Universal...
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...members of aristocrat class were trying to break the throne’s power they ended up creating massive rebellion against them and the throne. Furthermore, some nobles who had the economic power and the ambition to rule the kingdom, started creating their own army which led the country to a period of chaos and uncertainty. Under these circumstance, several powerful families started controlling their regions and weakened the government’s authority over the peninsula both politically and economically “this shift in the locus of economic control over the countryside signified a growing erosion of the economic foundation of the central government”. The consequence of these events led the central government’s economy to a devastation, and drove the unified Silla kingdom into its end. As a conclusion, it is impossible to neglect the importance of the Buddhism while studying both rise and fall of the Silla Dynasty. As it played a major role in unifying people of Silla under the king in the glory days of the dynasty, and in later Silla the new concept of Buddhism created an unbalanced society and led the kingdom to anarchy and...
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...that Kudler Fine Foods needs to implement a web-based timesheet tracker system. To implement any new information technology system in a business environment the entire system must be researched and considered to make the implementation as smooth as possible. In the previous needs document, Kudler Fine Foods was shown to have a need for a new web-based time sheet entry system. The needs documents also explained two use cases on how the technology could be used. The first use case was the timesheet entry. In this use case, the employee would complete a timesheet on the website and submit to store manager for approval. To build this system it is necessary to design throughly the system and account for every issue. Riordan will use the Unified Software Development Process (USDP) to design the system (www.technologyuk.net). USDP has four phases that must be accomplished to produce a functional application system. The first phase is called Inception. During this phase Riordan the consultant will determine the objective of the project and a time for completion. The next phase is the...
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...SDLC Intro Systems Development Life Cycle, or SDLC, is the entire process of building, deploying, using, and updating an information system (Object-Oriented Analysis and Design with the Unified Process – Satzinger, Jackson, and Burd). It is a conceptual model that is used in project management and describes the stages that are comprised within an information system. One of the oldest models of SDLC is the Waterfall Approach. It is a series of junctures in which the output of each juncture becomes the input for the next. The 7 phases involved in this model are Project Planning, Systems Analysis, Systems Design, Implementation, Integration/Testing, Deployment, and Maintenance. Project Planning establishes the objectives and goals of the intended project. It also determines how to accomplish the project in the best possible way. Systems Analysis filters project goals into well-defined functions and operation of the intended project. This phase analyzes end-user information needs. Systems Design defines desired features and operations in detail. It includes screen layouts, business rules, process diagrams, pseudo code and other documentation. Implementation deals with the actual development of the system where it is built and programmed. Integration/Testing is the phase where the system is put into test. It is checked for errors, bugs, and interoperability. Deployment Phase is the final stage of the initial development. The system is carried out and put into production...
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...Unified Modeling Language (UML) UML stand for Unified Modeling Language and will forever change the world of modeling. UML was introduced more than 10 years ago in 1997 with the combined of three modeling advocates techniques. One of the first to adopt the system was The Object Management Group (OMG), the immediately set the stage for a new world of modeling with UML leading the way. The UML version 1.x was composed of 9 distinct but was break down into three types; they are structural, behavioral, and interaction. Of course no system was prefect there were issues as well that lead to more researches. First of UML is very complex and not users friendly and doubt it’ll get any less according to the article. They required experience user and have to get users to learn it language. (Erickson, J. (2008)) The impact on modeling that UML was seen years later. Now most of the businesses around the world use it in their daily working and communication. The systems on which these businesses run are based on languages, which make the design of these systems easier than it would have been otherwise. System design and engineering complexities are greatly reduced by use of diagrams that convey much more than reams of paper would consume by way of text. Also, these diagrams used in modeling help to design the system faster and quicker. Unified Modeling Language (UML) is now one such Modeling language, used to make designing of systems faster and quicker. The UML is thus a visual...
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...the New Technology coming out today the world is headed in a new direction. The mobile phone has made it made it easier for people to make and receive calls over a radio link while moving around a wide geographic area. It connects to the cellular network that is provide though a mobile operator allowing access to the public telephone network. The new modern telephone supports a side variety of other services such as text messaging MMS, email, internet access, short range wireless communications infrared, Bluetooth, and various other applications. Two engineers with Intel’s Software and Solutions Group describe the benefits of the UEFI pre boo software t mobile and embedded devices. The Unified Extensible Firmware Interface specifications are meant to facilitate emerging technologies, services, security mechanisms, and user experiences that come into play prior to loading the device’s OS. It was designed to allow for cross functionality between devices, software, and systems, unified Extensible Firmware Interface specifications encourage innovation, and helping to drive the evolution of the next generation technologies, such as the expansion of embedded and non pc systems. The UEFI provides a plurality of services, including console, storage, and networking services. Hosted and implemented by the UEFI Forum, this technology enables firmware innovation by promoting a standardized, extensible, and interoperable firmware interface that extends far beyond the PC...
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...Chapter 1 Systems, Roles, and Development Methodologies Key Points and Objectives 1. Information is an organizational resource that must be managed as carefully as other resources. 2. Information systems fall into one of the following eight categories: A. Transaction processing systems (TPS) process large volumes of data, routine business transactions. B. Office automation systems (OAS) manipulate information and share it throughout the organization. Software, such as spreadsheets, word processing, email, teleconferencing and so on are routinely used in OAS. C. Knowledge work systems (KWS) help professionals to develop new knowledge, often in teams. D. Management information systems (MIS) are computerized information systems that support a broader range of business functions than do data processing systems. E. Decision support systems (DSS) are information systems that help support decision makers in making semi-structured decisions. F. Expert systems capture the expertise of a human expert or experts for solving particular organizational problems. G. Artificial intelligence research is part of expert systems and has two avenues: understanding natural language and analyzing the ability to reason through a problem to its logical conclusion H. Group decision support systems (GDSS) and computer supported collaborative work systems (CSCWS) allow group members to interact and help facilitate...
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...Diagrams……………………………………………………………………………….....10 UML Diagram Classification – Static, Dynamic, and Implementation…....................................12 4+1 View of UML Diagrams……………………………………………………………………13 Object-oriented Class Model and Relational Database Model..............................................…...14 Use of UML to develop Ontologies…………………………………………………………..…17 References……………………………………………………………………………………….19 Abstract The Unified Modeling Language (UML) is being used as the de-facto standard in the software industry. With the adoption of UML 2.0, the new enhancements allow this version to describe many of the elements found in today's software technology as well as Model Driven Architecture and Service-Oriented Architecture. Many existing software applications involve complex application layer implemented in object-oriented programming languages and at the same time use relational database systems as the back-end data store. Modeling the whole system in a consistent manner will help developers and end users better understand the application. The Unified Modeling Language (UML) is a standard language for modeling software and database systems. Data model of object-relational databases (ORDBs) is a great challenge to many database applications due to its complexity. UML offers tremendous flexibility and rich expressivity for modeled ORDB system. This paper shows how to model relational database using UML, how to extend the UML meta-model with elements for modeling relational...
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