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Unit 1 P3

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Submitted By benben18
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For this unit we have been looking at communication is all its vast ways. We have been studying the environmental factors and barriers that can occur in health and social care settings. For this task I have been asked to explain those factors that influence communication and interpersonal interactions in health and social care environments and to also look at the negative barriers to communication.
Environmental Factors * Noise * Setting * Lighting * Seating * Space * Time
Noise
In a health and social care setting such as a Hospital, noise would be appropriate to drown out the sounds of private conversations. For example, if a receptionist was speaking to a patient about an issue regarding their health, they wouldn’t want their personal issues to be heard by other patients in the waiting area. Having background noise would be necessary for digression purposes. This in other words 'takes them out of the spotlight' and keeps the attention between their own conversations. This is a positive factor.
A negative example would be the opposite, if a couple needed to get important information from the receptionist or any other professional in a sexual health clinic and cannot be heard by the background noise. This is if all the public waiting are speaking above a normal tone, in which case the couple couldn't hear correctly, they could miss vital bits of information or not get any at all. When being in public places, there should always be a moderate level of noise to balance the needs of both parties, and not have one drowning out another.
Space
Space is very important to patients, because it is used as our indicator of being in danger, which affects the way you react to people. When a councillor is speaking to a patient, it is advised to keep a good distance, not too far away that they are both yelling at each other but close enough so

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