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Unit 12 P2 Health And Social Care Essay

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Unit 12/P2 - Explain the impact of organisational policies and procedures on the provision of technical support.
The purpose of this task is to explain the impact of organisation policies and procedures on the provision of technical support. Also among it I will need to understand how organisations policies and procedures influences technical support.
We all know as a support technician you will at one point of the job within the organisation you will have to work with the organisation procedures and policies in order to adapt. Organisation will have drawn up policy documents which set out the rules on the reporting of faults, Internet use and security, etc. for example, it may be organisations policy that all requests for help desk support are emailed to the support team. When you have a technical problem bring to your table and it beyond your power, then at this point you can pass on the call to a senior …show more content…
Reporting faults is very important and is one of the most important policies in an organisations technical support department. The reason why is because it allows the team leader to prioritise his faults and so that he can get the most important one done as soon as possible. When a problem occurred in organisations it is firstly report to the next in command of the IT technical support department to allow them to make necessary decisions on how to solve them.
Internet use: All company policies are fairly similar when it comes to internet usage, during work time most company internet policies are the same and this polices will be, not looking at illegal sites or playing games during work hours and not using the company internet so personal and pleasure purposes. Whoever breaks this rules should be dealt with accordingly, it also means you have the potential of losing your job or lose pay for the hours you have

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