Premium Essay

Unit 2 P2 Health And Social Care Essay

Submitted By
Words 853
Pages 4
P2
Business and Professional Policies and Procedures that contribute to consistent and reliable service provision in the hospitality industry How does it contribute to a consistent and reliable service provision in the hospitality industry
Customer services policy Customer services policy is very important because of the fact that it makes it so that staff are required to give the same care, respect and service every time that they are served and every time that they go to the catering business.
If customers are treated differently, it would make them feel upset, angry or more. Or it could cause the customers to be unsatisfied with the care or respect or even the service by staff.
The best way to be able to monitor how happy the customers are with the service that they have received is by asking them to do a survey. This can make it so that you can spot the issues within the service or other areas within the hospitality industry. …show more content…
Uniform standards Uniform standards are equally important because the uniform is one of the first things that someone is going to notice. This is a issue because if a member of staff looks very scruffy or messy, it could discourage customers from going to the restaurant. This is because if the member of staff looks messy and untidy, it gives the impression that the company itself is not of a good standard and that the company does not pay enough attention to the standards or upkeep of their staff or cooking

Similar Documents

Premium Essay

Asignment Guide

...Assignment front sheet and brief for QCF BTEC | Qualification | Unit number and title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme...

Words: 1079 - Pages: 5

Free Essay

Types of Abuse

...3) in Health and Social Care UNIT 11 ASSIGNMENT – Safeguarding Adults and Promoting Independence Student Name: Teacher: Ms Tumoe | Date assignment issued: 10th March 2014 Final Completion Date: 29th June 2014 | Welcome to the first of two Units as first year students that deals with the sensitive issues surrounding the need to safeguard adults, whilst understanding ensuring how the rights, independence and the wellbeing of adults are promoted through a person-centred multi-agency approach. In order to make sure that you complete the unit on time and meet all your deadlines, you will find that the assignment is broken down into key tasks. Each task will start with the part of the grading criteria that the task relates to, example P1, P2. It will finish with a deadline for the task to be completed. Introduction This unit looks at ways in which adults are supported and protected within the health and social care sector by practitioner’s whose main job role is working with adults. The unit covers sensitive subjects including physical, psychological, sexual and financial abuse. It aims to develop your understanding of the differing needs of people who use health and social care services. You will gain understanding of how to develop supportive relationships that respect individual rights, and also an understanding of how such relationships can be abused within health and social...

Words: 2459 - Pages: 10

Premium Essay

Help

...UNIT 2: EQUALITY, DIVERSITY AND RIGHTS IN HEALTH AND SOCIAL CARE This unit investigates how equality, diversity and rights are central to the effective operation of health and social care services. The unit explores discriminatory practice and its potential effects on patients/service users; the promotion of anti discriminatory practice by, for example, legislation and codes of practice, and the application of this to the health or social care workplace. The knowledge and skills gained from this unit will underpin many of the other units in the qualification and it is essential in preparing you for your period of vocational experience. Summary of Learning Outcomes: To achieve this unit you must demonstrate that you: 1. Understand concepts of equality, diversity and rights in relation to health and social care 2. Understand discriminatory practice in health and social care 3. Understand how national initiatives promote anti-discriminatory practice in health and social care 4. Understand how anti-discriminatory practice is promoted in health and social care settings Unit 2: Equality, Diversity and Rights in Health and Social Care This assignment represents ALL the assessment criteria for the Unit TASK 1 (relevant criteria P1, P2 ) For this task, you need to produce a leaflet for a family from Poland who intend to live in Britain to explain the benefits of living in a culturally diverse society (P1). For P2. In your leaflet, you need to explain...

Words: 971 - Pages: 4

Premium Essay

Life Sp

...Assignment: Learner information OCR Level 3 Health and Social Care Unit 4: Development through the life stages Assessor: Important Dates | |Assessment Criteria |Issue Date |Formative Assessment |Summative Assessment | |Task 1 |P1, M1 |17th December 2012 |10th January 2013 |17th January 2013 | |Task 2 |P2, P3, M2, D1 |7th January 2013 |17th January 2013 |28th January 2013 | |Task 3 |P4, P5, M3,D2 |14th January 2013 |28th January 2013 |4th February 2013 | CANDIDATE NAME: General Information for Learners Q Do I have to pass this assignment? A Yes. You must pass this assignment to achieve the full qualification. Q What help will I get? A Your tutor will help you when completing the OCR assignment and will make sure that you know what resources/facilities you need and are allowed to use. Q What if I don’t understand something? A It is your responsibility to read the assignment carefully and make sure you understand what you need to do and what you should hand in. If you are not sure, check with your tutor. Q Can I copy other people’s work? A No. The work that you produce...

Words: 1379 - Pages: 6

Premium Essay

Assignment Brief

... | |Unit T2itle |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which...

Words: 2371 - Pages: 10

Premium Essay

Health and Social Care

...Qualification (Course code) | F12122BTEC Diploma Health Studies / Health & Social Care | Unit Number and Title | Unit 6: Personal and Professional Development | Assignment Number & Title | Assignment 1 | Issue date | Week commencing 22/2/16 | Submission date | Week commencing 7/3/16 | Assessor | Debbie Hilton | IQA | Alyson Blud | Grading Criteria:(P1): Explain key influences on the personal learning processes of individuals. (P2): Assess own knowledge, skills, practice, values, beliefs and career aspirations at start of the programme(P3): Produce an action plan for self-development and achievement of own personal goals(M1): Assess the impact of key influences on the personal learning processes on own learning(D1): Evaluate how personal learning and development may benefit others | Scenario: Must be vocationalYou work for a health and social care service provider and you are developing your personal and professional development portfolio. The portfolio aims to enable you to understand the learning process and to give you the skills needed to plan for, monitor and reflect on your professional development. A minimum of 100 hours of work experience, in addition to the guided learning hours, is required for successful completion of this unit. | Task 1: Complete the electronic chart from Moodle (upload to vital) explaining the key influences on personal learning processes of individuals it should include the following: (P1) * Theories of learning: i.e. Honey...

Words: 826 - Pages: 4

Free Essay

Health

...Diploma in Health & Social Care Level 3 | Unit number and title | Unit 44: Vocational Experience | Hand out Date | w/c 9th September 2013 | Hand in Date | 13th June 2014 | Learner Name | | Assessor name | Adelaide McLaughlin & New Lecturer (TBC) | | Assignment title | Vocational Experience | Criteria Assessed | P1 explain the structure and function of a health or social care organisationP2 report on own contributions to a specific team activity relating to health and social careP3 make regular reflective entries in a personal journal related to own contributions to work in a health and social care settingP4 present a portfolio of evidence from all placements that demonstrates the development of own practice in health and social care settingsP5 explain how continuing development of staff influences practice in settings.M1 assess how their contributions to the team influenced the success of the activityM2 assess how own development of knowledge, skills and understanding has made a difference to teams and individuals in health and social care settings M3 assess how continuing development of staff can enhance the care of patients/ users of services.D1 make recommendations as to how they could have adapted their own contributions to the team to enhance the success of the activityD2 evaluate how own effectiveness as a carer has developed as a result of workplace experiences. | The purpose of this assignment is to: to explore a health and social care organisation...

Words: 1271 - Pages: 6

Free Essay

Uinit 2

...Diploma in Health & Social Care Level 3 | Unit number and title | Unit 44: Vocational Experience | Hand out Date | w/c 9th September 2013 | Hand in Date | 13th June 2014 | Learner Name | | Assessor name | Adelaide McLaughlin & New Lecturer (TBC) | | Assignment title | Vocational Experience | Criteria Assessed | P1 explain the structure and function of a health or social care organisationP2 report on own contributions to a specific team activity relating to health and social careP3 make regular reflective entries in a personal journal related to own contributions to work in a health and social care settingP4 present a portfolio of evidence from all placements that demonstrates the development of own practice in health and social care settingsP5 explain how continuing development of staff influences practice in settings.M1 assess how their contributions to the team influenced the success of the activityM2 assess how own development of knowledge, skills and understanding has made a difference to teams and individuals in health and social care settings M3 assess how continuing development of staff can enhance the care of patients/ users of services.D1 make recommendations as to how they could have adapted their own contributions to the team to enhance the success of the activityD2 evaluate how own effectiveness as a carer has developed as a result of workplace experiences. | The purpose of this assignment is to: to explore a health and social care organisation...

Words: 1271 - Pages: 6

Premium Essay

Health and Social

...Unit 21: Nutrition for Health and Social Care Unit code: L/601/2407 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to give learners an understanding of current thinking on nutritional health particularly relating to users of health and social care services. Learners will then be able to apply this understanding and make recommendations to improve the nutritional health of an individual. Unit introduction This unit builds on learner understanding of the principles introduced in Unit 5: Fundamentals of Anatomy and Physiology for Health and Social Care. Improvements in the diet of individuals are increasingly being recognised as a significant factor in maintaining, or effecting improvements, in overall health. It is therefore important that people working in the health and social care sectors, or those who are responsible for the wellbeing of others, have a good understanding of nutrition and diet. This unit gives learners an understanding of nutrition from a science-based perspective and of the role that food plays in social contexts. The unit may also provide useful underpinning knowledge for the study of food hygiene and practical culinary skills. Learners will explore concepts of nutrition using the language of nutritional science. Different aspects of nutritional health will be defined and routine ways of measuring this explored. Other aspects of nutritional data will involve describing...

Words: 5976 - Pages: 24

Premium Essay

Health and Social Care Unit 7

...Unit 7- sociological perspectives for health and social care P1 – Explain the principal sociological perspectives Sociological Perspectives | Main Points | Criticisms | Functionalism | Functionalist believe that just as the body functions through the efficient interrelationship of major organs and has disease, so the different institutions in society each have particular contributions to make. They work together and use methods of social control to deal with deviant members or groups, to ensure that society functions smoothly. Parsons (1902-1979) saw society as a system made up of interrelated institutions, which contributed to its smooth running and continuity. He thought that the main role of an institution is to socialise individuals and ensure that they understood the underlying values of their society and behave in acceptable ways. Murdock(1897-1985) did a study of the family, examined over 250 societies and concluded that in all societies the family performed 4 functions: * Sexual function which was allowed for the expression of sexuality in an approved context * Reproductive function which provided stability for the rearing children * Socialisation included the responsibility of teaching children the acceptable ways of behaving in society * Economic function meant that food, shelter, and financial security had to be provided for the family membersParsons(1951) argued that the family had only two basic functions which were: * The primary socialisation of children...

Words: 3703 - Pages: 15

Premium Essay

None

...Credit value: 5 1 Communication in health and social care Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will also learn to recognise a range of factors which may create barriers to communication. You will then consider ways in which these barriers may be overcome, including the use of alternative forms of communication. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations. This unit has links with Unit 2 (Individual needs in health and social care), Unit 5 (Vocational experience) and Unit 6 (Cultural diversity) as it will develop...

Words: 11098 - Pages: 45

Premium Essay

Managing Human Resource

...ESSEX INTERNATIONAL COLLEGE Programme: Unit Number: Unit Title: Unit Code: Credit Value: QCF Level: BTEC Higher National Diploma (HND) in Business 22 Managing Human Resources F/601/1268 15 4 Writer of the brief: Internal Verifier name: Dr K Hoodless Dr M Rahman Learning outcomes and criteria covered by this assignment:    All pass criteria All merit descriptors All distinction descriptors Key dates: Assignment distribution date to learners: Assignment submission date for TASK 1 & 2: Assignment submission date for TASK 3 & 4: Assignment returns date to learners (if applicable): 14 May 2013 21 June 2013 02 August 2013 10 September 2013 Page 1 of 12 BTEC HND in Business/ Managing Human Resources/May 2013 -BLANK PAGE- Page 2 of 12 BTEC HND in Business/ Managing Human Resources/May 2013 Introduction The aims of this assignment are to measure the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to achieve the learning outcomes. The aim of this unit is to develop an understanding of the theory and practice of human resource management focussing on current human resources practice and the impact of topical issues and legislation. Edexcel Grading Criteria The assignment/portfolio will be assessed according to the following grading criteria: PASS Criteria: LO 1 Understand the different perspectives of human resource management 1.1 Explain Guest’s model of HRM (P1) 1.2 Compare...

Words: 2580 - Pages: 11

Premium Essay

12a - History of Public Health Systems P1, P2, M1

...Unit 12 – Historical Perspectives of the Health System P1: Describe key aspects of public health strategies P2: Describe the origins of public health policy in the UK from the 19th century to the present day Public Health is about helping everyone to stay healthy rather than focusing specifically on the individual, with the aim to promote health, protecting individuals from threats to their health and preventing ill-health. Public health policies have made a significant impact in increasing a person's overall life expectancy and improving health. (Public Health) PUBLIC HEALTH STRATEGIES: Public health strategies are devised in order to prevent the spread of diseases, prolong life and promote health. This can be done through the use of monitoring, identifying, developing programmes etc. Monitoring the health status of the community – Is a key aspect of health strategies that are in place within the UK. This health strategy helps to monitor any changes that occur in the health of the population, along with alerting individuals to any potential problems. Health throughout the UK is monitored by quality of life, infant mortality rates and life expectancy (Baker L, 2008, BTEC National Health and Social Care Book 2, page 2) The monitoring of health throughout the country allows for advanced planning of local services within the community that may be at risk of certain health problems. The monitoring of health at a local level allows for information to be recorded...

Words: 2629 - Pages: 11

Premium Essay

Human Resource Management

...ESSEX INTERNATIONAL COLLEGE Programme: Unit Number: Unit Title: Unit Code: Credit Value: QCF Level: BTEC Higher National Diploma (HND) in Business 21 Human Resource Management K/601/1264 15 4 Writer of the brief: Internal Verifier name: Mr Alfred Dr Rahman Learning outcomes and criteria covered by this assignment:    All pass criteria All merit descriptors All distinction descriptors Key dates: Assignment distribution date to learners: Assignment/Portfolio submission date for TASK 1 & 2: Assignment/Portfolio submission date for TASK 3 & 4: Assignment/Portfolio returns date to learners (if applicable): 14 May 2013 20 June 2013 01 August 2013 10 September 2013 Page 1 of 11 BTEC HND in Business/ Human Resource Management/May 2013 -BLANK PAGE- Page 2 of 11 BTEC HND in Business/ Human Resource Management/May 2013 Introduction Recruiting and retaining staff of the right caliber contributes to the achievement of organisational purposes. Staff must make a valued contribution to the work of the organisation. Eventually they will leave, more often than not because they find alternative employment or retire. Occasionally, however, employment has to be terminated. This unit considers how human resource management deals with these aspects of working. However, the focus of human resource management has moved beyond personnel management towards a more proactive approach that, in addition to the traditional roles associated with staff management, also considers...

Words: 2845 - Pages: 12

Free Essay

Christainty

...or publisher. Correspondence related to the syllabus should be addressed to: The Pro-Registrar Caribbean Examinations Council Caenwood Centre 37 Arnold Road, Kingston 5, Jamaica, W.I. Telephone: (876) 630-5200 Facsimile Number: (876) 967-4972 E-mail address: cxcwzo@cxc.org Website: www.cxc.org Copyright © 2006, by Caribbean Examinations Council The Garrison, St Michael BB14038, Barbados CXC 08/G/SYLL 06 2 Contents RATIONALE...........................................................................................................................................................1 AIMS ........................................................................................................................................................................1 GENERAL OBJECTIVES ......................................................................................................................................2 SKILLS AND ABILLITIES TO BE ASSESSED ....................................................................................................2 STRUCTURE AND ORGANIZATION OF THE SYLLABUS………………………………………………………………..3 SUGGESTED TIME-TABLE ALLOCATION ......................................................................................................3 CERTIFICATION...

Words: 8268 - Pages: 34