* In this assignment I will describe the main employability, personal and communication skills required when applying job role as described in P1 * The company I have chosen for my task is Tesco and the vacancy that I am applying is Customer Service Representative in Tesco.
Main Body/ Background Research

Personal skills means the skills used by a person to properly interact with others. These personal skills are the character traits possessed by an individual. They determine how one addresses issues to find a solution.
Employability skills means a group of essential abilities that involve the development of a knowledge base, expertise level and mind-set that is increasingly necessary for success in the modern workplace.
Communication skills mean abilities in the areas of language understanding, communicating expressively, and practical language skills.
Personal skills required in the vacancy
The personal skills required in this vacancy can be founded in the job description. It can be clearly understudied that mainly personal skills in this vacancy is problem solving skills. This is because customers stay with companies that meet their needs so the employer must have strong experience of problem solving. This basically means the ability to understand a problem by breaking it down into smaller parts, and identify the key issues, implications and identifying solutions. To apply your knowledge from many different areas to solving a task.
Also, the employer needs to be interpersonal. This basically means how well you get along with others. This means that you have to be controlled and explain what you mean clear, listen and relate to the other people and to act upon key information.
As it is said in the job description that it’s all about treating people how you’d like to be treated so you need to be nice and controlled to the customers.
Other