...BTEC UNIT 4 Assignment: Verbal and Written Business Communication Getting started To complete this assignment you will need to produce a portfolio which looks at communications in business. The portfolio should be based around the following case study. Case Study The Red Lion Hotel is a medium sized business which has expanded over recent years and hopes to continue to do so in the future. Its business aim is to deliver quality accommodation and a first class service to guests staying in any of the 38 bedrooms. Following a recent building extension, the hotel now has 3 function rooms of varying sizes which can be used for weddings, christenings and conferences. In addition there is now a 30 foot swimming pool with Jacuzzi. Guests can choose to stay in the hotel on a bed and breakfast basis or half board as evening meals are available in the restaurant. You are employed as an administrative assistant reporting directly to the office manager. Your main responsibilities include, planning and organising bookings for events such as weddings and conferences, ordering stock, dealing with internal and external post, taking and producing minutes from departmental meetings and answering the telephones. Section One Written and Verbal Communications in Business Contexts Task 1 Identify, using examples, the purpose of written business communications in Four different business contexts within the life of the Red Lion Hotel; (U8-P1) Describe why each...
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...| | | |FORM AB1: BTEC ASSIGNMENT BRIEF | | |QCF ASSIGNMENT FRONT SHEET | | |Qualification |Unit number and title | |BTEC SUBSIDIARY DIPLOMA IN BUSINESS STUDIES |UNIT 1: BUSINESS ENVIRONMENT | |Learner name | Assessor name | | | | |Date issued | Hand in deadline |Submitted on | | | | | | ...
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... | Centre: | Rugby/Leamington Spa | Course Title: | BTEC Nationals in Business | Year of Course: | Year 1 of 2 | Project Manager/Assessor: | Liz Cutter | Internal Verifier: | Sam Ramsay | Project Title: | Communication Project Milestone 3Unit 4 – Business Communication | Milestone 3 Presenting Complex Business Information | Unit | Grading Criteria: | Evidenced in | | | Milestone | Task | 4 | P1 | Explain different types of business information, their sources and purposes | 1 | 1 | 4 | P2 | Present complex internal business information using three different methods appropriate to the user’s needs. | 3 | 2 | 4 | P3 | Produce corporate communications | 3 | 1 | 4 | P4 | Evaluate the external corporate communications of an existing product or service | 2 | 2 | 4 | P7 | outline electronic and non-electronic methods for communicating business information, using examples for different types of audience | 1 | 1 | 4 | M1 | Analyse different types of business information and their sources | 1 | 1 | 4 | D1 | Evaluate the appropriateness of business information used to make strategic decisions | 2 | 1 | 4 | D2 | Evaluate the effectiveness of business information and its communication as key contributors to the success of an organisation, using examples to illustrate your points | 2 | 2 | Project start date: | 20.01.2014 | Project completion date: | 24.02.2014 | Project milestone: 3 | 10.02.2014 | Milestone hand in date: | 24.02.2014 | Student declaration:I...
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...BTEC Level 3 Subsidiary / Diploma, Business Studies Unit 2 – Business Resources Assignment 1 (P1, P2, M2) – Recruiting the Right Staff Scenario You are coming to the end of your BTEC course and you have been considering getting a job in the summer break before you start university. As well as earning some extra money, you are looking forward to the opportunity to develop your skills and put into practice the knowledge you have learnt on your BTEC course. Task one (P1 part) Research some jobs that you can apply for on job websites. You could look at www.monster.com or www.totaljobs.com. You need to find a job that you think you could apply for either now or at the end of year 13. You need to collect a job description, person specification and application form as evidence. (P1 part) Task two (P1, P2 M2) To show that you understand the relevance of these documents used in recruitment you need to complete an information sheet which analyses their contents (see attached for template). Your information sheet should 1. Describe the recruitment documentation used for the job you have chosen. What is a job description, what is a person specification and what is an application form? How are they used in business? (P1) 2. Identify the skills required on the job description. Describe how you have these skills or if you don’t have them, describe how you could develop them this year. (P2) 3. For each of the skills that you have already identified...
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...Unit 16: Human Resource Management in Business Unit code: K/502/5445 QCF Level 3: BTEC National Credit value: 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to introduce learners to methods of managing human resources in the workplace. Learners will use their knowledge of relevant human resources management theory and link it with current human resource management practices in organisations. Unit introduction Human resource management is a dynamic activity in any organisation as it takes place against a changing economic, technical, legal and social background. It is important for learners to appreciate that effective human resource management means getting the best out of the people who work for an organisation in order to ensure the organisation fulfils its purposes, whether it is a football club winning the premiership, or a hospital increasing the success rates for medical operations. Many organisations say that their employees are their most valuable resource because of their skills, knowledge and attitudes. As labour is both an expensive and valuable resource, it is important to ensure it is planned and that the best value is obtained from employees contributions. Human resource managers have to plan their human resource requirements against a background of internal and external factors which are dynamic and constantly changing. The first part of this unit introduces learners to the factors that influence human...
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...BTEC National Extended Diploma in Business Assignment Brief – ASSIGNMENT ONE Unit title | Unit 41 Business Markets and the Economy | Assignment | Business organisation and objectives | Start date | 10th March 2014 | Draft deadline date | 19th March 2014 | Final deadline date | 26th March 2014 | Assessor | Mr Muhammad | P1 - identify the objectives of a range of organisations | P2 - explain how organisations meet their objectives | M1 - compare the methods used to achieve objectives in two contrasting organisations | P3 - outline the characteristics of the economy in the UK | D1 - analyse the performance of a selected business against its stated objectives | The main purpose of this assignment is to: consider the structure of the UK economy and to explain how business markets operate and shape the behaviour of business activity. | Scenario: Case study given | Task 1 (ALL): Students will identify different organisations and their objectives. Different types of organisation with contrasting aims should be selected. It would be reasonable to expect selection of a profit maximising partnership and a welfare maximising hospital. If published accounts and annual reports are used to investigate organisations it is worth bearing in mind that these documents often only obliquely refer to objectives mentioned in textbooks and prefer softer objectives that are subsidiary to the main objectives. ‘Providing good customer service’ and being a ‘good...
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...BTEC Business Project |Assignment |2013/2014 | Learner Declaration I declare that all the work submitted for this assignment is my own work or, in the case of group work, the work myself and other members of the group in which I worked, and that no part of it has been copied from any source. I understand that if any part of the work submitted for this assignment is found to be plagiarised, none of the work submitted will be allowed to count towards the assessment of the assignment. |Centre Name: |Westminster Kingsway College |Centre No: |10240 | |Learner’s Name: | | |Learner’s Signature: | | |Assessor’s Name: | | |Assessor’s Signature: | |Date: | | |Date Issued: |3rd February 2014 |Submission Date: ...
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...Unit 27: Understanding Health and Safety in the Business Workplace Unit code: H/502/5458 QCF Level 3: BTEC National Credit value: 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to enable learners to develop knowledge of the legislation and regulations relating to health and safety in a business workplace in order to conduct an audit and carry out a risk assessment. Unit introduction It is important, when working in business, to ensure compliance with organisational procedures and legal requirements, as the consequences of non-compliance can have serious implications for employees and employers. It is important, therefore, for learners to appreciate that those working in business must understand the principal issues which affect the working environment, for all individuals and the organisations that employ them. This involves keeping up to date with information on the legal issues that affect safe working practices. Everyone at work plays an important part in ensuring health and safety and it is essential that key personnel are aware of their roles and responsibilities. Employers must take reasonable care to protect their employees, and others, from the risk of injury, disease or death, while employees must take care to protect themselves and others. Safe working conditions and the ‘welfare of employees’ can contribute to the success of an organisation. It is important that organisations take steps to prevent accidents...
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...Extended Diploma in Business ( Marketing) Unit 37 Understanding Business Ethics Assignment brief 1: Ethical issues Assessor Mr. Zachaues Omwenga Date issued: 06/05/2015 Date of Submission: 29/05/2015 This assignment brief assesses |P1 explain the ethical issues a business needs to consider in its operational activities | |P2 explain the implications for the business and stakeholders of a business operating ethically | |P3 describe the social implications of business ethics facing a selected business in its different areas of activity | |M1 assess how a selected business could improve the ethics of their operations | |D1 evaluate the impact of a selected business’s ethical behaviour on stakeholders and the business. | Scenario Businesses are limited in what they do. Sometimes by laws and sometimes by the conventions and social codes we live by. Gathered together these are what we refer to as ethics and they can apply to every aspect of business behaviour. Whereas it could be argued that most laws have their origins in ethics, ethical behaviour, by individuals and business go beyond legal requirement and are discretionary, that is to say we can choose to follow them or not. You have been asked to research and draw up a report explaining business ethics for a...
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...Unit 13: Unit code: QCF Level 3: Credit value: Recruitment and Selection in Business A/502/5434 BTEC National 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to introduce learners to recruitment and the importance of ensuring that the best people are selected to work in organisations. Learners will study selection and recruitment techniques and will set up, and take part in, a selection interview. Unit introduction Recruiting the right people is the key to the success of many organisations. These organisations ensure that the processes and procedures involved in recruitment and selection meet their needs and are legal. In this unit, learners will develop an understanding of the impact of the regulatory framework on the recruitment process. Potential applicants may decide to apply for a post based on the quality of information that they receive. Details of the post will usually be the first communication they have with the organisation. It is important that the organisation makes a good first impression on potential applicants to ensure that they attract sufficient applicants of the right calibre. Learners will develop their knowledge of the types of documentation used in an interview process. A structured and planned selection procedure is crucial to the success of the selection process. The impression a business makes may determine an applicant’s decision to accept an offer of appointment. Staff conducting the interview will also be forming their impressions...
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...in Business (Marketing) Unit 37 Understanding Business Ethics Assignment brief 1: Ethical issues Assessor Mr. Zachaues Omwenga Date issued: 06/05/2015 Date of Submission: 29/05/2015 This assignment brief assesses |P1 explain the ethical issues a business needs to consider in its operational activities | |P2 explain the implications for the business and stakeholders of a business operating ethically | |P3 describe the social implications of business ethics facing a selected business in its different areas of activity | |M1 assess how a selected business could improve the ethics of their operations | |D1 evaluate the impact of a selected business’s ethical behavior on stakeholders and the business. | Scenario Businesses are limited in what they do. Sometimes by laws and sometimes by the conventions and social codes we live by. Gathered together these are what we refer to as ethics and they can apply to every aspect of business behaviour. Whereas it could be argued that most laws have their origins in ethics, ethical behaviour, by individuals and business go beyond legal requirement and are discretionary, that is to say we can choose to follow them or not. You have been asked to research and draw up a report explaining business ethics...
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...Week | | Qualification | BTEC Level 3 Subsidiary Diploma | Units covered | Unit 18: Managing a Business Event | Learning aims covered | 1 Understand the role of an event organiser2 Be able to plan a business event. | | Scenario | ScenarioYou are working in the Conference centre at Bournville College and have been asked to organise an event. You are expected to plan, organise and co-ordinate the event. This will include arranging meetings, marketing and the launch of the event.You will need to plan the activities for the event, produce a programme and launch the event. You will need to produce publicity material for the event. You will need to agree aims, objectives and outcomes of the event, and sources of finance to fund the activities. You will need to plan a budget and present it to your tutor but you may need additional sources of finance. | | Task 1 | Task 1: Produce a PowerPoint presentation (part a), and then write an essay explaining the role of an event organiser (part b). Remember not to overcrowd the slides and add information to the notes. You may use images to strengthen your evidence. You may use templates and transitions but keep them consistent. a. Describe the skills required of an event organiser. Please include the following and say why an event organiser would need each skill for their job role with relevant examples 1. Communication and interpersonal skills 2. Time management 3. Problem solving 4. Negotiating 5. Planning...
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...Wrotham School BTEC Task Sheet Front Cover Name of Centre: Wrotham School Title of Course: BTEC National Subsidiary Diploma in Business Studies Unit Number and Title: Unit 2: Business Resources Name of assessors: Mr Williams Mr Toher Deadline for completion: Statement of Context: At the core of every organization are the human, physical, technological and financial resources that enable it to function. In this unit you learn the importance organizations place on managing their resources efficiently in order to achieve their objectives. Understanding how these resources are managed is one of the keys to assessing how well an organization is performing. The first part of this unit explores the range of human, physical and technological resources for a selected organization. You will investigate the importance of managing these resources efficiently and the contribution that recruiting and retaining suitable staff can make to the organization’s performance. The importance of managing the physical and technological resources efficiently is also explored. The level of an organization’s performance can be seen in its financial statements and the second part of this unit will develop your knowledge and understanding of them and highlight the need for the monitoring and control of costs and budgets. Scenario 1 You have obtained work experience as an assistant in a Recruitment Agency. One of the Agencies more important clients, ASDA...
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...BTEC Level 3 in Business – Unit 4: Business Communication Context Businesses need accurate information. This information has to move between different individuals, different departments and different organisations. The information can be anything from a simple idea to masses of data on business performance. It can come from inside an organisation or from almost anywhere outside. Put simply, a business that does not plan how to deal with this information is a business much more likely to fail. The Scenario A medium sized business organisation has identified that communication within their organisation is poor. This has resulted in the calling in of a management consultant (you) to help but together a communication strategy. You will be expected to offer guidance on: • How and why different types of information need to be communicated in different ways. • Where information comes from. • How and why information needs to be recorded and stored. • Explaining what can happen when communication breaks down. • Explaining technological issues affecting information. • What laws and other rules control and constrain the flow of information. You will be expected to produce a report and present your ideas to a selected audience. Task 1 Produce a PowerPoint presentation that explains the nature of communication in business and the various types of information used by a business. You must also explain where this information can come from and...
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...Edexcel Level 3 Extended Diploma in Business Harrow High School Unit 2: Business Resources Grade P1 | P2 | P3 | P4 | P5 | P6 | P7 | P8 | P9 | | | | | | | | | | M1 | M2 | M3 | M4 | D1 | D2 | D3 | D4 | | | | | | | | | Overall Grade P | | M | | D | | Deadlines Date Issued: | Date Due: | Date Submitted: Date | Declarations Student: I declare that the work submitted in this assignment is my own work and any resources used have been acknowledged. I understand that false declaration is a form of malpractice. I understand the requirements of this BTEC Level 3 National Certificate in Applied Science. I have been offered constructive feedback and the opportunity to improve my work. Assessor I declare that I have issued the relevant resource material. I ensured that the student understood the requirements for the completion of this course. The student named above completed the work that is submitted and the work is their own. Student Signature | Assessor Signature | Date | Date | Unit 2 – Business Resources At the core of every organisation are the human, physical, technological and financial resources that enable it to function. This unit will give learners a broad understanding of the importance organisations place on managing their resources efficiently in order to achieve their objectives. It is important that learners are able to relate their understanding of resource management to a real organisation...
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