Free Essay

University Hospital Case

In: Business and Management

Submitted By cynthiabonavia
Words 936
Pages 4
| University Hospital |
Memo
To: Pat Rowe, Vice President
From: Cynthia Bonavia
CC: Jon M. Werner
Date: 13-Oct-14
Re: Technology Training Recommendations

It has come to my attention that our new software training has not been completed by all employees. This is extremely important that all employees complete the training to make the use of this software an easy transition as easy as possible and as your training consultant these are my recommendations. Prior to the training a needs assessment will be sent out to all employees including what technology difficulties the staff are having with the software and what training methods are best so we can better understand each employees business needs. We will also offer a couple of different choices to the training to fit everyone’s schedules.
The reason the training may have failed is that employees didn’t take it seriously. If you seriously want everyone using this software then it must be mandatory that they all train for this transition. This software has been installed and should be used daily. Unfortunately, I believe that it needs to be a forced training otherwise they will not want to learn a new system, because that takes time and energy. We will do an assessment of their knowledge, skills and abilities so they can all be properly trained.
Secondly, I don’t believe that coffee and doughnuts are enough of an inspiration to want to do a training. They are nice to have for the training and a nice gesture, but that is not enough to make all employees attend a training session. As far as the training methods go, I would change it up a bit. The traditional classroom instruction is boring to most people.
A combo of hands-on and web-based training would be the most effective with the different schedules of all your staff and deadlines for completion will be instilled. By offering both employees can learn a little more efficiently than they would with the old traditional methods.
The best and most effective software training we would be offering is a hands-on training. This will keep the staff alert and have them interacting with the software at the same time. This would give the staff a better feel for the materials and working with the equipment and software could be especially effective. Plus, if they practice what they are learning in the hands-on environment they will retain much more than sitting in a lecture by actively learning. They would also be working side-by-side with the trainer and it might give them the confidence and knowledge needed in learning the software. The trainees can directly observe and understand the software, and for what they don’t understand the trainer can help out with. This is an effective way of learning for kinesthetic learners, who need to learn by example. If you combine the hands-on learning with traditional learning from books or manuals and/ web-based training this would be very beneficial to the employees learning and comprehension.
The traditional training manual could be very effective with the hands-on training because they would have answers at their fingertips. It is always good to have a reference to look back on when you can’t remember things that you were taught in a quick training. Looking back at the references could trigger what you were taught and then seeing it will make you say “aha”.
When using the online training you must set goals and finish times and proof of completion to have it be effective. If it is just offered and not completed this is a failed attempt of training. By having a completion certificate and a short quiz this will ensure that the employee(s) have completed the certificate of training.
It is very important that the supervisors also attend and support the training. The supervisors/managers should be using the new skills along with the employees. If the skills are not encouraged by the superiors then why should they be used by the staff? If the supervisors are using the new software then the staff may want to use it as well and try to change and grow with the company. Lead by example.
Size is important for a successful training we should limit the hands-on training session to 15-20 employees at a time. Too many at one time might not be effective. Also set some rules before the training to avoid distractions such as, no cell phones or laptops they may need to offer a break for staff to snack or check emails to resist the urge during the training session. This would be the appropriate time for the coffee and doughnuts. This is an incentive for your break otherwise it could be a distraction.
I hereby recommend that our company must do a needs assessment, make copies of the software manual, schedule out appropriate times for actual training by use of a mandatory hands-on training and/or web-based training and start immediately, so we can all officially changeover to the new software.
I will send out an email hyping all employees up with how this new software will make their work life easier when the knowledge and skills of the software are applied, and with the complete agenda including times of the training, as we will have a couple of different training session, how to sign up for the online session and a follow up email after the training. This will be sent with an urgency return to make sure that all employees are signed up.
Thank you

Cynthia Bonavia

Similar Documents

Premium Essay

University Hospital Case

...3. Were staff members motivated for the training? Did they have high self-efficacy before and after the training? Clearly staff members were not motivated for the training once they do not think it’s important to learn how to use the new system on their jobs. And because of that, they did not have a high self-efficacy either before or after the training. There are few points that they have to restructure so they can guarantee better results for the training, and for the hospital itself. Having a motivational atmosphere creates multiple benefits for both employee and employer. In addition to the employee feeling more engaged and thus more motivated, that employee also gains new skills. At the same time, the employer benefits not just from a more motivated employee but also from one who is now better equipped to perform their duties. Before the training begins: First of all, managers should identify employee strengths. Training can be a terrific opportunity for an employee whose manager has identified specific skills that can be enhanced. For example, an employee who is particularly good at written communication or with numbers might be given the opportunity to develop those skills further in training. The corollary to this is that employees should be offered training that is interesting and relevant to their work. Managers have to set some learning points. Those points have to be the ones managers thinks are the most essential for employees know. Doing that, when the training...

Words: 643 - Pages: 3

Premium Essay

Statistics 640 Assignment 2 Part 1

...This case study ([38] Yin, 2003) concerns the introduction and application of organization-wide process management between 1997 and 2001 at Huddinge University Hospital, an 800-bed tertiary care centre with salaried staff in the Stockholm County Council healthcare system, Sweden (which subsequently merged to form the Karolinska University Hospital). The QI program involved identifying hospital processes and assembling multi-professional and management teams to conduct QI projects - aimed, typically, at reducing waiting times for patients or otherwise streamlining clinical operations - to enhance organizational performance ( Thor 2010) Statement of problem In the health care field in the United States there are going to be major health care reform issues that come in the coming years. The government will be putting certain mandates down and health care will have to try to hold it together at all costs. During the uncertain times in health care there will need to be some improvement programs put in place. In a study in Swedish hospital they went thru change and had a quality improvement program enduring uncertainty regarding the effectiveness of such programs and how evaluate it. They were able to use design, methodology and approach.( Thor 2010) Literatuare Review Goal achievement was assessed based on baseline levels, the goal set at the start of each QI project and the QI indicator level at project conclusion. Goal achievement was (arbitrarily) categorized into more or...

Words: 769 - Pages: 4

Free Essay

Karolinska Hospital Case Study

...Steps 1-3 – The Problem Identification Stage Step 1 – Review the case and identify the relevant facts Problem situations or cases often include extraneous information or irrelevant ‘stuff’. Therefore, when you are trying to find a solution to a situation or to answer a case question, the first step is to identify the key facts so that you can figure out what is going on before deciding how to answer or solve the problem. In advanced courses, this usually involves extensive research but in an introductory or foundation level course, you will typically only use the information in the case. However, to do well in any case study assignment, it is important to read the case carefully and also to make sure you fully understand what the assignment and/or case questions are asking for. As you review the case, this will help you to identify what you need to pay attention to and what to ignore. That’s what relevance means – eliminating ‘stuff’ and identifying the important facts in a situation. Let us assume that you have just read a case entitled XYZ company and are trying to answer the following question: What are the current challenges facing XYZ company? You must identify and list the key facts which, for the purposes of our example, are those listed below: * The government has recently deregulated the industry to stimulate competition. * Telecommunications advances have led to increasing internet use. * More and more users are comparison shopping on the...

Words: 1279 - Pages: 6

Premium Essay

Investigating My First Variable Variance Report:

...Investigating my First Variable Variance Report: Beginning the Road to Precision in Variable Planning Oh, bemusing variance report! However will I explain to Bob Schuler, Hahnemann Hospitals’ vice president, the ineffectiveness of my plan, how my supplies came in under budget and salaries were overextended during my first thirty days in the department?! I had hoped the variance percentages would be consistent with the unexpected revenue created by the increased patient volumes we experienced last month - but that could only explain the salary end of things because supplies and procedures didn’t increase. Furthermore, since patient volumes increased, it would make sense that more supplies would be used and more staff would be on-site, prepared for higher volumes - just as the busy times of the hospital were predicted in prior flexible budgets and analyses. (But supplies were reported as lower than expected which doesn’t match up) If I know Mr. Schuler, he is going to be very angry about quality control if I cannot figure out why my supplies were less than estimated and even more livid if we were detrimentally overstaffed; my job may even be in jeopardy! Calm down! Breathe. As I type, I am beginning to believe these variances are not my fault at all. But, I had never imagined switching from the fixed to variable expense department would include such a string of headaches. I must rise to this challenge and pull out every stop in my detection-correction plan while investigating...

Words: 1082 - Pages: 5

Premium Essay

Top Tenn 100 Hospitals

...WHAT MAKES A TOP 100 HOSPITAL? Anthony Bennett January 31, 2016 The Cleveland Clinic is a hospital located in Cleveland, Ohio It was founded in 1921 and is associated with Case Western Reserve University and also with the Cleveland Clinic Lerner College of Medicine. Cleveland Clinic has more than 1,400 beds on its main campus and 4,450 beds systemwide. The system consists of a 44-building main campus in Cleveland, eight community hospitals, a children's hospital for rehabilitation, one affiliate hospital and 75 outpatient clinics locally, as well as one facility each in Weston, Fla, Las Vegas, Toronto and Abu Dhabi. Cleveland Clinic is led by President, Director and CEO Delos "Toby" Cosgrove, MD. Dr. Cosgrove also serves as chairman of the board of governors. In 2014, Dr. Cosgrove wrote a book entitled The Cleveland Clinic Way: Lessons in Excellence From One of the World's Leading Health Care Organizations. In it, he describes how Cleveland Clinic is preparing for the future of medicine by keeping the focus on the patient (Cosgrove, 2014). One reason I feel that the Cleveland Clinic is a top hospital is due to their expenditures and budgeting practices. Cleveland Clinic's total operating revenue in 2013 was $6.5 billion, and its operating income was $296 million. At the end of last year, Cleveland Clinic had 320 days cash on hand. It was also known to have $9.14 billion dollars in total patient revenue according to a report by Jamie Oh (Oh, 2011). These types...

Words: 672 - Pages: 3

Free Essay

Attorney-Client Confidentiality

...and let him or her know any and all information that would help their attorney to determine a legal defense for their client. Any information that the client tells their attorney is a privilege and cannot be used against them in court. So by this happening the client will feel comfortable telling their attorney everything about the case so that there is no information that might come up as a surprise during the trial or court case that would surprise their attorney and maybe hurt the client at the same time. This is important part of the justice system because the client has an attorney that they can confide in and that they can trust that will have their best interest in mind, and anything that the client tells their attorney cannot be used against them in court and will be kept confidential. One concern about the client-attorney confidentiality could be where the attorney doesn’t keep good records in source and some information would leak out with information about the client. When there is out sourcing that means that there is a chance that information that is privileged could get out to the wrong people and could possibly hurt the client’s case. This is called Metadata which means the transferring of any and all information through things like a fax machine, downloads or emails that got hacked and leave trails which allows privileged information to get to the wrong...

Words: 281 - Pages: 2

Free Essay

Controvesy in Ministry Paper, of Euthanasia

...take it or leave it. Introduction: When I see the word euthanasia, my thoughts immediately takes me back to a program I saw on the TLC Network about co-joined siamese twins and to a gut-retching experience of my own. .The first case was about Siamese twins. These twins description: one had a full head and body while the other twin had only a head. The doctors called this head a parasite with some flesh that had a dysfunctional body. The dependent baby relied on the normal baby to sustain her life and this was taxing on the normal baby system because she was functioning for two instead on one. If nothing was done both babies would die. The dependent baby had a normal face and was always crying and her eyes were open and she also appeared, to me, to show emotions. What makes this case so sad, the parents decided to separate them even though it meant that the dependent baby will surly die. And they chose to spare the baby who had the better chances of survival. Upon separation, the dependent baby dies and the normal baby go on to live a normal life. I believe in Euthanasia under circumstances when the mercy killing of one who have no hope of surviving to save the life of the abled body if they are attached to each other or in cases when it involves the death of a child in womb to save the life of the Mother. The latter happened to me with my fourth child and my husband and I made the final decision to terminate our baby life When the baby was in me, I was so weak...

Words: 1070 - Pages: 5

Premium Essay

Pauls Case

...Paul’s Case is the story of a young man who struggles with his identity. Paul feels that he knows where he belongs, but his family and teachers refuse to support his choices. In the middle of Paul's Case, there is a switch in narration. At this point, the reader can identify with Paul and his problems. Paul struggled with both internal and external problems. His parents and teachers thought he was odd. How Paul felt, was miss understood. In the beginning of the story, Paul seems to be a typical teenage boy, who caused problems in the classroom. As the story progresses, the reader can infer that Paul is rather withdrawn. He would rather live in his fantasy world than face reality. Paul dreaded returning home after the Carnegie Hall performances. He loathed his "ugly sleeping chamber with the yellow walls," but most of all, he feared his father. This is the first sign that he has a troubled home life. Next, the reader learns that Paul has no mother, and that his father holds a neighbor boy up to Paul as "a model". The lack of affection that Paul received at home caused him to look elsewhere for the attention that he craved. Which I am sure many of us can relate to. The theater and Carnegie Hall was where Paul "really lived". To him, the rest of his life was but "a sleep and a forgetting". The moment Paul stepped into either one of those places; he felt he was in his element. He "breathed like a prisoner set free". Paul's life was so dull in comparison to his theater life, which...

Words: 702 - Pages: 3

Premium Essay

Project

...Instructions: * Read the following case carefully * Answer the questions written at the end of this case Case: Due to recent developments in medical field, researchers are now focusing on integration of IS with medicine. Railway General Hospital (RGH) Pakistan is an example of such integration where it is considered that due to less fee and experienced staff, patients feel more convenient to go for checkup, operations, diagnosis and recovery. Therefore, RGH is manually keeping record of its patients, staff, stock & inventory, payroll etc. They are getting problems in receipt generation, OPDs, ICUs for allocation of staff and resources like bed. But soon it was realized that there should be a proper system for handling such issues in order to save time and clerical work. For this reason they contacted a number of people from Computer Engineering, IT, Software & Hardware Engineering and Marketing to analyze the current system and to shift manual system to computer based information system (CBIS). But when HR department contacted high profile experienced persons, they refused to serve because of low payment offers by RGH. Then they hired some fresh persons to analyze the system and develop it. System Analyst wanted to bring Shaukat Khanum Memorial Hospital Management IS (SKMHMIS) with some modifications to RGH but due to low budget and other resources that was unimplemented and till now RGH is working with manual record keeping. Questions: How manual record...

Words: 285 - Pages: 2

Free Essay

Case Study 6.5

...an observational study, although the author mentions that they randomly picked study subjects, they still manipulated the distance in which they were doing their study on. It qualifies as an observational study because it was a case-control study in which people with the ownership of weapons were closely observed and a proxy for their victim was interviewed. Step 2: Consider the Seven Critical Components in Chapter 2 (pp. 18-19) to familiarize yourself with the details of the research. As in Case Study 6.5 based on the original report, the seven questions can all be answered. The research was supported by a grant from the Centers for Disease Control and Prevention. The source information was from the Departments of Internal Medicine (A.L.K., J.G.B., B.B.H.), Preventive Medicine (A.L.K.), Biostatistics and Epidemiology (A.L.K., G.S.), and Pathology (J.T.F), University of Tennessee, Memphis; the Departments of Pediatrics (F.P.R.), Epidemiology (F.P.R.), and Pathology (D.T.R), University of Washington, Seattle; Harborview Injury Prevention and Research Center, Seattle (F.P.R., J.P.); and the Departments of Biology (N.B.R., A.B.L.) and Epidemiology and Biostatistics (N.B.R.) and the Center for Adolescent Health (N.B.R.), Case Western Reserve University, Cleveland. The participants were proxies for their victims as well as control subjects who were matched to the victims. They were selected from three metropolitan counties. After each homicide, they obtained data from the police...

Words: 974 - Pages: 4

Premium Essay

Pauls Case

...Person Response: Paul’s Case Paul’s Case is the story of a young man who struggles with his identity. Paul feels that he knows where he belongs, but his family and teachers refuse to support his choices. In the middle of Paul's Case, there is a switch in narration. At this point, the reader can identify with Paul and his problems. Paul struggled with both internal and external problems. His parents and teachers thought he was odd. How Paul felt, was miss understood. In the beginning of the story, Paul seems to be a typical teenage boy, who caused problems in the classroom. As the story progresses, the reader can infer that Paul is rather withdrawn. He would rather live in his fantasy world than face reality. Paul dreaded returning home after the Carnegie Hall performances. He loathed his "ugly sleeping chamber with the yellow walls," but most of all, he feared his father. This is the first sign that he has a troubled home life. Next, the reader learns that Paul has no mother, and that his father holds a neighbor boy up to Paul as "a model". The lack of affection that Paul received at home caused him to look elsewhere for the attention that he craved. Which I am sure many of us can relate to. The theater and Carnegie Hall was where Paul "really lived". To him, the rest of his life was but "a sleep and a forgetting". The moment Paul stepped into either one of those places; he felt he was in his element. He "breathed like a prisoner set free". Paul's life was so dull in comparison...

Words: 705 - Pages: 3

Free Essay

How to Improve Upon My Career Strengths and Weaknesses

...Understanding your own value and preferences can help you appreciate what types of careers might be a good fit for you. While your standards and preferences are only two pieces of the puzzle, they can have an immense impact on not only what you do as a career, but how and where you do it. This paper will examine my approach to achieving success in the future based on the Intentional Change Theory and how I will improve upon my strengths and weaknesses to better my career goals. Richard Boyatzis, a professor at Case Western Reserve University, developed the Intentional Change Theory as part of his work on individual and organizational change. According to Boyatzis (2006), the Intentional Change Theory “describes the essential components and process of desirable, sustainable change in one’s behavior, thoughts, feelings, and perceptions” (p. 609, 610). There are five steps to this theory in which I think that I could potentially have success. Change is never easy, but is necessary to improve upon your career if you have discovered that you have weaknesses and also to improve upon your strengths also. But, if you are not prepared to change, this will not come easy. Because I am willing to make this transformation, I think that I will be fruitful in my attempt. The first step is to discover your ideal self. Most times, there is a difference in where we are in life and where we would eventually like to be. This is where the intentional change comes into play. We must...

Words: 606 - Pages: 3

Free Essay

Student

...insider guide ACE YOUR CASE® III: MARKET-SIZING QUESTIONS 2nd edition ★ 15 PRACTICE CASE QUESTIONS ★ MARKET-SIZING CASE RULES ★ WETFEET’S EXPERT COMMENTARY >> The WetFeet Methodology You hold in your hands a copy of the highest-quality research available for job seekers. We’ve designed the WetFeet Insider Guides to help cut down on the time you spend doing job research by doing some of the work for you. Hopefully we can make your job search as painless as possible. Each WetFeet Insider Guide is the product of hundreds of hours of in-depth research, critical analysis, and precise writing. We survey massive amounts of publicly available information and conduct dozens of in-depth interviews of rank-and-file employees who work for the companies and industries we cover. (We keep our company contacts anonymous to encourage candor.) WetFeet writers—experts at reading between the lines—speak with company recruiting staff members to make sure you get accurate information about the recruiting process, compensation, and hiring targets. We also consult countless experts, from career coaches and networking gurus to authorities on professional etiquette and personal branding, in order to provide you insight on the latest trends affecting job seekers. Each Insider Guide undergoes extensive editorial review and fact-checking to ensure that the information and writing live up to our exacting standards. And because WetFeet retains all editorial control of our Insider...

Words: 25729 - Pages: 103

Free Essay

Case Cssa

...CSSA CSSA Cleveland 1. International Student Service (ISS) 1:00 8 7 9 12:00 14 15 wifi • • • ISS ISS Email international@case.edu • http://studentaffairs.case.edu/living/housing/guest/ 2. International Friends http://www.international-friends.org/ (Church in Cleveland) http://clevelandonline.net/ 3. CSSA 4. • • nice 2012-2013 CSSA Executive Committees 附录一:学校提供接机的官方文件(原文,请仔细阅读全部内容) Case Western Reserve University will be providing transportation from the Cleveland Hopkins International Airport on the following dates: TUESDAY, AUGUST 7 1:00 p.m. to 12:00 Midnight (Last bus departs at 12:00 Midnight!) THURSDAY, AUGUST 9 1:00 p.m. to 12:00 Midnight TUESDAY, AUGUST 14 1:00 p.m. to 12:00 Midnight WEDNESDAY, AUGUST 15 1:00 p.m. to 12:00 Midnight Please note that the “Lakefront Lines” bus should arrive at the airport approximately every 2 hours. Their pick-up location is Exit #5 in the baggage claim area. Please look for a sign for Case Western Reserve University and the bus outside. Please visit the following website and fill out your Travel Information if you would like to take advantage of this opportunity: http://studentaffairs.case.edu/international/pickup.fbsx Undergraduate Students will be dropped off at Wade Commons where their dormitory rooms will be assigned. Graduate and Professional School Students will be brought to the Center for International Affairs in Tomlinson Hall. We will have...

Words: 996 - Pages: 4

Free Essay

Courtroom Bribery

...revelation of courtroom corruption is significant because I have personally observed bribery in the hallways of courtrooms in North Carolina. A wise man once told me that the courtroom is not black or white, but green because the person with the most money is routinely dispensed the best outcome. Another personal reason that this topic is personally significant is because I now reside in the state of Mississippi where the 2004 Corporate Crime Reporter asserted that our state was the most crooked state in America. (Mokhibar, 2004) I. The problem is that too many times the issues in the courtroom are not really about the truth. A. Case study on the Duke Lacrosse case involving Durham County District Attorney, Mike Nifong. (Yaeger, 2007) B. Factors involved in the Duke Lacrosse case, and the lives that were destroyed as a result of courtroom corruption. 1. The politics of race involved in decisions to prosecute. 2. The role of the media in pressuring public officials to make a decision without conducting proper due diligence. 3. The stark contrast between the alleged offenders and victims. 4. The role of the general election, and the demographics in the city of Durham....

Words: 622 - Pages: 3