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Question 1! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Customer Survey Scores determine:!

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Selected Answer:! D. Sales distribution! Question 2! ! 0.2 out of 0.2 points! In Capstone®, which segment is least reliability (MTBF) sensitive?! Selected Answer:! B. Low End! Question 3! ! 0.2 out of 0.2 points! In Capstone®, what is the initial number of products team Digby has?! [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer:! B. One per segment.! Question 4! ! 0.2 out of 0.2 points! In the context of management analytics, what does it mean to make information 'come alive'?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! D. Running simulations with new and old data.! Question 5! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations using analytics to guide actions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! F. Experienced.! Question 6! ! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! E. Data is coming from multiple sources and it needs to keep pace with changing business goals.!

Question 7! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]!

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Selected Answers:! a. Lack of understanding of how to use analytics to improve the business.! d. Lack of management bandwidth due to competing priorities.! e. Lack of skills internally in the line of business.! Question 8! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations developing better ways to collect, incorporate and act on analytics."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! B. Experienced.! Question 9! ! 0.2 out of 0.2 points! What does good performance mean for Gerard Power in his company?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! F. Delivering on promises to colleagues.! Question 10!! 0.2 out of 0.2 points! According to Gerard Power, which activities in the value chain present significant challenges to Canada Post?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! E. The challenges are speed dependent.!

Question 1! ! 0.2 out of 0.2 points
 In Capstone®, what is the initial number of products team Digby has?! [Hint: Read Capstone® Team Member Guide (2013)] !

! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer: ! C. One per segment.! Question 2! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Marketing works with Finance to: ! Selected Answer: ! C.Project revenues for each product! Question 3! ! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive? ! Selected Answer: ! A.Traditional! Question 4! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! f.Focus on the biggest and highest value opportunities. ! g.Keep existing capabilities while adding new ones.! Question 5! ! 0.2 out of 0.2 points! The use of management analytics is viewed by top firms as a ________, but still the challenge of ________ remains.
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A.Differentiator, understanding how data can improve business.! Question 6! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! E.All the other answers are correct.! Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! G. Transformed.!

Question 8! ! 0.084 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answers:! c.Ability to get the data. ! d.Lack of management bandwidth due to competing priorities. ! f.Lack of understanding of how to use analytics to improve the business.! Question 9! ! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer: ! a. FedEx.! Question 10!! 0.16 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! d. Lack of coordination between different countries' postal services. e.! Developing countries paid lower delivery fees.!

Question 1! ! 0.2 out of 0.2 points
 In Capstone®, which segment(s) is/are least position (size and performance) sensitive?!

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Selected Answer:! c.Low End! Question 2! ! 0.08 out of 0.2 points! In Capstone®, what does the Customer Survey Score reflect? [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer:! c.MTBF. ! e.Age.! Question 3! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Customer Survey Scores determine: ! Selected Answer: ! D.Sales distribution! Question 4! ! 0.16 out of 0.2 points! According to Gerard Power, what advantages does Canada Post have over private sector competitors?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer: ! c. One of 10 largest posts worldwide. ! e. Systems and technologies. ! h. 24x7 tracking of performance. ! i. Reputation.! Question 5! ! 0.15 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a.Being as efficient as possible. ! c.Cooperate with apparent competitors. ! f.Undercut competitors' prices.! Question 6! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations that use analytics to justify actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Aspirational.!

Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations that are the farthest from achieving their desired analytical goals." [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answer: ! A. Aspirational.! Question 8! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), the use of management analytics is viewed by top firms as a:
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A. Differentiator.! Question 9! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Data is not the biggest obstacle. ! b.Information must become easier to act upon. ! c.Analytics is a differentiator for top performing companies.! Question 10!! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! C.Data is coming from multiple sources and it needs to keep pace with changing business goals.!

Question 1! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations developing better ways to collect, incorporate and act on analytics."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! !

Selected Answer:! F.Experienced.! Question 2! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations with substantial experience using analytics across a broad range of functions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! E.Transformed.! Question 3! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations focused on driving customer profitability."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! A.Transformed.! Question 4! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are levels of analytics capabilities?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]! Selected Answers:! a. Aspirational.! b. Transformed.! d. Experienced.! Question 5! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]! Selected Answers:! a.Use an information agenda to plan for the future.! c.Within each opportunity, start with questions, not data.! d.Embed insights to drive actions and deliver value.!

Question 6! ! 0.2 out of 0.2 points! In Capstone®, which segment is least age sensitive?!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! D.Performance! Question 7! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, when do R&D projects finish?! Selected Answer:! E.Any time! Question 8! ! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive?! Selected Answer:! B.Traditional! Question 9! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally?! [Hint: CBS Digital Media Platform - Canada Post]! [Two of the answers are correct.]! Selected Answers:! a.Being as efficient as possible.! f.Cooperate with apparent competitors.! Question 10!! 0.2 out of 0.2 points! According to Gerard Power, which activities in the value chain present significant challenges to Canada Post?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! C.The challenges are speed dependent.!

Question 1! ! 0.2 out of 0.2 points! Which company, according to Gerard Power, does Canada Post use for their fastest courier deliveries worldwide?
 [Hint: CBS Digital Media Platform - Canada Post]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer: ! e. FedEx.! Question 2! ! 0 out of 0.2 points! What does good performance mean for Gerard Power in his company? [Hint: CBS Digital Media Platform - Canada Post]! d.Delivering on promises to customers. ! e.Increasing profitability.! Question 3! ! 0 out of 0.2 points! In Capstone®, which segment is least reliability (MTBF) sensitive? ! Selected Answer: ! B.Performance! Question 4! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, main departments or functional areas of each company are:! Selected Answers: ! a.Production ! e.Finance! Question 5! ! 0 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Production to:! Selected Answer: ! A.Make sure manufacturing quantities are in line with forecasts! Question 6! ! 0.2 out of 0.2 points! In the context of management analytics, what does it mean to make information 'come alive'?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B.Running simulations with new and old data.! Question 7! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! D. All the other answers are correct.!

Question 8! ! 0 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answers: ! b. ! c.Use external experts to leapfrog competitors' capabilities. ! d.Embed requisite IT skills across departments.! Question 9! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations using analytics to prescribe actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B.Aspirational! Question 10!! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! A. Data is coming from multiple sources and it needs to keep pace with changing business goals.!

Question 1! ! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada?! [Hint: CBS Digital Media Platform - Canada Post]!

! ! ! ! ! ! ! ! ! ! !

Selected Answer:! F.FedEx.! Question 2! ! 0.2 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! C.Lack of coordination between different countries' postal services.! Question 3! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations using analytics to guide actions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! B.Experienced.! Question 4! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! A.All the other answers are correct.! Question 5! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations using analytics to prescribe actions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! B.Transformed.! Question 6! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]! Selected Answers:! a.Lack of understanding of how to use analytics to improve the business.! c.Lack of skills internally in the line of business.! d.Lack of management bandwidth due to competing priorities.!

Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations that use analytics to justify actions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! B.Aspirational.! Question 8! ! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive?! Selected Answer:! B.Traditional! Question 9! ! 0.2 out of 0.2 points! Capstone®'s Team Member Guide states that the Capstone Courier reports:! Selected Answer:! C.Last Year's Results! Question 10!! 0.2 out of 0.2 points! In Capstone®, which segment(s) is/are least price sensitive?! [Two of the answers are correct.]! Selected Answers:! a.High End! e.Size!

Question 1! ! 0.2 out of 0.2 points
 How does Gerard Power describe his leadership style?! [Hint: CBS Digital Media Platform - Canada Post] !

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Selected Answers:! b.Collaborate. ! c.Communicate. ! d.Coordinate.! Question 2! ! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! c.DHL. ! f.FedEx. ! g.UPS.! Question 3! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A.Understanding how data can improve business.! Question 4! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Experienced.! Question 5! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations developing better ways to collect, incorporate and act on analytics." [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! F. Experienced.!

Question 6! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations with substantial experience using analytics across a broad range of functions.”! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] !

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer: ! F. Transformed.! Question 7! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! c.Within each opportunity, start with questions, not data. ! d.Use an information agenda to plan for the future. ! f.Embed insights to drive actions and deliver value.! Question 8! ! 0.2 out of 0.2 points! In Capstone®, what is the initial number of products team Digby has? [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer: C.
 One per segment.! Question 9! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Customer Survey Scores determine: ! Selected Answer: ! E.Sales distribution! Question 10!! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive? ! Selected Answer: ! C.Traditional!

Question 1! ! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power?! [Hint: CBS Digital Media Platform - Canada Post]! [Three of the answers are correct.]!

! ! ! ! ! ! ! ! ! ! ! ! ! !

b.UPS.! c.DHL.! g.FedEx.! Question 2! ! 0.2 out of 0.2 points! What does good performance mean for Gerard Power in his company?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! B.Delivering on promises to colleagues.! Question 3! ! 0.2 out of 0.2 points! The use of management analytics is viewed by top firms as a ________, but still the challenge of ________ remains.! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! C.Differentiator, understanding how data can improve business.! Question 4! ! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! B.Data is coming from multiple sources and it needs to keep pace with changing business goals.! Question 5! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! A.Understanding how data can improve business.! Question 6! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Two of the answers are correct.]! Selected Answers: ! d.Keep existing capabilities while adding new ones.! e.Focus on the biggest and highest value opportunities.!

Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations with substantial experience using analytics across a broad range of functions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! G.Transformed.! Question 8! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Customer Survey Scores determine:! Selected Answer:! C.Sales distribution! Question 9! ! 0.2 out of 0.2 points! In Capstone®, which segment is most reliability (MTBF) sensitive?! Selected Answer:! C.Performance! Question 10!! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, when do R&D projects begin?! Selected Answer:! 1st Jan!

Question 1! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations developing better ways to collect, incorporate and act on analytics."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! F. Experienced.! Question 2! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Four of the answers are correct.]! Selected Answers:! a. Analytics is a differentiator for top performing companies.! c. Information must become easier to understand.! e. Information must become easier to act upon.! f. Data is not the biggest obstacle.! Question 3! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations that use analytics to justify actions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! F. Aspirational.! Question 4! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! E. Lack of understanding of how to use analytics to improve the business.! Question 5! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]! Selected Answers:! a. Lack of management bandwidth due to competing priorities.! c. Lack of skills internally in the line of business.! f. Lack of understanding of how to use analytics to improve the business.!

Question 6! ! 0.2 out of 0.2 points! In Capstone®, what is the initial number of products team Digby has?! [Hint: Read Capstone® Team Member Guide (2013)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! D. One per segment.! Question 7! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Marketing to:! Selected Answer:! E. Make sure products meet customer expectations! Question 8! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, when do R&D projects begin?! Selected Answer:! D. 1st January! Question 9! ! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! D. FedEx.! Question 10!! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally?! [Hint: CBS Digital Media Platform - Canada Post]! [Two of the answers are correct.]! Selected Answers: ! b. Being as efficient as possible.! f. Cooperate with apparent competitors.!

Question 1! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer: ! E. All the other answers are correct.! Question 2! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! A. Lack of understanding of how to use analytics to improve the business.! Question 3! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! b.Lack of skills internally in the line of business. ! f.Lack of understanding of how to use analytics to improve the business. ! g.Lack of management bandwidth due to competing priorities.! Question 4! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Transformed.! Question 5! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! G. Experienced.! Question 6! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Marketing to: ! Selected Answer: ! D.Make sure products meet customer expectations!

Question 7! ! 0.2 out of 0.2 points! In Capstone®, what does the Customer Survey Score reflect? [Hint: Read Capstone® Team Member Guide (2013)]!

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Selected Answers: ! a. Awareness. ! b. Acessibility. ! c. MTBF. ! e. Credit terms. ! f. Age.!

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Question 8! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, main departments or functional areas of each company are:! Selected Answers: ! b.Production ! d.Finance! Question 9! ! 0.2 out of 0.2 points! According to Gerard Power, what advantages does Canada Post have over private sector competitors?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! c.One of 10 largest posts worldwide. ! e.24x7 tracking of performance. ! g.Systems and technologies. ! h.Reputation. ! i.Unparalleled quality.!

! ! ! ! ! ! ! ! ! ! ! ! ! !

Question 10!! 0.12 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! b.Private companies are inherently more efficient. ! d.Developing countries paid lower delivery fees. ! e.Lack of coordination between different countries' postal services.!

Question 1! ! 0.2 out of 0.2 points! According to Gerard Power, what advantages does Canada Post have over private sector competitors?! [Hint: CBS Digital Media Platform - Canada Post]! [Five of the answers are correct.]!

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Selected Answers:! c. Systems and technologies.! d. Unparalleled quality.! e. Reputation.! g. One of 10 largest posts worldwide.! i. 24x7 tracking of performance.!

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Question 2! ! 0.2 out of 0.2 points! How, according to Gerard Power, are operators able to come in and undercut the rates of Canada Post for international delivery?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! C. Developing countries pay lower delivery fees.! Question 3! ! 0 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Production to:! Selected Answer:! C. Make sure products meet customer expectations! Question 4! ! 0.2 out of 0.2 points! In Capstone®, what is the maximum number of products a team can have at one time?! [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer:! A. Eight.! Question 5! ! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive?! Selected Answer:! E. Traditional! Question 6! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations focused on driving customer profitability."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! F. Transformed.!

Question 7! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Three of the answers are correct.]!

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Selected Answers: ! c. Embed insights to drive actions and deliver value.! d. Within each opportunity, start with questions, not data.! g. Use an information agenda to plan for the future.! Question 8! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations looking to go beyond cost management."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! C. Experienced.! Question 9! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Two of the answers are correct.]! Selected Answers:! a. Keep existing capabilities while adding new ones.! f. Focus on the biggest and highest value opportunities.! Question 10!! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! [Four of the answers are correct.]! Selected Answers:! a. Information must become easier to understand.! b. Analytics is a differentiator for top performing companies.! d. Data is not the biggest obstacle.! e. Information must become easier to act upon.!

Question 1! ! 0.2 out of 0.2 points! In Capstone®, which segment is least age sensitive? !

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Selected Answer: ! C. Performance! Question 2! ! 0.2 out of 0.2 points! In Capstone®, what is the initial number of products team Digby has? [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer: ! B.One per segment.! Question 3! ! 0.2 out of 0.2 points! In Capstone®, which segment(s) is/are most price sensitive? ! Selected Answer: ! b.Low End! Question 4! ! 0.2 out of 0.2 points! Which company, according to Gerard Power, does Canada Post use for their fastest courier deliveries worldwide?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer: ! e. FedEx.! Question 5! ! 0.16 out of 0.2 points! How, according to Gerard Power, are operators able to come in and undercut the rates of Canada Post for international delivery?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a.Developing countries pay lower delivery fees.! b.Lack of coordination between different countries' postal services.! Question 6! ! 0.2 out of 0.2 points ! According to Lavalle et al. (2010), the use of management analytics is viewed by top firms as a: [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A. Differentiator.! Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Experienced.!

Question 8! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations using analytics to prescribe actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answer: ! C. Transformed.! Question 9 ! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: D.
 Understanding how data can improve business.! Question 10 ! 0.2 out of 0.2 points
 According to Lavalle et al., which of the following are levels of analytics capabilities?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a. Experienced.! e. Transformed.! g. Aspirational.!

Question 1! ! 0.2 out of 0.2 points! Which company, according to Gerard Power, does Canada Post use for their fastest courier deliveries worldwide?
 [Hint: CBS Digital Media Platform - Canada Post]!

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Selected Answers: ! c. FedEx.! Question 2! ! 0.16 out of 0.2 points! According to Gerard Power, which activities in the value chain present significant challenges to Canada Post?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! b.Cooperating with other countries' postal services.! f.The challenges are speed dependent.! Question 3! ! 0.2 out of 0.2 points! In Capstone®, which segment is most reliability (MTBF) sensitive? ! Selected Answer: ! E. Performance! Question 4! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, when do R&D projects finish?! Selected Answer: ! E.Any time! Question 5! ! 0.2 out of 0.2 points! In Capstone®, which segment is most age sensitive? ! Selected Answer: ! D.Traditional! Question 6! ! 0 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! Selected Answer: [None Given]! ! ! ! !

Question 7! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! c.Analytics is a differentiator for top performing companies.! e.Data is not the biggest obstacle.! g.Information must become easier to understand.!

Question 8! ! 0.15 out of 0.2 points ! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answers: ! a.Engage the IT department's expertise early in the process.! e.Keep existing capabilities while adding new ones.! f.Focus on the biggest and highest value opportunities.! Question 9! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C.All the other answers are correct.! Question 10!! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations with substantial experience using analytics across a broad range of functions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! E. Transformed.!

Question 1! ! 0 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Production to: !

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Selected Answer: ! B.Make sure products meet customer expectations! Question 2! ! 0.134 out of 0.2 points! In Capstone®, which segment(s) is/are most position (size and performance) sensitive? ! Selected Answers: ! a.High End! c. Size! e. Performance! Question 3! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Marketing works with Production to: ! Selected Answer: ! B.Make sure manufacturing quantities are in line with forecasts! Question 4! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! b.Cooperate with apparent competitors.! e.Being as efficient as possible.! Question 5! ! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer:! e. FedEx.! Question 6 ! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations with substantial experience using analytics across a broad range of functions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Experienced.! Question 7 ! ! 0.2 out of 0.2 points ! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A. Transformed.!

Question 8 ! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! !

Selected Answer: ! C. Experienced.! Question 9 ! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations looking to go beyond cost management."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! D. Experienced.! Question 10 ! 0 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Lack of executive sponsorship.! b.Don't know where to start.! c.Ability to get the data.! d.Existing culture does not encourage sharing information.! e.Lack of skills internally in the line of business.! g.Lack of understanding of how to use analytics to improve the business.!

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Question 1! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations with substantial experience using analytics across a broad range of functions." [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answer: ! C. Transformed.! Question 2! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations that are the farthest from achieving their desired analytical goals." [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! G. Aspirational.! Question 3! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! D. Understanding how data can improve business.! Question 4! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are levels of analytics capabilities? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! c. Experienced.! d. Transformed.! g. Aspirational.! Question 5! ! 0.2 out of 0.2 points! The use of management analytics is viewed by top firms as a ________, but still the challenge of ________ remains.! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Differentiator, understanding how data can improve business.! Question 6! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Finance works with Production to:! Selected Answer: ! D. None of the other answers!

Question 7! ! 0.2 out of 0.2 points! In Capstone®, which segment(s) is/are most position (size and performance) sensitive?!

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Selected Answers: ! a. Size! c. High End! Question 8! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Production to:! Selected Answer: ! A. Ensure assembly lines are purchased for new products! Question 9! ! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answer: ! a. FedEx.! Question 10!! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! b. FedEx.! d. UPS.! e. DHL.!

Question 1! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answer: ! B. Understanding how data can improve business.! Question 2! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number two obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Lack of management bandwidth due to competing priorities.! Question 3! ! 0.2 out of 0.2 points! In the context of management analytics, what does it mean to make information 'come alive'? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Running simulations with new and old data.! Question 4! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! b. Analytics is a differentiator for top performing companies.! c. Information must become easier to understand.! f. Data is not the biggest obstacle.! Question 5! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Transformed.! Question 6! ! 0.16 out of 0.2 points! How, according to Gerard Power, are operators able to come in and undercut the rates of Canada Post for international delivery?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers! c. Developing countries pay lower delivery fees.! d. Lack of coordination between different countries' postal services.!

Question 7! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]!

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Selected Answers: ! a. Being as efficient as possible.! d. Cooperate with apparent competitors.! Question 8! ! 0.2 out of 0.2 points! In Capstone®, which segment(s) is/are most price sensitive?! Selected Answer:! b. Low End! Question 9! ! 0.2 out of 0.2 points! In Capstone®, what does the Customer Survey Score reflect? [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answers:! b. Acessibility.! c. Credit terms.! d. MTBF.! e. Age.! g. Awareness.!

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Question 10!! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Customer Survey Scores determine:! Selected Answer: ! A. Sales distribution!

Question 1! ! 0.2 out of 0.2 points! In Capstone®, what does the Customer Survey Score reflect? [Hint: Read Capstone® Team Member Guide (2013)]!

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Selected Answers: ! a. Acessibility.! b. MTBF.! d. Credit terms.! f. Awareness.! g. Age.!

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Question 2! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Finance works with Production to:! Selected Answer: ! E. None of the other answers! Question 3! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, R&D works with Production to:! Selected Answer: ! C. Ensure assembly lines are purchased for new products! Question 4! ! 0.2 out of 0.2 points! How does Gerard Power describe his leadership style?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! e. Coordinate.! f. Collaborate.! g. Communicate.! Question 5! ! 0.16 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?! [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! c. Lack of coordination between different countries' postal services.! f. Developing countries paid lower delivery fees.! Question 6! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations using analytics to prescribe actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Transformed.!

Question 7! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

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Selected Answers:! b. Information must become easier to act upon.! c. Data is not the biggest obstacle.! g. Analytics is a differentiator for top performing companies.! Question 8! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number three obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Lack of skills internally in the business.! Question 9! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations that are the farthest from achieving their desired analytical goals."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Aspirational.! Question 10!! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A. Data is coming from multiple sources and it needs to keep pace with changing business goals.!

Question 1! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]!

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Selected Answers:! c.Being as efficient as possible.! d.Cooperate with apparent competitors.! Question 2! ! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a. FedEx.! d. DHL.! g. UPS.! Question 3! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Finance works with Production to:! Selected Answer: ! E. None of the other answers! Question 4! ! 0.2 out of 0.2 points! In Capstone®, which segment is least age sensitive?! Selected Answer: ! B. Performance! Question 5! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Marketing works with Production to:! Selected Answer: ! C.Make sure manufacturing quantities are in line with forecasts! Question 6! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! F. Aspirational.! Question 7! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number three obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! D.Lack of skills internally in the business.!

Question 8! ! 0 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] !

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Selected Answer: ! D.Concerns with the data.! Question 9! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Aspirational.! Question 10!! 0.134 out of 0.2 points! According to Lavalle et al., which of the following are the three most common obstacles to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answers:! d.Lack of management bandwidth due to competing priorities. ! e.Lack of understanding of how to use analytics to improve the business.!

Question 1! ! 0.2 out of 0.2 points! In Capstone®, which segment is least reliability (MTBF) sensitive?!

! ! ! ! ! !

Selected Answer: ! D. Low End! Question 2! ! 0.2 out of 0.2 points! In Capstone®, which segment is least age sensitive?! Selected Answer: ! D. Performance! Question 3 ! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, when do R&D projects finish?! Selected Answer: ! E. Any time! Question 4! ! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! B.Data is coming from multiple sources and it needs to keep pace with changing business goals.!

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Question 5! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are levels of analytics capabilities? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a. Transformed.! f. Aspirational.! g. Experienced.! Question 6! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! c.Focus on the biggest and highest value opportunities.! g.Keep existing capabilities while adding new ones.! Question 7! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number three obstacle to widespread adoption of analytics?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! C.Lack of skills internally in the business.!

Question 8! ! 0.2 out of 0.2 points! In the context of management analytics, what does it mean to make information 'come alive'?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] !

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Selected Answer: ! B.Running simulations with new and old data.! Question 9! ! 0.12 out of 0.2 points! How, according to Gerard Power, are operators able to come in and undercut the rates of Canada Post for international delivery?! [Hint: CBS Digital Media Platform - Canada Post] ! Selected Answers: ! a.Union negotiated wages locked in higher employee costs. ! c.Developing countries pay lower delivery fees. ! e.Lack of coordination between different countries' postal services.! Question 10!! 0.12 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?! [Hint: CBS Digital Media Platform - Canada Post] ! Selected Answers:! b.Private companies are inherently more efficient. ! e.Lack of coordination between different countries' postal services. ! f.Government monopolies had become lazy and complacent.!

Question 1! ! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power? [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! b. FedEx.! e. UPS.! f. DHL.! 
 Question 2! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]!

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Selected Answer:! d.Cooperate with apparent competitors.! f.Being as efficient as possible.! Question 3! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), the use of management analytics is viewed by top firms as a:! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! C.Differentiator.! Question 4! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), within the field of management analytics, what do top firms view as the key challenge?! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! A.Understanding how data can improve business.! Question 5! ! 0.134 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! b.Within each opportunity, start with questions, not data.! d.Embed insights to drive actions and deliver value.! Question 6! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! b.Keep existing capabilities while adding new ones.! e.Focus on the biggest and highest value opportunities.!

Question 7! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?! "Organisations that currently have few of the building blocks to collect, understand, incorporate or act upon analytic insights."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] !

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Selected Answer: ! C. Aspirational.! Question 8 ! ! 0.2 out of 0.2 points! In Capstone®, which segment is most reliability (MTBF) sensitive?! Selected Answer: ! E. Performance! Question 9! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, main departments or functional areas of each company are:! Selected Answers: ! d. Finance! e. Production! Question 10!! 0.2 out of 0.2 points! Capstone®'s Team Member Guide states that the Capstone Courier reports:! Selected Answer: ! A. Last Year’s Results!

Question 1! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! !

d.Information must become easier to act upon. ! f.Analytics is a differentiator for top performing companies. ! g.Data is not the biggest obstacle.! Question 2! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer:! C. Lack of understanding of how to use analytics to improve the business.! Question 3! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations using analytics to guide actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! G. Transformed.! Question 4! ! 0.132 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Embed insights to drive actions and deliver value. ! b.Use an information agenda to plan for the future.! Question 5! ! 0 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations with substantial experience using analytics across a broad range of functions."! [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)] ! Selected Answer: ! E.Experienced.!

! ! ! !

Question 6! ! 0.2 out of 0.2 points! How does Gerard Power describe his leadership style? [Hint: CBS Digital Media Platform Canada Post]! Selected Answers: ! a.Coordinate. ! b.Collaborate. ! d.Communicate.!

Question 7! ! 0.16 out of 0.2 points! According to Gerard Power, which activities in the value chain present significant challenges to Canada Post?
 [Hint: CBS Digital Media Platform - Canada Post]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answers:! c.Cooperating with other countries' postal services. ! d.The challenges are speed dependent.! Question 8! ! 0 out of 0.2 points! According to Capstone®'s Team Member Guide, Finance works with Production to: ! Selected Answer: ! D.Make sure manufacturing quantities are in line with forecasts! Question 9! ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, Marketing works with Finance to: ! Selected Answer: ! E.Project revenues for each product! Question 10!! 0.2 out of 0.2 points! Capstone®'s Team Member Guide states that the Capstone Courier reports: ! Selected Answer: ! A.Last Year's Results!

Question 1! ! 0.2 out of 0.2 points! Which of the following are 'integrators' according to Gerard Power? [Hint: CBS Digital Media Platform - Canada Post]!

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Selected Answers: ! a.DHL. ! c.UPS. ! e.FedEx.! Question 2! ! 0.2 out of 0.2 points! According to Gerard Power, what advantages does Canada Post have over private sector competitors?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a. Unparalleled quality. ! c. Reputation. ! f. One of 10 largest posts worldwide. ! h. 24x7 tracking of performance. ! i. Systems and technologies.!

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Question 3! ! 0 out of 0.2 points! According to Lavalle et al. (2010), which is the number two obstacle to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! D.Lack of skills internally in the business.! Question 4! ! 0.2 out of 0.2 points! According to Lavalle et al., which of the following are levels of analytics capabilities? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Aspirational. ! b.Experienced. ! d.Transformed.! Question 5! ! 0 out of 0.2 points! "Organisations that use analytics to justify actions."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! C. Transitional.!

Question 6! ! 0.2 out of 0.2 points! Lavalle et al. (2010) make a surprising comment regarding the development of analytics, 'opportunistic application can create value fast'. Why can this be said?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answer:! C. Data is coming from multiple sources and it needs to keep pace with changing business goals.! Question 7! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), the use of management analytics is viewed by top firms as a:
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B. Differentiator.! Question 8! ! 0.2 out of 0.2 points! Capstone®'s Team Member Guide states that the Capstone Courier reports:! Selected Answer: ! B. Last Year's Results! Question 9! ! 0.2 out of 0.2 points! In Capstone®, which segment is least age sensitive? ! Selected Answer: ! A.Performance! Question 10!! 0.134 out of 0.2 points! In Capstone®, which segment(s) is/are least price sensitive? ! Selected Answers:! c.Size ! d.High End ! e.Performance!

Question 1! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! !

Selected Answer: ! B.Lack of understanding of how to use analytics to improve the business.! Question 2! ! 0.2 out of 0.2 points! Lavalle et al. (2010) propose a methodology for 'rapidly creating value'. In this case, what is 'value'? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! E. All the other answers are correct.! ! Question 3! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! ! ! !

Selected Answer: ! D. Transformed.! Question 4! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align? "Organisations that currently have few of the building blocks to collect, understand, incorporate or act upon analytic insights."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! D. Aspirational.! Question 5! ! 0.2 out of 0.2 points! Which of the following are key recommendations by Lavalle et al.? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers:! e.Embed insights to drive actions and deliver value. ! f.Within each opportunity, start with questions, not data. ! g.Use an information agenda to plan for the future.! Question 6! ! 0.12 out of 0.2 points! According to Gerard Power, which activities in the value chain present significant challenges to Canada Post?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers:! c.On-time delivery. ! e.The challenges are speed dependent. ! f.Cooperating with other countries' postal services.!

Question 7! ! 0.2 out of 0.2 points! How, according to Gerard Power, does Canada Post compete internationally? [Hint: CBS Digital Media Platform - Canada Post]!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Selected Answers:! c.Being as efficient as possible.! d.Cooperate with apparent competitors.! Question 8 ! ! 0.2 out of 0.2 points! In Capstone®, what is the initial number of products team Digby has? [Hint: Read Capstone® Team Member Guide (2013)]! Selected Answer: ! C.One per segment.! Question 9! ! 0.2 out of 0.2 points! In Capstone®, which segment(s) is/are most position (size and performance) sensitive? ! Selected Answer:! d.High End! Question 10 ! 0.2 out of 0.2 points! According to Capstone®'s Team Member Guide, main departments or functional areas of each company are:! Selected Answers: ! a.Human Resources ! c.Finance ! e.Production!

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Question 1! ! 0.2 out of 0.2 points
 According to Capstone®'s Team Member Guide, main departments or functional areas of! each company are: ! Selected Answers: ! a.Production ! b.Finance! Question 2! ! 0.2 out of 0.2 points! Capstone®'s Team Member Guide states that the Capstone Courier reports: ! Selected Answer: ! E.Last Year's Results! Question 3! ! 0 out of 0.2 points! In Capstone®, which segment(s) is/are least price sensitive? ! Selected Answers:! c.Low End ! d.Traditional! Question 4! ! 0.084 out of 0.2 points! According to Lavalle et al., which of the following are levels of analytics capabilities? [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Transitional. ! c.Aspirational. ! g.Experienced.! Question 5! ! 0.15 out of 0.2 points! According to Lavalle et al., which of the following are key findings of the analytics survey?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answers: ! a.Information must become easier to understand. ! c.Analytics is a differentiator for top performing companies. ! f.Data is not the biggest obstacle.! Question 6! ! 0.2 out of 0.2 points! With which of the analytics capability levels of adoption does the following description most closely align?
 "Organisations focused on driving customer profitability."
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! A. Transformed.!

Question 7! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number one obstacle to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]!

! ! ! ! ! ! !

Selected Answer:! A. Lack of understanding of how to use analytics to improve the business.! Question 8! ! 0.2 out of 0.2 points! According to Lavalle et al. (2010), which is the number three obstacle to widespread adoption of analytics?
 [Hint: Read Analytics: the new path to value by Lavalle et al. (2010)]! Selected Answer: ! B.Lack of skills internally in the business.! Question 9! ! 0.08 out of 0.2 points! Why, according to Gerard Power, were courier companies able to outcompete national postal services?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a.Developing countries paid lower delivery fees. ! c.Private companies are inherently more efficient. ! d.Government monopolies had become lazy and complacent.! e.Lack of coordination between different countries' postal services.! Question 10!! 0.2 out of 0.2 points! On behalf of whom, according to Gerard Power, does Canada Post deliver in rural Canada?
 [Hint: CBS Digital Media Platform - Canada Post]! Selected Answers: ! a. FedEx.!

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