Premium Essay

Ups Competes Globally with Technology

In: Business and Management

Submitted By semanive
Words 393
Pages 2
nswer: Using a handheld computer (DIAD ), UPS drivers automatically capturecustomers’ signatures along with pickup, delivery, and time-card information. Thedrivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts.
Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy?
Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could alsoserve new B2B companies to use their tracking system with only a link. UPS alsooffers a set of transportation APIs called the
UPS Online Tools that allowbusinesses to integrate tracking, rating, address validation and other important jobs.
Q3.
What problems do UPS’s information systems solve? What would happen if these systems were not available?
Answer: UPS information system provides

Similar Documents

Free Essay

Ups Competes Globally with Information Technology

...From this case study, we learn that UPS as an enterprise has its own cutting-edge networked systems that empower it to retain costs low and streamline its overall operations. The inputs of UPS’s package system are customers’ information such as names, address, dates, phone numbers, and weights. Kenneth Laudon and Jane Laudon claim “it all starts with the scannable-bar coded label which is attached to a package, which contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website” (Laudon & Laudon, 2011). This case study also shows that before the package is picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. This information is processed using special software to create the outputs such as efficient delivery route for each driver that considers traffic, weather condition, and the location of each stop. The UPS has spent a great deal of money investing heavily in advanced information technology. According to the UPS website “UPS has implemented several tools and procedures, called Package Flow Technologies, to optimize delivery routes. PFT includes a suite of hardware and software designed, in part, to help drivers plan the most...

Words: 947 - Pages: 4

Premium Essay

Mis Ups Competes Globally with Information Technology

...Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. It all starts with the scannable bar-coded label attached to...

Words: 1457 - Pages: 6

Premium Essay

Case Study: Ups Competes Globally with Information Technology

...Case Study: UPS Competes Globally with Information Technology 1. What are the inputs, processing, and outputs of UPS’s package tracking system? * The Inputs to the UPS package tracking system includes the following shipping information: * Customers signatures * Pick-up information * Delivery information * Time card information * Processing involves using the data captured above to update information on the central computer. * Outputs include the delivery status and position of a parcel. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? a. Handheld computer – the Delivery Information Acquisition Device is a handheld computer that lets the delivery agent collect delivery info remotely for real-time updating of delivery status. b. Cellular Technology – information collected on the DIAD is transmitted from the delivery vehicle via cellular network. This allows for remote and near real-time transmission of delivery data. c. World Wide Web – Allows customers to check delivery routes calculate shipping and schedule a pickup conveniently and remotely. This increases the reach of their services to those. 3. What problems do UPS’s information systems solve? What would happen if these systems were not available? d. I these technologies were not present, customers would not be able to track their shipments in a real-time manner. e. Customers...

Words: 390 - Pages: 2

Free Essay

Case Study: Ups Competes Globally with Information Technology

...Stronger, but often harsher flavor; less expensive; crumbling lightly before use will release oils USING HERBS Fresh herbs *Ready to eat foods-add as early as possible to allow the flavor to be released *Cooked foods-add toward the end to prevent bitter flavors and burnt looking herbs Dried Herbs *Ready to eat foods-early in the cooking process *Cooked foods-early in the cooking process *If the recipe calls for fresh and you are using dried you need to ½ the amount. HISTORY As far back as 5000 BCE, Sumerians used herbs in medicine. Ancient Egyptians used fennel, coriander and thyme around 1555 BCE. In ancient Greece, in 162 CE, a physician by the name of  Galen was known for concocting complicated herbal remedies that contained up to 100 ingredients. CULINARY HERBS Culinary herbs are distinguished from vegetables in that, like spices, they are used in small amounts and provide flavor rather than substance to food. Culinary herbs can come in two different forms. They can be in their natural state which is straight from the garden or bought in store, however once they are removed from the main plant they have a life expectancy of around one week if they are refrigerated. Then there is dried herbs, this form of herb is a much more concentrated than if it is fresh, these herbs can be kept anywhere from 6–12 months in a cool dark place. Herbs can be perennials such as thyme or lavender, biennials such as parsley, or annuals like...

Words: 6433 - Pages: 26

Free Essay

Abozain

...UPS COMPETES GLOBALLY WITH INFORAMTION ... hakaray.pbworks.com/f/Infores.Ass2.pdf‏ترجم هذه الصفحة 29‏/09‏/2009 - Case study: “UPS COMPETES GLOBALLY WITH INFORAMTION ... The company's inputs are: package information, customer signature, pickup ... UPS Competes Globally - Docstoc www.docstoc.com/docs/.../UPS-Competes-Globally‏ترجم هذه الصفحة 12‏/01‏/2011 - UPS Competes Globally Powered By Docstoc. Interactive Session: Technology: UPS Competes Globally with Information Technology Case Study ... MIS In Action Explore the UPS Web site (www.ups.com) and answer the ... Case Study Ups Competes Globally with Information ... www.termpaperwarehouse.com/.../Case-Study-Ups-Com...‏ترجم هذه الصفحة 06‏/01‏/2014 - Read this essay on Case Study: Ups Competes Globally with Information Technology . Come browse our large digital warehouse of free ... [PDF] Case Analysis media.wix.com/.../ea88b6_bbacf6068cdb27f4bf79f7dd...‏ترجم هذه الصفحة 12‏/01‏/2012 - Department of Management Studies. Faculty of Business ... Answer: the distinction between videoconference and telepresence lie on the technology. ... Case 2: UPS Competes Globally with Information Technology. Question ... [PDF] ups competes globally with information technology - ... disciplinas.stoa.usp.br/mod/resource/view.php?id...‏ترجم هذه الصفحة UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY. United Parcel Service (UPS)started out in 1907in a .... CASE STUDY QUESTIONS...

Words: 462 - Pages: 2

Premium Essay

Business Analysis Paper

...resources management plays in helping the company achieve its business goals How Recent Economic Trends are Influencing Ford Motor Company The recession has been one of the most challenging hardships for the United States. Due to this hardship, people are skeptical to spend large amounts of money. These people do not see a recovery occurring as many others are still unemployed. Banks are currently lending to consumers who have high credit scores, and the penalties for late payments are skyrocketing. Unlike many other companies, Ford has been able to recover and excel among its competition. “The company continues to lobby for transportation and infrastructure funding and has taken an active role in advocacy for government support of new technology and research to increase fuel efficiency in automobiles” (Ford Motor Co, n.d.). Ford Motor Company values its stakeholders. The company takes into the effect that consumers are not spending as much, so the trend for producing smaller, more fuel efficient vehicles will encourage consumers to spend money. “Over the next decade, it is expected that growth is...

Words: 1135 - Pages: 5

Premium Essay

Walt Disney

...STRAT Case Study “The Walt Disney Company: Its Diversification Strategy in 2012 LELE SONG February 9, 2015 February 9, 2015 KEY ISSUES * Understand why a company’s resources and capabilities are central to its strategic approach: Diversification is Disney’s main strategy for constant growth. The company is broadly diversified, including five major segments. Disney attempted to capture synergies existing between its business units. * Strengthening a company’s market position by expansion: Disney aims to expand globally and exploit the business opportunities in the emerging market since the domestic market is about to be saturated. * Become aware of what the company should do to achieve operating excellence: Instead of letting technology throw threats at the company, Disney decides to embrace technology to enhance quality of products and improve customer experience. Disney’s success is highly dependent on technology. * Become aware of the strategic benefits and risks of expanding a company’s horizontal scope through mergers and acquisitions: Disney has a very clear acquisition strategy, and they have successfully acquired some valuable brands. Acquisition also benefits Disney for global expansion. ANALYSIS The Walt Disney Company (“Disney” or “the company”) was a broadly diversified median and entertainment company. In 2012 the company’s business units were organized into five divisions, which include media networks, parks and resorts, studio entertainment...

Words: 2522 - Pages: 11

Premium Essay

Baby

...massive global scale. The Information Technology field is a major contributor to global outsourcing. Outsourcing is currently a major social and political issue in the United States. At stake are thousands of jobs ranging from help desk operators to software programmers. The financial impact outsourcing has on the global economy is also a key factor. As time passed, companies recognized the need to cut operating costs, reduce personnel and save their resources. Hence, outsourcing came to the forefront as a way to stay competitive. Developing nations like India and China have come to light in recent years as they have a wealth of computer engineers and programmers who will work for low wages. Outsourcing has become such a common practice that it is now considered a benefit to the world economy, and knowing that outsourcing is a $400 billion a year industry and IT outsourcing is a vital part of the industry. A slump in IT outsourcing would mean a loss for the global economy andThe world must accept that outsourcing is a major staple to the world economy. However, with every step forward, come two steps back. Companies continue to outsource jobs overseas, leaving thousands jobless in the United States. Companies have emphasized costs cutting and profits rather than focus on the social change outsourcing has done to American Society and the economy. The era of technological outsourcing has essentially lowered the Information Technology talent significantly, as far down as the...

Words: 2464 - Pages: 10

Premium Essay

Persil in Walmart

...Analysis of Situation: Wal-Mart has struck a deal with the most popular premium priced laundry soap brand, “Persil” in European countries to introduce it to in the U.S. In fact, it has stacked up this brand on store shelves right next to the Tide detergent, which is the most popular brand in the U.S. “Driven by Tide, P&G accounts for 60% of all sales in the U.S. laundry-detergent market and 85% of the profits.” P&G has dominated; especially, in the laundry detergent brand for long period of time in the U.S. This has helped them to dominate in negotiating with the large retailers including Wal-Mart in the prices. For example, Last year, P&G raised the prices on some Tide varieties also reducing the amount of detergent and number of loads per container very effortlessly. This can be changed if Persil can capture at least close to half percentage of the Tide market shares. Persil is a very popular brand in Europe; however, it is unheard in the U.S. market. A strong European company named Henkel owns it, which is based in Germany. P&G has restructured its organizations as global brand categories, while Henkel has marketed several local brands to accommodate cultural differences in European region. So, Henkel must create a plan to standardize globally and adapt globally to get success in U.S. market. I. PESTEL Analysis: A. Political and Legal factor: Each country in Europe has its own independent and separate economic data, however the whole European countries are viewed...

Words: 1080 - Pages: 5

Premium Essay

Managing Service Supply Relationships

...are able to leverage their competitiveness through service supply relationships. Outsourcing is key for a company’s survival. With the increases in costs levels through the market segments, companies are able to leverage economies of scale by lowering costs and at the same time maintain a presence in the market. Through technological advances, the world has become well connected. As such, interdependencies and inter-cultural awareness are important to sustain economic growth. China and India has emerged as powerhouses driving the economy in this, millennium. China, being the only communist country to grow at a remarkable rate and attracting a large number of multinationals companies and foreign investment and able to obtain transfers in technology through these investments and its rise as a global economic...

Words: 3023 - Pages: 13

Premium Essay

Global Operations Management

...company, however, opportunities are accompanied by significant challenges for managers. Managing global operations across diverse cultures and markets represents a big challenge and opportunity for companies. To compete in the global market and be successful, companies must learn the strategies, policies, norms and technology necessary to conduct international business. The opportunities for global expansion are numerous, and attaining success is a matter of developing the right strategy to win local markets and its consumers. Global Operations Management In today’s global economy many companies have been feeling the necessity or the pressure to compete overseas with other companies not only to expand their market share but to obtain higher profits. While there are substantial opportunities in expanding globally, privately owned companies also face significant challenges in selling, purchasing, and setting up operations in foreign countries. PPQ Parts is one of the companies that have decided to expand globally over the next several years, but in order to do it managers must be properly trained in multiculturalism and diversity management. The company executives need to be aware of the many challenges and obstacles that going globally represents for the organization to be prepared when a situation arises. Global marketplace opportunities growth represents a big opportunity for PPQ Parts and it’s very important that the company managers...

Words: 1022 - Pages: 5

Premium Essay

Quiznos Case Study

...What is the current state of the Quiznos brand? Quiznos Subs, founded in 1981 is based in Denver, Colorado. It was designed for busy consumers looking for high quality subs as an alternative to fast food. Quiznos is currently located in fifty states and over thirty countries. Quiznos recently filed Chapter Eleven and what was once a franchise of over 5,000 stores is now only 2,100.(Quiznos Files for Bankruptcy, n.d) They are currently focusing on restructuring the company in order to reduce their debt by over four hundred million dollars. This plan they hope will renew the brand and reinforce what Quiznos original plan was. (Quiznos Files for Bankruptcy, n.d ) Their debt in total is over five hundred and seventy million. Quiznos two years prior to this were trying to do the restructuring on their own and facing a major lawsuit from franchise owners, Quiznos have a task ahead to repair their name. They were accused of charging too high franchise fees and the costs to operate the franchises were very high. (Quiznos Files for Bankruptcy, n.d ) Quiznos also face very tough competition from the number one sandwich chain Subway which has over 41.000 stores. Quiznos sales have suffered because of this, especially when Subway started to offer five dollar foot longs and also from increased competition from other sandwich companies. Here in Florida we have Firehouse Subs, Jimmy Johns and Laspadas Hoagies. Quiznos is currently struggling to stay in business. Their problems is said to...

Words: 1295 - Pages: 6

Premium Essay

Kudler

...Create the organization’s strategic plan and strategic objectives that explains and defines quality as the organization’s core principles. Kudler Fine Foods will need to keep up with competition and the possibilities of going global would be one of the main strategic plans and objectives that the company would need to look at. The competition’s customers have access to goods by way of retail locations as well as online stores therefore it is imperative that Kudler Fine Foods develop a strategic plan to be able to compete in a global marketplace. There are areas to look in to in order to be able to keep up with competition and even surpass them. There are unlimited options for consumers in this day and age of technology and the global marketplace. One option that would need to be taken is to introduce stores in several countries. The initial investment would be costly and it would take some detailed planning to coordinate a plan for expansion. While it would create hundreds of jobs, the initial expense would cost a great deal as you take construction costs into account. Kudler Fine Foods would strategically place stores in key cities around the world but it would shift most of its focus to online sales. The internet offers Kudler Fine Foods an information superhighway that knows no boundaries. Consumers would have the ability to shop from the comfort of their own homes and have fresh product delivered quickly and efficiently. Kudler Fine Foods would have the ability to ensure...

Words: 347 - Pages: 2

Free Essay

Techonlogies Today

...1. What Technologies Are Used By Ups Free Essays 1 - 20 www.studymode.com/.../what-technologies-are-used-...‎ * Vertaal deze pagina 20+ items – Free Essays on What Technologies Are Used By Ups for ... Technology Used By Ups Technology Is Used Scientifically And Just For Fun a portable computing ... each and every day ... 2. Technology - UPS Pressroom www.pressroom.ups.com/Media+Kits/Technology‎ * * Vertaal deze pagina Technology Rooted in the innovative use of technology, UPS's unmatched global network enables the broadest and most reliable solutions in the industry. 3. What are the Technologies used by United Parcel Service wiki.answers.com › ... › Postage and Shipping‎ * Vertaal deze pagina Answer: Since 1985 UPS began to improve their data networking applications. They built up their IT network and database in order to collect and track over ... 4. United Parcel Service (UPS) komar.cs.stthomas.edu/qm425/02f/Bosl1.htm‎ * Vertaal deze pagina UPS is the world's largest air and ground package-distribution company. .... UPS hasused technology to their advantage to make sure they maintain their ... 5. What technologies are used by UPS? How are these ... - Google Sites https://sites.google.com/.../what-technologies-are-used-by-ups-how-are-thes... Since 1985 UPS began to improve their data networking applications. They built up their IT network and database in order to collect and track over 200 data ... ...

Words: 449 - Pages: 2

Premium Essay

Amd Fx 8350 (Full Gaming Pc with Warranty)

...CASE STUDY 1 : UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY   What are the inputs, processing and outputs of UPS package tracking system? The inputs for the UPS package tracking system are:- 1. detailed information about the sender, destination and shipping contained in the scannable barcode label attached to the package 2. the most efficient delivery route for each driver that is created through software, taking considerations of the weather & traffic conditions. The processing of UPS package tracking system are :- 1. the transition of the data from the label to UPS computer centre and later to the distribution centres near its final destinations, 2. the “340 Methods” for optimizing the performance of every task. 3. the downloading of the driver’s route into the Delivery Information Acquisition Device (DIAD),  4. the transmition of UPS package tracking information to UPS computer network for storage.  5. the scanning of the barcode at various points along the route and the data is fed into the central computer to keep track of the progress of shipment. The outputs of UPS package tracking system are :- 1. the delivery information that can be assessed worldwide to provide proof of delivery to customers, through the UPS website or apps that can be downloaded by the customers. What technologies are used by UPS?   1. advanced information technology to create its package tracking system  2. the web-based Post Sales Order...

Words: 545 - Pages: 3