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Urban Outfitters Continuing Case Study 4 - Marketing a Business

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Urban Outfitters Continuing Case Study 4
Marketing a Business
Felicia Lee
Introduction to Business
BUS 100

May 30, 2011

Abstract

Marketing is a process which a company draws potential consumers/customers’ interest towards its goods and services. This process involves activities such as research, promotion, selling and distribution. Urban Outfitters, Inc caters to the exclusivity, uniqueness, and distinctiveness of fashion to maintain their customer shopping experience entertaining, while Wal-Mart is considered a big box store. Obtaining an understanding “why” shopping is entertainment and therapeutic to consumers.

Explain why Sears or Wal-Mart cannot effectively create a trendy counterculture image?

Counterculture is a way of life and set of attitudes opposed to or at variance with the prevailing social norm (Oxford Dictionaries, April 2010). A creation of a counterculture by Wal-Mart or Sears might not succeed because of different reasons that play a huge role in the marketing techniques or tactics used by Urban Outfitters, Inc. Urban Outfitters, Inc. utilizes niche marketing and exclusivity as their main marketing technique or tactic while Wal-Mart and Sears are considered as large scale American department stores located throughout the United States. Unlike Wal-Mart and Sears, Urban Outfitters is exclusively and discretely positioned and targeted to a small niche. Urban Outfitters uses this strategy to ensure its products are scarce to the general population but exclusively available to certain areas that the intended niche’s population can reach. The created scarcity and resultant demand increases its popularity demand in the niche (Dalgic, 2006). Unfortunately, Wal-Mart and Sears may never accurately target a narrow niche such as the niche that Urban Outfitters because their stores are wide-spread and not specifically located for any niche in particular; which happens to be the two key competencies applied by Urban Outfitters.

Wal-Mart’s market consists of “everyone,” which means they do not advertise about quality, they are more concerned about quantity. Their wide-spread nature cannot make their fashions distinctive, unique or peculiar because their scale of operation along with the large networks that Wal-mart and Sears owns will be available to everyone (Steven, 2009). Wal-Mart’s slogan is “Low prices everyday”, which means trying to target to a niche market and being trendy will not be cost effective. Being trendy is chic and not cheap, but being frugal is very easy, “You get what you pay for” (Steven, 2009).

Could the big box stores sell merchandise identical to Urban Outfitters? Explain your answer.

The big box stores could not sell merchandise identical to Urban Outfitters because they may never achieve a similar market impact and sales revenue. Their target is not a special group, their market is “everyone” and the goal is to “satisfy every need.” The big box stores tend to be frugal with merchandise a quality (Steven, 2009). The big box stores scale of operation cannot be narrowed to fit the market because they have a variety of niches. In order to sell the merchandise, they would need to relocate, target and establish in the Urban-Outfitters market. They would have to compromise operations in sales of other lines of products that do not fit in this niche and by doing so, they would lose money. The goal behind the big box stores is “quantity” not “quality” (Steven, 2009). Urban Outfitters is about exclusivity, distinctiveness of fashion and uniqueness.

Identify at least three reasons why exclusivity is valuable.

When any product sales on a limited distribution basis, with availability limited to fewer chosen stores, and more often at a slightly higher price, then the customers/consumers often attach a higher value to that product. This is the basis of the principle of exclusivity (Perren, 2006). Exclusivity creates a high value for a good or service even though this is based on perceptions enhanced by its exclusiveness; this also creates loyal client/customer base for the concerned stores because their clients/customers know they are can only get the highest value in those stores (Perren, 2006). The pursuit of exclusivity, originality, and distinctiveness is produced in the market niche occupied by any company (Carroll, 1985). As a result, the company is able to secure its market niche and client base (Carroll, 1985). The exclusivity established, is not easily duplicated and this makes it difficult for any new entrepreneur/company who may want to venture into the same market because through exclusivity a company can protect its market niche (Fiche, 2008). The marketing approach of exclusivity reduces the cost of marketing through mass media. The limited number of stores caters to personal attention to their clients/customers. According to Sujana and Shani (1992) “this subsequently creates reliable word of mouth marketing and referrals that further market products with a clear understanding about the products.”

Senk says that shopping is largely entertainment. Do you agree or disagree with him? Explain your answer.

I agree with Senk, shopping is largely entertainment because some individuals find shopping to be a hobby; a form of therapy to clear their heads when under stress, and/or it is just pure enjoyment. Shopping can provide appeal that stretches beyond acquisition, in addition to the ideas of satisfaction and desire that are the key motivation in the realm of shopping as an entertainment or even therapeutic experiences (Moss, 2007). Shopping is an egocentric experience because you shop for the inner self – the real you (Moss, 2007). A unique shopping experience makes customers gravitate towards a similar experience in the future. According to McCalley (1992) “The value of a product is connected with the experience involved in the finding of the product.”

References
Carroll, R.G. (1985). Concentration and Specialization: Dynamics of Niche Width in Population of Organizations. American Journal of Sociology, volume 90, number 6.
Dalgic, T. (2006). Handbook of Niche Marketing: Principles and Practice. Madison Avenue New York, NY: Routledge Publishers.
Ficke, G. (2008). An Exclusivity Strategy Can Be Crucial to Successful Brand Marketing. Retrieved May 30, 2011, from http://ezinearticles.com/?An-Exclusivity-Strategy-Can-Be-Crucial-to-Successful-Brand-Marketing&id=1605519
McCalley, W.R. (1992). Marketing Channel Development and Management. Connecticut: Greenwood Publishing Group.
Moss, M.H. (2007). Shopping As An Entertainment, p 68 & 73. Lanham, MD: Rowman & Littlefield Publishers, Inc.
Oxford Dictionaries, April 2010. Oxford Dictionaries. April 2010. Oxford University Press. Retrieved May 30, 2011 from http://oxforddictionaries.com/definition/counterculture?view=uk
Perren, P. (2006). What are the Advantages of Niche Marketing? Retrieved May 27, 2011 from http://ezinearticles.com/?What-are-the-Advantages-of-Niche-Marketing?&id=294718
Steven, B. (2009) Target vs. Wal-Mart: The battle for consumers’ dollars continues. Retrieved May 27, 2011, from http://www.atkearney.com/index.php/publications/.
Sujana, C. and Shani, D. (1992). Exploiting Niches Using Relationship Marketing. Journal of Services Marketing Volume 6, issue 4 pp. 43-52. MCB UP Publishers.

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