CU2491 1 - Use and develop systems that promote communication
1.1 - Within my job role I communicate with a variety of people. These include residents, relatives, and colleagues with in my team. I also communicate with external professionals, social services, housing associations and the safeguarding teams. On a larger scale I maintain communication with my service manager, head office and support communication systems within lifeway’s. I also have a part to play in communicating with the inspecting authorities such as CQC.
I support effective communication by various methods within my job role. Formally in the regular scheduling of staff, and in the organisation of regular team meetings. When planning such meetings the use of a planned agenda being distributed to the relevant parties and requests for any suggestions to be add to the agenda, are beneficial in opening the lines of communication. Ensuring that minutes of meetings are taken, and distributed to relevant parties following the completion of the meeting. There are a range communication needs with in my work place that need addressing, despite all service users having high capacity and can verbally communicate with minimal assistance, however they do need support in wording their feelings and emotions in appropriate ways. Some people prefer to write things down instead of speaking as they can feel afraid of voicing their true opinions and feelings. It’s important that I teach the staff the best ways of communicating with individuals and that they attend additional training to support that. It is also important to build up a good working relationship with the person so that staff can recognise any facial expressions and body language that may indicate more of what that person is trying to express. I communicate with the service users families verbally to ensure face to face contact is made and