...MZUMBE UNIVERSITY SCHOOL OF BUSINESS PROGRAM: SUBJECT: SUBJECT CODE: NATURE OF WORK: DATE: SCHOLAR: MBA/CM – MASTER OF BUSINESS ADMINISTRATION/CORPORATE MANAGEMENT OPERATION MANAGEMENT POM 5011 TERM PAPER 05TH DECEMBER, 2012 LOISILIGAKI GABRIEL LOIBANGUTI REGISTRATION NUMBER: MBA/CM/MZC/043/T.12 QUESTION: “An Examination on the Strategic use of Information Technology in Tanzania Service Industries in Achieving and Sustaining Competitive Advantage and Suggestions for improving their effectiveness” You are required to search the relevant research materials on the topic in hand and compose a report. Your report should critically discuss the issues of technological adoption on the use of IT practices by the consumers and business enterprises; In addition, your report should explore areas of strategic applications of IT by business enterprises, the challenges involved and suggestions for their improvements. Support your report with reference to case studies and /or examples of companies. i TABLE OF CONTENTS ABSTRACT ...................................................................................................................................... iii 1.0 INTRODUCTION ........................................................................................................................1 2.0 LITERATURE REVIEW ..............................................................................................................2 3.0 IT adoption concept on entreprise...
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...The TQM Magazine Emerald Article: A new framework for managing change J.S. Oakland, S.J. Tanner Article information: To cite this document: J.S. Oakland, S.J. Tanner, (2007),"A new framework for managing change", The TQM Magazine, Vol. 19 Iss: 6 pp. 572 - 589 Permanent link to this document: http://dx.doi.org/10.1108/09544780710828421 Downloaded on: 16-08-2012 References: This document contains references to 20 other documents Citations: This document has been cited by 10 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 12014 times since 2007. * Users who downloaded this Article also downloaded: * François Des Rosiers, Jean Dubé, Marius Thériault, (2011),"Do peer effects shape property values?", Journal of Property Investment & Finance, Vol. 29 Iss: 4 pp. 510 - 528 http://dx.doi.org/10.1108/14635781111150376 Hui Chen, Miguel Baptista Nunes, Lihong Zhou, Guo Chao Peng, (2011),"Expanding the concept of requirements traceability: The role of electronic records management in gathering evidence of crucial communications and negotiations", Aslib Proceedings, Vol. 63 Iss: 2 pp. 168 - 187 http://dx.doi.org/10.1108/00012531111135646 Charles Inskip, Andy MacFarlane, Pauline Rafferty, (2010),"Organising music for movies", Aslib Proceedings, Vol. 62 Iss: 4 pp. 489 - 501 http://dx.doi.org/10.1108/00012531011074726 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF MANCHESTER For Authors:...
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...Business Process Management Methodology 1 Introduction From Wikipedia, we copy: «A business process is a set of linked activities that create value by transforming an input into a more valuable output. Both input and output can be artifacts and/or information and the transformation can be performed by human actors, machines, or both. There are three types of business processes: 1. Management processes - the processes that govern the operation. Typical management processes include "Corporate Governance" and "Strategic Management". 2. Operational processes - these processes create the primary value stream, they are part of the core business. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales. 3. Supporting processes - these support the core processes. Examples include Accounting, Recruitment, IT-support. A business process can be decomposed into several sub-processes, which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity level. Activities are parts of the business process that do not include any decision making and thus are not worth decomposing (although decomposition would be possible), such as "Answer the phone", "produce an invoice".» A business process is a systematic approach of the enterprise, where its activities are examined as revenue generating and value adding transformations of...
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...BUSINESS ANALYSIS Second Edition Debra Paul, Donald Yeates and James Cadle (Editors) Second Edition BUSINESS ANALYSIS BCS The Chartered Institute for IT Our mission as BCS, The Chartered Institute for IT, is to enable the information society. We promote wider social and economic progress through the advancement of information technology science and practice. We bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public. Our vision is to be a world-class organisation for IT. Our 70,000 strong membership includes practitioners, businesses, academics and students in the UK and internationally. We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications. Further Information BCS The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue, Swindon, SN2 1FA, United Kingdom. T +44 (0) 1793 417 424 F +44 (0) 1793 417 444 www.bcs.org/contact Second Edition BUSINESS ANALYSIS EDITED BY Debra Paul, Donald Yeates and James Cadle © 2010 British Informatics Society Limited All rights reserved. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted by the Copyright Designs and Patents Act 1988, no part of this publication may be reproduced, stored...
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...scientific management. Consultants provide advice for a fee which can be dispensed in a number of verticals including: management, accounting, environmental, taxation, engineering, and many more. There are a number of consulting firms that provide specialized or generalist advice according to their client’s needs and profession. Such consulting firms that have a global presence include the following: Deloitte, KPMG, Ernest & Young, Price Waterhouse, Accenture, IBM. Due to constraints, this assignment will focus on Deloitte as the competition within the consulting industry. The company that I am President is HR One Consulting, Inc., (HR One) which provides human resources (hr) consulting services for the technology industries predominately located in Ontario. The company has provided consulting services for clients in other countries such as Israel, United States, and Switzerland and catered to additional industries such as: retail, financial, telecommunications, media, manufacturing, engineering, distribution, government, healthcare and many more. Our company’s vision, mission and value statement is as follows: Our Mission To contribute in understanding and realization of human capital as a powerful tool for achieving business goals and increasing business efficiency Our Vision To be recognized for excellence in providing high quality HR services and recruitment solutions to our clients that contribute to the clients’ business efficiency and overall economic...
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...A Code of Ethics DB Management Consultants is in business to serve non-profit clients with excellent management consulting skills and expertise that are essential for pursuing our client's goals. Our honesty and service is what we are all about and honest ethical behavior is our main priority. At DB Management Consultants we expect all of our employees, managers to behave ethically to company standards. If company ethical standards are violated than the employee can face disciplinary action and termination of his or her employment. The fulfillment of ethical rules and policy is a fundamental element to our Ethics Program- that pertains to DB Management Consultants; furthermore ensures compliance to rules and regulations within the company. Honesty and Service Integrating honesty and service means high morality; with customer satisfaction and good execution of work. Having a high morality shows proper care for people in our communities and socially responsible. Ethical Behavior DB Management Consultants employees and staff are expected to be honest and candid in their communications with their managers and with one another. When dealing with clients, government entities and the general public we need to act to the utmost level of personal integrity and promote in onto others. Employees must not be dishonest, deceiving or steal. All of DB Management Consultants employees must refrain from these illegal actions that can give our company a bad name. Quality Work and Customer...
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...Process Improvement Process improvement is a fundamental to business management. If you run an operation (and all businesses do, one way or another) you are reliant on two things: * The people you employ, their skills and capabilities * The processes that you use, the way you do things So the only ways an operation can perform better are to improve its processes or its people. Changing processes (the way you do things) is something we all do everyday. So what is all the Fuss About? There is a lot of mystique associated with process improvement, lots of jargon and multiple methodologies but process improvement is very easy. There are only three simple questions that you need to get your mind around: 1. What is your purpose? A process is series of actions or steps taken to achieve an end. And that end is all important. If your process is to work well you must be very clear what the thing is that you are producing. The “purpose” of the process should be obvious. It is difficult to cook a great meal if you aren’t clear what you want to eat, the same is true for any other process. 2. Who is your customer? The only person who can tell you if you are meeting your purpose is your customer. That is the person you are working for. You only have one customer; it is the person who is handing over the cash, the person who is paying for what you are doing. 3. Is your customer happy? If everything your process does focuses on meeting that customer need, nothing more...
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...Harry.Scarbrough@wbs.ac.uk Robert Davison City University of Hong Kong isrobert@cityu.edu.hk Abstract This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners. Keywords: Critical Failure Factors, ERP Implementation, ERP Life Cycle. 1. Introduction An ERP system is an integrated software solution, typically offered by a vendor as a package that supports the seamless integration of all the...
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...ING Life and Connection and Security Business Solution Brandon Osborne Strayer University Dr. Richard Brown February 15, 2016 ING Life ING Life is the leading provider of life insurance in Canada. The company is based in Ontario and operates out of three regional offices. In 1997, brokers at ING relied on phone, fax, and postal service to process policy information. Response times would take from hours to days to process. The company did have 56-kbps frame wide area network, but it only connected to the Ontario headquarters and the 70 managing general agent offices within the organization. It would send information through TCP/IP to a System Network Architecture (SNA) and route the data to the corporate mainframe in Connecticut. In July of 1999, ING begin to connect its brokers the extranet. All the brokers would have to do now was connect to the Internet and log into the Web server using their browser. The could access the corporate mainframe as if they were using TN3270 terminal with response times being under one minute. Before ING could launch their new public infrastructure, they had a security consultants probe for vulnerabilities in the system. But even as the years go by, new threats and weaknesses endanger the security of ING and the private information that it holds in its systems. Charl Van der Walt (2002) quoted in an article by saying; “The Internet, like the Wild West of old, is an uncharted new world, full of fresh and exciting opportunities...
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...an easy concept: buy low, sell high, pay late and collect early. do things that are not essential, not intrinsically necessary to run the business? Easier said than done – with increasing competition, declining margins, inflating costs and shrinking consumption – the ability to increase profit in today’s economy is a challenge. In a stagnant market, increasing profit is an even greater challenge. No company is perfectly efficient; no company operates like a pit crew in a racetrack. However, nearly all companies can improve. Any company can move toward high margin products, reduce waste and decrease cycle time. As daunting as this may seem, increasing profitability in stagnant or declining market is not impossible. To do so a company needs to adopt management tactics that can effectively address such an environment. A company in a growing or robust industry can easily waste time, resources and brainpower and still perform satisfactorily. A company in a stagnant or declining industry must rely on maximum operational efficiency and high value work to be profitable. By the time a turnaround consultant is brought in, a company in a declining industry that has not addressed waste-elimination issues can be suffering from financial distress. This is where restructuring advisors and turnaround consultants can provide leadership and spearhead change. All too often, client companies are stuck in a mature market and employ management tactics that are ...
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...HUMAN RESOURCES CONSULTANT Competency Profile DESCRIPTION OF WORK: Employees in this banded class provide professional consultation in human resources best practices that support the university and/or agency in achieving stated goals and objectives. Employees may serve as lead consultant, program manager and/or project manager; in these roles, employees may supervise staff. Employees understand and can articulate the relationship between HR programs and activities and the organization’s successful mission accomplishment. Work involves developing and maintaining productive collaborative work relationships and assessing and responding to apparent and underlying client needs. Employees interpret policies and practices in context of the client’s needs and in alignment with the organization’s best interests and advise clients regarding decisions that are impacted by laws, policies, and procedures. Employees function with a high level of integrity, independence and participate in policy, service, and/or program development. Employees research, facilitate, negotiate, develop and document innovative solutions to human resources issues tailored to the requirements of the client and the organization. Employees are assigned to one or more specialties, such as: benefits administration; career planning; classification; compensation; employee retention and organizational culture enhancement; employee relations; employment; environment, safety and health; equal employment opportunity; HR Information...
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...Chapter 9 – Management and Change 9.2 Organizational change Change: any alteration in the business and work environment e.g. change in consumer taste, production methods, markets or products sold Managing change Profitable opportunities can arise from change, it must be considered a fundamental aspect of a business’s strategic planning The ability to manage and, in many cases, embrace and adapt to change will increasingly determine a business’s competitive advantage and survival Successful managers are proactive rather than reactive Change should occur at a pace at which it can be absorbed and integrated by the business All changes should be thoroughly evaluated to assess their overall impact Poorly managed changes normally result in employee resistance, tension, anxiety, lost productivity and decreased profits 9.3 Responding to internal and external influences Transformational (major) change: often results in a complete restructure throughout the whole organization e.g. flatter management structure, new work processes, changed employee structure, greater use of technology Incremental (minor) change: results in minor changes, usually involving only a few employees e.g. using email instead of fax Often, business will implement both major and minor changes simultaneously Internal influences Impact of change on organizational structure Structural change: refers to changes in the business’s structure, that is, the organization chart In recent years, the...
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... CONTENTS Chapter 1. INTRODUCTION 1.1 AIM 1.2 BACKGROUND 1.3 INDIA’S BANKING SCENE 1.6 EMERGENCE OF PRIVATE SECTOR BANKS 1.7 NATURE OF PROBLEM 1.8 JUSTIFICATION 1.9 ATTRITION 2. RESEARCH METHODOLOGY 2.1 AIM 2.2 OBJECTIVE OF STUDY 2.2 RESEARCH TECHNIQUES 2.5 RECRUITMENT METHODOLOGIES 2.6 INTERNAL RECRUITMENT 2.7 EXTERNAL RECRUITMENT 3. CASE STUDY AT YESBANK 3.1 INTRODUCTION AND GROWTH IN BANKING SECTOR 3.2 YES BANK: AN OVERVIEW 3.3 YES BANK GROWTH 3.5 STRUCTURE OF YES BANK 3.6 HUMAN RESOURCES DEPARTMENT AT YES BANK 3.7 NATURE OF RECRUITMENT PROBLEM FACED AT YES BANK 3.8 RECRUITMENT PROCESS IN YES BANK 3.12 JOB DESCRIPTION 3.13 ANALYSIS OF METHODOLOGIES FOR RECRUITMENT OF SALES OFFICERS 3.14 JOB CONSULTANTS 3.19 ONLINE APPLICATIONS 3.22 REFERRALS 3.25 CAMPUS PLACEMENTS 3.27 DIRECT ADVERTISEMENT 3.28 INTERNAL RECRUITMENT 3.29 CURRENT SCENARIO AND TREND AT DELHI/ NCR REGION 3.30 ANALYSIS FROM INTERVIEWS 3.31 SURVEY OF EMPLOYEES 3.32 EFFECTIVENESS 3.32 OVERALL EFFECTIVE RECRUITMENT STRATEGY 3.39 RECRUITMENT PLAN 3.40 LIMITATION OF THE PRESENT STUDY 4. RECOMMENDATIONS...
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...Toyota Motor Manufacturing, USA, INC. Background In the early 1980’s, Japanese automakers contemplated building cars in North America. Japan’s huge trade imbalance had caused political pressure to mount, while the economic feasibility of such investment had improved with a rapidly rising yen. At that time, however it was unclear whether cars produced outside Japan could live up to their hard-earned reputation of high quality at low cost. This issue was far from settled in 1985 when Toyota Motor Corporation (TMC) unveiled its plan to open and $800 million Greenfield plant in Kentucky. Thus, the company’s endeavor to transplant to unique production system to Bluegrass Country effectively became a live experiment for the world to watch. In July 1988, Toyota Motor Manufacturing, USA. (TMM) began volume production on a 1,300-acre site in Georgetown, near Lexington. The plant had an annual capacity of 200,000 Toyota Camry sedans, which would replace the bulk of Japanese imports of the same model. In 1992, TMM was expected to supply 240,000 of all the new Camry’s, whose sales were up by more than 20% since the model change in fall 1991. The new Camry joined the ranks of midsize family sedans, with constituted one third of the total American car market and returned an average 17% pretax profit margin on margin on a sticker price averaging $18,500. For the first time, in March 1992, TMM started producing wagon versions of the new Camry exclusively within Toyota’s worldwide plant...
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...Assembly Automation Emerald Article: Fundamental mindset that drives improvements towards lean production Yuji Yamamoto, Monica Bellgran Article information: To cite this document: Yuji Yamamoto, Monica Bellgran, (2010),"Fundamental mindset that drives improvements towards lean production", Assembly Automation, Vol. 30 Iss: 2 pp. 124 - 130 Permanent link to this document: http://dx.doi.org/10.1108/01445151011029754 Downloaded on: 01-12-2012 References: This document contains references to 13 other documents Citations: This document has been cited by 4 other documents To copy this document: permissions@emeraldinsight.com Access to this document was granted through an Emerald subscription provided by JOMO KENYATTA UNIVERSITY OF AGRICULTURE A TECHNOLOGY For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner...
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