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Using Social Media to Your Advantage

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CASE INCIDENT 1 USING SOCIAL MEDIA TO YOUR ADVANTAGE

1) Do you think organizations need to have a social media presence today? Are the drawbacks sufficient to make you think it’s better for them to avoid certain media?

I think that organizations need to have a social media presence today. I don’t think the drawbacks are sufficient enough for them to avoid social media as long as they are aware of the information shared and picks the most appropriate platform. There are companies who did well on social media such as Dell.amazon.com social media can be an important way to learn about emerging trends. 2) What features would you look for in a social media outlet? What types of information would you avoid making part of your social media strategy?
Define what you want your social media presence to express. Important intellectual capital, sensitive information about ongoing corporate strategies is not disseminated via social media.

3) Which social media sources do you think are most useful for organizations to send communications to external stakeholders, like shareholders or customers? Are different social media more appropriate for communicating with employees? * Facebook. Create groups. Post the latest updates on sales, revenue generation frequently so that they can be updated always. It can generate interest. Can share their products as well. Yes since sensitive information would be shared. Thus better use Whatsapp. Free, more private, latest calling feature. Enables employees to clarify by ty[ing or through free calls 4) What do you think is the future of social media?How might emerging technologies change them.
Millennium generation(approaching). Adding of new and excited applications. Marketing will be focued more on the mobile interaction. Ppl spend most of the time there.

With a new focus on interaction, more companies & tools will be built to use conversations to engage customers & users.

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