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Venus Boutiques

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Venus Botiques

Problem: What would Mrs. Santos do towards Glo’s case in order to maintain the morale of Venus employees as well as credibility of the newly installed employee performance rating.

Areas for consideration:
Carla Santos
• Owner Manager of Venus Boutiques
GloMartines
• Single, 25 years old and Downtown Store manager for ten months
• Joined Venus two years ago as a casual employee.
• Her diligence, reliability and trustworthiness at work made Mrs. Santos gave her more responsibilities such as handling of cash and store supervision.
Irma
• Distantly related to Glo
• The person being complained by the three salesgirls who Glo showed favoritism.
• She is allowed to leave the
Performance Rating System
• Designed by a local consulting firm
• The system called for a formal appraisal of all Venus employees and managers every six months
• Considered various performance factor including sales productivity, appearance, etc. as basis for promotion to higher pay grades and employee bonuses
• The system was explained to Venus employees before it was installed
The three other Salesgirls of Downtown branch
• Complained against Glo’s favoritism towards Irma.
• Claimed they are unfairly treated by Glo

Alternative Courses of Action:
ACA # 1: Reprimand Glo for the acts committed and device a rotational schedules for all Salesgirls.
Advantages:
1. Reprimanding Glo will call the attention of other managers not to commit the same acts of dishonesty.
2. Glo will be given a chance not to do the same again.
3. Glo will be fair enough and she will treat all salesgirls equally.
4. The Sales performance of the Downtown branch will not be compromised.
Disadvantages:
1. The emotional constraints within the branch may not be eliminated.
2. Conflicts between Irma and the three salesgirls would still be present
3. Favoritism may still exist

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