ISHA HOSPITAL

1. Vision: To be the trusted leader in Healthcare.
Mission: Isha Hospital is dedicated to delivering exceptional health care focusing on top quality service and medical advancement.
Values
* Service
We strive to anticipate and meet the needs of our patients, physicians and co-workers by providing exceptional service on a timely basis. * Patient Care
We strive to deliver the best to every patient every day. The patient is the first priority in everything we do. * Integrity
We strive to be fair in our operations, build trust and conduct ourselves based on the highest ethical standards. * Respect
We strive to treat each individual, those we serve and those with whom we work, with the highest degree of professionalism and dignity. * Transparency
We strive to be transparent in all our communications and provide information in a clear and easy to understand manner to all our stakeholders. * Self-Improvement
We strive to constantly better ourselves through training, research and review. |
2. Customers & their Expectations
a. Patients * To get top quality healthcare in a timely fashion. * To have an easy and convenient process of registration, securing an appointment, making payments etc
b. Suppliers of various medical equipment * Timely payments c. Doctors * Efficient management of their time
d. Support Staff * Job Security and good work culture
3. Resources * Doctors * Support staff (Nurses, ward boys, admin staff) * Beds * Information Systems * Medicines (A separate chemist/pharmacy may also be present in the premises) * Medical Equipments X-Rays/CT scanners * Ambulances
4. Key processes
a. Provide and Manage Inpatient Care * Admit Patients * Discharge Patients * Manage Patient Care * Manage Resource allocation (Beds, medicines, medical