W. Edward Deming
W. Edward DemingThe impact of Dr. Deming's teachings on American manufacturing and service organizations has been philosophical. He led a revolution that is improving the competitive position of the United States on the basis of quality. Dr. Deming is best known for his work in Japan. In 1950 he taught top management and engineers procedures for management of quality, which improved the economy of Japan. The Union of Japanese Science and Engineering recognized him with the annual Deming Prizes for achievements in quality and dependability of product. In his book: "Out of the Crisis", Dr. W. Edwards Deming shows 14 steps to improving the quality of management. Since changes in the American culture are not easy, it is keeping the American Industry from achieving as remarkable results as the ones reached by the Japanese. The following are the 14 steps to improving management:
1) Create constancy of purpose for improvement of product and service with the aim to become competitive and to stay in business, and to keep providing jobs.
2) Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3) Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4) End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
5) Improve constantly and forever every process for planning, production and service. Improve quality and productivity, and thus constantly decrease costs.
6) Institute training on the job. This should be a part of everybody's every day's activities.
7) Adopt and institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of...