...Massive Multiplayer Online Role Playing Games or in short MMO. World of Warcraft or WoW is something I have enjoyed playing for the better part of six years. Playing this and a few other MMO’s is for me no different than watching TV after work or playing golf, etc. In the following few paragraphs I will cover and share the psychology behind MMO’s and online gaming. Psychology 101 of gaming would have to be social… the ability to interact and be part of a social group is for me one of the alluring points of playing World of Warcraft. Being somewhat of an introvert, online allows me to connect with others with similar likes in an environment that is comfortable for my personality. Gaming can bring about a level of prestige among or between players based on in game ranks, completed achievements, earning titles and other WoW related game activities. These competitive aspects that go along with WoW and other MMO’s can drive the social platform many of the gaming community is based on. Finding just one psychology view point for an MMO and WoW is hard to narrow down. There are many facets that cover a wide range of subtopics. Clinical, cognitive, developmental, personality, and positive psychology are all topics that can be found in online gaming and among gamers. What keeps me in the game after so many years is the sensation that I am needed, an important part of the community in which I play. Within WoW and several other MMO’s you have what are called “Guilds” or sub groups or an in...
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...Organizational Structure Employee Benefits Medical The Zappos Family offers a preferred provider organization (PPO) medical plan, large provider network, and no money out-of-pocket for certain medical expenses! Some highlights of the plan are listed below: • No deductible for in-network utilization. • All eligible primary, routine, and preventative care covered at 100 percent. Dental Delta Dental PPO Our dental plan covers 2 free exams per year and 3 free cleanings. You will have a $2000 plan maximum per year to cover basic and major services. We also provide an adult orthodontia benefit. Vision Superior Vision We offer two types of vision plans: a base plan and a buy-up plan. The base vision plan provides you with everything you need to keep your eyes healthy! The buy-up plan is intended for eyeglass/contact lens lovers because it has an increased allowable for just a few dollars more per paycheck. Life Insurance Hartford The Zappos Family offers life insurance and accident insurance. For both plans, your benefit is 1x your annual salary. Fitness • On-site Fitness Center, open 24/7 with cardio equipment, weight machines and free weights. • Regular on-site wellness calendar featuring fitness classes, financial awareness classes, and nutritional/general health classes several times per month. • Endurance Event Reimbursement Program - 100 percent reimbursement of entry fee into eligible endurance events. • Company sponsored fitness challenges...
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...‘’WOW MOMENT’’! By Dii0909 What is a ‘’wow moment’’? Wow moment for each person is different and is depend from their dreams, feelings and expectations. For some ‘’wow moment’’ is child birth or good holidays, for others is one day in bed. We all are individual personalities and we all are so different, isn’t it? That is a reason why ‘’wow moment’’ for each person will be different. My ‘’wow moment’’ is my honey week in Egypt. Beautiful Egypt First of all, why Egypt is my wow moment it is because I never been in there before. Egypt is very beautiful country and same time very dangerous. I did spend my honey week with my husband in Hurghada, which is a beach resort town stretching some 40 km along Egypt’s Red Sea cost. It’s removed for scuba diving and has lots of diving shops. There are many different restaurants, night clubs and coffee shops. There are water is so blue like sky and sun is so big like beach ball. There are dolphins and very kind, smiling people who can speak around five different languages, including Russian, which is my language. There, every night, are fantastic shows for different taste and age. Real Egypt Secondly, Egypt is my wow moment because a contrast what you can see when you going somewhere out in town. There you can see other side of this country –rubbish on streets, poverty, soldiers and police around. Some houses look like a big scrap yards where everything placed somewhere around. There are lot of unfinished houses and people...
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...Introduction The situation under investigation is Commerce Bank. Vernon W. Hill is the Founder and former CEO of Commerce Bank, which was founded in 1973 under the motto “The world,…did not need another “me-too” bank. The Bank started with no capital and no brand name, nonetheless Hill managed to differentiate himself from his competitors. Commerce Bank operates more comparable to retailers such as Starbucks and Home Depot rather than a typical bank. Many people choose said retailers over competitors due to buying into their brand. Commerce Bank has branded themselves as a bank that cares all about providing great service for their customers. One Strategy they have is encouraging customers to visits their branches by extended bank hours on the weekday and weekends. Due to this strategic approach in 2001 Commerce Bank experienced a growth of 40% deposit growth, whereas cumulative deposit growth in the United States was 5% in 2001. Commerce Bank method of attracted and retaining customers through outgoing friendly service was effective. Instead of remaining stagnant on customer service tactics, in 2002 Commerce Bank installed the “Retailtainment” program as a latest idea for WOW!ing customers. Competitors were beginning to adopt some of Commerce’s basic service offerings. Thus Commerce developed this program to continue to maintain their competitive advantage. The focus of this case analysis is to discuss how the company’s operation design supports Commerce’s competitive advantage...
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...luxury products are strengths of Ritz Carlton. They invest amount between $500,000 and over million per room. (The Ritz Carlton website, n.d). However, compared to competitors, the most difference which Ritz Carlton creates is that Ritz Carlton promise to provide finest personal service and facilities to their guests with its credo “We are Ladies and Gentlemen serving Ladies and Gentlemen” (Kotler & Keller, 2012, p. 401). They train to their staff to execute 3 steps of services and 12 services value. The three steps include: staff use the guest’s name with a warm and sincere greeting; join and satisfy customer’s needs; warm goodbye with the guest’s name. Besides, each manager carries a card with 12 service values such as: “I have the opportunity to continuously learn and grow” and “I am proud of my professional appearance, language and behavior” (Kirkaldy,n.d). These values express that the employees are proud of the brand name “Ritz Carlton”. In addition, Ritz Carlton appreciates each employee. They call their employees as “Lady and Gentlemen”. Each day, the manager gathers their staff within 15 minutes to solve pending issues, read and discuss “Wow story”. By these stories, the company encourages employees who demonstrate their...
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...The Wow Project In the new economy, all work is project work. And you are your projects! Here’s how to make them all go Wow! First appeared: FC24, p.116 BY TOM PETERS I learned about the future of work by living in the projects — the kind of projects you routinely do at a professional-services firm. More years ago than I care to remember, I reported to the offices of McKinsey & Co. in San Francisco for my first day as a professional management consultant. At 9 a.m., I started to work. At 3 p.m. that afternoon, I was on an airplane to Clinton, Iowa to work on a project that involved an investment in a $150 million petrochemical plant, and even if you’d spotted me four letters, I couldn’t have spelled “petrochemical.” But that was life — in the projects. Fast-forward 25 years. All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented. The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers. For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it’s office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce. After decades of wholesale neglect, companies are finally facing the fact of pathetic white-collar productivity...
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...going here. - You got lint on your fuzz. - Ow! That's me! - Wave to us! We'll be in row 118,000. - Bye! Barry, I told you, stop flying in the house! - Hey, Adam. - Hey, Barry. - Is that fuzz gel? - A little. Special day, graduation. Never thought I'd make it. Three days grade school, three days high school. Those were awkward. Three days college. I'm glad I took a day and hitchhiked around the hive. You did come back different. - Hi, Barry. - Artie, growing a mustache? Looks good. - Hear about Frankie? - Yeah. - You going to the funeral? - No, I'm not going. Everybody knows, sting someone, you die. Don't waste it on a squirrel. Such a hothead. I guess he could have just gotten out of the way. I love this incorporating an amusement park into our day. That's why we don't need vacations. Boy, quite a bit of pomp... under the circumstances. - Well, Adam, today we are...
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...WHEN LOVE BREAKS FREE It was Monday morning; the sun is shining high above the heavens, with perfect blue paint with white puffy cottons. There I was sitting in the park looking above the sky and my thoughts came off wondering things which I couldn’t answer it. “This place never changed, this bench, this table” I said to myself, “could this be another dream which I always wanted to happened when I was a teenager?” those thought were playing at my mind every time I come over this park. My children are playing out there, with joy and a smile on their faces. Then one of them came to me while shouting “dad!” “yes mark, my son, what is it?” I replied. “Hey dad, how did you and mom end up being with each other? Became our parents?, because sister said to me you and mom really did not have each other” “son your sister is 18 and you are just 12 and this might end up not good for you because, well, me and your mother kept it a secret for you” “but dad?!”, he replied with a shock. “Ok, son ok, but promise me you won’t tell this to your mother ok?” “Yeah!! Sure pops” “I’m not that old, son.” There he sits in front of me while his face is covered with excitement. “Son way back when I was young, even though I’m still young up until now” “DAD!” “hahaha “ok, ok, I was a type of guy who is silent, an introverted person, whole barely speaks in class, in front of a person, or even to my “pretending friends”. But had this sense of let’s say principle to follow that always care for everyone...
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... - You got lint on your fuzz. - Ow! That's me! - Wave to us! We'll be in row 118,000. - Bye! Barry, I told you, stop flying in the house! - Hey, Adam. - Hey, Barry. - Is that fuzz gel? - A little. Special day, graduation. Never thought I'd make it. Three days grade school, three days high school. Those were awkward. Three days college. I'm glad I took a day and hitchhiked around the hive. You did come back different. - Hi, Barry. - Artie, growing a mustache? Looks good. - Hear about Frankie? - Yeah. - You going to the funeral? - No, I'm not going. Everybody knows, sting someone, you die. Don't waste it on a squirrel. Such a hothead. I guess he could have just gotten out of the way. I love this incorporating an amusement park into our day. That's why we don't need vacations. Boy, quite a bit of pomp... under the circumstances. - Well, Adam, today we are men. - We are! -...
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...Mirror Mirror on the Wall"...we are more than conquerors through him who loved us." (Romans 8:37) We just can't help it everyday at some point we look in the mirror. To some it is an exercise in self-esteem: we see ourselves and say, "wow, I have a face that others could love!" But for most of us, it is more like an experience in reality: we see ourselves and think, "wow, I have a face that only a mother could love!" Either way, we all face questions like, "Why did God make me like this? Who am I? Does my life really matter? What do others think of the way I look and act? The problem is that we try and answer these questions from Hollywood's perspective- you know- Tinsel town? In Tinsel town everyone is beautiful and life is oh so much better than mine. Hollywood has created a monster called the "world mirror"... run for your lives! As a result, most teenagers suffer from what some call a poor self-image. They don't like the way they look. They think that they are being continually watched and criticized by others. After time and enough glances in the "world mirror" the poison of self-doubt, frustration, and discouragement creeps into their thinking. The real question, though, is not what we see when we look at our reflection in the "world mirror" Rather the true issue is what God sees when He looks at us - and that is a whole different story! The Bible tells us several truths about what He sees when He looks at us, because He is using the God Mirror so let's take a...
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...S MAKING WAVES IN RURAL KENYA w 909A15 Sebastian Herrmann, Glenn Brophey and Denyse Lafrance-Horning wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2009, Ivey Management Services Version: (A) 2009-07-21 With the sun setting over the Rift Valley in Kenya, Sebastian Herrmann walked back to his tent with a head full of questions. He was at a loss as he wondered what kind of marketing campaign would ensure that every family that should use a WaterHarvester received one. If he could answer this question, he could see the potential to significantly improve the living conditions for many of the amazing people he had met over the last couple of weeks during his April 2007 visit. Just yesterday, the first prototype of the WaterHarvester...
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...Overview Happiness Express was started in 1989 by two brothers, Joseph and Isaac Sutton. They started the company with an initial investment of $10,000. By the end of the fiscal year ending March 31, 1994, the company had total revenues that were greater than $40 million. The company was growing at a tremendously fast rate and it was a wonder how they would continue this growth. They then bought the rights to Nickelodeon, Disney, Universal Studios, Warner Brothers and major publishing companies. The company used the slogan “In Kids We Trust” to show their commitment to the results of the research they performed to see what they kids liked and were willing to buy. When the company wanted to continue to grow, they needed to raise capital. They did this by an IPO in July of 1994. The price nearly doubled in just a few months. The company was given an award from Business Week for the “#1 Hot Growth Company” in 1995 after the year they had in 1994. Although everything seemed to be going great for the company, Wall Street was projecting a big loss for the fiscal year of 1995. But the company proved them wrong, as they increased net income from last year by nearly double. The company also increased their revenues by almost fifty percent. Happiness Express reported fourth quarter sales in 1995 as $12.8 million which was a very large increase from the $2.3 million they reported in the previous year. In September 1995, CEO Joseph Sutton admits that the forecast for 1996...
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...share price of each company and all ordinary index4 Qantas Airways Ltd (QAN)4 Woolworths Ltd (WOW)5 Super Retail Group (SUL)5 All ordinary index 6 Share price of 3 company and all ordinary index6 (C) Overview of the share price performance and overall trend of the Australian share-market7 Qantas Airways Ltd (QAN)7 Woolworths Ltd (WOW)8 Super Retail Group (SUL)9 (D) Calculation gain or loss on portfolio10 Qantas Airways Ltd (QAN)10 Woolworths Ltd (WOW)10 Super Retail Group (SUL)10 (E) Recommendation for each company11 Part 3 - INDENTIFICATION OF KEY FINANCIAL DATA AND RATIO ANALYSIS12 (A) Identification of key financial data12 (B) Ratio analysis12 Profitability ratio12 Stability ratio13 Liquidity ratio13 Explanation of ratio in different company14-17 Conclusion: investment decision17 REFERENCE LIST18 APPENDIX19 PART 2 COMPANY RESEARCH / GRAPHS / INVESTOR INFORMATION (A) Brief description of each company | Qantas Airways Ltd | Woolworth Ltd | Super Retail Group | Product And Service Provided By The Company | Qantas Airways Ltd have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service.The main business is the transportation of customers using two complementary airline brands - Qantas and Jetstar. We also operate subsidiary businesses including other airlines, and businesses in specialist markets such as Q Catering...
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...Charlize: Hey Elise how are you? Did you like the brochure I gave to you? You know the “listen to god and live forever”? Elise: Yeah I guess it was alright Charlize: What do you mean? Didn’t you like it? Elise: No I did like it. It’s just that well I didn’t really believe the things it was saying. Charlize: Like what? Elise: It talked mostly about god’s word and his promises. I just didn’t get how such promises could ever come true. I mean it doesn’t seem real. The thought that God will destroy wickedness and everything bad in the world sounds impossible. Charlize: I can definitely see where you are coming from Elise. Have you ever heard of Cyrus? Elise: No I don’t think so. Charlize: Well, he was a ruler in the Persian Empire and lived over 2000 years ago. You might be thinking what’s interesting about this man? He was someone who was mentioned in the bible and was used by god to fulfil a prophecy. Do you know what a prophecy is????? Elise: Isn’t a prophecy something that will happen in the future? Charlize: Yes exactly. So if someone said something about the future and his words always came true, what would you think of that person? Elise: I suppose I would believe everything he said. Charlize: Well the bible is FULL of prophecies that have come true. For example Cyrus. Why don’t we learn a little bit more about him? Let’s have a look at Isaiah 44:26-28. Do you mind reading that? Elise: (READ) Charlize: Notice in verse 26 it talks about the one making the word...
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...Introduction Zappos, one of the biggest online sales inventories, has been through some dramatic changes over the years. It is not only matching the other competitors’ growths but also exceeding their potentials. Even Zappos has been expending, it did not change the core value of the company. In fact, the company’s philosophy is the fundamental factor of Zappos success, and such culture is hard to change because it was already taken-forgranted. This analysis study will take a deeper look at Zappo’s company culture and discuss how this culture influenced its employees to maximize the productivity. Helping “Newbies” Socialize Into the Culture Zappos has very special values and norms that control the whole organizational members’ interactions with each member inside and also with the customers outside the company. Those guiding principles including terminal and instrumental values were applied during selecting people who wanted to get into the organization. The best candidates for positions at Zappos are the “weird” ones because Zappos believes that the weird ones are the adventurous, creative, and open-minded people. The characteristics of those people within the organization made one of the cores of the company’s culture. This is the energy that drives the company. Within the organizational structure, Zappos is also looking for team players, and they encourage employees to make friends at work (the instrumental value) because having friends at work makes employees happy and happy...
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