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Web Usability Analysis Project

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Submitted By macom2006
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Web Usability Analysis Project Philip Mambo Capella University

Introduction Usability is how easy an object is to use. The object can be almost anything, including a machine, tool, process, book, software application or website. Anything that a person can interact with should be usable. In the case of websites and software applications, usability has been defined as the ease at which an average person can use the software or website to achieve specific goals.

Usability is comprised of learnability, memorability, efficiency, satisfaction and errors. Learnability is how easy it is for a new user to accomplish tasks the first time they visit your website. Memorability is how easy it is for someone to come back to using your website after they haven’t used it for a period of time. Efficiency is how quickly users can complete tasks on your site after they are familiar with its use. Satisfaction is whether users enjoy the design of your site and errors refers to the number of errors users make when they use your site, the severity of the errors and how easy they are to recover from.

CBRE, Inc http://www.cbre.com CBRE operates as a commercial real estate services and investment company website. The website is an informational and ecommerce website for visitors where they can find links to properties and can accessed the best deals. The main links are About Us, Services; Find a Property, Global Research and Consulting, Our People, Investor Relations as well as Careers. There is also a footer navigation menu that contains additional links like Contact Us Sitemap and Client Satisfaction Survey These links connect to both external websites and new portals. Some of the links redirect to some pages in the website. The links are located below the header and at the bottom of the website.

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