...Table of Contents Abstract 1 Introduction ii History of Wegmans ii Why Employees Enjoy Working at Wegmans iii How Wegmans Attracts, Retains and Develops Employees v Strength of HR vii HR Competitive Advantage ix Other Important Learning about Wegmans xi Company Developments xii Conclusion xiii References xiv Abstract Wegmans has done many things over the years to achieve the reputation as being one of the best employers in the United States. The company operates 67 stores in four states, employing over 30,000 people, and close to two and a half million customers per year. Since 1981, the company has given $56 million dollars in scholarships to more than 25,000 full-time and part-time employees. Wegmans turnover rate is only 6%, which is considerably lower than the industry average. Wegmans HR function is strength because they take a strategic approach that not only covers standard functions but they also capitalize on interpersonal functions as well. Wegmans has also adopted the theory that treating employees well will increase job performance, thus increasing customer satisfaction. In 2011, Wegmans developed a donation program to help flood victims in Pennsylvania and New York States’ Southern Tier. Wegmans has consistently shown that they are a top notch employer. Respecting values and empowering employees are just a couple of the many things that make Wegmans one of the best companies to work for. Introduction There is one name that strikes a chord in...
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...CASE ANALYSIS OF WEGMANS FOOD MARKET Balmes, Jennylyn C. De Guzman, Marlene A. Endozo, Lyka M. Esguerra, Michelle Carmel B. Espiritu, Janelle Rajen S. Fajiculay, Joanna Marie T. Lopez, Evangeline Porto, Maria Lyn Sarmiento, Kris Jeine Laizl Kaez Tobeo, Baby Jane I. Point of View The group used the point of view of Wegmans Food Market’s management. II. Time Frame The case happened during the maturity of Wegmans Food Market. III. SWOT (Strength, Weaknesses, Opportunities, and Threats) Analysis Strengths 1. Wegmans Food Market is a well-known premier grocery chain as it offers high product quality and excellent service to customers. 2. It is positioned in good locations in United States where it does its business. 3. It offers variety of products and extended additional features wherein customers can choose from. 4. The company's produce department employs specialized way of transferring produce to reduce bruising 5. It maintains a strict control on its suppliers considering the quality and timeliness of deliveries. 6. It involves the coordination of departments in verification of inventory count. 7. It has good people who are well-trained, knowledgeable, and committed to the organization. 8. It continues to adopt technological processes and systems to maintain its competitiveness. Weaknesses 1. Because of too much emphasis on satisfying customers, high cost of improving the products and service is somehow...
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...Case: Training for Excellence at Wegman Food Market Wegmans Food Markets, “a regional supermarket chain based in Rochester, New York, is one of the top 75 U.S. supermarkets in terms of sales volume and is widely respected in the industry. Observers agree that training is a big reason why the company stands out,” (Noe, Hollenbeck, Gerhart & Wright, 2009, p. 209). In this paper I will discuss how training at Wegmans’ is related to its organizational needs and how Wegmans’ measure the success of their training programs. I will also discuss if an e-learning will be an appropriate training method at Wegman and for what aspect of training might it be most beneficial? I will discuss how on-going training for employees can have a positive impact on employee retention Discuss how training at Wegmans’ is related to its organizational needs. “Hiring the right people means more than just securing employees who possess the knowledge, skills, and abilities required to perform a particular job; these people must also be able to acquire new knowledge and skills as jobs and environments change,”(Dreher & Dougherty, 2001, p. 6). Wegman Food Market Human Resources department have to ensure that they are hiring the right people that will provide the customers with superior customer service and commit to implementing the knowledge they receive during training. Wegmans organizational strategy is for the employees to “understand sales and competing on the basis of quality and service,” (Noe...
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...STRENGTHS * Wegmans Food Market has a strong reputation because of its high product quality and excellent service and this attracts customers towards their outlets. It also has a very strong image when it comes to its owned organic food production and retails. * It has a very good employee percentage. It employs over 23, 000 people in its chain and they are constantly trained to learn more about its operations. These employees are motivated by compensation, benefits, and profit sharing. The company also attracts other grocery stores to send representatives to them for firsthand look at operations. * The company’s sales are exceptionally high as compared to average supermarkets. * The company’s stores have producing sections which are so much bigger than the average supermarkets’. Each store has special features. Some has a Market Cafe with different food stations. The customers can choose from different varieties of products. * The company’s continuously adopting new technologies to maintain competitive advantage over their competitors. It uses a system which can help them keep track of their inventory to determine the units on hand because too much of this can add to their department’s cost while having too little can cause shortages. * The company is open to new ideas. It uses a system known as “farm to market” in which the goods are directly delivered to stores. This helps them in reducing their inventory holding cost. * The company has a strong...
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...Assignment Two: Human Resource Strategies of Google, Inc. & Wegmans Food Markets, Inc. BUS 508-Contemporary Business Alisha Ball Dr. Solomon Fakinlede Strayer University Compare and contrast the two (2) industries you have identified in terms of size, products, services, customers, economic and regulatory environment. Human resource management/ strategies refers to a various number of policies as well as practices that influence an organization significantly. It is related to employee behaviors, attitudes, as well as performance. These strategies are used to give organizations a competitive advantage particularly in the areas of recruitment, training and development, and diversity management. These policies and strategies help promote the practice of helping organizations to achieve their business goals as well as objectives by developing the knowledge and skills of employees in order for the organization to meet its mission as well vision. These strategies are often very strategic as well as goal oriented and helps organizations adapt to change as well as meet the needs of the consumers that they serve. These strategies help to make organizations some of the best companies to work for. Google, Inc. ranks number one on the 2015 Fortune 100 Best Companies to Work For. Google is a global company that develops technology including web browsers, smartphones, smart contact lenses and social media apps to help keep people connected. Their innovative technology as...
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...I have chosen Wegmans Food Markets for the company I am going to analyze. I chose Wegmans specifically because I used to be employed there many years ago. I have insight as a working level employee and manager in that company. Today, when I stop into one of the stores, I have a unique perspective on what I see. After this week's readings, I can see what I believe are the strategic capabilities. Wegmans is a family-owned grocery chain in the north-east region of the US and headquartered in Rochester, NY. The chain is comprised of 86 stores with 46 being in New York State. They employ about 44,000 people and have annual sales of about $7.4 billion. Wegmans has been voted one of the best companies to work for in America since 1993. CEO Danny Wegman runs the company; Colleen Wegman, his daughter, is president. Strategic Capabilities Becker, Huselid, and Beatty define strategic capabilities as, “…those business processes that execute the firm’s strategy and are the source of any competitive advantage” (Becker, Huselid,&Beatty, 2009). They go on to describe a capability as an organizational asset that combines talent, information, technology, and routines. The authors offer a simple question set to allow for the analysis of finding out what strategic capabilities the company offers. Figure 1. Diagnosing Strategic Capabilities (Becker, Huselid,&Beatty, 2009). Wegmans has several strategic capabilities: 1. Real...
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...CASE ANALYSIS #1 Wegmans Food Market Group 1 (BSA 3201) Alido, Jessica _________________ Bautista, Shirley H. _________________ Como, Shandy G. _________________ Evangelista, Clariz B. _________________ Garcia, Gian Pauline _________________ Gonzales, Realyn _________________ Ilagan, Kevin Allen _________________ Marquez, Mayette R. _________________ Pablo, Daniel Ezra M. _________________ Zaraspe, Glaiza I. _________________ I. Point of View The group will use the point of view of a marketing strategist. II. Time Frame The case happened during the maturity of Wegmans Food Market. III. SWOT Analysis Strengths 1. The company operates over 70 stores in Rochester, Buffalo, Syracuse, New York State, New Jersey, Pennsylvania and Virginia. 2. The company employs over 37,000 people and has annual sales of over $3 billion. 3. Wegmans has a strong reputation for offering its customer high product quality and excellent service. 4. Each store has various special features offering different products and services. 5. The company prides itself on fresh produce in which it uses the “farm to market” system thus reducing the company’s inventory holding costs and getting the produce into the stores as quickly as possible. 6. Many stores have a full-service butcher shop offering a variety of fresh meat products with highly-trained employees that instills a “selling culture”. 7. Wegmans continually analyzes store operations to improve processes...
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...Wegman Case MGMT1120 Introduction to Business 2/24/2013 Instructor: Michael Cook Sarah Gilbert Sarah Gilbert MGMT1120 Introduction to Business Instructor: Michael Cook Wegman Case February 24, 2013 Wegman Case 1. Wegmans has always been managed by members of the Wegman family. Do you think the company could continue its winning way if the next generation doesn’t want to take over, forcing the company to hire someone from outside the family as CEO? Explain your answer. In 2012, Wegmans received more than 5,200 requests from people asking the company to open a store in their community. Another 7,600 customers wrote to say how much they like shopping at Wegmans, because they like the products and services offered or appreciate the way Wegmans employees treat them. Wegmans is a major corporate contributor in communities where stores are located. In addition to corporate giving, every store has a budget for community support. Giving is focused in these five areas: * Food for the needy * Strengthening neighborhoods * Helping young people succeed * Healthy eating and activity * Support for the United Way as an effective way to fund programs that make a difference Wegmans has awarded over $85 million in scholarships to more than 26,000 employees since the company inaugurated the Wegmans Scholarship Program in 1984. About 4,000 employees have active scholarships each year while they attend colleges and universities across the country. In 1987...
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...Wegmans: A Company to Excel Ethics of Business Centenary College October 13, 2013 WEGMANS A COMPANY TO EXCEL The Wegmans grocery store chain started its history with two brothers, but today has over 36,000 employees with a genuine commitment to each of them. (Hoovers, 2013) John Wegman first started in the grocery business by opening Rochester Fruit and Vegetable Company in 1916. (History, 2013) The corporate headquarters is still located in Rochester, NY where the company started. (Snapshot, 2013) In 1921, the bothers John and Walter Wegman purchased the Seel Grocery Company. After acquiring the store the brothers introduced bakery and general items to the sales floor. Nine years later in 1930 the name changed to Wegmans and a 20,000 square-foot store with a cafeteria was opened. In 1931 John and Walter Wegman incorporate Wegmans, but the company still remains privately owned. (History, 2013) Wegmans has a history of quickly adapting to technology. The co-chairman Robert Wegman was part of the industry committee that created UPC labels and in 1974 Wegmans started to use bar-codes before most competitors. In 1990 electronic discounts and coupons were initiated. (Facts, 2013) Wegmans has grown substantially since its inception in 1916. The company is located in the northeast of American and has eight-three stores in six states. (Store Locator, 2013) Wegmans is a privately held company which Hoovers estimates the annual revenue exceeded 6.6 billion...
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...Entrepreneurial Innovation or Corporate Advantage? The competitive advantages of Wegmans & how we can apply private innovation to public returns on investment. By Garrett Macdonald, Corporate Finance Major at St. John Fisher College - 2014 Why is Wegmans ranked as #1 by consumers? 1. Their Employee Satisfaction – The “biggies” a) Wegmans has a program called “Competitive Pay” that grants employees the benefit of often being the highest paid employees in their industry. This enables them to attract (in most cases) above average employees compared to their industry competitors! b) Wegmans uses vertical integration. They control almost every aspect of their business (don’t outsource normally) including their own; marketing, legal, engineering (design & building of stores and in-store fixtures), event services, store maintenance, & more. c) Wegmans gives generous scholarships for part time (min. hr. requirement) & full-time employees, including a double scholarship opportunity for full-time employee’s parents. d) Wegmans allows its employees the opportunity to participate in firm-specific investments whereby senior members of staff can exploit geographical trends in food, goods, & services to better serve their customers while being rewarded for their outstanding performance. This builds internal innovation between stores and thus between competitors. e) Internal promotion – often overlooked in a company’s policies, but can often speak to the company’s ability to promote...
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...I. Title of the Case: WEGMANS FOOD MARKETS II. Point of View: Head of Operations III. Time Context: Present IV. Statement of the Problem: How can Wegmans Food Markets further improve its results of operations? V. Objectives: 1. To increase working capital by at least 10% every year 2. To reduce workforce by at least 1% every year 3. To increase customer satisfaction made through surveys by at least 10% a year VI. Areas of consideration: Strengths 1. It is one of the premier grocery chains in the United States, operates with 70 stores and employs 37,000 people 2. Leading since 1979, Wegmans dominates the US grocery market offering basic commodities and food products at a very low price. 3. Has been ranked as the best grocery store and is among the 100 best companies to work for, creating huge brand value. 4. Wegmans Food Market is located in many states which are situated in highly urbanized and economically stable places. 5. Strong reputation of high product quality and excellent service 6. Quality and customer satisfaction are utmost in the minds of Wegmans management and employees. 7. Recognizes value of employees and motivates employees through compensation, profit-sharing and benefits which results to a low turnover rate, which is about 6% compared to the industry rate of 20% 8. Employees are extremely knowledgeable about store operations and are always there for customer assistance...
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...remarkable execution from its faculty. Of the organizations on our rundown the ones decided to research were CHG Healthcare, Wegmans Food Markets and Google. Each of the three of these associations got my consideration for number reasons, however what stood out just enough to be noticed the most and truly made me pick them was the way they esteem their representative’s and strive to fulfill their needs. The greater part of us strive give the most ideal lifestyle workable for our families. At the point when looking for livelihood individuals consider the measure of pay and the profits before choosing which organization to pick. With most organizations their profits bundles will undoubtedly comprise of paid excursion, wiped out days, benefits, and above all nowadays a decent social insurance bundle. Organizations attempt to offer an extensive variety of motivators and profits to pull in the best competitors organizations and to stay focused in their regarded business. Like Google, “numerous organizations today give a plenitude of alluring gimmicks to their workers, for example, solid advantages arrangements, free nourishment, and even help with every day errands like clothing offices.” (Losh, 2011) During my survey of these organizations that are recorded on Fortunes Magazine’s yearly positioning of America’s 100 Best Companies to Work For, Google, Wegmans Food Markets, and CHG...
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...particular job; these people must also be able to acquire new knowledge and skills as jobs and environments change,”(Dreher & Dougherty, 2001). One of the well-known and famous company that have succeed in business as the result of well trained workers is Wegman Food Markets. Wegman Food Market become famous and widely respected in the industry not only because of their success in sales volume but also because of their success in training their workers. This is due to the fact that many observers believe that the big reasons why the company stands out is because the training of the employees. Satisfaction was clearly shown in the customer face whenever they step out from the Wegman Food Market as they are happy buying and serve well by the workers. Wegman Food Market is a regional supermarket chain headquartered in Rochester, New York which is one of the top 75 United Stated supermarkets. The company was privately held and is a family-owned company started in 1916 by the Wegman Family. Robert Wegman is the chairman until his death in April 2006. Currently, Robert’s son Danny Wegman is holding the position as CEO of the company and Collen Wegman, Danny’s daughter is the president of the company. For this year, Wegmans Food Market are listed in third place in the Fortune “100 best company to work for”. Although it falls to the third places ranked behind Google Inc. and Genetech Inc. in 2007, but it holds...
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... Robert Nolley III Today I decided to do my assignment on Wegmans Food Market. There are many driving forces that shaped this privately-held, family owned company that was founded in 1916. Wegmans is a regional grocery store chain that has built reputation on one stop experience. Many of their customers enjoy picking up their prescription, ordering dinner in the market café, renting family videos, and being able to pick up or drop off clothes at the inside dry cleaning. Wegmans believe in giving their customer the best, and they strive to achieve it daily. Founded in Rochester, NY, they have raised the bar on the customer shopping experience. The company takes pride on offering exceptional customer service, high quality goods, and great quantity of choices, and prepared quality foods. Wegmans has appeared on the Fortune’s annual “100 Best Companies to Work For” list since it begin in 1998, and has ranked among the top 10 of eight consecutive years (Fortune.com). In 2013, “Wegmans annual sales of $7 Billion. In 2014, “Wegmans was rank 30th on the Supermarket News list of the Top 75 Supermarkets based on sales volume”(Fortune.com). Wegmans operate 85 stores, and employs over 44,000 people. Competing in a global environment, quality is the main factor that differentiates Wegmans from other large grocery store chains. Wegmans food market is known for high quality products. One of the ways is to ensure quality through the use of...
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...costs. In the case of Wegmans Food Markets, the capacity means the upper limit on the load that this market can sell during a certain period. Since Wegmans Food Market prides itself on fresh produce, predicting the capacity inaccurately such as overestimating the capacity will lead to a high volume of inventory. Some food such as eggs, milk and meat cannot be stored for a long while. If the market fails to sell out all of the food it purchased, it will afford high costs, reducing the competitiveness of the market. On the other hand, if Wegmans Food Markets underestimates its capacity, stock out will happen. Customers cannot find out what they want and as a result, they will seek another supermarket. Losing existing customers or a low customer satisfaction, both of them will cause a bad influence on an organization. Reference: Textbook, Chapter 5 e. Inventory management Although inventory can meet anticipated customer demand and smooth production requirements, inventory is a liability to an organization considering the decrease in value as well as the costs of carrying inventories. Therefore, every organization attempts to remain the Economic Order Quantity (EOQ) of inventory, which can both satisfy the level of customer service and control the costs of ordering and carrying inventories. In addition, the volume of inventory will influence managers’ decisions on ordering. In the case of Wegmans Food Markets, this market uses a “ farm to market” system whereby local growers...
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