...Executive Summary The following case study analysis examines the Chattanooga Ice Cream division’s recent failures in light of Stay & Shop’s recent decision to replace CIC with Sealtest in all of their Southeast Stores. It will shed a light on the dysfunctions and shortcomings of the team and their leader. A comprehensive analysis will follow and break down where CIC has failed both within the company and in the marketplace. After an examination and analysis is complete, I will offer a series of recommendations that must be made in order to bring CIC back to profitability and relevance. Introduction Chattanooga Ice Cream is in trouble. They have suffered from a lack of leadership, poor management, lack of marketplace knowledge and a dysfunctional team. Due to these reasons, they have found themselves in a position where their third-largest customer, Stay & Shop, has decided to replace them with the Sealtest line in all of their southeast region supermarkets within the next 90 days. This decision has caused the company, and their leader, Charlie Moore, to go into panic mode in an attempt to keep the business afloat, while also increasing revenue and expanding the product line while facing external stressors that include the competition introducing premium and “mix-in” flavors and the sagging consumption of ice cream. The Issues and Problems After a lengthy review of the case study, I have come to recognize three distinct problems that CIC faces. They have an unclear...
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...CHATTANOOGA CASE ANALYSIS ASSIGNMENT 2 Chattanooga Case Analysis Assignment 1 Tomas Thomson Jack Welch Management Institute Dr. Earl Richardson JWI 510 November 14, 2015 Abstract The goal of this paper is to analyze the Chattanooga Ice Cream Case. The Chattanooga Ice Cream case is a case study where senior officers of a food company have opposing views for turning a declining business around during a crisis. The general manager, Charles Moore is faced with several challenges. He has a consensus-oriented style that asks for his team’s opinion before making a decision. His style might not be the best for this situation. He is faced with choosing several competing ideas, managing conflict within his team and a quickly approaching deadline. Keywords: Conflict, Peer Relationships, Conflict Resolution Style, Group dynamics, Interdepartmental Relations, Management communication, Candor, Teams CHATTANOOGA CASE ANALYSIS ASSIGNMENT 2 Charles Moore’s conflict resolution style, indecisiveness, and management of group dynamics drove his business unit to near failure. By modifying his style, Charles Moore can turn his team and company around from near failure to a profitable division. Case Analysis: Introduction – Background on Chattanooga Chattanooga Ice Cream, Inc. was founded in 1936 as a subsidiary of Chattanooga Food Corporation. The Ice Cream Division was one of the largest regional ice cream manufacturers in the United States...
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...assumptions. We must first be aware of these assumption so that we can make genuine assessments. Critical thinking is how a person assesses the reasons for or against a decision being made. Assumptions are neither good nor bad until fully assessed. It is important to remain unbiased during a critical thinking exercise. This can be difficult due to the influence of our emotions on our decisions. Our emotions make up who we are which can sometimes cause barriers when making a critical decision. The trick is to not ignore or deny our emotions but learn how to manage and handle them. In order to manage our emotions we may need to argue with ourselves or others whether or not something is true or not. A good argument will also lead to one or more conclusions in determining what the final decision should be. The ultimate objective in thinking critically is to come to conclusions that are correct and to make decisions that are wise. (Moore & Parker, 2012). Critical thinking is not making ill formed decisions but making decisions that have been thought through and weighed to come up with the best conclusion. It usually isn’t our first thought that comes to mind. Only after we go through the critical analysis can we correctly assess the true situation and determine the proper course of action. Once we have resolved the proper course of action we will be much more comfortable with our decisions and we will have greater confidence in the results. References Moore, B.N. , &...
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...Chattanooga Case Analysis Jack Welch Management Institute JWI 510 25 July 2015 I. Abstract. In this paper we will explore the Chattanooga Ice Cream Division (CICC) case study (Sloan, HBR, 2003). We will review the significant changes that were taking place internally at the CICC and externally within their market. We will explore these internal and external variants that include: changes in key leadership positions on the CICC staff, internal alliances, customer demand for product diversification and competitor responsiveness to customer demands. All of these factors had a direct impact on CICCs bottom line and resulted in loss of market share. II. Introduction The CICC, a wholly owned subsidiary of the Chattanooga Food Corporation (CFC), was trending downward from 1991 thru 1996 and reported five consecutive years of decline. The bad news continued to grow; in 1996 the division president and general manager Charlie Moore learned that Stay & Shop a 6.5M account and their third largest customer was dropping CICC for the Sealtest line of ice cream products. Faced with losing more market share and a steady downward trend; immediate and major action had to be taken in order to turn the situation around. Charlie was given 120 days to accomplish the task of returning the CICC to the profitable division it once was. The CICC management team had varying degrees of experience in the market and all had their own opinions on the root causes that led to the loss...
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... 2 Abstract In this paper I will do an analysis on what I think cause the downfall of Chattanooga Ice Cream. I will also give and observation of the Chattanooga Ice Cream Division and how lack of respect and communication caused them to lose one of their biggest clients. I assay Charlie Moore’s leadership style. I will see how things could have been handled differently, if they would have applied teamwork and good leadership to the equation. The Downfall of Chattanooga Ice Cream 3 Introduction Chattanooga Ice Cream, Inc. was a division of Chattanooga Food Corporation, which was founded in 1936. The Ice Cream Division of Chattanooga Foods was one of the largest regional ice cream manufacturers in the United States, (Sloane, The Chattanooga Ice Cream Division, HBR, p.2). Following the loss of Stay & Shop one of their largest customer, Charlie Moore the division’s president and general manager, and his executive management had several meetings to discuss the future of the division and their product. Moore was responsible for the outcome of the company’s future, and dealing with the conflicting attitudes and opinions of the members of his team. It was his responsibility to make sure everyone was on the same page to get the company back up and running properly. Charlie Moore as a Leader If I had to give detail as to what type of leader Charlie Moore was on the DiSC he would be a S & C leader. He preferred an orderly...
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...leadership using Jack Welch’s eight essential rules makes be believe the first issue with this team is leadership. Charles was brought in to improve the division’s performance as it had been declining or several years. However, his leadership approach has not been successful and there is no indication that he intends to ake another approach. The issues that became apparent after reading this case was that the team does not trust Moore, let alone each other. There seems to be no candor or transparency. In addition, a leader spreads optimism and positive energy; this was missing in the meeting. His preference for group-based decisions makes me think that would not be able to make a quick decision without consulting others. He seems incapable of making a gut call and taking risks with is another action that a leader must be able to take. To lead a team like this the focus of the leader has to shift to relationships and developing team members. Moore has to be able to support this team and move away from managing a team and begin leading the team. Moore also has to be able to motivate and align people his team, which is crucial in getting a team and to buy-in to a strategy. Some of Moore’s actions, such as ignoring the conflict within the team, have been detrimental to establishing himself as a competent leader. Assessing the team as a whole, there is also the absence of trust. In the dynamic of a team, trust is the assurance that team members feel that their colleague’s intentions...
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...Literary Analysis Rough Draft of Happiness I. Introduction: The Other Wes Moore is a story about two boys with similar backgrounds and similar situations, growing up in similar neighborhoods. In fact, at first glance, the reader might be compelled to view these boys as the same, and wonder what caused their lives to end up so differently. To that question the answer is easy – the boys had one major difference that drastically influenced their futures: their mothers. Thesis: Wes Moore wrote The Other Wes Moore to show that if children do not have strong parental figures they will not be successful in life. Body Paragraph 1: A. Topic sentence: There are several situations in which Wes’s mother, Mary, does not provide the guidance that her son so desperately needs. B. Context: After skipping school and partying with his friends, Wes comes back to his house visibly intoxicated. Mary and her boyfriend seem to think that Wes’ state is pretty entertaining, and they make fun of him for it. Quote: “Mary laughed, watching him squirm. ‘Well, at least now you know how bad it feels and you will stay away from drinking,’ she said” (Moore 62). C. Evaluation (3-4 sentences) – evaluate quote and link back to your thesis statement: Instead of providing some sort of punishment, or even sitting Wes down and talking to him about his substance use, Mary brushes off the situation. Mary chose to ignore Wes’s substance abuse because she didn’t think it was a big deal. Instead, she allowed...
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...Jacob Moore GBA 673 Business Intelligence Jacob Moore GBA 673 Dr. Lara Preiser-Houy, CDP August 20th, 2013 1|Page Jacob Moore GBA 673 Table of Contents Abstract ....................................................................................................................................................... 3 Introduction ............................................................................................................................................... 3 Background ................................................................................................................................................ 4 Conceptualization ..................................................................................................................................... 4 BI 1.0 ......................................................................................................................................................... 4 BI 2.0 ......................................................................................................................................................... 5 BI 3.0 ......................................................................................................................................................... 5 Opportunities ............................................................................................................................................ 6 Challenges ........................................
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...maligned in Moore’s trademark docu-tragi-comic style. And by using the platform of a major motion picture to make a direct assault at the root of the problem, Moore has created space in the political mainstream for a radical conversation (radical meaning “going to the root”). It’s a conversation that is desperately needed as the economic crisis continues to devastate low- and middle-income Americans in spite of President Obama’s and Congress’ efforts to stop the bleeding by throwing trillions of dollars at the banks. Yesterday, Democracy Now! reported that while the Dow Jones topped 10,000 for the first time in a year, foreclosures have reached a record level of 940,000 in the third quarter. But with this film airing in major chain cinemas across the nation, the normally taboo topics of how wealth is divided, who owns Congress, and how vital economic decisions are made are now open for discussion in a way they haven’t been in the U.S. for decades. In Capitalism, Michael Moore features the reality of the economic crisis for America’s usually-invisible poor and working class. The movie begins with a family filming their eviction from their own home. In a terrifying scene, we watch from inside their living room window as 7 police cars roll up to throw the ill-fated family onto the street for failing to make their payments. Moore explained in an interview, “You see [a foreclosure] really for the first time from the point of view of the person being thrown out of the house.” This same...
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...advanced technology, decision-making is an integral part of almost all organizations. The people who are challenged in this kind of situation are organizational managers. They have to come up with concrete decisions that are in line with the objects of the companies they are serving. In this case, they are expected to make decisions without fearing the end results. The case in this article is not different. For instance; there are four decisions to be made concerning the best company to be hired to provide computer services for knowledge sharing. Jackson, being the officer in charge of the department, is appointed by the president of McConnell Spices firm as an overseer in this matter. Therefore, he conducted research and came up with his proposals of which, has to be approved by the firm's board members. Despite being incapable of providing the services required by the company, Madam McConnell questions why Jackson has not included Standard Systems in his list. This scenario leaves Jackson with two major decisions to make. Other important decisions to be made are group decisions and the decisions of the board. All these decisions are explained in this paper. Case Study: McConnell Spice Mr. Charles Jackson, a chief information officer at McConnell Spice limited, has to make two critical decisions concerning his findings of a suitable firm that has the potential of equipping McConnell Spice with the required software applications. First, he has to make a decision on whether to...
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...Revision of Manuscript # 17-02-88 Running head: ATTRACTIVENESS AND SEXUAL HARASSMENT Effects of Physical Attractiveness When Evaluating a Male Employee’s Allegation of Sexual Harassment by His Female Employer Karl L. Wuensch and Charles H. Moore East Carolina University Abstract College students (N = 324) served as mock jurors in a simulated civil case in which a male plaintiff accused a female defendant of sexual harassment. The physical attractiveness of the litigants was experimentally manipulated. Mock jurors were asked to decide whether the defendant was guilty or not and to rate their certainty of belief in the defendant's guilt. Jurors were more certain of the guilt of the defendant when the plaintiff was attractive than when he was unattractive. Plaintiff attractiveness significantly affected female jurors’ verdicts when the defendant was unattractive, but not when she was attractive. With male jurors, plaintiff attractiveness significantly affected their verdicts when the defendant was attractive, but not when she was unattractive. Female jurors were more likely than male jurors to conclude that sexual harassment did take place, but only when the litigants were different in attractiveness. Effects of Physical Attractiveness When Evaluating a Male Employee’s Allegation of Sexual Harassment by his Female Employer Physically attractive people are perceived in a more positive fashion than are the physically unattractive (Dion, Berscheid, &...
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...Personal Communication Evaluation and Analysis Tara Moore COMM/400 January 24, 2011 Ruth Bennett Personal Communications Evaluation and Analysis I am very creative. I often impress the people I work with, communicate well with my employees and team. I have the ability to ask key questions to find just the right answer. I'm completely committed to the success of the children. I would like to improve in my weakness. Therefore weakness is I have a strong, compulsive need to do things quickly and remove them from my "to do" list, and sometimes the quality of my work suffers as a result. This same need to get things done also causes me stress when I have too many tasks. I get nervous when presenting ideas to people and the fear of public speaking often takes the passion out of my presentations. One of our major competitors has developed a reputation for treating their younger teachers poorly. I'm attending a major teacher’s conference next month. This will allow for strategic networking, and also offer some great training seminars. Mrs. Harris, one of my colleagues, is a much stronger speaker than I am, and she’s competing with me for the aftercare director position. Due to recent staff shortages, I'm often overworked, and this negatively impacts my creativity. The current economic climate has resulted in cut backs for many teachers. Many schools have laid off staff members, and are considering more layoffs in...
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...morals would help guide them in their best decision-making processes more than anything else. However, we all know that it does not work for everyone as history has proven. One's ethical and developmental traits or skills should continually be improving as a person grows, and though they are constantly evolving the fundamentals will always be the same. With one's capability to integrate their personality, ethics, and standards it only encourages a person's capacity for improving their personal values. This paper aims at observing the importance of personal values and having an ethical system in place. With this understanding the discussion leads to the great mortgage fiasco of the United States in August 2006. The economic debacle permeated to a large-scale proportion not only after the head executives made wrong decisions, but the whole tier of the banking system made multiple unethical decisions with potential homeowners. It was at this time that people began to look honestly at their personal ethical beliefs. Wong and Beckham (1992) made the analysis nearly two decades after what we now refer to as the Subprime Meltdown. They were able to identify two theories that would guide one’s ethical behavior, utilitarianism and Ross's prima facie dutie (Wong, 1992). As a person matures it’s perceived that most will choose the right moral decision that will give them the most significant benefit regardless of the cost of their decision. A person’s moral action should cause the...
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...The Giant Pool of Money Analysis The housing crisis that occurred less than a decade ago is a great example, and has become an extensively covered case study, of how dangerous certain biases and heuristics can become if left unchecked on a massive scale. Alex Blumberg and Adam Davidson, in collaboration with NPR News, put together a special program titled “The Giant Pool of Money,” where they explore just how the phenomenon occurred and the underlying factors that contributed through sound bites of those directly involved, affected, or simply aware of the situation as it unfolded. Based on descriptions of various biases and heuristics in Judgment in Managerial Decision Making (Bazerman, 2009), the two biases that prolonged and strengthened the housing crisis in a significant manner can be seen in the “Ease of recall” bias stemming from the “Availability Heuristic,” as well as the “Anchoring” bias coming from the “Confirmation Heuristic.” Bazerman and Moore define the “ease of recall” bias as one where “individuals judge events that are more easily recalled from memory, based on vividness or recency, to be more numerous than events of equal frequency whose instances are less easily recalled.” The housing market and real estate had been doing quite well since the “Dot-com” boom and bust had rattled markets in the late 1990’s. Housing prices were continually increasing, and “lots of people in the mortgage industry had this faith that housing prices in the US simply never go down...
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...Mobile Computing and Social Networking Info Syst Decision-Making\CIS-500 Date: November 23, 2014 In few recent decades several revolutionary and technological steps have been taken in healthcare industry. The emergence of several mobile technologies like WiFi, smartphones, and social networking has discovered different techniques and methods for online medical healthcare. “There are several attractive things emerging in Medicare world with respect to technological innovation. Radiological professionals have access to improved imaging tools than they used in the ancient times, and mobile computation can easily transfer those images to physicians and surgeons all through the hospital — in real time (Moore, 2010).” Social networking and mobile computing are also creating improved ways for the patients. It could have considered awhile, but technology is significantly modifying our healthcare system and the working mode we utilized to perform different things. When we talk about healthcare of patient, vital signs are at the top the list. Nowadays, portable engineering could be used to analyze and signify a better deal of the utilities we employed to go into be professionals for. The utilities percentage that can be checked while utilizing portable innovation is heart rate, glucose for diabetic and circulatory strain. A long--time ago, individuals required to do their business out to their awareness of medical health professionals to observe whatsoever of their mandatory and...
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