...patterns of behaviour (Edinburgh Napier, 2010). These both play a great role in the motivation of staff within an organisation. A main content theory of motivation is Maslow’s hierarchy of needs theory; this concerns the organisation of individual’s needs and the thought of how the classes are related to one another. The hierarchy consists of 5 needs, the most basic, such as physiological needs (sleep, water) are at the bottom of the pyramid. While 2 higher order needs known as esteem and self-actualisation are at the top. It is felt that an individual will not be motivated by the higher needs, unless the lower more basic needs have been satisfied (Edinburgh Napier University, 2010). Acknowledgement of a job well done, concerns the esteem needs, which can motivate an individual as it may often lead to promotion. Maslow’s needs theory holds great promise within organisations, as rewards could be given to individuals, if businesses can discover what level of the hierarchy each employee has reached (tutor2u.net). Although Maslow’s theory is incredibly influential, needs of an individual may differ between different job groups and therefore this theory may not work that way in practice. It is known that many people look for aspects of a job which will satisfy their needs and therefore motivate them, usually some sort of payoff, promotion or reward. An organisation can...
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...What are the main types of agency that organisations use in recruitment? What are their major costs and benefits? I. Introduction This essay examines the major cost and benefits of the main types of agencies, that organisations use in recruitment. In first part I will explain background of the market. Then I will move on to explain each of the types of agency used in recruitment. After that I will carefully examine their major costs and benefits and as a conclusion I will explain where I see a future of the recruitment market, supported by my arguments for the strongest type of market. II. Background One of the ways how the company can attract potential employee is to advertise job vacancies through the employment agencies. Recruitment market in the UK changed a lot over the last decade as it was influenced by factors such as: immigration, ageing of population, evolution of internet, slow growth of economy in the UK, war in Iraq, changes in working patterns and many regulations supporting disadvantaged groups of working age people. The recruitment market is from government side regulated by The Department of Work and Pension. The government is committed to take care of the welfare of its people. Department of Work and Pension helps to tackle contemporary issues with introducing New Deal, creation of Jobcentre Plus and introducing National Minimum Wage. Proposal of the new Welfare Reform Bill is debated in the House of Commons and hopefully will come into practice...
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...to what extent can organisations minimise harmful or unnatural behaviour A growing body of evidence suggests that when employees feel below the belt treated, they can engage in organizational retaliation define as the tendency to make the wrongdoer pay laid off employees can be motivated to engage in retaliation as a way to restore the balance of arbiter, bestow a sense of resolution to the event and help them sens with the strong negative emotions that are typically fellowshipd in reaction to unfairness perceptions in a layoff pg 1 skarlaci Organizational justice or fairness perceptions take a leak been shown to influence the display of harmful work behaviors. Distributive justice, procedural justice, and interactional justice have all been shown to include both harmful work behaviors aimed at individuals, such as political digression and personal encroachment; and counterproductive work behaviors aimed at the organization, such as end product slowdown and property deviance Personality is a predictor of an employees leaning toward counterproductive work behaviors. With regard to the Big Five, conscientiousness, agreeableness, extraversion, and openness to experience all predict counterproductive behaviors. When an employee is low in conscientiousness, counterproductive work behaviors related to the organization are more potential to occur.[60][61] Employees who are low in agreeableness will confront counterproductive work behaviors related to interpersonal deviant...
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...contribute to the success of an organisation? 8 The benefits of SHRM 9 Conclusion 10 Reference List 11 Bibliography 12 Introduction The aim of strategic orientated HRM is the creation of competition advantages by integrated measures in the areas of selection, use, cooperation, remuneration systems, education and further education as well as the motivation of the executives and employees. Strategic orientated HRM comprise not only the selection and development of persons, also the arrangement of an organisation and the corporate culture in accordance with the corporate policy and the strategy from the corporation (Schumacher, 2009). Very important for a good convert of a strategy is a good top management. Which can keep down the strategy to the line managers and normal employees. The strategic management process is typically broken down in five steps as you can see above. The first step in the model begins with senior managers evaluating their position in relation to the organisations current mission and goals. The mission describes the organisations values and aspirations. It indicates the direction senior management is going. A goal is a desired future state that the organisation attempts to realize. The second step the environmental analysis looks at the internal organisational strengths and weaknesses and the external environment for opportunities and threats. The factors which are most important to the organisations future are referred to as strategic...
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...Title: Describe what organisations are and why they exist. Explain how they tend to change over time. An Organisation can be defined as the following: “An organisation is a clearly bounded group of people who pursue separate co-ordinated and formally structured activities which together contribute to a common goal” There are several main components to an organisation; these include clear boundaries, enabling the organisation to identify who belongs to a particular organisation; stable structured relationships which allow for clear lines of communication and collaboration between people; defined and grouped tasks, employees having different roles/tasks to complete and a collective purpose. A similar definition is: “Organising is a process of determining who will perform the tasks needed to achieve organisational objectives, the resources to be used and the way the tasks will be managed and co-ordinated" Although organising is not primarily concerned with the specificity of goals and tasks, how things are organised will ultimately have an effect on which tasks can be attempted and the degree to which they are achieved, it is more successful if given to specific people or groups of people rather than those that do not have the required skills. There are different types of organisations that exist; a sole trader is the simplest of such legal entities. It is owned by one person who runs it and is the only person responsible for the organisation, like a plumber...
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...What changes in the organisation of time, space and discipline are associated with the emergence of modern industrial work? Word Count: 1620 This essay will discuss the changes that occurred in the organisation of time, space and discipline, as a result of the emergence of modern industrial work, whereby society relied upon the use of science, technology and ultimately mechanisation to produce its goods and services. The transition of home based independent work to working for a boss in a factory had many accompanying impacts upon society. Between the years 1300 to 1650, there was a major change in the intellectual culture of Western Europe, towards the apprehension of time (Thompson 1967, p.56). The pre-industrial era was characterized by the organisation work around the four seasons. Work was focused upon the time of year, which would then determine the length of the task and the type of task which would be carried out. Thompson (1967, p.59) suggests there was a disregard for clock time, with focus on the work of Synge; who in his account of the Aran islands states a classic example of this indifference ‘and when I tell them what o’clock it is by my watch they are not satisfied, and ask how long is left them before twilight.’ This suggests during this pre-industrial period, workers were oblivious towards the clock time; rather the time of the day and its proximity to sunset would have a more significant effect in determining their working hours. Although Thompson’s...
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...What are the dangers and the benefits of corporate social responsibility, for employees, management, organisation, society and the environment? An organisation have the leading and progressively essential role in our daily life, for example, the growing of most of the large firm and increase globalisation that refer to the organisation operating their businesses competing with the corporation in the world. One of an idea that has been the concern of the people in the recent years is the social responsibility. Social responsibility is one of the main problems in the business world. There has a link in between society, business and the government. In the past decade, the economic result of the decisions made by them is a major concern. “Currently, the organisations must also think about the authorization, honourable, ethical along with developmental outcomes with their selections.” (Anderson 15). This essay will discuss “ what the dangers and the benefits of corporate social responsibility, for employees, management, organisation, society and the environment. It will argue about the importance for an organisation to have corporate social responsibilities, which bring the advantages and the disadvantages to the society, cooperation and the government. Corporate social responsibility (CSR) is not explain that how much profit that the firm may earn and then donate to some charity organisation, but it is the connection with several actions that bring the benefits to the society...
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...What are the ethical issues (internal and external) facing organisations within the advertising sector and how are they being addressed? Advertising is essential across all sectors of business. It is key to making a business successful because it connects the business with potential customers. It is an increasingly powerful tool however it can be very easily misused. This report will discuss the ethical issues affecting advertising within the private sector and the ways these issues are being resolved. These issues are false advertising, social reasonability and advertising to children. The power of advertising is so great that it can also leave consumers vulnerable. It is said “In one 45-minute journey, the average London commuter is exposed to more than 130 adverts” and in a day “we're likely to see 3,500 marketing messages.” (Owen Gibson, 2005) False Advertising within the Private Sector Within the Private sector there is constant competition between originations, so they must therefore do everything within their power to stay ahead of their rivals. In order to do this they must make consumers believe that their products are better than whatever else is on the market place even if it is similar to their own products. For example the soft drinks coke manufactured by Coca-Cola and Pepsi by PepsiCo can be considered to have the same taste but they are marketed differently and set apart by the brands that make them. “Both companies are continuously trying to develop a...
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...going-concerns and provide benefits to all stakeholders of these companies (present/potential investors, employees, lenders, suppliers and other trade creditors, customers, governments and their agencies and the public). In investing in these companies we have been able to resuscitate them; make their goods/services available to their final consumer, make profit for shareholders, provide taxes for the government, provide valuable economic business opportunities for suppliers, lenders, investors and create jobs. Based on the above I can say that the objectives of my organisation are in line with the strategy to eradicate poverty in developing countries like Nigeria and these have tremendous impact towards expanding global community. Leading Organisations Based on the knowledge gained from this module, I can say that investing in medium size companies relates to leading these organisations. Most of these organisations lack the basic structural elements that assist corporate entities in meeting their proposed objectives/goals. So in investing in these companies (which help to resuscitate and sustain them), we (the investors) act like leaders and the companies’ different managements and staff - our followers. Jackson and Parry (2008), stated that “J.C Rost in his book – ‘Leadership for the Twenty-First Century’ defined leadership as an influence relationship among leaders and followers who intend real changes that reflect their...
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...Believing without belonging is a term used by Davie to describe the fact religion is becoming more privatised, as people have more choice in religious practices that they felt obligated to follow in the past. Many sociologists, such as Davie, argue that religion is not declining; it is just taking an alternate form – such as believing without belonging. Spiritual shopping, a term used by Hervieu-Leger, and ‘Jesus in Disneyland’ are two other ways in which religion is taking on a different relationship within society today. However, other theorists argue that the belief in religion is in fact declining in society, as illustrated by structural differentiation. Weber and disenchantment also support this idea, as well as Functionalists who state that religion involved belonging as well as believing. Firstly, Davie argues that today’s society is trending toward ‘vicarious religion’, where a small number of professional clergy practice religion on behalf of a much larger number of people, who experience it second hand. Even though church attendance may be declining, religious belief is still strong as many people still use the church for rites of passage (e.g. a wedding or a christening). Bibby found that 25% of Canadians attended church regularly, yet 80% of people said they held religious beliefs. Indicating that less people feel obligated to attend church and obey traditional religious teachings, they are able to still have faith in religion but within their private sphere of...
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...MGMT1001 s2 2013 – ‘Spot Collection’ Bring to tutorials week beginning 5 August Topic 1: What is Management? 1. Textbook question: answer Question 2 in the ‘Discussion Questions’ for the Case study Managing McDonald’s Australia on page 36. a. As the CEO of McDonald’s Australia, what is Catriona Noble’s role? According to this case study, Catriona Noble’s role could be responsible for marketing, public affairs, operations, supply chain, the Pacific Islands and business planning, taking on a leadership role for the ongoing development and integration of McDonald’s business plan in Australia. b. Using the four functions as a guide, what activities does she need to undertake in managing the Australia operations of McDonald’s? MS Noble needs to undertake all of the managing functions described by her job. The first function is planning, this case study reports that she need to plan in managing. For example, she planned new items on the McDonald’s menu, including healthy options. She also planned to extend the trading hours. The second function is organizing, she also need to organize in managing the Australia operations of McDonald’s. For instance, she built strong relationships with customers, team members and suppliers. She also created a culture with her staffs. The third function is leading, she also need to lead team in managing the Australia operations of McDonald’s. For instance, she built strong leading skills with more than 85 000 employees. She is the ongoing development...
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...assessment sheet is attached to this outline). All of the peer assessment sheets for the group need to be attached to the group report submission on the pages following the cover sheet. It is the responsibility of the group leader to ensure that all completed peer assessment sheets are included in the group assignment submission. The peer assessment sheets for the group will be considered when allocating marks for the group report to individual group members. If peer review sheets are not included all students in the group will receive the same group mark. Project Aim: This Project seeks to understand to what degree organisations have implemented CRM by analysing the organisations’ use of CRM for customer acquisition, retention and development and the organisations’ use of technology (websites, social media, email) to enhance their CRM and potentially customer experiences with the organisation, The objective of the Project is to ascertain the level of...
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...Service Comprehensive Essay Quality Customer Care can be defined as meeting or exceeding customer expectations every time they visit the organisation or business. Businesses who go the extra mile will win customers loyalty and, in return, customers will keep going back to them. It’s important that businesses earn customers long-term support because it will determine the organization success. In order for the organisation to ensure that customers will continue to utilize their products and services they should be aware of Quality Customer Service, know their customers, know the attitudes and habits that have a significant effect on the service given in the organisation, learn how to deal with difficult customers, enhance customer value, build customer loyalty, master listening, project a professional image in the business also project professionalism on the phone. Quality Customer Service aimed is not only to meet the expectation of customers, but to try to exceed those expectations every time they step into the organisation. These expectations continue to rise as customers become more aware and more sophisticated. The organisation should emphasize on “expectations” and “every time”. When it comes to customers they expect the organisation or business to be friendly, courteous, well-mannered, helpful, have a efficient service and deliver what the company promises, and if their expectations are not met they would look for business someplace else. A customer also expects that exceptional...
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...Managing People and Organisations Organisations When you think of the term organisation it suggests a structure and a purpose. Let’s will consider business organisations you are familiar with, focusing on their structure and purpose! The Organisation There are different types of Organisation: Self-employed Private Limited Companies Public Limited Companies Voluntary Organisations Charities Public Corporations Government-funded service providers Local Authority-funded providers Organisations Every organisation is made up of functions Examples: Finance Human Resources (Personnel) Operations (the making or doing) Sales and Marketing Management How do you build an organisation? Using the areas of its functions Example: Finance The area of business that deals with money Money can be stock, shares, employee wages, buildings and contents, buying and selling Area of considerable power and can tell how a business is performing Human Resources/ Personnel People! Area of business that deals with people such as: Pay Recruitment and Selection Training Contracts of employment Disciplinary/ Grievance Operations The “doing” Operations covers the areas of business that perform the tasks of the business such as: Building Developing new ideas Production plants Sales and Marketing This area of the business is the sales The costs of end product to make a profit (Private Sector) or deliver a service (Public Sector) Responsible...
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...Unit 1: The business environment Help sheet 1.1.1 P1 Describe the type of business, purpose and ownership of two contrasting businesses To achieve P1, you must complete Task sheet 1.1.1, a case study, as well as Worksheets 1.1.1 to 1.1.4. You must also write a detailed presentation about two organisations. • You must ensure that the two organisations chosen are very different. For example, a large plc, such as Tesco, and a charity, such as Save the Children. This will make it easier to compare the environments. • It is a good idea to choose organisations that you are interested in, but that also have a large amount of information available. Therefore, spend some time researching a few organisations that might be of interest to see which one will make this task the easiest. • The same organisations will be used for tasks other than P1 so look ahead in the assignment to make sure the information you will need is available. • Once you have chosen your organisations, you need to research them in order to be able to identify the type of businesses they are. You must identify which scale they operate at and what sector they operate in. Make sure you give evidence and reasoning to back up your decisions. • The purpose and ownership of a business can often be seen on its website. However, you may find a phone interview very useful for collecting all the information you need. This can then be used as evidence. Remember to reference your work when necessary. ...
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