... The above article by Henry Mintzberg enlightens us on what managers actually do. The article differentiates between the traditional myths and actual facts about manager’s role. Traditionally it is thought that a manager’s job is based on four basic aspects: planning, organizing, coordinating and controlling which may be true however the author argues that these aspects only cover a part of manager’s duties. Explain how the structure of comparison (in the article). Mention author’s focus points such as communication, ethics, etc. Managers’ extensive use of verbal media helps to explain why they are reluctant to delegate tasks and are damned by their own information system to a “dilemma of delegation” – to do too much or to delegate to subordinates with inadequate briefing. As an example the author argues that a manager is the person who is under pressure all the time, he has to deal with multiple things going on in his mind, a manager has to keep an eye on each an very employee or sub ordinates he is working with and also pay attention to the surroundings in which he is working. This is one of the facts about the managers where else the folklore is that managers are systematic planners. A good manager always motivates his employees and keep up a good verbal communication with his peers and subordinates, he keeps up a healthy atmosphere at the work place, because through efficient communication a manager can obtain more verbal information and act efficiently...
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...Running Head: What This Manager Didn’t Do! Ethical Dilemma What This Manager Didn’t Do Principles of Organizational Behavior Professor B. Code December 6, 2006 First of all, what is a manager? Stephen P. Robbins’ states, that “a manager is an individual who achieve goals through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do their work in an organization. This is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals (Robbins 4-5).” Research has proven that managers must have skills to be effective and efficient in organizations. Organizations can be schools, church, and work, etc. therefore any group with two or more people. We will look at what it takes to be a manager and how to handle ethical dilemmas in the work place. In 2005 I was tired of working night shift at a state facility that operated on a twenty-four hour basis. So I was sharing this information with someone about the on going situation and they offered me a job as an assistant manager of a fast food restaurant. I was very thrilled because it was a manager’s position and had the opportunity to work the hours I wanted to work. It didn’t seem to matter to the employer that I didn’t have the necessary qualifications. Needless...
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...shouldn't pay for a liberal arts education. By Brian Dumaine, senior editor-at-large Fred Smith sees fast growth ahead in the developing world. Fred Smith sees fast growth ahead in the developing world. FORTUNE -- When Fred Smith founded FedEx in 1971, he had just returned from the Vietnam War, where he had served as a Marine platoon leader and then a pilot, and he was casting around for something to do. As legend has it, a paper he had written at Yale -- he doesn't remember the grade but is pretty sure it wasn't a good one -- laid out the idea for a hub-and-spoke system for delivering time-sensitive items like computer parts. He borrowed money from his sisters, leased some jets, and started his service. Today FedEx (No. 70 on the Fortune 500), with headquarters in Memphis, has 255,000 employees, 688 planes, and more than 90,000 vehicles that operate in some 220 countries and regions. Here's the world according to Fred Smith. Edited excerpts: Q: In 2000 you started morphing from your traditional air express delivery business into ground and into freight. What was the thinking behind that strategy shift? A: Well, in 2000 we were probably competing in a $50 billion annual [sales] market space. Today we're directly competing in about a $350 billion to $400 billion marketplace. Going into ground and freight opened up a market for us with the greatest growth potential over a sustained period of time: the developing world. Middle classes are emerging in various countries...
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...Behavioural/Competency-based Interviews Behavioural interviews are based on the idea that past behaviour is the best predictor of future behaviour. The interviewer will want specific examples of when and how you demonstrated particular behaviours. Prior to interview each position is assessed for the skills/competencies and characteristics that relate to job success. Interview questions are then developed to probe into these areas. All candidates are asked the same questions and notes are taken in order to evaluate candidates. The word competency is widely used in business and personnel psychology and refers to the behaviours that are necessary to achieve the objectives of an organisation. A competency is also something you can measure and lists of competencies form a common language for describing how people perform in different situations. Every job can be described in terms of key competencies. This means that they can be used for all forms of assessment, including appraisals, training needs analysis and of course, selection. • Individual competencies – your personal attributes: Flexibility, decisiveness, tenacity, independence, risk taking, personal integrity • Managerial competencies – taking charge of other people: Leadership, empowerment, strategic planning, corporate sensitivity, project management, management control • Analytical competencies – the elements of decision making: Innovation, analytical skills, numerical problem solving, problem solving, practical learning...
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...exactly right for you or your organization, use these as a starting place, a beginning idea. Consider how you can modify the activity to meet your specific needs. Check back at this site often, as we keep adding ideas. Activity 1) I Wish... Objective: Identify problem areas within an organization in order to select problems you can solve; have a positive impact on organizational culture. Assign people to interview an employee or have trainees interview each other, using the questions below. This will reveal issues that are worth discussing in your training at appropriate times. 1. What do you like best about your job? 2. If you were in charge of the organization, what would you most want to change? 3. What wish for change do you think your boss would make? 4. What could be done to make your job more productive or more enjoyable? Compare answers (if employees were interviewed do not divulge their names, only the data they provided). Discuss and compile a list of suggested changes. Choose those that are appropriate for your training participants—which issues are they willing to tackle? Narrow the list down. If possible choose one item, one suggested change, that you believe is valid and that you could work on. Make this into a group project. Set a plan and assign activities to support the attainment of the goal. Secure organizational endorsement or resources if needed. Keep this list of problems you identified in "I Wish..." and refer back to it at appropriate...
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...Behavior-Based Interview Questions B What are behavior-based interview questions? Behavior-based interview questions are developed around the skills or abilities the employer desires for the position. By asking these questions, employers can get a sense of how the applicant will perform, fit into the work environment, and respond to common job pressures. Flexibility/Adaptability Sample interview questions for this competency are as follows: ► ► ► ► Tell me about a situation where you had to quickly adjust to a change in your department or team priorities. How did this change affect you? Describe a time you had to meet a scheduled deadline while your work was being interrupted continuously. What was most difficult about this and how did you handle it? Tell me about a time a significant change was made within your company or organization. How did the change affect you? Give me an example of a time when you had to balance multiple responsibilities at once. What did you do to keep organized? How did you prioritize your tasks? Appreciating and Valuing Diversity Sample interview questions for this competency are as follows: ► ► ► Interacting with coworkers or customers from different backgrounds or cultures can be challenging at times. Tell me about a challenging time you were faced with a person from a different background or culture. In your own words, describe what diversity means to you. Give me an example of different types of individuals you have worked with...
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...Top Questions 1. Does managing in the Middle East differ from managing elsewhere? 2. In what countries have you worked - what were the differences? Egypt: Very low turn over, people taking one job for life Yemen: Very high turn over, no value for time (chewing GAT), instability 3. Have you managed a multicultural team before? Indian, Filipinos, sri Lankans, French. Syrian, Lebanese.. 4. What were the challenges of running a multicultural team? Adapting personal management style for very diversified background and cultural differences. 5. Give me an overview of who you are/your experience? 6. What's your greatest strength? Building rapport and impact (sphinx) commitment, enthusiasm (training is my passion not profession) 7. What's your greatest weakness? I was perfectionist, idealist and tried to be jack of all trades, which I’m working on “Honestly, I would say that public speaking is an area that I could work on. I tend to get nervous when asked to present to a large group of people. In small team meetings, I’m the first one to stand up and present. But put me in front of a big group and I can get flustered. “Some people would consider the fact that I have never worked in this field before as a weakness. However, being highly trainable and open minded, I have no pre-conceived notions on how to perform my job. Working with your organization will give me the opportunity to learn the job the way you want it done, not the way...
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...say: a) “What is it about the service that you have not liked?” 2pts b) “Would you like to fill out a complaint form? I can get one for you.” 1pt c) “I realize our service is poor today. We are understaffed, so I apologize.” 1pt d) “I am really sorry to hear you say that, but we are trying as hard as we can.” 0pt 2. A customer came to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all employees in your department. You decide to: a) Find the customer after the meeting and apologize. 0pts b) Ask your supervisor if you can be late for the meeting. 2pts c) Arrange to have the customer call you back at a better time. 1pt d) Contact the customer right away and hope that she can be found. 2pts 3. Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn't been involved in any serious accidents, but he's had many near misses. Your supervisor asked you to introduce a new employee, Susan, to the department and to help with her training. Terry overheard and offered to show Susan the safety procedures. Your supervisor thought that would be a great idea. What should you do? a) Tell...
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...about yourself 2. Why did you decide to go back for a MBA? Why Tepper? 3. Why do you feel you will be successful in this position? 4. Tell me about a time when you had to pick up someone else’s slack. 5. How do you influence others to accept your ideas? 6. What do you consider to be your greatest accomplishment? 7. What do you like to do outside of work? 8. Walk me through your resume 9. Tell me about a time you made an improvement to an existing organization or process 10. Where do you see yourself in 5 years? 11. What motivates you to do a good job? 12. Are you comfortable working in a collaborative team environment? 13. How would a previous co-worker describe you? Leadership Questions 1. What is your definition of leadership? 2. Give me an example when you demonstrated leadership 3. Give me an example of your ability to build motivation in your co-workers, classmates, or a voluntary committee. 4. What leadership roles have you played prior to applying for a position with our company 5. Have you ever had an idea or a goal to achieve something that required action by other people? How did you implement this idea? 6. Describe a situation in which you lead a group to complete a complex assignment and motivated others to get the work done on time. 7. How would you build a team from independent individuals? 8. How do you motivate people? 9. How you help ensure that your team meets project deadlines...
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...Observing Deeply Presented by Professor Srikant Datar Professor Partha Sarathi Roy Situation 1 | Apply AEIOU Exercise 1 | Apply AEIOU 1.Apply AEIOU to this situation. What are some of your key observations? 2.As you look and observe, what insight does it give you? 3. Given that insight, does it generate any opportunities in your mind? Situation 2 | Apply AEIOU Exercise 2 | Apply AEIOU 1. Apply AEIOU to this situation. What are some of your key observations? 2. Assuming the situations to happen in sequence, do any similarities emerge in both contexts? Can we come up with an opportunity area? Journey Map A graphic tool used to organize detailed information about an individual’s steps through a process. It is a useful learning device that can be applied to any context. Journey Map Source: HCD Toolkit 2ed. Tested the concept at one subway stop. Waiting transformed into shopping. LOOK Assume a beginner’s mindset. Check assumptions. “Observe” with all five senses. Document the looking. Be patient. Situation 3 | ASK You are a manager of a moving company. Over the past month customers have written to you to complain about the quality of their moving experience with your company. What would you do? Situation 3 | ASK Why did this happen? What would you do differently? "Our crew! They handled a complicated interstate move with professionalism and good humor. Everything arrived safely and in good shape. …I've been so impressed...
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...What Would You Do? Chapter 2 ISG Steelton – International Steel Group, Steelton, Pennsylvania As the day-shift supervisor at the ISG Steelton steel plant, you summon the six college students who are working for you this summer, doing whatever you need done (sweeping up, sandblasting the inside of boilers that are down for maintenance, running errands, and so forth). You walk them across the plant to a field where the company stores scrap metal. The area, about the size of a football field, is stacked with organized piles of metal. You explain that everything they see has just been sold. Metal prices, which have been depressed, have finally risen enough that the company can earn a small profit by selling its scrap. You point out that railroad tracks divide the field into parallel sectors, like the lines on a football field, so that each stack of metal is no more than 15 feet from a track. Each stack contains 390 pieces of metal. Each piece weighs 92 pounds and is about a yard long and just over 4 inches high and 4 inches wide. You tell the students that, working as a team, they are to pick up each piece, walk up a ramp to a railroad car that will be positioned next to each stack, and then neatly position and stack the metal for shipment. That’s right, you repeat, 92 pounds, walk up the ramp, and carry the metal onto the rail car. Anticipating their questions, you explain that a forklift could be used only if the metal were stored on wooden pallets (it isn’t); if the pallets...
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...SRT 1. The student of his college are about to call a strike. They want his cooperation. He _________. 2. Two of his best friends had quarreled with each other. He will ______________ . 3. He has had a quarrel with his uncle and he (uncle) decided to leave the house. He ____________________ . 4. His father wants to marry him with a rich and educated girl, but he is in love with a poor uneducated girl. He _________________. 5. He has been selected for a good job, but his father wants him to the family business, He ______________________. 6. He with six persons had gone on a cycle expedition and one cycle got punctured on desert stretched road. He ________________________. 7. He has quarreled with one of his friends. He ____________________________. 8. A cobra enters the room at night and start going near his brother who is sleeping. He _______________________. 9. While going to the office he finds an accident between a cycle and a bullock cart, he is already getting late. He ______________________. 10. He is caught b decoits and taken to a jungle where they ask him to sign a note to his father for Rs 2,00,000. He will _________________________. 11. His friend hits him. He _____________________________. 12. He has two offrs who are giving conflicting orders. He ____________________. 13. He and his brothers have gone to a forest. He lost his way and it was becoming dark. He ________________________. 14. While coming back from...
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...My first never – gettable love It was 2002. And I had just shifted to a new school. It was hard getting through the entrance as it was an ARMY SCHOOL and it one of the many average students with high hopes and get nothing. It was the first time I knew what girls really are. But that wasn’t so. I was just an dumbass who knew how to take advantage of an extra bulky figure. It was a time when girls used to pull down their socks to flaunt their legs and guys were into all sorts of fights, love and all crap. It was a very hot sunny day in Jammu and I saw a girl with skirt ending above the knee and smooth legs. Ohh.. I love those a lot. I was into watching porn and had started imagining her having sex with me. I had just fallen in love …. That is what all my friends said when they saw a hot girl. Her name was Shikha, daughter of an army personnel. She was great to talk to. But I was into something dangerous. That was the first time I went to a café to search how to propose a girl. YouTube had all such things. I was so dumb that couldn’t even tell her how I felt. Days, Weeks, Months and Years passed by and then came the time I heard that she was leaving the school because her dad was transferred to some other place. I was in eighth and didn’t had guts to even say her BYE. Because I never had a conversation with a girl before. Forget conversation not even a HI. She left and then started my downfall...
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...-Janice is thinking about passing off John’s program as her own. 2. Who are the primary stakeholders(people that might be affected by this situation)? Name atleast 3. -One primary stakeholder would be Janice, the top executive -A second primary stakeholder would be John, the underpaid assistant and his family -A third primary stakeholder would be Janice’s boss -The company itself may also be affected by this situation 3. What are the possible alternatives for Janice? Provide atleast 2. -One alternative for Janice would be to talk to John about presenting the software package program to Janice s boss together so that John gets most of the credit and some recognition from Janice’s boss -A second alternative would be for Janice and John to get together and look at the software package and maybe have Janice put in her input as well, possibly making the package better, since she is highly educated and in a top position. No matter what, they should both present it together. If you are Janice what would you do? Would anyone be harmed? If so, how? Would you be comfortable with this decision? Will it work? Is it fair? If I were Janice I would first of all, definitely give John a raise. He apparently is a hard worker and dedicated to the...
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...“I WANT YOU FOR THE U.S. ARMY!” Now, what would you do if someone were to ask you this? Or if you seen it out in town on a poster? Would you pay any attention to it or just walk on by? Most people would honestly just walk on by, unless, there was something in that particular poster that had caught their attention. Recruiting ads have changed over the years, but this one was popular. This particular recruiting advertisement was an effective argument because of their slogan, Uncle Sam, his stare, his point, and the use of America’s colors; red, white, and blue. I would say this particular recruiting image was for men or boys. Back then it were only the men or boys who could actually join the army. So, this poster excluded any women and girls because they were not allowed to join. The main targeted audience for this was for the younger men and boys, and for more than one reason. The younger they are, the more apt they are to be healthier. The army wants them to be younger because they can move more quickly and act upon things faster than someone who is older. They also want the men who don’t already have a family started because then they won’t have that worry while out in battle and can focus better on what they need to do. Where is the place where you see most advertisements for things? Out in town, right? This image was more than likely posted out in town on public buildings as well, that is where most of a town’s population goes for many different reasons. Having it out where...
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