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Why Is Wells Fargo Wrong

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Wells Fargo and the No Good, Horrible, Very Bad Deed
Wells Fargo, one of the highest ranking among banking corporations, revealed a scandal in late 2016 that affected millions of customers and destroyed the corporation’s brand. The extent of the internal corruption continues to baffle citizen worldwide. Wells Fargo employees created 3.5 million fake accounts, charged 190,000 accounts unwarranted fees and enrolled 528,000 customers in an online bill pay system without their consent. 5,300 employees have been fired in relation to the scandal, and management is being restructured (Egan, “5,300). Wells Fargo claims they hold themselves and their employees accountable for the scandal and has agreed to pay restitution to all victims and almost $350 million in lawsuits and fines (Egan “5,300”). The most important loss for Wells Fargo, however, is the trust of their customers and investors. …show more content…
The pressure from upper management created an “uncomfortable environment” in the words of CEO, Tim Sloan (Egan, “Wells”). The uncomfortable environment prevented employees from reporting the corruption, and those who did could be met with retaliation. One could say the dilemma Wells Fargo’s employees faced was a classic case of Moral Relativism: an employee is directed by management to complete unethical acts or face job loss. Without any alternative, most of the employees chose to create the fake accounts and keep their jobs and livelihood intact. Many of those employees, unfortunately, were fired for violating company policy. This could be taken as a testament for any employee to consider their approach to possible ethical dilemmas, such as this, before it happens. Ask, is it legal? Is it balanced? How will it make me feel about

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