Wireless TechnologyWireless Technology Proposal
In the last decade there has been an increase in portable devices and wireless technology especially in relation to the business world. Party Plates prides itself on being current and our recent move to Access is an example of that philosophy. Recently, however, the company has been plagued by a series of problems such as increased infrastructure costs and a breakdown in customer relationships. The consensus is that wireless technology is the solution. Specifically, Party Plates can benefit from smartphone technology and the use of Global Positioning Systems (GPS). Smartphones will transform our sales people into a more versatile and mobile workforce by utilizing the phones ability to function as a workstation. “Mobile devices increasingly are becoming an integral part of workflow applications” (Rainer Jr. & Cegielski, 2011, Chapter 7: Wireless, Mobile Computing, and Mobile Commerce). GPS will tighten our delivery system by providing real-time traffic information to our drivers. These two types of wireless technology will increase Party Plates effectiveness as a company.
The smartphone of today acts much like a personal computer, rivaling laptops in processing speed and possessing most of a PC’s applications. A smartphone in the hands of a Party Plates salesperson would be able to meet with customers, place orders, and keep in touch with the office all from the field. The Blackberry Bold 9790, for example, contains an integrated GPS, Wi-Fi connectivity, 1 GHz processor, 8 GB of onboard memory and pre-installed apps like Documents To Go which features Word, Excel, and PowerPoint (“Blackberry bold”, n.d.). Having such capability on a mobile platform gives our sales force the means to conduct business on the go. Customer visits can now include showing the client new products, do reorders, track existing orders, and update contact information. With the sales force able to conduct basic business while meeting with customers...