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Workplace Ethical Dilemma

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Workplace Ethical Dilemma Melany Ahlemeyer BSHS 332 December 17, 2012 Kathleen Roberts Workplace Ethical Dilemma This paper will provide information of a workplace ethical dilemma that I have experienced on a personal level or am familiar with. The essential points of the dilemma will be covered along with how this dilemma intersects with my personal values. How the dilemma was or would have been solved with an explanation of why I chose this solution will be included. “Ethics as a discipline refers to both the study of our values and their justification, the actual values and standards of conduct by which we live” (Freeman, 2000, p. 31). “Ethical dilemma is a complex situation that will involve conflicts between moral imperatives” (Freeman, 2000). A few years ago I worked for a timeshare organization operating out of Florida at one of their resort locations in Arizona as a sales agent. This was the first time I had ever worked in the timeshare industry and had been in the real estate industry for 12 years working under a code of ethics through the National Board of Realtors. I was not very familiar with the ethics in timeshare and assumed that the ethics were similar to residential real estate. Within a few weeks of working there I realized that the ethics were very different and, I had many issues regarding whether I should remain there. Management would state that the salesperson should not make inaccurate statements to the client to create a sale but at the same time would encourage it through non-verbal means. We were also told that in overcoming objections it would be acceptable to put the client on the spot by making comments to embarrass him or her into making a purchase. Statements such as, “you mean to tell me that your family is not

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