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Zappos Case Study

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Submitted By jeziel
Words 458
Pages 2
OBJECTIVE

To be able to apply my knowledge and skills that I gained from my studies, trainings and seminars attended as well as to serve the company with commitment, loyalty and honesty.

EDUCATIONAL ATTAINMENT

2010-2011 Bachelor of Science in Airline Management And Accountancy– (BS.AMA) MATS College of Technology

2006-2007 Sta. Ana National High School Secondary

2002-2003 Sta .Ana Elementary School Elementary

EXPERIENCE

June, 2011 – Present AE Stream Resources Inc. Cebu Pacific Ticketing Office 4th floor, Gaisano Mall Davao Job Description: - Compiles and records information to assemble airline tickets for transmittal or mailing to passengers. - Reads coded data on booking card to ascertain destination, carrier, flight number, type of accommodation, and stopovers enroute. - Computes total daily fares, using adding machine, to compile daily revenue report. - Selects ticket blank, invoice, and customer account card if applicable, and compiles, computes, and records identification and fare data, using tariff manuals, rate tables, flight schedules, and pen or ticket imprinter.

June 15, 2010 Philippine Airlines
Dec. 22, 2010 On-the-job Training

TRAININGS AND SEMINARS ATTENDED:

Educational Tour - Company Visit Cebu Pacific Operations, Mactan Airport Processing Zone, AMADEUS Philippines INC., NORTHWEST Airlines, NORTHWEST Airlines, Macatan Cebu INTL Airport February 22-25, 2008

Association of Marketing Educators (Phils.) Inc Theme: Competitive and Innovative Strategies in Marketing September 30, 2008 - MATS Covered Court

Airline Management Seminar March 18, 2010 - AVR-MATS College of Technology

Basic Safety Seminar September 18, 2010 - MATS Aeronautical Laboratory

Aircraft Familiarization Seminar September 25, 2010 - MATS Aeronautical Laboratory

Professional Ethics October 1, 2010 - MATS Aeronautical Laboratory

Abacus Systems Distribution Phil. Seminar October 18, 2010 - Function Hall- Miramar Hotel, Roxas Boulevard, Manila

Philippine Airforce Visit and Orientation October 19, 2010 - Manila, Philippines

Manila Aviation & Aircraft Maintenance Seminar October 19, 2010 - Unit I, Time Square, 8145, Dr. A. Santos Avenue Sucat, Paranaque City, Philippines

Work of a Flight Attendant Personality Development Briefing October 20, 2010 - PAL Learning Center

ICE 101, U. S. Entry & Travel Documents; Facial Recognition and Impostor Detection October 20, 2010 - PAL Davao City Ticket Office, Davao City, Airport, Philippines

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[pic]
PICTURE
2x2

JEZIEL V. CALIAO

B-16 L-53, Saint Anthony Vill. Holy Cross Agdao, Davao City isay_xxx@yahoo.com / jeziel.caliao@gmail.com Contact No: (0912) 7822642

SKILLS

Communication

• Good Communication skills • Speak English and Filipino

Technical

Computer literate particularly MS.WORD, MS. EXCEL and MS.POWERPOINT

Booking Airline Tickets

Booking flights, check baggage and direct customers to departure gates, assist customers once they reach their destination.

PERSONAL INFORMATION:

Age: 20 Gender: Female
Date/ Place of Birth:
Sept. 20, 1991 / Davao City

CHARACTER REFERENCE:

AMADEO SOLITRINO
Chief Mechanic- Lufthansa Technik Philippines INC.
09196764096

ARLENE P. ALLERA, MBA
Program Head – BS AMA
MATS College of Technology
09266295916

Maj. CHRISTOPHER BISCOCHO Security-Duty Officer –
Philippine Airlines
09088911761

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