...Established in 1999, Zappos.com has quickly become a leader in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection, with gross merchandise sales exceeding $1 billion annually. In fact, the organizational culture is a huge part of every association's success. Company's culture and company's brand are really just two sides of the same coin. This analysis will take a deeper look at Zappos company culture and discuss how this culture transmitted and influenced its employees to maximize the productivity, and how to maintain that culture to create more revenue. Signals from Zappos: Helping new employees socialize into the culture At Zappos, it has special terminal and instrumental values based on their 10 core values. These values control the whole organizational members interaction with each other and also with the customers outside the company. The culture affects its organizational behavior significantly. Zappos applies these values to select candidate, training new hires in order to find the fit ones to grow and thrive. Zappos emphasizes their value “Create fun and a little weirdness” and “be adventurous, creative and open-minded” by the hiring process during their hiring and training process thoroughly. Zappos leadership masters how to use the instrumental value convert to the terminal value. Within Zappos, they are looking for team players, and the employees are encouraged to make friends at work（a desired...
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...INVESTMENT DECISION AND CASH FLOWS A positive net present value (NPV) is a direct estimate of value creation for shareholders and is an operational way of carrying through on the strategy of trying to maximize shareholder wealth. To calculate NPV, however we need to estimate the cash costs and benefits of any decision at hand. In this note we discuss the evaluation of investment proposals. Cash Flows: Basic Concepts The cash flows that we will use in our analysis are incremental after-tax cash flows. The incremental-cash-flow rule is that the cash flows relevant in analyzing an investment opportunity are those after-tax cash flows and only those after-tax cash flows directly attributable to the investment. The words incremental, after-tax and cash are critical. The term cash calls attention to the fact that we are interested in cash flow and not accounting profits. Ultimately, financial transactions must be carried out with cash, not profits, so we look to cash as the source of value. As we will see, we are interested in all cash flows affected by a decision under evaluation, no matter how those cash flows are classified for accounting purposes. The term after-tax emphasizes that we are able to keep the cash only after payment of taxes. The word incremental is important because in deciding whether to do something, or whether to pick alternative A or alternative B, differences in outcomes are of interest. What changes as a result of the decision? If a firm replaces a piece of...
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...------------------------------------------------- ------------------------------------------------- PREPARING A CASE BRIEF FOR CASE 3.1 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Lindgren v GDT, LLC ------------------------------------------------- 312 F.Supp.2d 1125 (S.D. Iowa 2004) ------------------------------------------------- Jangling Jewels on the Internet: Can the Court Loop Them In? ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- GM520: Legal, Political, and Ethical Dimensions ------------------------------------------------- CASE BRIEF: CASE 3.1 Case Name: Lindgren v GDT, LLC Case Citation: Lindgren v GDT, LLC312 F.Supp.2d 1125 (S.D. Iowa 2004) Procedural History: Ms. Lindgren filed suit in federal district court in Iowa against GDT for infringement. Ms. Lindgren says that GDT has a Web site and is selling its jewels to residents in Iowa and must come to Iowa to defend a suit because it is doing business there...
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...Zappos Katrina E. Johnson MGT 4800 Thursday May 10th 2012 Linda Mohr Abstract Zappos.com is an online clothing and shoe store. Zippos’ was founded in 1999 and has grown to be the largest worldwide. The CEO Tony Hseih’ leadership has brought Zippos to a level of rapid growth in less than 10 years. He is innovative with his use of relationship marketing. Hseih believes strongly in diversity, ethics, character, and personality within the workplace. Hseih has a clear understand of the use of technology, social networking, and its value within the market place. Tony Hseih use of growing strategy is pivotal in his success. Zappos The original founder of Zippos is Nick Swinmurn. Swinmurn was out shopping one day in the San Francisco area and could not find what he needed. The very same day Swinmurn went to his small home and has an idea for an online shoe retailer. In 1999, the dotcom boom was on the up rise and Swinmurn site was one of the hundred upstarts. Although, most of the dotcom boom went broke, Zappos was experiencing and exponential rise to success. In 2008 Zappos reached $1billion in annual sales and made, it to the coveted listed of the Fortune Magazine’s list of best companies to work for and that same year reached its 10th anniversary. In December 1999, Swinmurn and a few of his partners realized they had used up their investors seed money and were nowhere near close to realizing a profit. One evening the group met at a bar for drinks to commiserate...
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...* Question 1 2 out of 2 points | | | An arbitrator's error in judgment is sufficient to provide a basis for overturning an award. | | | | | Selected Answer: | False | | | | | * Question 2 2 out of 2 points | | | Berle, a dairy farmer, and Clover Creamery, Inc., are engaged in court-annexed arbitration proceedings. The award will be binding on | | | | | Selected Answer: | neither Berle nor Clover. | | | | | * Question 3 2 out of 2 points | | | Shelly and Tom disagree over the amount of money due under their contract. To avoid involving any third party in a resolution of the dispute, Shelly and Tom might prefer to use the alternative dispute resolution method of | | | | | Selected Answer: | negotiation. | | | | | * Question 4 2 out of 2 points | | | In Brower v. Gateway Computer, the issue involved the enforcement of a mandatory and binding arbitration agreement pertaining to disputes between Gateway and its customers. With regard to the agreements enforcement, the court determined that: | | | | | Selected Answer: | because the mandatory fee required by the arbitration forum exceeded the cost of most of Gateway's products, the prohibitive cost of arbitration made the arbitration unfair and biased toward Gateway and therefore nullified the arbitration clause. | | | | | * Question 5 2 out of 2 points | | | Fact Pattern 3-1A Organico Café, Inc., and Pleasant Valley Farm Corporation...
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...Self Critique I drew a still life with a black mask with peacock feathers. The mask has vail that is short with diamonds meeting it with the mask. I also drew a syringe lying over a wrench, next to the wrench slightly to the right l drew a pencil sharpener. I drew it on top of a paper cutting board. There are pearls dropping from the mask. First l drew out a sketch of the drawing. Then I made a collage of the all the objects, and overlapped them the way l seen them. Then started on the final project and drew the contour line of every object. After i got everything proportional and precise i started with the details on the objects, lightly drawing them. Then l outlined the values, and then i mixed and blended the colors and l added tints...
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...Course Description and Learning Objectives Every business decision has legal overtones and most business will be involved in some sort of legal action at some point in their progression. The goal of this course is to discuss issues faced by emerging businesses against the background of what the law can and cannot do. As each semester some new scandal or issue makes the press, we will use current events as a springboard for the topics covered in this course, and I invite you to bring your personal experiences into the classroom discussion. Course Requirements and Classroom Approach The class will be run as an interactive lecture. It is absolutely essential that all required readings are completed prior to class. We will have some flexibility (within reason) to tailor this class to real life experiences each of you may encounter or to certain areas that are of particular interest to this class. There is a lot of reading – I strongly recommend you take notes. Attendance is absolutely essential (and is 25% of your grade). We have a lot to cover and a short time to cover it. While the textbook is the primary source, there are supplemental readings and topics that will come up in class, including current events, which may well find their way into an exam. If you cannot attend, it is your obligation to ensure that you borrow someone’s notes so that you do not miss anything. Blackboard, e-mail and Lexis/Nexis Supplemental readings will usually be posted...
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...The fight was far from over, though. Of the six men captured in the famous photograph, only three would survive the next month of fighting. The slow advance toward the north end of the island, where Kuribayashi and most of his troops had created a strongpoint, was arduous and bloody. Bunkers thought to be "cleared" would suddenly become active again as they were reoccupied by Japanese troops moving up through the tunnel network. It came down to the work of flamethrowers, including a flamethrowing adaptation of the Sherman tank dubbed the "Zippo," and grenades to clear out and collapse the bunkers, one by one. As the marines closed in, Japanese tactics became increasingly desperate. Toward the end several silent, nighttime wave attacks were...
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...MGMT345 Operations Management Zappos Case Study 1. Draw and describe the customer benefit package that Zappos provides. The customer benefit package the Zappos Company provides to their customers is the “Wow Delivery Service” this type of customer service adds taste to consumer satisfaction, particularly when it comes to buying Zappos products online ( Buur, J., T. Binder, et al. 2000). Delivery service was designed to ensure that consumer purchases were appreciated. One service that Zappos provides to increase its business worth is free shipping in both directions for all their purchases, and they often give customers free upgrade surprises, and the company offers customers a 360 day return policy. $44.95 Converse Jeans All Star Core Jeans $49.99 Nike Roshe Run $70.00 $70.00 UGG Classic Short $155.00 Women $49.00 All Star Identify and describe one primary value creation, one support, and one general management process you might encounter at Zappos. Shopping at Zappos, consumers may experience value creation, for instance, one customer stated “I have gotten several pairs of Livie & Luca shoes for my son (three years old) in the past Two years (he was an early walker) and they never disappoint.” The company has been in an online business for a short while, but online customer support has increased each year. The one general management process you might encounter at Zappos is personal service from team members...
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...Zappos Case Study 1. Draw and describe the customer benefit t package that Zappos provides. Identify and describe one primary value creation, one support, and one general management Process you might encounter at Zippos. The customer benefit package Zappos provided to their customers is the” Deliver Wow through Service” for customers who ever order from Zappos , and they also provide free shipping in both directions for all their purchases and they often give customers free upgrade surprise and 360 return day policy. 2. Explain the role of service encounters and service management skills at Zappos. How does Zappos create superior customer experiences? The way Zappos create superior customer experiences is by making sure that their customers are all happy with their order including those customers that have brought the products pass the return date by providing them 365days policy, and also trained their works to be more implored to use their imaginations on customers that they feels has a tough day should be send an overnight flower to her door step the next morning. 3. Describe how any three of the OM activities in the box “What Do Operations Managers Do?” impact the management of both the goods that Zappos sells and the services that it provides. Operations Management is the science and art of ensuring that goods and services OM Inventory management: Zappos it was with fulfillment out of their hands, they were faced with problems of control over service...
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...Footloose 1984 & 2011 COM/170 August 20, 2012 Footloose 1984 & 2011 Footloose! Seen it? Want to? Which one? There are two; one came out in 1984 (directed by Herbert Ross starring Kevin Bacon), and the other one in 2011 (directed by Craig Brewer starring Kenny Wormald). Music and characters are very similar, but the dance moves and time frame are different in both Footloose movies. The first thing noticeable is the difference in the time eras from one movie to the other. In the 1984 movie, the game of chicken is introduced when Ren is challenged to play chicken on farm tractors on a narrow road. Ren is driving one tractor and Chuck is driving the other going toward one another until one tractor goes into the ditch. Now in the 2011 movie, Ren and Chuck play chicken using derby busses to play the game, by racing in a figure eight (with four busses total making sure to not go too fast or too slow). The end is when one of the busses catches on fire, as Ren jumps from the bus, and crashes into the other bus. The other thing one will also notice is the similarities and difference between the reckless behaviors in the two movies, in the 1984 movie, when Ariel (the preacher’s daughter) is leaving church in a car with her friends; Chuck drives up beside the girls. Ariel climbs out of the car onto Chuck’s truck, and at one point Ariel is standing between the two vehicles while an oncoming eight-teen wheeler approaches head-on; both vehicles wind up in the ditch. Another...
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...Discussion Board 2—IS 6679 Instructor: Lori Wingate By Joseph Sanders 18 March 2011 In Discussion Thread B: Provide a personal example, a work example, a school example and include an article or a video (fully referenced and including a URL) relating to differences in e-business, e-commerce, and e-government. Difference between E-Business and E-Commerce: I chose to answer this question because it seemed fitting for today how the business world has evolved over the last 10 or so years in relation to how they conduct business operations. There are numerous differences when it comes to the differences between e-business, e-commerce, and that of e-government. E-business for instance deals with the methods that a company uses to link or combine their external and internal data processing systems in a more efficient and flexible manner, which helps to enable them to work more closely with suppliers and partners. This is what basically allows them to get more of a satisfactory rating per se from their customers in regards to the customers’ wants and needs. It also has a more strategic focus with emphasis placed primarily on certain functions that occur when electronic capabilities are used. It can also be said that e-business are those businesses that run the traditional way but also cater to the needs of their online requests by customers. An e-business is not complete until it can definitely handle phone calls, mail orders and the online activities...
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...IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION HEATHER PERROW, Plaintiff, v. GRAND CANYON EDUCATION, INC., and GRAND CANYON UNIVERSITY, INC., Defendants. : : : : : : : : : : : Case No. 2:09-cv-670 JUDGE MARBLEY Magistrate Judge Kemp OPINION AND ORDER I. INTRODUCTION This matter is before the Court on Defendant Grand Canyon Education, Inc.’s (“GCE”) Motion to Dismiss for Lack of Jurisdiction (Doc. 4) and Renewed Motion to Dismiss for Lack of Jurisdiction (Doc. 21), and Defendant Grand Canyon University, Inc.’s (“GCU”) Motion to Dismiss for Lack of Jurisdiction (Doc. 6) and Renewed Motion to Dismiss for Lack of Jurisdiction (Doc. 22). For the reasons stated below, Defendants’ Motions are DENIED. II. BACKGROUND A. FACTUAL BACKGROUND GCE is a Delaware corporation with its principal place of business in Phoenix, Arizona. GCU is an online university also based in Phoenix. GCE is the owning and operating entity of GCU. Plaintiff Heather Perrow enrolled in online courses offered by GCU after conducting an online search for web-based degree programs. (Perrow Aff. at ¶ 5.) Perrow got in touch with an enrollment counselor, Mr. Brand, who assisted her in filling out the requisite forms for enrollment and financial assistance. (Id. at ¶ 7.) Perrow was informed that the program she had selected, the Master of Arts in Teaching Program of Study, was the appropriate program for her educational background. (Id.) Perrow was assigned a username, password...
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...The Evolution of Management Theory People have been changing the shapes of the organizations for much generation. Looking back towards world history, we can mark out the incidents of people working together in official organizations such as the Greek and Roman armies, the East India Company, the Roman Catholic Church, and the Hudson Bay Company. People have also long been thinking about how to make organizations efficient and effective‐‐ since long before terms such as "management" came into common terms. Early Strategies The adjective 'Machiavellian' is used to Identify Shrewd and manipulative opportunists. Therefore Machiavelli was a great believer in the virtues of a republic. This is a proof in Discourses, a book Machiavelli has written in 1531 while he lived in the early Italian republic of Florence. The principles he set forth can be taken into consideration to apply to the management of organizations today. An organization is more stable if members have the right to express their differences and solve their conflicts within it while one person can begin an organization, "it is lasting when it is left in the care of many and when many desire to maintain it." A weak manager can follow a strong one, but not another weak one, and maintain authority. A manager seeking to change an established organization "should retain at least a shadow of the ancient customs." Another classic work that offers insights to modem managers is The Art of War, written by the Chinese philosopher...
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...expressed its right to exercise its in personam jurisdiction and filed a motion to dismiss the case in Iowa. Yet, Lindgren countered by stipulating that online the company gave the option of delivering its products to Iowa (with FedEx). Ruling: Lindgren failed to make a prima facie case of personal jurisdiction. Yet, the court found that Lindgren’s claim could continue in the central district of California. GDT’s motion to dismiss was denied. Judicial Opinion: Due process requires that in order to subject a non-resident to the jurisdiction of a state’s court, the latter should have a certain minimum contact with it. The contacts with the state should be more than ‘random’, ‘fortuitous’ or ‘attenuated’. Use of a precedent: Zippo manufacturing case. The Zippo court observed that the likelihood that the personal jurisdiction can be constitutionally exercised is directly proportionate to the nature and the quality of the commercial activity that an entity conducts over the Internet. In GDT’s case there is no continuous, long-term contacts or obligations with customers. Indeed, though it is interactive and commercial it is not specifically directed at Iowa. Lindgren countered that because the confusion occurred in Iowa it injured her business. Plus, she argued that the name of her product JEANJANGLES put GDT on constructive notice that infringement of the name...
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