Running head: Corporate Culture/Leadership Actions for Strategy Implementation Corporate Culture/Leadership Actions for Strategy Implementation Assignment #5 Southwest Airlines Strayer University BUS599016VA016-1116-001 Strategic Management September 4, 2011 Abstract This paper examines the corporate culture at Southwest Airlines. The paper will also evaluate the company’s financial performance. Strategic decisions Southwest management should take in order to sustain their
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1. Discuss the corporate culture at Southwest Airlines and how it leverages its culture to achieve a competitive advantage. Southwest’s corporate culture focuses on its employees. A Southwest company principle is that employees come first and customers come second. Management believed that if the employees were kept happy then they would in turn keep the customers happy. The culture was caring and family-like. Their two core values were fun and “Luv”, which was also the company’s ticker symbol
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Bus 599: Crafting and Executing Strategy Dr. Denean Robinson Assignment: Assignment #5: Corporate culture/Leadership Actions for Strategy Discuss the corporate culture at Southwest Airlines and how it leverages its culture to achieve a competitive advantage Whereas the litany at many companies or firms is that customers come first, at Southwest, the operating principle was that employees come first and customers come second. Southwest’s management believe that delivering superior service
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Southwest Airlines in 1966 started off as a small commuter air service owned by an entrepreneur named Rollin King. After over hearing business men complain about there routine drive between San Antonio, Dallas, and Houston Texas. After overhearing these complaints in 1967 King filed papers to incorporate the new airline and submitted an application to the Texas Aeronautics Commission for the new company to begin serving Dallas, Houston and San Antonio. After several years of legal problems from
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Assignment 5: CORPORATE CULTURE / LEADERSHIP ACTIONS FOR STRATEGY IMPLEMENTATION Corporate Culture /Leadership Actions for Strategy Implementation By Rhonda Stanley A Paper Presented in Fulfillment of the Requirement for BUS599 Strategic Management Strayer University Professor Joel Nwagbaraocha September 9, 2010 1. Discuss the corporate culture at Southwest Airlines and how it leverages its culture to achieve a competitive
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#5. Corporate Culture/Leadership Actions Corporate Culture/Leadership Actions for Strategy Implementation Veronica M. Peterson Strayer University Strategic Management - Bus 599 Dr. Donny Bagwell June 14, 2010 Southwest Airlines Discuss the corporate culture at Southwest Airlines and how it leverages its culture to achieve a competitive advantage. Southwest Airlines culture has set them apart from other airlines and companies. Their culture is living the Southwest Way,
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and employs more than 158,000 employees worldwide. The company’s corporate structure consists of the Boeing Commercial Airplanes and Boeing Defense, Space, and Security Divisions (Boeing, 2010). In the early 2000s Boeing struggled and was surpassed by Airbus in annual airline sales. Through the organizing function of management, Boeing is once again the leader in the aerospace industry, continues to build a competitive advantage, and is more flexible, innovative, efficient, and responsive to its
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Introduction to Southwest Airlines 3 1.1 Overview 3 1.1.1 History 3 1.1.2 Southwest Airlines’ offerings 4 1.2 Reasons for choosing Southwest Airlines as a case study on HR practices 5 2 Literature review 5 2.1 HR strategies 5 2.2 Training and development 7 2.3 Compensation 8 2.3.1 Financial compensation 8 2.3.2 Non-financial compensation 10 3 Human resource practices in Southwest Airlines 11 3.1 Human resource strategies in Southwest Airlines 11 3.1.1 Southwest Airlines
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consistent approach, it will be difficult to determine whether standard model types exist, the conditions that make a particular model appropriate, the ways in which models interact with organizational variables (e.g., management styles, structures, cultures), and other critical questions. To be of value, such a framework should have certain qualities. Chief among these are the need for it to be reasonably simple, logical and measurable, while at the same time being comprehensive and operationally meaningful
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Trends in the U.S. Airline Industry One trend in the Airline Industry which has not endeared them to investors has been stock prices. According to Thompson, Strickland, and Gamble, (2010) a significant trend in a drop in stock value has occurred from 2002 to 2007. Analysts indicate positive directions in the next year, however with the Airline Index at $40, Jet Blue showing $5.54, and Southwest at $11.63 one is tempted to ask if there is any direction they can take but up, or out. One can
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