The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must
Words: 8135 - Pages: 33
Demonstrative Communication Paper BCOM/275 Demonstrative Communication Paper “Sending and receiving messages is defined as the process of communication; communication has different meaning to different people. Effective communication between sender and receivers is the shared understanding of information, feeling, thoughts, wants, needs, and the intension of what is being communicated,” according to Cheesebro, O’Connor, and Rios, (2010, p. 5). Communication can be effective, ineffective
Words: 980 - Pages: 4
Challenges in Communication Communication can be conveyed in a plethora of different ways, whether it is a debatable topic between individuals a group of individuals, a problem or issue discussed in a relationship, or every day conversation between friends. Regardless of the situation, the information must be communicated, and perceived, accurately in order for the discussion to yield the intended result. According to “What is Communication?” (2013), “the discipline of communication focuses on how
Words: 850 - Pages: 4
Introduction This report is being prepared to address to CEO on the barriers of effective workplace communication and measures to overcome these barriers. The discussion is divided into two parts namely barriers to communication and next is providing solution for these barriers. Barriers to effective workplace communication includes poor listening skills, non-verbal signals, physical barriers, emotions, lack of subject knowledge, language, overdose of information etc. which are discussed below.
Words: 539 - Pages: 3
Derek Speegle February 20, 2015 Intercultural Communication: Speaking Understanding Intercultural communication is very important in today’s workplace. Mastering the complexities of different cultures and socioeconomical statuses will enhance any business venture. To understand one’s buyers is a strategical way to sell more and learn about clients and competitors. There are many ways that different cultures use both verbal and non-verbal interaction. These forms of interacting may seem like someone
Words: 747 - Pages: 3
The Communication Process Communication is defined by the Oxford dictionary as the imparting or exchanging of information by speaking, writing, or using some other medium (Oxford, 2013). At its fundamental basis communication represents the quality and proficiency that one is able to send and receive messages. However, communication as an academic discourse and its implied relationship to leadership, yield wide-ranging and often ambiguous results. Perhaps the is due to the observations that “from
Words: 831 - Pages: 4
Fundamentals of Effective Communication in the Workplace Deanna Suntaree Strayer University BUS 100- Introduction to Business Professor: Dr. Theodore S. Gorczyca November 7,2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are essential in the workplace. The definition of effective communication is by sent to the sender through a communication channel to a receiver, or to multiple receivers. The sender must encode the information message appropriately
Words: 727 - Pages: 3
MANAGEMENT DEVELOPMENT INSTITUTE, GURGAON Effective Business Communication through Theatre Technique Core Faculty: Ashok Kapoor Course Outline Introduction Theatre is not merely a metaphor for workplace: it already exists in daily life, and workplace is just its extension. Individually and collectively, within and without, people are in a dynamic and dramatic relationship that is now planned or rehearsed and now improvised. The Corporate is engaged in an ongoing drama that is being
Words: 988 - Pages: 4
Miscommunication in the Workplace BCOM/275 Laci Morrison April 30, 2013 Charles Benjamin Many say that communication is key. Communication is a form or getting information from one source to another one and it all starts with a sender/receiver. Then there is a process of changing thoughts and feelings into symbols. This is called encoding. There then follows decoding which is the process of putting meaning to those symbols. With all communication there must be a message and that is the thought
Words: 410 - Pages: 2
Demonstrative communication Demonstrative communication can be defined as the process of sending and receiving messages through exchanges of thoughts, messages, or information. This method of communication includes verbal, nonverbal, written or visual, and sending or receiving messages. Demonstrative communication is conveyed through facial expressions, body language, tone of voice, hand gestures, and eye contact. This form of communication can have positive and negative effects for both the sender
Words: 1146 - Pages: 5
