| | | | | | | Question 1 | | | | A) | Decision Variables | | A: Number of units of Walnuts needed to make a packet of mixed nuts | | B: Number of units of Almonds needed to make a packet of mixed nuts | | C: Number of units of Cashews needed to make a packet of mixed nuts | | D: Number of units of Pennuts needed to make a packet of mixed nuts | | E: Number of units of Pecans needed to make a packet of mixed nuts | | F: Number of units of Hazel nuts needed
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us/documents/individual-examination-bt-plc-m31005.html Individual Examination: British Telecom Cape Town CONTENTS 1 Executive Summary On the surface it would appear that British Telecom has addressed each area of TQM in their effort to implement a QMS system. They have had good financial results. Their people/staff satisfaction is high. Their customer satisfaction index high and are termed “loyal”. What really happened was that they had not implemented TQM correctly. In their attempt to focus
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