IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN MS Candidate Ubedullah Amjad Ali SHAIKH Institute of Business and Technology – Biztek, Karachi, Pakistan Naveed Ur Rehman KHAN Universiti Pendidikan Sultan Idris – UPSI, Perak, Malaysia Email: naveed.r.khan@gmail.com Abstract: The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique
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ABSTRACT Distribution logistic plays an important role in international companies or in Multinational Corporation. It is because most company preferred more competence in the complex and global market. Nowadays customers more concern about how long their ordered product reach to them rather than worrying how the company will deliver the products. As a consequence, time can be used as an indicator in distribution logistic. This research is conducted to explain the consequences of distribution logistic
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International Core UK Non-food Retailing Services Community People Resources and relationships Group performance Key Performance Indicators Risks and uncertainties Financial review General information Our Board of Directors Corporate governance 2 3 4 5 6 6 6 7 8 12 16 20 24 28 30 32 36 38 40 41 42 44 Directors’ remuneration report Financial statements Statement of Directors’ responsibilities Independent auditors’ report to the members of Tesco PLC Group income statement Group statement of
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low level of air pollution remain a public concern, motivated largely by a number of recent epidemiological studies that have shown the positive associations between air pollution and health outcomes using sophisticated time-series and other designs [2]. This review highlights the key findings from major epidemiological study designs (including time-series, case-crossover, panel, cohort, and birth outcome studies) in estimating the associations of exposure to ambient air pollution with health outcomes
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Journal of Business Ethics (2009) 85:147–156 DOI 10.1007/s10551-008-9934-6 Ó Springer 2008 What’s Wrong with Executive Compensation? Jared D. Harris ABSTRACT. I broadly explore the question by examining several common criticisms of CEO pay through both philosophical and empirical lenses. While some criticisms appear to be unfounded, the analysis shows not only that current compensation practices are problematic both from the standpoint of distributive justice and fairness, but also that
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CHAPTER – I 1.1 ABOUT THE TOPIC Quality of work life means “the degree top which members of a work organization are able to satisfy important personal needs through their experience in the organization” QWL could be defined as “the Quality of the relationship between the man and task. QWL is a process by which an organization responds to employee needs for developing mechanism to allow them to share fully in making the decisions that design their lives at work. Quality of
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Annals of Tourism Research, Vol. 27, No. 2, pp. 345±370, 2000 Pergamon 5 2000 Elsevier Science Ltd. All rights reserved Printed in Great Britain 0160-7383/00/$20.00 PII: S0160-7383(99)00073-0 CARIBBEAN CRUISE TOURISM Globalization at Sea Robert E. Wood Rutgers University-Camden, USA Abstract: Caribbean cruise tourism provides a particularly illuminating vantage point for understanding the processes of globalization in the world today. After documenting the rapid expansion of this business, the
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* History Main articles: History of Facebook and Timeline of Facebook 2003–2005: Thefacebook, Thiel investment and name change Z uckerberg wrote a program called Facemash on October 28, 2003, while attending Harvard University as a sophomore (second year student). According to The Harvard Crimson, the site was comparable to Hot or Not and used "photos compiled from the online facebooks of nine houses, placing two next to each other at a time and asking users to choose the 'hotter' person"[14][15][16]
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info@smartinvestment.in smartinvest25@yahoo.in web : www.smartinvestment.in Price VOL : 3 Issue No: 32 RNI No : GUJENG / 2008 / 24320 8 4th Oct. to 10th Oct. 2010 Rs. 12/- CEBBECO, Oberoi Realty and B.S. Trans enters the market this week The listing of Carrer, EROS and Microtech may be most sensational How much the IPOs would be oversubscribed? What about refund? What is the possibility of allotment and listing price? Samtex Fashions Ltd. (BSE Code : 531206) (Rs. 33) In view of
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Unit READING ……………………………………. 2 3 5 Overview exercise ……………………………. Article …………….……………………… Close study exercise ……………………. 4 2 7 WRITING (Argument) ………………............... Suitable Topics for an Argument ……………. Elements of an Argument ……………………. Rational or Emotional Appeal ……………. Dealing with your Opponents ……………. Discovering the Pros & Cons ……………. Organization of an Argument ……………. Strong Argument ……………………. Balanced Argument ……………………. Writing tips ……………………………. Being Concise ……………………………. Using Specific
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