Three Ways That A Hotel Can Use Information Technology To Improve Service Quality

Page 12 of 50 - About 500 Essays
  • Premium Essay

    Organisational Behaviour

    company chosen for this case study is Thistle Hotels with information coming from the parent company GLH Hotels Management (UK) Limited. This organisation has been chosen due to the fact it is a good size company which is part of a bigger organisation. Thistle Hotels itself has seventeen hotels in various city centres in the UK with ten being in central London and four in Malaysia, each hotel has its own restaurant and leisure facilities. The Thistle Hotels website wants to make prospective customers

    Words: 1839 - Pages: 8

  • Premium Essay

    Report Company Visit

    Executive summary: This report is dedicated to provide a detailed analysis of The Movenpick Hotel Hanoi’s selection devices for hiring employees and its strengths and weaknesses. The method of analysis used for this report are examining the Movenpick’s application form and interviewing the hotel’s Human Resources specialist-Mrs. Thoa. After analyzing the raw material from Mrs. Thoa, the results were produced. The selection process follows 3 steps with valid and reliable methods and a set of criteria:

    Words: 2755 - Pages: 12

  • Premium Essay

    Marketing Plan

    1.0 Executive Summary The Russell-Cotes Art Gallery and Museum is a non profit organisation, situated in Bournemouth, exhibiting a collection of art work and artefacts from all over the world. The types of services they offer to the public include: * Educational Visits * Craft Activities * Fun for Under 5’s * Food/ Beverages – Cafe * Family Explorer Travel Bags * Gift Shop * School Holiday Entertainment * Venue Hire * Art Exhibitions * Guided Tours

    Words: 5285 - Pages: 22

  • Premium Essay

    Cheat Sheet

    (Threats: Porter’s 5 forces)“Hard to find elsewhere” * Value PropositionPorter’s 5 Forces * Buyer Power –Do your customers have other firms they can purchase from? | Switching Cost, Loyalty Program * Supplier Power – Do you have choices of suppliers? | Select alternative products or suppliers, Reverse auction * Substitutes – what alternative product/service? | Opportunity Costs, Adding Values * Potential Entrants – How easy to enter? | Entry Barrier * Rivalry – how intense is the competition

    Words: 1345 - Pages: 6

  • Free Essay

    Can Research Rescue the Red Cross

    Government Solutions is a long-standing, trusted source of information technology solutions for the federal government, integrating unmatched network resources and IT managed solutions expertise with innovative technologies from AT&T Labs and a complementary team of industry-leading technology companies. Best known for network leadership in voice, data, video, and managed services, AT&T is a proven solutions integrator, with professional service expertise in enterprise architecture, business transformation

    Words: 3651 - Pages: 15

  • Premium Essay

    Saint Martin

    theory to practice.’ Dear Sir, It is a great pleasure and privilege for us to present the report on ‘developing a sustainable tourism project: From theory to practice.’ Throughout the study we have tried our level best to accommodate as much information and relevant issues as possible and tried to follow the instructions as you have suggested. We sincerely believe that it will satisfy your requirements. We shall remain deeply grateful if you kindly take some period to go through the report and

    Words: 6324 - Pages: 26

  • Free Essay

    Hilton Brochure

    Building a New Hilton Hotel hilton.com © 2007 Hilton Hospitality, Inc. U.S./2007 Index Building a New Hilton Hotel Introduction From Dream to Reality Learning the Language, Navigating the Systems Hilton Communication Channels Online Resources Building Business 2 The Pre-Opening Meeting The Pre-Opening Action Plans Ramping Up & Ongoing Support Hilton Brand Programs Continuous Improvement Process The Customer Really Matters Hilton Serenity Collection™ Hilton Breakfast Hilton Fitness

    Words: 4574 - Pages: 19

  • Premium Essay

    Research Project Reports

    A STRATEGIC ANALYSIS OF A FACILITY SUPPLY DISTRIBUTOR IN BRITISH COLUMBIA by Derek Brooks B.A., Simon Fraser University, 1993 PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In the Executive Masters of Business Program of the Faculty of Business Administration ©Derek Brooks, 2014 SIMON FRASER UNIVERSITY Spring 2014 All rights reserved. However in accordance with the Copyright Act of Canada, this work, may be reproduced, without

    Words: 19646 - Pages: 79

  • Premium Essay

    Financial Study on Service Appartment

    [FIDELITY SERVICE APARTMENT] Course name: Financial Management Dr. Jahangir Alam Professor IBA, University of Dhaka Group 13 IBA, BBA 20th, Section A Date of submission: 23rd June 2013, Sunday 1 Capital Investment Analysis [FIDELITY SERVICE APARTMENT] NAMES ID NUMBER Munkasir Masud Muhammad Saiyedul Muttaqin Bijoya Chakraborty Kashfia Tabassum Ahmed Imtiaz Farhan Bin Habib ZR-06 ZR-11 RH-22 RH-42 ZR-61 2 Capital Investment Analysis [FIDELITY SERVICE APARTMENT]

    Words: 15083 - Pages: 61

  • Premium Essay

    Grabber

    Chapter 3 Information Systems, Organizations, and Strategy 101 I N T E R A C T I V E S E S S I O N : T E C H N O LO GY 7-ELEVEN STORES ASK THE CUSTOMER BY ASKING THE DATA There is probably a 7-Eleven store in your neighborhood, and it’s a convenient place for picking up a can of Coke or a quick ham-and-cheese sandwich. It’s the largest convenience retailer in the world and the number one convenience store chain in the United States, with 5,300 stores. This company started out about 75 years

    Words: 3223 - Pages: 13

Page   1 9 10 11 12 13 14 15 16 50