Assignment 3 – M3
This group interaction involves care workers from Monica Court and I will be discussing the progress of the residents who are maintained within the care home, I will also be discussing the medication throughout the care home and the plan for the medication. I also spoke about whether or not the clients feel comfortable throughout the care home when discussing their personal needs. It will also be suggested on whether or not it will be necessary to have training days once a month to help to improve the professional standards throughout the care home itself. Dave was the manager and was running the group interaction and Nicola and Marie are the senior care workers. Everybody spoke formally to ensure that it was understood that what was being discussed was serious and improvements needed to be made.
Context- In the group interaction the people were involved was Dave who is the manager and Nicola and Marie who are the senior carers throughout the home. They are going to be discussing how the care home can be improved and what parts of their professional careers will need to be put in, in order to ensure that the service users throughout the home are getting the best professional care of which is possible.
Verbal listening and responding skills-Throughout this case study the language in which I used was effective and formal as I understand that this kind of language used in an interview can ensure that the other care workers in the interview understand that the conversations being spoken about were serious and needed to be spoke about. I needed to stay calm and relaxed to make the other carers feel comfortable within their environment and ensure that their opinions were being respected and listened to.
Non-verbal listening and responding skills- In the case study I think that I used a good tone of voice towards and also ensured it was clear and loud enough to understand. The posture that I used was sat up straight with my legs crossed looking professional. I used good eye contact when I was reading I looked at everyone and when someone else was to speak I would pay full attention on what they were saying I also used facial expressions this makes it look a lot more professional.
Reflective listening skills- I used reflective listening as I was repeating the other carers answers in order to ensure that they realised I was listening to everything which they were saying. Doing this made sure that they felt respected to ensure that they kept their opinions coming and ensure that they continued to answer questions
Questioning skills- In the case study I asked a variety of different questions to the care workers so then I had a better understanding of their points of view and so I understood what they think should be done in order for the care home to become a better place.
Environment- The environment which myself and my colleagues were in was quiet and relaxed, this is so everybody could have time to think about what they wanted to suggest rather than not being able to concentrate properly on their suggestions.
Barriers- There was no language difficulties when I was speaking and directing information to the other care workers as everybody was speaking in a clear and loud manner so therefore everybody understands what is being said and nothing is misinterpreted.
Difficult situations- In the group interaction everybody stayed calm and relaxed so therefore nothing could cause the situation to become difficult as everybody understood everybody and listened in correctly the way it should be in a staff meeting.
Defusing anger- In the group interaction I stayed in an appropriate calm and respectful because I was listening to the suggestions being suggested by the other members of staff and ensured that they were being listened to.