Investigating the Impact of OJ & POS upon OCB: An Empirical Study Of LIC Employees In And Around Chandigarh.

A

SYNOPSIS SUBMITTED

TO

UNIVERSITY BUSINESS SCHOOL

PANJAB UNIVERSITY

CHANDIGARH

ON

SEPT 11, 2012

SUBMITTED TO: SUBMITTED BY:

Dr. RUPINDER KAUR BIR PARMEEN

MBA (HR) 3RD SEM

ROLL NO: 18[pic]

CONTENT

1. INTRODUCTION………………………………………………………………..2

- Organisational citizenship behaviour……………………….........................2

- Organisational justice……………………………………………………......3

- Perceived organisational support…………………………………………...5

2. REVIEW OF LITERATURE……………………………………………………6

- Literature review of OCB……………………………………………………7

• Dimensions of OCB…………………………………………………….....8

• OCB as latent construct……………………………………………….......11

- Literature review of OJ………………………………………………………12

• Organisational support theory……………………………………….......13

• Justice fosters employees OCB……………………………………….......14

• Justice builds customer satisfaction and loyalty……………………......14

• Justice builds trust and commitment…………………………………….15

• Justice improves job performance………………………………………15

• Types of justice……………………………………………………………16

• Why employees care about justice? …………………………………......17

- Perceived organisational support……………………………………………18

• Dimensions of POS…………………………………………………….......19

• Organisational support theories………………………………………….19

- Relation between