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2009 2010 Healthcare Criteria

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Submitted By NagaRamesh
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Do your organizations provide an environment which allows a sufficient degree of creativity? Provide support and response of your examples.?

ABC has developed Creative thinking which is part of organization culture and following are major steps taken towards encouraging the creativity.
As a service based company, ABC is lagging in creative thinking since last few years. Due to rapid changes in customer business and product development ABC realized the importance of creative thinking and took major steps towards implementing the right environment. Developed internal systems and integrated with main system called C3 (Creative, Collaborative and communicate) community group where resources can share, build and create ideas through internal talent pool. Formed creative/Innovative forum which is headed by architects, senior managers and technical panel. The goal of this panel is to provide support to individuals and team in situations of financial support, approvals, reviews, feedback and training. This process is motivated by individuals and teams in generating creative ideas, experimenting and presenting to the forum. Also this panel will allow taking certain amount of risk by individuals and accountable.
Another major step is to consolidate existing knowledge management sources into centralized repository where resources can get technical and training sources, lessons learned and best practices for internal and customer centric. This knowledge base is used by teams for generating ideas. Nominate high performance employees to attend professional and scientific meetings and visit customers and benchmarking partners, and when outside experts are brought in to share their know-how via lectures and workshops.
Created separate reward and recognition systems including Idea of the Month, Creative thinking of the quarter awards for
Example: Last 2 years application teams and individuals have created 70 ideas, 35 are implemented in customer locations including Zurich insurance claims division, which reduced errors in processing claims, generating acknowledgements to customers and processing more number of claims/day.

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