CHAPTER 2
1.Describe the hallmarks of scientific research.
2.What are the steps in hypothetico-deductive research? Explain them, using an example not in the book.
3.One hears the word research being mentioned by various groups, including research organizations, college and university professors, doctoral students, graduate assistants working for faculty, graduate and undergraduate students doing their term papers, research departments in industries, newspaper reporters, journalist, lawyers, doctors, and other professionals and nonprofessionals. In the light of what you have learned in this chapter. Which among the aforementioned groups of people doo you think may be doing ”scientific” investigations in the areas of basic or applied research? Why?
4.Explain the processes of deduction and induction, giving an example of each.
5.If research in the management area cannot be 100 percent scientific, why bother to do it at all? Comment on this statement.
6.Critique the following research done in a service industry as to the extent to which it meets the hallmarks of scientific investigation discussed in this chapter.
The Friendly Telephone Company
Customer complaints were mounting, and letters of complaint regarding the problems they experienced with the residential telephones lines were constantly pouring in at the Friendly Telephone Company. The company wanted to pinpoint the specific problems and take corrective action.
Researchers were called in, and they to a number of customers, keeping notes on the nature of the specific problems they faced. Since the problems had to be attended to very quickly, they developed a theoretical base, collected relevant detailed information from a sample of 100 customers, and analyzed the data. The results are expected to be fairly accurate with at least 85 percent chance of success in problem solving. The researchers