...HR04 Training & Development Assignment No.I Assignment Code: 2013HR04A1 Last Date of Submission: 15th April 2013 Maximum Marks:100 Attempt all the questions. All the questions are compulsory and carry equal marks. Section-A Ques. 1 What are the four types of training objectives? Why is it necessary to formulate objectives for all four types? Ques. 2 Consider yourself to be a training manager of a large trading company. Design a format for a TNA [training needs analysis] for this company. Ques. 3 During any training session all trainers’ face many unexpected challenges by way of participant’s queries. Briefly describe the three major dilemmas which trainers face routinely. Ques. 4 What is programmed learning? How is it different from experiential learning techniques? Section-B Case Study:Dunkin’ Donuts Training for Quality and Hustle Dunkin’ Donuts requirement for success is provide a high-quality product at impressive speed. Dunkin’ Donuts promises fresh doughnuts every four hours and fresh coffee every 18 minutes. To meet this requirement, fast-food company face training challenges to train a very young (typically aged 18 to 21) and inexperienced workforce to meet rigorous performance standards. Company must train in an industry where turnover averages 300 to 400 percent yearly and where company locations are widely dispersed. Dunkin’ Donuts has 1,400 shops spanning the United States and 12 foreign countries....
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...ITM352 Training & Development Systems Assignment No.I Assignment Code: 2013ITM352A1 Last Date of Submission: 15th April 2013 Maximum Marks:100 Attempt all the questions. All the questions are compulsory and carry equal marks. Section-A Ques. 1 What are the four types of training objectives? Why is it necessary to formulate objectives for all four types? Ques. 2 Consider yourself to be a training manager of a large trading company. Design a format for a TNA [training needs analysis] for this company. Ques. 3 During any training session all trainers’ face many unexpected challenges by way of participant’s queries. Briefly describe the three major dilemmas which trainers face routinely. Ques. 4 What is programmed learning? How is it different from experiential learning techniques? Section-B Case Study:Dunkin’ Donuts Training for Quality and Hustle Dunkin’ Donuts requirement for success is provide a high-quality product at impressive speed. Dunkin’ Donuts promises fresh doughnuts every four hours and fresh coffee every 18 minutes. To meet this requirement, fast-food company face training challenges to train a very young (typically aged 18 to 21) and inexperienced workforce to meet rigorous performance standards. Company must train in an industry where turnover averages 300 to 400 percent yearly and where company locations are widely dispersed. Dunkin’ Donuts has 1,400 shops spanning the United States and 12 foreign...
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...Report Training Evaluation Submitted by Miss Nathaporn Janped 55760213 MissThunchanok Neamsawan 55760541 MissSirada Janthon 55760718 Present Mr. Lorenzo E.Garin Jr Training and Development Naresuan University International College Content Titles Pages Content 2 Introduction 4 Reasons for evaluating training 5 - Formative Evaluation 6 - Summative Evaluation 6 Overview of the Evaluation Process 8 Outcomes Used in the Evaluation of Training Program 9 -Reaction Outcomes 9 -Learning or Cognitive Outcomes 9 -Behavior and Skill-Based Outcomes 9 -Affective Outcomes 10 -Results 10 -Return on Investment 10 Determining Whether Outcomes are Appropriate 11 -Relevance 11 -Reliability 13 -Discrimination 13 -Practicality 14 Evaluation Practices 15 - Which Training Outcomes Should be Collected 16 - Evaluation Designs 18 - Threats to Validity 18 - Types of Evaluation designs 21 Consideration in choosing an Evaluation design 24 Determining return on investment 25 - Determining Costs 25 - Determining Benefits 26 Other Methods for Cost-benefit Analysis 27 Practical Considerations in Determining ROI ...
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...is also going to provide ethical decision factors, which are going to address or going to be considered in resolving the legal/ethical issues identified within this case. And finally the paper is going to provide an action plan for each of the legal/ethical issues along with recommendations that company can take to help prevent these issues in the future. Nike is one of the famous franchises in the world that sells sportswear for all ages. But is mostly famous for their athlete shoes and apparel and Nike is also one of the major manufacturers of sport equipment as well. The slogan for Nike is “Just Do It”. Nike was founded in January 1962 in Oregon, United States by Philip Knight and Bill Bowerman. Nike has somewhere around 700 or more retail outlets spread all over the world, and has approximately 45 offices only outside the United States. And it employs 30,000 people all over the world. Nike had a revenue excess of $16 billion in 2007. Nike’s factories are mostly located in Asian countries like Pakistan, India, Malaysia, China, Indonesia, Philippines, Taiwan, Vietnam and Thailand. In 1980 the company had a 50% market share only in the United States shoe market and then the company decided to go public and it did by the end of that 1980’s December. Through the 80’s Nike decided to expand its product line so that the line would include many other sports like tennis, golf, baseball, cricket, badminton etc. all over the world. Stakeholders If we view...
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...Corporate greed and global competition to produce goods at the lowest possible price are the main reasons for the existence of sweatshops. It’s much more cost-effective for corporations to subcontract their manufacturing to suppliers who produce goods cheaply by minimizing worker salaries and benefits, skimping on factory and dormitory upkeep and standards, and demanding high levels of productivity (long hours and big quotas) from their workers. Nike manufacturer’s shoes in different countries on subcontractor basis, Although Nike do not own any manufacturing facilities in those countries it is accused of producing its goods where the workers are exploited. Problems a sweatshop can be described as a workplace where workers are subject to extreme exploitation, including the absence of a living wage or benefits, poor working conditions, and arbitrary discipline, such as verbal and physical abuse. Since sweatshop workers are paid less than their daily expenses, they are never able to save any money to improve their lives. They are trapped in an awful cycle of exploitation.. Nike was faced with anti globalization protesters for the following problems Child labor. As the report published by Global exchange in September, 1997 Workers as young as 13 earned as little as 10 cent an hour and worked unto 17 hours daily in enforced silence. Talking during work was not allowed with a violators fined $1.20 to $3.60. Hazardous working conditions If workers got sick or had something’s to take...
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...ASSESSMENT: BSBWHS401A - Implement and monitor WHS policies, procedures and programs to meet legislative requirements ------------------------------------------------- SECTION 1: PROVIDE INFORMATION TO THE WORK TEAM ABOUT WHS POLICIES AND PROCEDURES. ------------------------------------------------- Information relating to these activities can be found in section 1 part 1 – Learning support materials. Assessment 1 Activity 1: Accurately explain to the work team relevant provisions of WHS Acts, regulations and codes of practice. 1. The impact of a workplace injury is wide reaching. Explain. Yes. According to WHS acts there are four types of hazards, accident and disease (physical and physiological), and low work life quality and stress (socio-psychological). And, for all the listed hazards the impact are wide reaching to the work life of the employee and personal life. The impacts will be for the physical and physiological: high compensation costs, medical claims, lost productivity time and poor productivity affecting mostly the working environment, and for the socio-psychological: inefficiency/ineffectiveness, high work dissatisfaction and low job involvement, affecting personal working environment and personal life, in this cases of hazards the consequences can deal with depression. 2. How is the integrity (validity) of information ensured? The integrity of the information is ensured based on the legislation of health and safety under the PCBU (person conducting...
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...is very important that companies set code of ethics to follow in their transactions. This becomes a high profile concern, so companies, in their decision making process, urged these moral value to be taken seriously into consideration not only because these ethical rules express to managers and employees the position to take when acting or deciding on behalf of the firm, but also the company`s image depends on the level of honesty, fairness, and integrity within the firm`s corporate culture. Therefore, it is in the company`s best interest to embrace moral and ethical norms not only to build trust and good relationship between the firm and its stakeholders, but also for social responsibilities concerns. Therefore, the firms` marketing professionals must take all the measure to act as ethically as possible because, the company`s marketing strategy express the voice most stakeholders are concerned about. Keywords: marketplace, business, ethics code of ethics, transactions, concern, decision making process, moral values, image, honesty, fairness, integrity, firm, corporate culture, trust, stakeholders, social responsibilities, marketing, professional, strategy. Introduction Being part of the US Department of Health and Human Services (HHS), the Food and Drug Administration (FDA) was established in 1930 and had mission to be guardian to consumers for their safety and well-being, when it comes to use products in the marketplace manufactured by companies. It gave responsibility...
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...[pic] Report On HRM practices on job satisfaction and firm’s productivity of ROBI Telecom SUBMITTED TO Md. Atiqur Rahman Sarker Lecturer, Department of Business Administration East West University, Bangladesh SUBMITTED BY |Name of the students |ID No. | |Mahmudur Rahman |2009-2-13-030 | |Muhammad Rifat Iqbal |2009-2-10-273 | |Farjana Yeasmin |2009-3-13-034 | |Sarira Hossain |2009-2-10-162 | Course Name: Human Resource Management Course Code: HRM301 Section: 7 SUBMISSION DATE: 1st November, 2011 Letter of Transmittal November 1st, 2011 Md. Atiqur Rahman Sarker Lecturer, Department of Business Administration 43, Mohakhali C/A Dhaka – 1212, Bangladesh Subject: Submission of report on HRM practices on job satisfaction and firm’s productivity of “ROBI Telecom”. Dear Sir, We are writing this letter to inform you that we have prepared our report on HRM practices on job satisfaction and firm’s productivity of...
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... Hetal Vaghora 32 (MBA 1st shift Academic Year 2010-11) Ethics in organization Introduction to ethics Ethics is not a recent discovery. Over the centuries philosophers their struggle with human behavior have developed different approaches ethics, each leading to different conclusions. The word “ethics” which are coined from the Latin word ‘ethics’ and greek word ‘ethikos’ pertains to character. Ethics is thus said to be the science of conduct and morals. Meaning Ethics is the branch of philosophy which is the systematic study of selective choice, of the standards of right and wrong and by which it may be ultimately be directed. Objectives of ethics 1. The very basic objective is to define the greatest good of man and establish a standard for the same. 2. Set moral standards or norms of behavior. 3. An overall study of human behavior: what is moral or immoral should be assessed. 4. Apply judgment upon human behavior based on these standards and norms. 5. Opinion about human conduct is...
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...Employee HANDBOOK PHILIPPINES Welcome to STARTEK Welcome Brand Warrior! Thank you for joining the STARTEK family. Our mission is to enable and empower you to successfully promote and defend our clients’ brands. Our focus is on ensuring that you are successful in your new position. You are now a Brand Warrior ready to empathize with your customers and fellow employees and take ownership to solve the customer’s issue. You have been hired because you have the determination, enthusiasm and passion for excellence. This handbook was developed to describe the expectations we have for our employees. It also outlines the policies, programs, and benefits available to eligible employees. I strongly encourage you to familiarize yourself with the contents of this employee handbook as soon as possible as it will answer many questions about employment with STARTEK. We are in the business of helping people through our interactions with them. We impact lives one conversation at a time every single day. Enjoy your experiences at STARTEK and know that all of us are here to help and be sure to have fun! Chad Carlson President & Chief Executive Officer Welcome to STARTEK Welcome Brand Warrior! I feel it’s a great honor to welcome to the STARTEK family our newest Brand Warriors. At STARTEK, being a Brand Warrior is an opportunity to make a difference. You’ll find the STARTEK team consists of talented individuals working together to create a winning team. The ONE TEAM ...
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...Chapter 1 ETHICS & BUSINESS ETHICS AN INTRODUCTION TO ETHICS Ethics is not a recent discovery. Over the centuries philosophers in their struggle with human behavior have developed different approaches to ethics, each leading to different conclusion. The word “Ethics” which is coined from the Latin word ‘Ethics’ and Greek word ‘ethikos’ pertains to character. Ethics is thus said to be the science of conduct. As a matter of fact it deals with certain standard of human conduct and morals. The field of ethics involves systematizing, defending and recommending concepts of right and wrong behavior. Ethics is a mass of moral principles or set of values about what is right or wrong, true or false, fair or unfair, proper or improper, what is right is ethical and what is wrong is unethical. MEANING AND DEFINITION OF ETHICS Peter F. Drucker writes- “There is only one ethics, one set of rules of morality, one code that of individual behavior in which the same rules apply to everyone alike.” Philip Wheel Wright says- “Ethics is the branch of philosophy which is the systematic study of selective choice, of the standards of right and wrong and by which it may ultimately be directed.” Swami Vivekananda has set the tone for ethics. He says- “Supreme oneness is the rationale of all ethics and morality. Ethics cannot be derived from the mere sanction to any personage. Some eternal principle of truth has the sanction of ethics. Where is the eternal sanction to be found except...
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...Research Quarterly Published by the Society for Human Resource Management Business Ethics: The Role of Culture and Values for an Ethical Workplace FOURTH QUARTER–2009 Whether in domestic or global companies, ultimately, the commitment to business ethics and the foundation is built through organizational culture, with ethical values reflected in the workplace. Business Ethics: The Role of Culture and Values for an Ethical Workplace Abstract An ethical workplace is established through an organization’s culture, values and leadership. To promote ethical behavior, human resource professionals, people managers and senior management need to be knowledgeable about business ethics—from leadership, codes of conduct and related legislation to compliance training, ethical decisionmaking, and cultural and generational differences around ethics. Transparency, fairness and communication are key for establishing and maintaining an ethical workplace. Introduction In the business world today, issues of trust, respect, fairness, equity and transparency are gaining more attention. Business ethics includes organizational values, guidelines and codes, legal compliance, risk management, and individual and group behavior within the workplace. Effective leadership, with open dialogue and thoughtful deliberation, develops the foundation of an ethical workplace, is woven into the fabric of the organizational culture and is mirrored in ethical decision-making. Toward this end, all organizational...
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...Term Paper On Training & Development process on CITYCELL Prepared for MASUD RANA Lecturer of Human Resource Management Course Code: HRM 363 School of Business (UITS) Prepared by MD. Alamin.………………..10410512 MD. Arif miah………….....10410508 MD.Faisal Ahmed………..10410511 Ashrarul anwar sakib…..10410510 Submission Date Date: 26th july, 2012 School of business University of Information Technology & Sciences (Baridhara campus) Dhaka Bangladesh ------------------------------------------------- ------------------------------------------------- Letter of Transmittal 26th july, 2012 Masud Rana Lecturer of Human Resource Management University of Information, Technology & Science (UITS) Subject: Application for acceptance of the report assignment. Dear Sir, It is matter of pleasure & honor for us to have the opportunity to submit our report on “Human Resource Management” as it is a part of our BBA course. During this period of studies, we have tried to put forth our best effect to make this paper a comprehensive one. Still this is not free from any shortcoming due to our limited knowledge. Nevertheless we tried our best to make this report a complete one. All our efforts will be fulfilled if this report is able to clarify and all the requirements, which was assignment to us. We would therefore like to submit this report to you and hope that would show your kindness by accepting this...
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...TABLES OF CONTENTS 1. INTRODUCTION 3 2. VARIOUS ISSUES IN STRATEGIC TRAINING MANGEMENT 3 2.1. Development of training programmes 3 2.2. Role of HR specialist in ensuring the link between the organizations’ overall business strategies and training. 4 2.3. The influence of performance management, affirmative action, talent management on strategic training management 2.4. Robert Bosch (pty) Ltd. 2.4.1. Development of training programmes 5 6 6 2.4.2. Role of HR specialist in ensuring the link between the organizations’ overall business strategies and training. 7 2.4.3. The influence of performance management, affirmative action, talent management on strategic training management 2.5. Socomigh 2.5.1. Development of training programmes 8 9 9 2.5.2. Role of HR specialist in ensuring the link between the organizations’ overall business strategies and training. 11 1 2.5.3. The influence of performance management, affirmative action, talent management on strategic training management 3. CONCLUSION 11 12 BIBLIOGRAPHY 2 1. INTRODUCTION According to MSG (2015), Training and development is vital part of the human resource development.. It is also become more important globally in order to prepare workers for new jobs. In the current write up, we will focus more on the emerging need of training and development, its implications upon individuals and the employers. Employment development is very important...
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...extent has the systems model of training been used? Discuss some of the implications of using this model? Discuss the benefits of the training described in this case for the organization, employees and society? In case one, it provides inadequate information of using systems model of training. First of all, Canadian American transportation System recognize that ferry need highly regulated by U.S Coast Guard and Transport Canada. Therefore, they have to train no experience employees in order to meet the standards of related government officials. They identify two levels of training need to be conducted. One is safety of life at sea (SOLAS), another one is seafarers’ training certification and watch keeping (STCW). Both levels involve a series complicated procedures and trainees need take a lot of responsibilities. * Systems Approach to Training However, in this case, after recognized two levels of mandatory training, the employee were taken to pools to learn a series actions, such as how to jump in to water to get people into safety rafts, and how to use equipment in cold-water conditions. It did not provide information of identifying the needs between employees and organization or designing training program according to the current situation. Therefore, I believe that Canadian American transportation System provide inadequate information of using systems model of training. Theoretically, there are four major parts in systems model of training. These are conducting the need...
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