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5 Behaviors Healthy Organizations Master

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Patrick Lencioni: 5 Behaviors Healthy Organizations Master
Written by Molly Gamble | May 11, 2013

At the Becker's Hospital Review Annual Meeting in Chicago on May 9, Patrick Lencioni, president of The Table Group and author of multiple management books, including "The Advantage" and "The Five Dysfunctions of a Team," discussed the behaviors of healthy and successful organizations. Mr. Lencioni began the discussion by noting that any successful organization must be smart and healthy. Usually, the "smart" side of the equation takes up 98 percent of leaders' attention, not devoting as much energy to maintaining the organization's health, which includes minimal politics and confusion, high degrees of morale, high productivity and low turnover. "Most CEOs say they would give a left leg to have healthier organizations, but it's hard to measure," said Mr. Lencioni. It's more emotional and behavioral, and many leaders find it safer and more objective to improve the "smart" side of things. Unfortunately, it's the often-ignored health aspects of an organization that determine its success. "I have yet to go into an organization and say, 'This could be a great organization, if only those executives weren't so dumb.' Every one is smart enough to be successful, but they're not healthy enough to tap into that knowledge," said Mr. Lencioni. Here are four things Mr. Lencioni said healthy organizations do: 1. They build and maintain cohesive leadership teams. 2. They create clarity by answering six simple questions (which are listed below). 3. They over-communicate. People have to hear things seven times before they believe it. Most leaders don't like to over-communicate because they think it's redundant and inefficient. 4. They reinforce the answers to those six questions, and thus, reinforce clarity. For the second action, here are the six questions Mr. Lencioni said help

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