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A Day in the Life of a Front Office Manager

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A Day in the Life of a Hotel Front Office Manager
Stephanie Stokes
Ms. Michelle Goodman, MAT MS

A Day in the Life of a Front Office Manager
Daily Schedule Time | Activity | 5:00 a.m. | | 5:30 a.m. | Review night audit | 6:00 a.m. | Check property management system and credit card processing machine, call IT to investigate problems | 6:30 a.m. | Meeting with Night Auditor about Thursday’s registration problems | 7:00 a.m. | Meeting with other overnight front office staff for a quick rundown of the registration process, include 1st shift front office staff in brief meeting if they are available | 7:30 a.m. | Have valet check on road repairs | 8:00 a.m. | Meeting with Maintenance Director about a/c problems | 8:30 a.m. | Meeting with Valet Manager to discuss info valet obtained and determine alternative routes | 9:00 a.m. | Check with IT about PMS and cc processing machine problems | 9:30 a.m. | Staff meeting – discuss night audit, briefly discuss Thursday night’s issues since they will be discussed more thoroughly with each responsible department in depth, and address upcoming events including Health Inspection this afternoon | 10:00 a.m. | Check on washing machine delay, clean-up, and repairs, call maintenance to address issue | 10:30 a.m. | Call conference director to apologize for the delay in registration | 11:00 a.m. | Meeting with Security Director and Parking Garage Manager | 11:30 a.m. | Meeting with Food and Beverage Director | 12:00 p.m. | Lunch with hotel general manager | 12:30 p.m. | Lunch continued | 1:00 p.m. | Check with kitchen and restaurant managers (and other necessary departments) prior to health inspector’s visit | 1:30 p.m. | Meet with reservations manager to discuss today’s arrivals | 2:00 p.m. | Health Inspector’s visit | 2:30 p.m. | Health Inspector’s visit continued |...

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