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A Job Matrix Retail Sales Associate at Chern

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Characteristics of the Job | | | | Characteristics of the Worker | | | | | | | Job Duty | Task | Relative Importance of Job Duty (%) | Relative Time Spent (%) | Competency of KSAO | Importance of KSAO or Competency to Task Performance (1=low, 10=high) (E= Essential) | Customer and Personal Services | 1. Greet customers and ascertain what each customer wants or needs. | 20% | 20% | Customer Needs Assessment, meet quality standards for services , and evaluate customer satisfaction | E | | 2. Describe merchandise and explain use, operation, and care of merchandise to customers. | 10% | 10% | Knowledge and skills of promoting, showing, and selling products | 7 | | 3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. | 10% | 10% | Persuade customers to purchase certain things based on their needs and desires. | 7 | Sales and Marketing | 4. Compute sales prices, total purchases and receive and process cash or credit payment. | 20% | 35% | Knowledge of mathematics and when to use it. | 9 | | 5. Answer questions regarding the store and its merchandise. | 10% | 10% | Ability to listen and to understand questions that may be asked by customers, and active listening skills | 7 | | 6. Prepare sales slips or sales contracts. | 10% | 3% | Obtaining information and know how to use POS software | 8 | | 7. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices | 8% | 5% | Knowledge of sales and marketing, and the principles of showing m promoting, and selling products. Including tactics, strategy, and sales techniques | 9 | | 8. Maintain records related to sales. | 5% | 2% | Using basic math skills, and logic and be accurate when recording information | 6 | | 9. Demonstrate use or operation of

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