...Total Quality Pioneers Corrine Oliver MGT/449 Quality Management and Productivity June 3, 2012 Becky McHatten Total Quality is achieved by continuous improvement which involves everyone in the organization. According to or reading total quality is an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments (Goetsch, Davis, 2010 pg. 7). Some of the key elements of total quality management are: Strategically Based : organizations that succeed all have and must have a comprehensive strategic plan which has the following elements, vision mission, broad objectives, and activities that must be completed in order to reach the objectives. This type of plan gives an organization a competitive advantage to becoming a world class organization. Customer Focus: The customer in a total quality setting is the driver, and this is true whether the customer is internal or external. The external customer can distinguish the quality of a product or service, while internal customers do the same for the quality of people, processes and the work ethic connected to the products and service. Obsession with Quality: An organization benefits by becoming obsessed with meeting and exceeding the quality as defined by the organizations internal and external customers. Scientific Approach: People skills, employee involvement and empowerment are important...
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...Total Quality Pioneer Paper Virginia Rackins MGT/449 Bill White October 3, 2011 Quality is something every customer wants in a product he or she is buying. As consumers, we value quality in everything we purchase and expect in life. Quality is something every human need to fulfill his or her wants and needs in life. In this paper, I will try to make the readers understand on how important quality is to our environment and will break down the different elements for quality. “Quality is a dynamic state associated with products, services, people, processes and environments that meet or exceeds expectations and helps produce superior value” (Goetsch and Davis, 2010). Quality simply means that a consumer needs are being met when a product has no defects or deficiencies in it and when the service, people, and the overall experience are handled with the best quality. What is considered as today’s standards may change as time passes. In order for a business to succeed in the business world the consumer has to continually get quality service provided by the employees and the management of the business. Total quality definition has two elements which include: what and the how of total quality. The how element of total quality has eleven components which include: strategically base, customer focus, making quality the #1 focus, scientific approach, hard work and dedication, teamwork, continual process improvement, education and training, freedom through control, unity...
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...Total Quality Pioneers Paper February 21, 2011 MGT/449 Total Quality Pioneers When thinking of quality, it is easy to assume that one is speaking in terms of a product that he or she may have bought or received. The quality of an item is usually what many people base his or her judgments; what is forgotten is that quality is not only the product but also the organization and employees that one deals with purchasing an item or when receiving an item. Quality keeps the global markets competitive and keeps organizations working as hard as possible to keep consumers happy. Total quality is the key reason that the products that are manufactured are products that succeed the expectations of even the hardest critics. Quality and Its Elements Quality can be judged in many different categories. One can judge the quality of a product or the quality of services rendered and one can judge an organization base of these two prior judgments. When attempting to completely understand quality, one must understand the key elements of total quality. There are 11 key elements to total quality that must be examined. These key elements are strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education and training, freedom through control, unity of purpose, and employee involvement and empowerment (Goetsch & Davis, 2010). In regards to strategically based, Goetsch and Davis (2010) stated that for...
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...solutions. According to Plunkett, Attner & Allen (2008) “The classical management focused on finding the “one best way” to perform and manage tasks” (p.38). This school of thought is made up of two branches: classical scientific and classical administrative. The scientific branch arose because of the need to increase efficiency and productivity. The emphasis was on trying to find the best way to get the most work done by examining how the work process was actually accomplished and by paying close attention to the skills of the workforce. The classical scientific school got its roots to several contributors, including Frederick Taylor, Henry Gantt, and Frank and Lillian Gilbreth. Whereas scientific management focused on the productivity of the certain individuals, the classical administrative approach emphasizes on the total organization. The emphasis is on the development of managerial principles rather than work methods. Contributors to this school of thought include: Henri Fayol, Max Weber, Mary Parker Follett, and Chester I. Barnard. During World War II, mathematicians, physicists, and others joined together to solve military problems. The quantitative school of management is a result of the research conducted during World War II. The quantitative approach to management uses quantitative techniques, such as statistics, information models, and computer simulations, to improve decision making. This schooling consists of several branches: The management science school emerged...
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...Total Quality Engineers Paper “Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value.” (Goetsch & Davis, 2010, p. 5) Quality is an important aspect within every business, and to achieve total quality, businesses must follow the key elements associated with it. This paper will define the key elements of the total quality approach and explain why the elements of quality are useful in today’s environment. Furthermore, this paper will introduce one of the total quality pioneers, describe how the use of the total quality elements made the pioneer successful, and discuss the future of quality. 11 key elements of total quality are crucial to the success of businesses today. They are as follows: strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, bottom-up education and training, freedom through control, unity of purpose, and employee involvement and empowerment. All 11 of these total quality elements allow organizations to create a foundation for the business and constantly maintain improvements. Strategies are fundamental to the success of any organization doing business, whether big, or small. The strategies are created to help an organization reach their future goals, which can be found in the mission statement. Focusing on the customers that purchase a product...
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...Version 1.0: 0107 abc General Certificate of Education Psychology 5186 Specification B Unit 1 (PYB1) Introducing Psychology Mark Scheme 2007 examination - January series Mark schemes are prepared by the Principal Examiner and considered, together with the relevant questions, by a panel of subject teachers. This mark scheme includes any amendments made at the standardisation meeting attended by all examiners and is the scheme which was used by them in this examination. The standardisation meeting ensures that the mark scheme covers the candidates’ responses to questions and that every examiner understands and applies it in the same correct way. As preparation for the standardisation meeting each examiner analyses a number of candidates’ scripts: alternative answers not already covered by the mark scheme are discussed at the meeting and legislated for. If, after this meeting, examiners encounter unusual answers which have not been discussed at the meeting they are required to refer these to the Principal Examiner. It must be stressed that a mark scheme is a working document, in many cases further developed and expanded on the basis of candidates’ reactions to a particular paper. Assumptions about future mark schemes on the basis of one year’s document should be avoided; whilst the guiding principles of assessment remain constant, details will change, depending on the content of a particular examination paper. Further copies of this Mark Scheme are available to...
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...Six Sigma (mainly through case studies and action research), there has been little written on the journey towards the integration of the two approaches. This paper aims to examine the integration of lean principles with Six Sigma methodology as a coherent approach to continuous improvement, and provides a conceptual model for their successful integration. Design/methodology/approach – Desk research and a literature review of each separate approach is provided, followed by a view of the literature of the integrated approach. Findings – No standard framework for lean Six Sigma or its implementation exists. A systematic approach needs to be adopted, which optimises systems as a whole, focusing the right strategies in the correct places. Originality/value – This paper contributes to knowledge by providing an insight into the evolution of the lean Six Sigma paradigm. It is suggested that a clear integration of the two approaches must be achieved, with sufficient scientific underpinning. Keywords Lean production, Six sigma Paper type Literature review 1. Introduction The Toyota Production System (TPS) provided the basis for what is now known as lean thinking, as popularised by Womack and Jones (1996). The development of this approach to manufacturing began shortly after the Second World War, pioneered by Taiichi Ohno and associates, while employed by the Toyota motor company. Forced by shortages in both capital and resources, Eiji Toyoda instructed his workers to eliminate all waste...
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...Quality Management Local vs. Global Company Quality There is no absolute definition of quality. The quality in relation to the products may be defined as fit for the purpose. The more it fit for the purpose more quality product it is. We may also define quality as consistently producing what the customer wants while reducing errors before and after delivery to the customer before and after delivery to the customer. The quality is when customer’s expectation are met or exceeded. Quality is ever changing and dynamic phenomenon; a product may have been a quality product in past but no more a quality product today. Elements of Quality The key elements of total quality consist of strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education and training, and freedom control.( (Goetsch, 2010) Other elements include unity and purpose and employee involvement and empowerment. Strategically focus means that organization should have a vision, mission and objective and all activities must be carried out to achieve these objectives. Quality goods should be focused towards customers and people associated with it. Obsession with quality requires all employees to always be focused on bringing the organization to higher level. The scientific approach relates to the structure of the work and being able to make decisions and solve problems that relate to the organization. Freedom through control...
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...Scientific Management - Scientific Management This essay will critically evaluate the scientific management’s importance and its contribution in the current management context. In this era of rapid economic development and industrial expansion of different nations, scientific management has enabled every nation to be involved in this global market. Scientific management is the theory which serves as the ‘backbone’ to many current management theories. Scientific management will be briefly described initially. After that, the essay will identify why scientific management is an important contribution to management theory when Frederick Taylor proposed it.... [tags: Business Employee Management] 1639 words (4.7 pages) $19.95 [preview] Scientific Management - Scientific Management Fredrick Taylor, the father of scientific management. He had a firm belief in "one best way" (Samson & Daft, 2003), of doing something. In the year 1899, Taylor held an experiment that involved German and Hungarian men, whose job involved some very heavy-duty work (Gabor, 2000). To his disappointment, men either refused to work, or wouldn't work to his expectations. The men hated him utterly; to the extent he required security when going home (Gabor, 2000). In his entire dilemma with his employers, in stepped Schmidt, a man not of intelligence but had the strength of a bull and an ox-like mentally required to reach the standards of Fredrick Taylor.... [tags: Taylorism Business Management Essays] ...
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...What is Management? The concept of management has acquired special significance in the present competitive and complex business world. Efficient and purposeful management is absolutely essential for the survival of a business unit. Management concept is comprehensive and covers all aspects of business. In simple words, management means utilising available resources in the best possible manner and also for achieving well defined objectives. It is a distinct and dynamic process involving use of different resources for achieving well defined objectives. The resources are: men, money, materials, machines, methods and markets. These are the six basic inputs in management process (six M's of management) and the output is in the form of achievement of objectives. It is the end result of inputs and is available through efficient management process. The term 'management' is used extensively in business. It is the core or life giving element in business. We expect that a business unit should be managed efficiently. This is precisely what is done in management. Management is essential for the conduct of business activity in an orderly manner. It is a vital function concerned with all aspects of working of an enterprise. Definitions of Management 1. According to George R. Terry, "Management is a distinct process consisting of planning, organising, actuating and controlling, performed to determine and accomplish stated objectives by the use of human beings and other resources"...
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...competitive industrial scenario. The literature on supplier selection criteria and methods is full of various analytical and heuristic approaches. Some researchers have developed hybrid models by combining more than one type of selection methods. It is felt that supplier selection criteria and method is still a critical issue for the manufacturing industries therefore in the present paper the literature has been thoroughly reviewed and critically analyzed to address the issue. Keywords—Supplier selection, Mathematical Programming. AHP, ANP, TOPSIS, I. INTRODUCTION I N most industries, the cost of raw materials and component parts represents the largest percentage of the total product cost. For instance, in high technology firms, purchased materials and services account for up to 80% of the total product cost. Therefore, selecting the right suppliers is the key to procurement process and represents a major opportunity for companies to reduce costs across its entire supply chain. Choosing the right method for supplier selection effectively leads to a reduction in purchase risk and increases the number of JIT suppliers and TQM production. Supplier selection problem has become one of the most important...
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...different aspects of corporate leadership. Related Articles Theories of Management Roles Theories of Total Quality Management Management Theories & Concepts at the Workplace What Is a Blue-Collar Worker and a White-Collar Worker? Advantages & Disadvantages of Matrix Organizational Structures in Business Organizations Advantages and Disadvantages of Diversity in Workplace The taxonomy of management theories represents classifications of detailed descriptions of management approaches, philosophies and practices used across a wide range of industries. Each individual theory outlines specific approaches to issues related to workforce management topics including employee morale, leadership styles and organizational structuring of employee groups. Bureaucratic Management Theory Introduced in the 1930s, a bureaucratic management theory develops a hierarchy among managers and employees, creating a chain of command in which each person in an organization has an immediate direct report above him. An example of bureaucratic management theory can be found in companies in which an organization is divided into individual departments, each containing a manager who reports to a director, a director who reports to a vice president and a vice president who reports to a president or CEO. Scientific Management Theory Scientific management theory uses a management approach that first emerged in the late 1880s. The theory supports establishing specific organizational tasks for employees...
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...Final Current Trends and Issues in Operations Management Presented To Operations Management Respectfully Submitted By Introduction 3 A Brief History of Operations Management 4 Current Trends and Issues in Operations Management 6 Lean Operations (Just-in-time) 6 Shrinking Product Life Cycles 7 Employee Empowerment and Training 8 Globalization 9 Total Quality Management 9 Advances in Technology 10 Insourcing 10 Conclusion 11 References 12 Introduction Operations is the part of a business organization that is responsible for producing goods and services (Stevenson, 2012, p. 4). In this definition, goods are tangible items. Goods can be finished items that are sold to end consumers such as a chair, a car, a computer, or a house. Goods can also be the raw materials, parts, and subassemblies that comprise the finished goods described above. These raw materials are sold as well, but not to end consumers. They are sold to the producers of the finished products. Services, for the most part, are not tangible, but are activities that provide some combination of time, location, form, or psychological value (Stevenson, 2012, p. 4). Services such as the ability to place a cell phone call, electricity in a home, advice from a financial planner, traveling on an airline, receiving medical treatment, or staying in a hotel are all considered services directed at an end consumer. One definition for the word management is “the person or persons controlling...
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...views on what the word quality means. Although there is no clear definition for the word quality, Goetsch and Davis (2010) define quality as a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value. Quality is based on a matter of opinion of what an individual or group believes a product, service, or idea is worth. Quality differs in the eye of the beholder. There are two components to total quality: What and how. The how component has 11 critical elements: 1) Strategically Based – The strategic plan of a total quality organization is designed to give it a sustainable competitive advantage in the marketplace 2) Customer Focus – Customers define the quality of the service or product delivered. Additionally, customers also help define the quality of the people, processes, and environments associated with the products or services. 3) Obsession with Quality – The organization must become obsessed with meeting or exceeding customers’ perceptions of what defines quality. 4) Scientific Approach – using data gathered to establish benchmarks, monitoring performance, and making improvements. 5) Long-term Commitment – Establishing a whole new culture within how the company conducts business. 6) Teamwork – Doing away with internal competitive efforts and focusing energy to improving overall quality. 7) Continual Process Improvement – to continually improve the quality of products and services...
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...Q.1:ANS:- Quality assurance (QA) refers to the engineering activities implemented in a quality system so that requirements for a product or service will be fulfilled.[1] It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.[2] This can be contrasted with quality control, which is focused on process outputs. Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated. QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes.[citation needed] Suitable quality is determined by product users, clients or customers, not by society in general. It is not related to cost and adjectives or descriptors such "high" and "poor" are not applicable. For example, a low priced product may be viewed as having high quality because it is disposable where another may be viewed as having poor quality because it is not disposable. The quality of products is dependent upon that of the participating constituents,[6] some of which are sustainable and effectively controlled while others are not. The process(es) which are managed with QA pertain to Total Quality Management. If the specification does not reflect the true quality requirements, the product's quality cannot be guaranteed. For...
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