Free Essay

A Short Case

In: Business and Management

Submitted By Jaya69
Words 783
Pages 4
Total mark: ________/15

3004IBA SEMINAR PREPARATION – NO REFERENCING NECESSARY
Seminar week and time: Week 3 (Seminar 1), 11-11.50am
Student name and ID number: Jayeshlin Naidu, s2943053
Case name: JOHANNES VAN DEN BOSCH SENDS AN EMAIL
Goal of analysis: GET THE REQUESTED INFORMATION TO THE CLIENT IN A TIMELY MANNER; PREVENT LOSING THE CLIENT

A. Case introduction (describe relevant case background and scope of analysis):
The case is clearly about the email exchanges between both Johannes van den Bosch and his British client, Malcolm Smythe- Jones. However, his colleague at the Mexican City office was in charge of the dealings, hence the differences and the lack in communication.
In this case, there is a matter of time different at both firms which causes delays with emails back and forth; particularly from a client in Britain. Thus causing confusion between old time veterans Van den Bosch and Mendez, along with the disappointment Van den Bosch puts across to Mendez, Van den Bosh did not reread what he had sent. There is clear spelling and grammar mistakes throughout the email, as well as expressing concerns for clients over his co-workers. It is quite obvious that there is no sense of understanding cultural differences, no effective communication (as said before) and bringing the different perspectives together and building on the issue.

____ / 2 ____ / 2

____ / 2 ____ / 2
B. List critical management issues that need to be solved in order to achieve the specified goal:
1. Decenter to transfer meaning – communicate in a way that the other person will not feel uneasy in the workplace.
2. Recenter to Align and Agree – effective communication, establishing a common reality
3. Lack of performance – there is a lack of performance being carried out by Mendez, as he does not effectively communicate the scheduled timetable for the financial statements.

____ / 0.5

____ / 0.5
C. List the most critical issue (which needs to be solved as priority) and justify why it has priority:
- Firstly the most important and most critical issue that has to be dealt with, is the fact that there is a major time difference with the two countries. Another would be to express the urgency of a particular task to be done in a different way, in comparison to the way Van den Bosch has done so. It would have been wise if Van den Bosh has to keep in that although it is an important task, Mendez will not fully understand if the email is not written in a proper manner. Also both clients need to comprehend that they are not the only two to be looked after, as the firm may have a fair few clients under their care.

____ / 0.5

____ / 0.5
D. Key players (list individuals, groups or organizations who are involved in the most critical issue discussed in C):
Johannes van den Bosch one of the corporates from Rotterdam office of BigFiveFirm (B&FF) is one of the main men who work alongside his counterpart partner in Mexico, Pablo Mendez. Their clients from British MNC (Malcolm Smythe-Jones) and his controller Mr. Parker.

____ / 2

____ / 2
E. List appropriate cultural dimensions (they can be from different models) that impact the most critical issue discussed in C:

____ / 2

____ / 2
F. Describe how is this most critical issue perceived by each key player from their cultural perspective (explain using appropriate cultural dimensions):
It would be wise if the british client would appreciate the that steps are being taken forward to help remove the issue of late replies for the project needed to be completed. The clients also need to be aware of the way they put themselves toward their employers. The influence of stakeholders should realize that often mistakes are made by their employers, clients should also have resilience which would be beneficial in unfavorable events such as this. However there should be no reason for the stakeholder to ‘lash’ out to Van den Bosch.

____ / 3

____ / 3
G. Design an effective solution to your most critical issue, justified with insights from your cultural analysis in F. Explain how your solution will make the achievement of the goal (see p. 1) possible. Explain how it will be handled by each key player and why the solution will be accepted by them (use conclusions from your cultural analysis described above to justify the feasibility and effectiveness of the proposed solution).

____ / 2

____ / 2
H. Describe how are other critical issues (which you listed in B) perceived by each key player from their cultural perspective (explain using appropriate cultural dimensions):

____ / 1

____ / 1

Presentation (formatting, spelling, grammar)

--- MAXIMUM LENGTH: 3 pages ---

Similar Documents

Free Essay

Short Case

...ACC 646: Module 6 Case Study Student Name: Short Case 10, page pg 228 : Responses: The first steps I would use would be Document examination, audit, and electronic searches. These steps would allow me to take a look at the numbers behind the purchase to develop an expectation of what the issue could be. It is possible that one vendor really did provide a better or cheaper product and that is reasonable. If you found something adverse to that expectation the next steps would be interviewing the buyers. After finding out their thinking it could be possible you would need to seize their computers or the very least their electronic communications. Short Case 11, page pg 228: Responses: The first step would be to document and exam the process for which the cash collection happens. At that point you will need to interview the people involved. The only other step you could have taken is setting up surveillance cameras in the area where cash collection happens, but that won’t necessarily catch the fraudulent collection of cash. Short Case 13, page pg 228: Responses: 1. When looking at the employee’s computers you need to be aware that he could possibly have some private information on there. This could be looked at as an invasion of privacy and a breach of the 4th amendment. 2. You could search the computer manually through using the internet history and searching through his email. You best bet is to get a forensic software like forensic......

Words: 322 - Pages: 2

Premium Essay

Short Case

...Short Case-Advertising After taking time to think about the situation, and realizing the effects that the contamination could have on our consumers and our company, I have decided that the best solution is to recall our water out of the stores and replace it with new bottles of spring water from after the machine was cleaned and sterilized. We will talk with our vendors and explain the situation and also reassure them that it was contained and that we are working to make sure this problem never happens again. We will also ask for discretion as to why we are recalling the water and let them know that the water that has been sold will not harm anyone unless taken in in amounts that are too large for one person to take in. We are working to replace it immediately so that our customers do not receive any more contaminated water. In return for the recall, we will put extra safeguards into place to make sure that nothing like this will happen again. We will also issue a statement to the public, letting them know that our product has not lived up to the standard it was intended to me, so we will be replacing their already purchased water with new bottles that meet our standards. All they have to do is bring in the UPC code to one of our vendors and the will give them a voucher for a free 24 pack of water in return, to be used at any of our vendors locations and paid for by the...

Words: 265 - Pages: 2

Free Essay

Short Case Management

...In today’s business environment, many young talents are brought into a business at a higher entry position than previous employee because of their higher level of education, energy, and enthusiasm. In one of the short cases I read in this week’s chapter, the supervisor who is in charge of the employees is 20 years younger than two of the four employees who he/she is in charge of. The supervisor has been very supportive and has gone out of his/her way to praise the employee's of his/her work. But whenever there is a disagreement or problems, the older employees always run to the head boss. The problem here is that the older employees are neglecting the supervisor’s power or is not accepting him/her as their supervisor even though he/she has asked them numerous times before to come to him/her first when there is a problem. If I was that supervisor, the first thing I’ll do is to sit down with the big boss and discuss the whole situation as detailed as possible so he/her understand the problem. The next thing I’ll do in the process of resolving this issue is to have a meeting with all these employees with the big boss in the meeting to discuss the problem further and try to implement a solution. By having the meeting, it’ll help the older employees understand that even though I’m younger than they are, I’m qualified for the current position and that is why I’m in the supervisor position in the first place. Also by having the big boss there, he/she can explain to them why they......

Words: 318 - Pages: 2

Premium Essay

Short Legal Cases

...Case 49 #4: The Concerns of Sarah Issue: Sarah rented a house from Franks. Every time it rains, the roof leaks, causing plaster to fall from the upstairs bedroom ceilings. One ceiling is beginning to sag. Sarah has complained about the roof leaks to Franks and Franks told Sarah he has caulked the roof, however the roof still leaks. Sarah feels it is Franks’ responsibility to repair the roof; Franks believes since Sarah has sole control of the leased premises, she has the duty to repair the roof. Legal Application: Constructive eviction, maintaining the premises, implied warranty of habitability, and application of the warranty. Resolution: There are four remedies available to Sarah. Sarah can withhold rental payments, repair the property herself and deduct that amount from her rent (provided that doing so is in conformity with state and local laws), cancel the lease, or sue for damages. Additionally, Franks would be liable for any injuries caused from defects on the property. Case 49 #5a: Lease Assignment Issue: I am a college student and plan to attend classes for nine months. I signed a twelve-month apartment lease and paid a $150 security deposit. School is now over for the year and I have a summer job back home. I want to assign the balance of my lease, which is three months, to a fellow student who is going to attend summer school. Legal Application: It depends on what the original lease states; does it allow for a sublease or assignment? In any......

Words: 1267 - Pages: 6

Free Essay

Short Case Organization

...As you all know, we have recently had significant loss in our revenue and market share because of the disrupted distribution caused by the union strike. We have launched a new ad campaign in hopes of recouping some of the lost revenue and to help cover the cost of the increase in wages and benefits. The new campaign focuses on the purity of our product. This campaign has shown great promise as it has had a positive initial response. Unfortunately, I have received some disturbing and unsettling news from the head of operations in one of our bottling plants. One of the employees of the plant has contaminated a machine with a chemical that has affected 120,000 bottles of our spring water. The good news is that the chemical will not cause harm to our customers as it was an extremely minute amount, and all machines have been sterilized for future use. The bad news is that since our new campaign focuses so strongly on the purity of our product, this could cause serious issues for our company. Even though our customers will come to no harm, I believe it is in our company’s best interest to be honest and straightforward with this issue. The company needs to pull all contaminated bottles off of the shelf and offer refunds to those that have already been sold. We need to launch another campaign that provides our customers with information about the issue and what are plans are to resolve the problem. Although a recall of the contaminated product and providing customer refunds......

Words: 601 - Pages: 3

Premium Essay

Short Story Paul's Case Isolationism

...their own desires and interests and separates oneself from the rest of society's interests. In the short story Paul’s Case by Willa Canter, the main character Paul distances himself from society by disregarding the rules and conventions of society. When the administration of his school confronts him about his various misdemeanors, he flippantly retorts against them despite secretly feeling insecure. In addition, he also isolates himself by creating his own reality through art that he does not share with other people. Paul’s isolationist attitude rather than his circumstances lead to his depression and ultimately his demise. Paul’s isolationism is apparent from the beginning of the story. In his meeting with the principal of his school, he tries to express himself in a powerful way. He puts on a red carnation on his buttonhole which is the major symbol that Paul carries around with him. The red carnation expresses the fact that he feels guiltless about his misdemeanors which is surprising to the administration (Renje Charles...

Words: 1597 - Pages: 7

Premium Essay

Xmgt/216 Checkpoint Short Case

...As an operations professional, you need to be able to interact effectively with many internal customers—from corporate managers to field representatives. One of your peers is Jessica, who is a talented operations professional but who is downright rude to her internal customers. Her attitude is so bad that people around your company ask specifically to deal with you instead of Jessica. You’ve heard many tales about her sarcasm and her unwillingness to deliver anything other than the absolute minimum to other employees. You’ve thought about talking to Bruce, the manager to whom both you and Jessica report, but you and everyone else knows that they’re dating. In the meantime, your workload is increasing because of Jessica’s reputation. How do you handle Jessica and Bruce? The ethical issue is Jessica and Bruce are dating and Bruce is in a managerial position. This is making it hard on everybody involved. It is making hard on you because he is the manager that you and Jessica report to. Jessica is not doing her job very well and you need to take this problem to her first. You will try and make her see your point of view in a professional way; don’t make an enemy of her. Try as a friend to make Jessica see what is going on, this can be done by explaining that this could be a problem that the other employees could make hard for you and her. They could go to Bruce themselves and as we don’t want to make Bruce’s job any harder we could settle this between the two of us. If she...

Words: 388 - Pages: 2

Free Essay

Wk 4 Short Case Mangement Checkpoint

...In today's market many younger people are brought into a company in a supervision role and will be responsible for supervising older employees. In the short case in the reading material this week, the supervisor is 20 years younger than the employees she will be in charge of. The supervisor has been very supportive and has gone out of her way to praise the employee's and his or her work. Whenever a disagreement arises the older employees run to the head boss. The supervisor has asked them numerous times to come to her when they have problem. Placing myself in this position the first thing I would do is to request a meeting with my boss to discuss the situation. I would let him know of my concerns and the issues taking place with the older employees. After meeting with my boss I would request the older employees join in the meeting and explain the chain of command in trying to resolve future problems. By having my supervisor in the meeting, the employees would understand that any issues or problems must come through me before going forward and only if we cannot resolve the problem. My supervisor could then emphasis that he is supporting me and will continue to do so until he has a reason not to trust my judgment. I would then explain to the employees that I will continue to have an open door policy and will listen with an open mind to all problems and issues and will do whatever needs to be done to resolve any issues. Because of their years of experience, I can learn......

Words: 306 - Pages: 2

Premium Essay

Apple Pie Short Story Case Summary

...The board of directors is responsible for directing all of the significant activities of the entity including the approval of operating budgets, marketing and sales plans, capital requirements, and distribution channels. Each partner has an equal vote on all matters involving the venture and equal representation on the board of directors. The board of directors has four positions; Banana designates two, while Berry designates the other two. In the event that the two parties cannot reach an agreement on an issue requiring a board vote, an independent arbitrator will be used to resolve the conflict.     • Embedded in its equity interest, Berry has an option to put its investment in Cherry common stock back to Cherry for the greater of $20 million or appraised value after two years. The option expires after year five.   • In the event that either joint venture member chooses to sell a portion, or all, of its ownership interest, the other member has the right of first refusal to acquire the available interest.     • Cherry expects losses of $20 million.   • Cherry sells its product directly to end customers.   Additional Facts: • Each entity has all the requisite information to determine whether it is a variable interest. • There are no other arrangements that give Banana or Berry power beyond the stated agreement. In anticipation of filing its year-end financial statements, Banana reviewed the joint venture arrangement and determined that consolidation of Cherry was......

Words: 880 - Pages: 4

Premium Essay

Cabo San Viejo Business Case Short Paper

...Cabo San Viejo Resort February 10, 2015 | Advanced Marketing Management | Executive Summary The purpose of this paper is to discuss and analyze the opportunity of implementing a rewards loyalty program in the Cabo San Viejo resort and Cabo San Viejo day spas. Cabo San Viejo Company Background Dave and Florence Blumenthal founded Cabo San Viejo Resort in 1977. The resort was built on the site of a former peach orchard in Palm Springs, California. The successful change in Dave’s lifestyle inspired the creation of the resort. They created a place where individuals with an unhealthy lifestyle could go to for the purpose of learning how to live happier and healthier lives. In the late 90’s the company opened several CaboDaySpa’s sites around the country that offered the same services without the overnight facilities. In 2005 the company operated five properties around the country. One full service destination and four smaller day spas. The resort destination was regarded as one of the best in the world. The resort accommodates 288 people and offers a wide variety of wellness services and sports facilities for customers to enjoy. Customers The resorts demographic profile is predominantly composed of middle aged women with an average household income of $150,000. This demographic makes up 70% - 80% of the resorts total customers. Out of the firm’s 3,500 new customers each year, the majority hear about the resort from friends, family, or through direct referrals by......

Words: 930 - Pages: 4

Premium Essay

Reson: Making Development Teams Accountable for Short Project Cycles: Case Study

...Term Paper RESON: MAKING DEVELOPMENT TEAMS ACCOUNTABLE FOR SHORT PROJECT CYCLES: Case Study by XXXXX XXXXXX Professor XXXXXX XXXXXX University January 30, 2015 Content Company Background 2 Company’s Structure and Strategies 3 Specific Problems 3 RESON’s shared philosophy 4 Reson: All focus on time 5 Reson: project in 1998 5 Grounded 5 Recommendation 6 Conclusion 8 References 9 RESON: MAKING DEVELOPMENT TEAMS ACCOUNTABLE FOR SHORT PROJECT CYCLES Company Background Reson Company was found in Denmark in 1976. The company...

Words: 3019 - Pages: 13

Premium Essay

A Case Analysis on Charles’ Clamps Corporation Structuring Short Term Liabilities: Sequential Method

...Charles’ Clamps Corporation Charles’ Clamps Corporation Western Pennsylvania Date of Submission 31/12/1984 A case analysis on “Charles’s Clamps Corporation Structuring Short term Liabilities: Sequential Method” Date of Submission: 21/05/2012 Submitted To: Md. Monzur Morshed Bhuyia Associate professor Department of Finance Jagannath University Submitted By: Group No. 10 (E.I.C) LIST OF GROUP MEMBERS ROLL NO | NAME | CGPA | WORK LOAD | CASEWRITE UP | PRESENTATION | TOTAL | 07882689 | NUR- E- ALAM SARKER | 3.65 | 14% | | | | 07882694 | MD. RASHEDUL ISLAM | 3.20 | 13.25% | | | | 07882709 | KHANDAKER SHAHIDUL HOQUE | 3.70 | 15% | | | | 07882717 | MD. MASUD KAISER | 3.19 | 13.25% | | | | 07882724 | SHAJIB SAHA | 3.05 | 13.5% | | | | 07882725 | IMRUL KAYES | 3.52 | 14.5% | | | | 06651367 | UDAY SHANKAR SARKER | 3.42 | 16.5% | | | | LETTER OF TRANSMITTAL 21 MAY, 2012 MD.MONZUR MORSHED BHUIYA Associate professor Dept. of Finance Jagannath University. Dhaka. SUBJECT: Prayer for letter of transmittal. Sir, We beg to state that, we the students of 2nd batch of department of Finance are submitting a report on the course WORKING CAPITAL MANAGEMENT (FIN-4208). The name of the report is “a case analysis on CHARLES’ CLAMPS CORPORATION STRUCTURING SHORT TERM LIABILITIES: SEQUENTIAL METHOD.” We have made this report according to your instructions. We made a group effort in making this report. So we therefore, pray and hope that you......

Words: 2784 - Pages: 12

Premium Essay

Development, Problem, Prospects and Progress of Entrepreneurship Development in Narayanganj Sadar Upazilla: a Short Case Study

...Development, Problem, Prospects and Progress of Entrepreneurship development in Narayanganj Sadar Upazilla: A Short Case study Entrepreneurship - the process of starting a business; typically a startup company offering an innovative product, process or service is termed as entrepreneurship. The entrepreneur perceives an opportunity and often exhibits biases in taking the decision to exploit the opportunity. Entrepreneurship can be defined by describing what entrepreneurs do. For example: “Entrepreneurs use personal initiative, and engage in calculated risk-taking, to create new business ventures by raising resources to apply innovative new ideas solve problems, meet challenges, or satisfy the needs of a clearly defined market.” It refers to activities related to undertaking the efforts to set up an industry or business establishment. He who takes to establish business is the entrepreneur. Entrepreneurship is an entity of people with the ability to see an opportunity where necessary capital, labor & other inputs operating together & successfully along with know-how skill and have willingness to take the personal risk of success or failure. According to Jean Baptist Say, ‘Entrepreneur is an economic agent to unite all the means of production.’ An entrepreneur is an individual who takes moderate risks and brings innovation. Entrepreneurs are often contrasted with managers and administrators who are said to be more methodical and less prone to risk-taking. According to...

Words: 4916 - Pages: 20

Premium Essay

Personal and Professional Goals

...and Professional Goals Throughout life we have all set goals for ourselves. Whether it be something as small as learning out ABC’s or completing collage with a degree. In order to be successful in life one should always have goals and this is also important for growing in both our personal and professional goals. When setting goals it is important to set short term goals and long term goals. When starting with short term goals and accomplishing those, then one is on the way to reaching long term goals. My Personal goals are to successfully complete my first online class in HCS/301 Undergraduate Nursing Studies class and to complete my Bachelor’s degree in Nursing. My Professional goals are to obtain a Supervisory position in Community Health nursing and to obtain my certification in Case Management Nursing. I believe that with learning time management skills and perseverance that I will be able to reach my goals, both personal and professional. One of my Personal goals is to complete my first online nursing class successfully. By completing HCS/301, will help me complete my personal short term goal. I feel that if I learn time management skills with this first class, complete my work in a timely manner and learn how to navigate the online classroom that I will be successful. I feel that with working full time, have three children that range in age from thirteen, ten and my youngest is six years old, and being married that going......

Words: 1339 - Pages: 6

Premium Essay

Course Outline

...MBA – II WINTER 2011 COURSE: HUMAN RESOURCE MANAGEMENT (MGT 604) INSTRUCTOR: PROF. F. A. FAREEDY TEACHING ASSOCIATE: HAADIAH QAISER SYLLABUS 1. Case Study Method: How to prepare and present a case analysis. Why to do case studies? Traditional/Lecture approach versus the Case Method, Oral Presentations and Preparing a Written Case Analysis. Constructing Visual Aids and Answering Questions. 2. Introduction to Human Resource Management: Human Resource Management at Work. The changing environment and role of HRM. The Human Resource Managers’ Proficiencies. 3. Strategic Human Resource Management: The HR Scorecard: The Strategic Management Process. Human Resource Management’s Role in Creating Competitive Advantage. Human Resource Management’s Strategic Roles. Creating the Strategic HRM System. 4. A Review of concepts in Organizational Behavior: Motivation. Communication. Leadership. Management and corporate culture. 5. Recruitment and Placement: Job Analysis. Job Specification. Job Description. Human Resource Planning and Recruiting. Planning and Forecasting. Recruiting a more Diverse Workforce. 6. Employee Testing and Selection: Interviewing Candidates. Designing and conducting an effective interview. Structured and Unstructured Interviews. 7. Training and Development: Training and Developing Employees. Management Development systems and programs. 8. Performance Management and Appraisal: Appraising Performance; Problems and Solutions.......

Words: 2457 - Pages: 10