Free Essay

A Study on Consumer Satisfaction Towards Hero Honda Splendor Plus with Special Reference to Erode Town

In: Business and Management

Submitted By slvinfotecherode
Words 709
Pages 3

1. Name :
2. Address :
3. Gender : a) Male b) Female
4. Age a) 18-25 Years b) 26-35 Years c) 36-45 Years d) 46 & above
5. Martial status : a) Married b) Unmarried
6. Educational qualification a) Illiterate b) Up to Higher Secondary c) Under Graduate d) Post Graduate e) Professional f) Technical
7. Present Status a) Student b) Business c) Employee e) Professional e) Others
8. Size of the family a) Up to 3 members b) 4 to 5 members c) 6 to 7 members d) Above 7 members
9. Monthly Income a) Less than Rs.5000 b) Rs.5000 to Rs.10000 c) Rs.10001 to Rs.15000 d) above Rs.15001
10. By which source do you know about this vehicle? a) Advertisement b) Showroom visit c) Friends & Relatives d) others (specify)
11. What factors influencing you to buy this vehicle? a) Price b) Design style c) Brand image d) less maintenance cost e) Colour f) Mileage g) Speed h) Pollution free i) Comfort j) Credit facility k) Strong & Durable l) High resale value 12. Mention the mode of payment? a) Cash b) Credit
13. Have you bought the vehicle as? a) New b) Second-hand
14. What type of colour do you have? a) Cloud silver b) Black c) Hi granite Blue d) Candy Blue e) Black with silver Strip
15. Average distance covered by day? a) Less than 50km b) 50-75 c) 76-100km d) More than 100km
16. How long do you possess this vehicle? a) Up to 1 Year b) 1 Year to 3 Year c) 4 Year to 6Year d) More than 6 Year

17. Mention the mode of maintenance of your vehicle. a) If authorized service centers Express your opinion towards the service of authorized service centers? i) Highly satisfied ii) Satisfied iii) Neutral iv) Dissatisfied v) Highly Dissatisfied b) If unauthorized service centers Express your opinion towards the service of unauthorized service centers? i) Highly satisfied ii) Satisfied iii) Neutral iv) Dissatisfied v) Highly Dissatisfied 18. What is your opinion about the performance of Hero Honda Splendor plus? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly Dissatisfied
19. is there any problem faced by you in using Hero Honda Splendor Plus? a) Yes b) No a) After sales service b) Starting trouble c) Poor breaking system d) Poor Pickup e) Poor Road grip f) Cost of vehicle
20. State your level of satisfaction towards Hero Honda Splendor Plus (Please tick in relevant column) S.NO | Particulars | HS | S | N | D | HD | 1. | Price | | | | | | 2. | Resale value | | | | | | 3. | Riders convenience | | | | | | 4. | Spare parts | | | | | | 5. | Safety features | | | | | | 6. | Pollution free | | | | | | 7. | Service centers | | | | | | 8. | Fuel consumption | | | | | | 9. | Maintenance cost | | | | | | 10. | Smoothness | | | | | | 11. | Seat comfort | | | | | | 12. | Break condition | | | | | | 13. | Gear shifting | | | | | | 14. | Long distance ride | | | | | | 15. | City Ride | | | | | | 16. | Head Lamps | | | | | | 17. | Horn condition | | | | | |

21. Are you satisfied with the price of this vehicle? a) Costly b) Reasonable c) Cheaper d) No idea

22. Mention the mileage per liter of your vehicle? a) Below 50 km b) 50 to 60 km c) 61 to 80 km d) Above 80 km
23. What do you feel about availability of spare parts? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly Dissatisfied
24. What is your opinion about the battery capacity of your vehicle? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly Dissatisfied
25. Did you have any idea to change your present vehicle? a) If yes, mention the company _____________________________________
Mention the reason to change your present vehicle? i) Starting trouble ii) Poor breaking system iii) Poor pick iv) Spare parts cost v) More fuel consumption vi) Poor road grip vii) Poor after sales service viii) others

b) No

26. How do you feel about the warranty given by the company for a Particular model of your brand? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly Dissatisfied
27. Express your opinion towards the advertisement of your present brand vehicle? a) More attractive b) Attractive c) Fair d) Poor e) Very Poor
28. Give your suggestion to improve Hero Honda Splendor Plus? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________

Similar Documents

Free Essay

500 Extraordinary Islands

...500 extraordinary islands G R E E N L A N D Beaufort Sea Baffin Bay vi Da i tra sS t a nm De it Stra rk Hudson Bay Gulf of Alaska Vancouver Portland C A N A D A Calgary Winnipeg Newfoundland Quebec Minneapolis UNITED STATES San Francisco Los Angeles San Diego Phoenix Dallas Ottawa Montreal ChicagoDetroitToronto Boston New York OF AMERICA Philadelphia Washington DC St. Louis Atlanta New Orleans Houston Monterrey NORTH AT L A N T I C OCEAN MEXICO Guadalajara Mexico City Gulf of Mexico Miami Havana CUBA GUATEMALA HONDURAS b e a n Sea EL SALVADOR NICARAGUA Managua BAHAMAS DOMINICAN REPUBLIC JAMAICA San Juan HAITI BELIZE C a r PUERTO RICO ib TRINIDAD & Caracas N TOBAGO A COSTA RICA IA M PANAMA VENEZUELA UYANRINA H GU C U G Medellín A PAC I F I C OCEAN Galapagos Islands COLOMBIA ECUADOR Bogotá Cali S FR EN Belém Recife Lima BR A Z I L PERU La Paz Brasélia Salvador Belo Horizonte Rio de Janeiro ~ Sao Paulo BOLIVIA PARAGUAY CHILE Cordoba Santiago Pôrto Alegre URUGUAY Montevideo Buenos Aires ARGENTINA FALKLAND/MALVINAS ISLANDS South Georgia extraordinary islands 1st Edition 500 By Julie Duchaine, Holly Hughes, Alexis Lipsitz Flippin, and Sylvie Murphy Contents Chapter 1 Beachcomber Islands . . . . . . . . . . . . . . . 1 Aquatic Playgrounds 2 Island Hopping the Turks & Caicos: Barefoot Luxury 12 Life’s a Beach 14 Unvarnished & Unspoiled 21......

Words: 249855 - Pages: 1000

Premium Essay


...Learning with Cases INTRODUCTION The case study method of teaching used in management education is quite different from most of the methods of teaching used at the school and undergraduate course levels. Unlike traditional lecture-based teaching where student participation in the classroom is minimal, the case method is an active learning method, which requires participation and involvement from the student in the classroom. For students who have been exposed only to the traditional teaching methods, this calls for a major change in their approach to learning. This introduction is intended to provide students with some basic information about the case method, and guidelines about what they must do to gain the maximum benefit from the method. We begin by taking a brief look at what case studies are, and how they are used in the classroom. Then we discuss what the student needs to do to prepare for a class, and what she can expect during the case discussion. We also explain how student performance is evaluated in a case study based course. Finally, we describe the benefits a student of management can expect to gain through the use of the case method. WHAT IS A CASE STUDY? There is no universally accepted definition for a case study, and the case method means different things to different people. Consequently, all case studies are not structured similarly, and variations abound in terms of style, structure and approach. Case material ranges from small caselets (a few......

Words: 239776 - Pages: 960

Free Essay


...62118 0/nm 1/n1 2/nm 3/nm 4/nm 5/nm 6/nm 7/nm 8/nm 9/nm 1990s 0th/pt 1st/p 1th/tc 2nd/p 2th/tc 3rd/p 3th/tc 4th/pt 5th/pt 6th/pt 7th/pt 8th/pt 9th/pt 0s/pt a A AA AAA Aachen/M aardvark/SM Aaren/M Aarhus/M Aarika/M Aaron/M AB aback abacus/SM abaft Abagael/M Abagail/M abalone/SM abandoner/M abandon/LGDRS abandonment/SM abase/LGDSR abasement/S abaser/M abashed/UY abashment/MS abash/SDLG abate/DSRLG abated/U abatement/MS abater/M abattoir/SM Abba/M Abbe/M abbé/S abbess/SM Abbey/M abbey/MS Abbie/M Abbi/M Abbot/M abbot/MS Abbott/M abbr abbrev abbreviated/UA abbreviates/A abbreviate/XDSNG abbreviating/A abbreviation/M Abbye/M Abby/M ABC/M Abdel/M abdicate/NGDSX abdication/M abdomen/SM abdominal/YS abduct/DGS abduction/SM abductor/SM Abdul/M ab/DY abeam Abelard/M Abel/M Abelson/M Abe/M Aberdeen/M Abernathy/M aberrant/YS aberrational aberration/SM abet/S abetted abetting abettor/SM Abeu/M abeyance/MS abeyant Abey/M abhorred abhorrence/MS abhorrent/Y abhorrer/M abhorring abhor/S abidance/MS abide/JGSR abider/M abiding/Y Abidjan/M Abie/M Abigael/M Abigail/M Abigale/M Abilene/M ability/IMES abjection/MS abjectness/SM abject/SGPDY abjuration/SM abjuratory abjurer/M abjure/ZGSRD ablate/VGNSDX ablation/M ablative/SY ablaze abler/E ables/E ablest able/U abloom ablution/MS Ab/M ABM/S abnegate/NGSDX abnegation/M Abner/M abnormality/SM abnormal/SY ab......

Words: 113589 - Pages: 455