...Dear Manager Two weeks ago I purchased a 50inches Sharpe LCD Television. The TV was delivered two days later and your technician setup the system for me. Upon assembly we realized that the remote did not have any batteries. Though I was concern that I was not able to check if the remote was active the technicians were able to able to assure me that all it needed was the batteries and everything would be O.K. Two days later I purchased a set of AA batteries and tested the remote, to my dismay the remote did not work. Upon close examination I realized that the remote was branded Harpe and not Sharpe. I visited the store a week later to return to return the remote. The CRS asked me why I didn't the case earlier, I explained to her I was unable to visit any sooner but I called several times and got a busy tone each time. Without any further question she told me to have a seat. After waiting for approximately two hours she returned and told me that it will take at least five working days for them to complete the investigation as to how I received the incorrect remote. She advised me that someone will call to update me on the progress. It has been seven days and I still have not received a call. Dissatisfied Pat. Respond to customer addressing the following 1. Digitec Ltd. Policies and Procedures that should have been observed. 2. What actions the organization will be taken to appease her experience. 3. What steps will be taken to ensure that the situation does...
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...the experiment is getting the materials that are needed. 4 things are required for this experiment. A. Material 1- Potatoes- You will need 2 potatoes. B. Material 2- Nails- You will need 2 copper nails and 2 galvanized nails. C. Material 3- Wiring- You need 3 different copper jumper wires. 1. 3 different copper wires with alligator clamps. D. Material 4- Clock- A LED single battery clock is required. 1. Either a single AA battery or single AAA battery clock. II. Putting the materials to use – The second step is to use all the materials to make the appropriate connections for the experiment to work. A. Potatoes- You will need two fairly sized brown potatoes. 1. Call one potato A 2. Call one potato B B. Nails- Each of the four nails will be placed in both of the potatoes. 1. Place one copper nail in one side of each potato. 2. Place one galvanized nail in each potato on the opposite side insuring the nails do not touch. C. Clock- The clock must be an LED that requires little power to operate and uses only one AA or AAA battery. 1. Make sure that no battery is in the clock, if there is then remove it D. Wiring- Each of the three wires are important for the electrical connection. 1. Connect the first jumper wire from the...
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...The Pharmagen Corporation Setting As an employee of the Pharmagen Corporation, you have worked your way up to the position of Information Technology Director, and have finally taken some well-earned vacation time. back from your two weeks in Hawaii. The Pharmagen Corporation is a large, multinational pharmaceutical company that specializes in targeted drug delivery through genetics research as well as drug development. As the Director of the Information Technology department, you and your staff are responsible for satisfactorily answering questions for all researchers, technicians, negotiating with vendors for all useful databases, and maintaining relations with the different research, business, and administrative branches of the company in your physical location. You report to the Director of Information Services, Mr. Robert Flay (tech support and the library are also under this director). Three permanent staff members report to you: Jennifer, Ben and Ann. They share the tasks of the department. you have sole responsibility for all of the decisions presented.Delegation is allowed to any of your three other staff members, although a brief reply to the customer is required for each item, regardless of a delegated or delayed action. The organization chart of the company is below: [pic] Here are the objects found in various communication mediums. It is now October 15, and you left before receiving any of these. #1 – Memo The Pharmagen Corporation Office...
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...HSM/220 September 17th, 2014 Serena Mc Call Statement of Opportunity JJR youth project is devoted to helping provide further education to those kids who have dropped out of school, and to provide them with a safe and healthy environment. We strive to provide them with a certificate and GED courses, and some vocational training. Our goals are to help these kids learn the necessary skills to lead a better life, and to gain employment opportunities in the future. Impact of Organizational Structure There are many things that a director will face when trying to turn a vision into a reality. The first thing of course will be the hiring process. Having a vision, the director will have a certain idea of how he/she expects the organization to be run. So, when the hiring process begins, he/she will want to make sure that they find the most qualified people, and ones who will share the same ideology as they do. The one drawback that I can foresee, are the ones with exceptional qualifications wanting more money. With having a budget, this leaves very little room for salary negotiations. Another issue would be finding the right place to open this organization. Since you have a budget, you must choose the best place possible and the right size as well. Being on a budget could make this task kind of difficult. Finding the right place to work on...
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...Date issued: 4 July 2011 The Centro Case has shone the spotlight on the duties of directors after the court found in favour of the Australian Securities and Investments Commission (ASIC) and ruled that the directors breached their duty of care in the preparation of the company’s financial statements. As the reporting season begins, members who are directors, chief financial officers or who are involved in preparing financial statements, will need to carefully consider the key messages in this judgment in the coming weeks. On Monday 27 June, Justice Middleton of the Federal Court handed down his decision in ASIC v Healey [2011] FCA 717 (the Centro Case). He found that each director knew of the interest-bearing liabilities and debt guarantees, and should have been aware of the relevant accounting principles that would have alerted each director to the apparent error in the proposed financial statements. Each director could, and should, then have made enquiries to fulfil the steps required of them. This decision focused on financial accounts, signed off by directors in 2007, which were found to have failed to disclose billions of dollars of short-term debt. Directors and other relevant parties will need to consider the key outcomes of the judgment as they prepare, scrutinise and settle company financial accounts. The judgment affirms that, while board members do not have to be experts in accounting standards, they must carefully scrutinise financial statements. While the...
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...Service Request SR-rm-022 BSA/375 JUNE 21, 2012 * * * Hugh McCauley, COO * Hugh McCauley, COO of Riordan has sent a service request to us. The service request SR-rm-022 stats that Riordan wants to make improvement on their current HR tools. They are currently using a variety of HR tools and would want’s us create one integrated application. To do this we will have to do a system analysis of their current system. An analysis will be made with recommendations to upgrade and consolidate their system. * The service request is basically a project statement. This is a document from the customer who clearly states what the project should deliver and outline the high-level work required for completing this project * (SR-rm-022). Riordan Manufacturing has 550 employees worldwide and has projected earnings of $46 million. It is a fortune 1000 enterprise with $1 billion in excess revenues. It is wholly owned by Riordon Industries and based in San Jose , California. * . We will use the joint application design (JAD) for our system analysis, this should help keep the analysis efforts to a minimum. Fact finding is at the core of system analysis. Interviewing of individuals who understand the current system and any known issues, including future activities needed...
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...I believe all persuasive approaches will be different depending on who I will be approaching in the audience. I order to have an effective approach I must know who I am approaching and how I will approach them. Considering that a message can be directed to a boss, a peer, a challenging person, or an open-minded person I must be able to construct or tailor my approach according to each person in order to get to the see my point of view and gain their support. Each person will develop their opinions differently not only because each person has their own mind but because each plays a different role. For example, if I am approaching my boss in discussion I must consider the fact that he or she has worked extremely hard to obtain a position where they can lead others and is person who is respected because of their position who goals are in line with that of company’s vision. Therefore, my approach would be to follow the same order of directing my approach to line up with the company’s goals. If I were speaking with a peer, this approach would be probably be the easiest considering that we have established grounds of comfort and our views and goals would be easier. When approaching a peer there is no or very little preparation involved. Usually, peers see things eye to eye and very rarely does someone have to work hard in order to make a good impression or get them to see my point of view. In the case of the challenging person, this would be the complete opposite of a peer...
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...TEAM ASSIGNMENT – SEM 2 - 2013-07-30 Lily and Morris are the directors and shareholders of Zap Graphics Pty Ltd. Recently, the company has began to suffer cash flow problems and needed additional capital. Lilly persuaded Rodney, a close friend of hers, to invest $100,000 in Zap Graphics Pty Ltd. Lily and Morris held a directors meeting and decided to issue Rodney with two shares in the company. A general meeting of shareholders also appointed Rodney as the director of the company. At the shareholders meeting Rodney said that he would not be attending board meetings and wanted to be treated as a “silent partner.” The company’s financial position improved as a result of Rodney’s $100,000 investment, as well as the considerable efforts of Lily and Morris. Despite the company’s increased profits Lily and Morris decided not to declare a dividend for the current year. Instead they gave themselves pay raises and arranged for the company to lease two new Mercedes-Benz cars for their personal use. Rodney began to attend directors meetings and made a number of suggestions to improve the profitability of the business. He also questioned Lily and Morris about their pay raises. Lily and Morris resented these questions and took the following actions: - They formed another company, Lily, Morris & Carol Graphics Pty Ltd, in which Rodney was not involved and diverted a valuable government design contract that they had been negotiating to their new company. - They also...
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...Tom’s confusing Role: In 1990, Tom changed his job title from being a ‘managing director’ to ‘executive software designer’. On one hand he did not want own up to managerial responsibilities and on the other he still wanted to exercise the right to supervise the directors. This mismatch of roles confused the employees about Tom’s position at Serendipity and should’ve given Anne an early sign of the buyout. In 1991, after Rick Delaney, Tom’s nominal boss was fired; Tom still refused to take the position of the software development director. Anne over-burdened: Anne played a pivotal role in the success of Serendipity. Due to her networking with people (letters to her previous employer) and her unrelenting spirit, the company had great business opportunities. She single-handedly managed Serendipity and also adopted the role of promoting it by giving presentations at trade-shows and conferences and writing articles for computer publications. Even though she never complained, we still believe that she had more than she should’ve handled. Tom’s misbehavior with colleagues: While Tom’s marriage was ending, he was accused of sexually harassing employees. Alan Perkins, the director of marketing in agreement with two other directors, filed these incidents and Tom was warned. With the spread of this news there was chaos in the organization, however, Tom described it as a “supportive act”. Anne realized that this could have repercussions and Serendipity could be sued. However, Tom felt...
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...Background The Sundale Club is the largest athletic/social club in the city. It has been established for many years and has a prestigious reputation. Currently, the membership is slightly under 1,000. Sundale once had a waiting list for those wishing to join, but in the past few months the list has been exhausted and the director, Bob Watts, is considering a membership drive to fill unexpected membership vacancies. Alice Smith was thinking about her modeling job on her way home that evening. Today had been dandy. Ted Ellis, the athletic director, had fired Pat Franklin, who had worked for Sundale for nearly nine years. The Problem The whole mess started five months ago when Ellis hired Chuck Johnson to become the men’s activity manager. Shortly after Johnson arrived, rumors started that he was a homosexual. Two of the members complained to Frank Havens, the assistant athletic director, that Johnson had made verbal passes at them. Ted Ellis and Johnson were close friends, so Havens was reluctant to approach his boss with this problem. During the next few years more incidents involving Johnson’s behavior were reported by various staff members to Havens, in addition to complaints from club members. Havens could sense that his staff was wondering why he had not done something about the situation, and he was aware that seven of the male members had withdrawn from the club. Finally, he requested a meeting with Ted Ellis. The Meeting The meeting with Ellis did not go...
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...ENVIRO-GREEN PROPOSAL BY ETHNOLOGY CLUB KOLEJ POLY-TECH MARA BANGI, SEKSYEN 14, BANDAR BARU BANGI 43000 KAJANG, SELANGOR Tel:03-89259776 www.etnologykptm.ning.com ENVIRO-GREEN ENVIRONMENT PROPOSAL ORGANIZE BY: ETHNOLOGY CLUB OF KOLEJ POLY-TECH MARA BANGI CO-OPERATE WITH: MAJLIS PERWAKILAN PELAJAR KOLEJ POLY-TECH MARA BANGI DATE: 23 JULY 2011 – 24 JULY 2011 VENUE: KOLEJ POLY-TECH MARA BANGI, SEKSYEN 14, BANDAR BARU BANGI 43000 KAJANG, SELANGOR INTRODUCTION 1.0 The Ethnology club are associated as an energy of the modern unity in equality with the innovation, creativity, and being extremely effective to reinforce the college value. 1.1 The Ethnology Club has decided to organize a campaign of the environment program, “Enviro-Green” with the hope of giving birth to a flying colour graduates with high values achievements, communication skills and body strength towards social matter and today life. 1.2 With this, hopefully we will receive the interest of this student and the cooperativeness of KPTM Bangi Administration. OBJECTIVES 2.1 This program could give the students experience on what should they do during environment campaign. 2.2 To inspire the Ministry of Natural Resources and Environment’s efforts in natural resources management and environmental conservation to enhance value added natural development. 2.3 This program is aim to build a high spirit of love to the environment. 2.4 Lastly, this...
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...hers, becoming a photographer and it was at this time she started working on Expresso, another Portuguese newspaper where she learnt, quoting her own words, how to write. Two years later the newspaper Público was founded and it's founders hired her straight away and there she worked normally for some years until she was twenty-one or twenty-two, even she doesn't know for sure; at this time, she was infuriated at the newspaper publishing in a daily fashion a brief news about children starving in Somalia and expressed her opinion "either we don't talk about this at all or we do something worth doing!" and was overheard by the at the time director of Público who told her "you are absolutely right, go to Somalia" and she went, making a change in her career, staying there for one month. When she was twenty-five, she was offered the position of sub-director in the section that she worked in but she refused because of her desire of leaving the country which was fulfilled after a shor while when she was invited to be a correspondent on New York, something that she immediatly accepted, even going to the point of saying that, if needed, she would go on the following day; she stayed there for five years which had a...
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...PRODUCER COMPANIES (Part IXA) (Sections 581A to 581ZT) Formation and registration (Section 581C) • Number of members:- ➢ Any ten or more individuals, each of them being a producer or ➢ Any two or more producer institutions, or ➢ A combination of both - can form a producer company by submitting the application in the prescribed form and by paying the required fees to the Registrar of Companies (RoC). • The RoC, on being satisfied of compliance of the requirements of the Act, shall cause the company registered and issue a certificate of incorporation. • All the costs incurred by the promoters towards incorporation of the Producer company shall be re-imbursed to them subject to the approval by the Members at the First Annual General Meeting. • All provisions applicable to private companies shall apply to a producer company, other than those provided specifically in the Act u/s 581 ZR. Producer Company – definition Producer company means a body corporate having objects or activities specified in section 581B and registered as producer company under this Act.[S.581A(1)] Objects of producer company (Section 581B) a) Production, harvesting, procurement, grading, pooling, handling, marketing, selling, export of primary produce of the Members or import of goods or services for their benefit; N.B.:-The above activities can be carried on either by itself or through other institutions ...
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...protection of the rights of the consumers, prevention of anti-consumer right practices and for matters connected therewith; It is hereby enacted as follows Chapter I Preliminary 1. Short title and commencement: (1) This Act may be called the Consumers’ Right Protection Act, 2009. (2) It shall come into force at once. 2. Definitions: In this Act, unless there is anything repugnant in the subject or context- (1) “Directorate” means the Directorate of National Consumers’ Right Protection established under section 18; (2) “Complaint” means any allegation made in writing by a complainant to the Director General against any seller for any anti-consumer right practice under this Act. (3) “Complainant” means the following person or persons who make any complaint under this Act, namely: (a) any consumer; (b) one or more consumers having same interest; (c) any consumer association registered under any Act; (d) the National Consumers’ Right Protection Council or any officer authorized to file any complaint on its behalf; (e) the Government, or any Government officer authorized by the Government in this behalf; or ...
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...Australian Securities and Investments Commission’s (ASIC) Power to Ban directors ASIC may apply to the court for a declaration of contravention of a civil penalty provision such as a director’s duty under section 1317E. Once a declaration has been made, ASIC can seek, for example, a pecuniary penalty order under section 1317G or a disqualification order under section 206C. ASIC is permitted to commence separate civil proceedings if it wishes to pursue civil remedies following an unsuccessful prosecution.62 ASIC is able to disqualify directors from managing corporations for certain periods of time due to the directors’ contravention of their general, statutory or constitutional duties. For example, in a statement dated 5 December 2006, ASIC banned nine directors of failed companies for their individual breaches, including trading while insolvent, uncommercial and fraudulent transactions, failure to exercise duties in good faith and in the best interests of the corporation, failure to maintain proper financial records, failure to pay taxes due to the Australian Taxation Office (ATO), failure to pay statutory debts, and failure to provide administrators with a statement of company affairs.63 Mr. Stephen Vizard, the defendant who was a director of Telstra, one of Australia’s largest public companies invested in listed shares through a company named Creative Technology Investments Pty Ltd ("CTI"). The sole director and member of CTI was Mr Lay, Mr Vizard's accountant. CTI entered a...
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