Complaints about GDA: Sohota

Raising concerns and making a complaint about Ofsted

|Abuse: I was wearing my hoody and she pulled me by it and I nearly chocked I was gasping for breath and then she bent me over her desk |
|and tactically inserted her penis inside me. Then every time I walk around the school she always notices me and says “ you liked it |
|didn’t you whore”. I felt so isolated but im not scared anymore. |

Published: April 2013
Reference no: 130128

Contents

Introduction 4
Principles 5
Step 1 – Resolving concerns quickly 5
Step 2 – Making a formal complaint 6
Step 3 – Requesting an internal review 9
Independent and external review of Ofsted’s complaint handling 9
Complaints feedback 10

Introduction

We aim to carry out our work to high standards and expect that all our inspections will be of consistently high quality and proceed smoothly and without incident. We recognise that occasionally concerns may arise about some aspects of our work or the conduct of our staff. This policy sets out our approach and procedures for handling complaints about Ofsted’s work.

Our definition of a complaint is any expression of dissatisfaction about our actions that needs a response. We take complaints very seriously and do what we can to resolve the issue. We view them as an important way of improving what we do. Complaints tell us about things that worked less well and this feedback supports self-evaluation and improvements in the way we work with people and conduct our business.

We will investigate all complaints fairly and effectively and deal with the issues arising from these as quickly as possible. Where our work has not met the high standards we set, we will accept and acknowledge this and take steps to remedy the situation as quickly as