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Abc Hospital

In: Business and Management

Submitted By tibrahim
Words 3917
Pages 16
Introduction:

If we speak about this subject before 15 – 20 years back, the subject would be very unique and most of the people will have no understanding about this. But today, Quality tools understanding and importance has grown among people and organizations. There are many tools that are used among the organizations that are classified as follows:

1. Cause Analysis Tools: includes Fishbone, Pareto, and Scattered Diagram.
2. Evaluation and Decision Making Tool: Decision Matrix, Multivoting.
3. Process Analysis Tool: includes Flow chart, Failure Mode Effects Analysis, Mistake-proofing and Spaghetti Diagram.
4. Data Collection and Analysis Tools: box and whisker plot, check sheet, control chart, Design of experiments, Histogram, Scatter Diagram, Stratification, and Survey.
5. Idea Creation Tools: Affinity Diagram, Benchmarking, Brainstorming, Nominal Group Technique.
6. Project Planning and Implementation Tool: Gantt Chart, Plan-Do-Check-Act (PDCA) Cycle or Plan-Do-Study-Act (PDSA) Cycle.
7. Seven New Management and Planning Tools: Affinity Diagram, Relations Diagram, Tree Diagram, Matrix Diagram, Matrix Data Analysis, Arrow Diagram, Process Decision Program Chart.

Quality tools & techniques use statistical knowledge to accumulate data and analyze them. It serves diverse range of medical, computing, industrial, telecommunications and defense. These tools drive improvement throughout the organization. Employee has to at all levels has to master the fundamental Quality skills and advanced Quality tools. This is critical to improve the organization process. These tools helps to improve company’s business management, organization’s performance and increase the global recognition of the company so it would be able to compete on both domestic and world market.

In most of the small and medium size companies, focus is getting on things done to satisfy...

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